Top Information Technology Customer Success & Experience Jobs in Boston, MA

The Senior Customer Success Manager will manage customer relationships, driving retention and satisfaction by leveraging expertise in cybersecurity and product knowledge.

The Manager, Renewal Accounts leads a team focusing on renewal performance, forecast accuracy, and customer experience, ensuring predictable retention while developing team members.

The Sales Enablement Manager at Dynatrace will design and deliver training programs, facilitate workshops, and work with sales teams to improve skills and efficiency while supporting strategic sales objectives.

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.

The Specialty Navigator II coordinates medical referrals by reviewing requests, verifying insurance, scheduling appointments, and assisting patients in navigating healthcare services efficiently.

The Marketing QA Team Lead will oversee QA operations for CRM and growth initiatives, manage a team, implement AI tools, and ensure quality standards are met.

As a Customer Success Manager, you will drive customer retention, manage relationships, and ensure value realization of PagerDuty's solutions post-sale.

The Senior Customer Success Manager will guide enterprise customers through their DEX journey by ensuring adoption, tracking progress, and fostering collaboration to drive growth and retention.

The Customer Value Architect drives customer onboarding and adoption of Falcon Flex, ensuring value realization while minimizing churn. This role partners with sales, delivers tailored proposals, conducts business value analyses, and supports renewals, contributing to customer success in a complex enterprise environment.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.