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Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads product quality intelligence and continuous improvement across post-release reliability, appliance availability, incidents, support burden, and engineering health. Connects telemetry, support, defect, configuration, and version data to identify customer risks and drive corrective actions. Owns quality measures, executive analysis, cross-functional accountability, and validation of improvements. Also develops governed AI workflows for investigation and classification while partnering with engineering, support, data science, and CTO leadership.
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own enterprise-scale revenue enablement programs across Sales and Customer Success, including strategy, onboarding, product readiness, coaching, methodology adoption, manager reinforcement, and measurement. Build Customer Success enablement from the ground up, diagnose capability gaps, align cross-functional stakeholders, and connect interventions to business outcomes. Develop scalable content, governance, technology, and AI-enabled workflows while advising senior GTM leaders and supporting global readiness initiatives.
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own and close a high-volume portfolio of SaaS renewals, meeting quota, pricing uplift, and multi-year conversion targets. Manage the full renewal cycle from outreach through negotiation and close, identify expansion opportunities, maintain accurate Salesforce/CPQ forecasts, and build repeatable workflows. Partner with Account Executives, Marketing, and Enablement while helping establish renewal processes and playbooks.
