Many businesses depend on subscription models to deliver services to their customers. Ensuring customers continue to find enough value in those offerings to renew their subscriptions is the primary responsibility of someone in a customer success management role. These individuals work to build customer relationships over time, helping organizations realize value and stay engaged with a product.
From onboarding and follow-up communications to gleaning customer sentiment and conveying it to other members of the business, CSMs are directly involved in core customer interactions and internal communications. Both aspects are critical components of this essential sales role and support long-term customer relationships that drive company loyalty and growth.
The Boston business scene is home to a growing number of companies in the software space and other sectors, many of which are looking for CSMs and related sales talent to further their success in the market. Read on below to learn about some of the employers hiring CSMs in the Boston area.
Companies Hiring Customer Success Managers in Boston
Chownow
Benchling
Rapid7
Dynatrace
Nasuni
InterSystems
Akeneo
Unanet
Veeva
PTC
Companies Hiring Customer Success Managers in Boston
Akeneo is a product experience company for AI-powered commerce. Its Product Cloud platform works to help businesses centralize, enrich, activate and optimize their product information across various channels. The company strengthened its offerings with the acquisition of pricing management platform PricingHUB.
InterSystems’ platform consolidates disparate data into a single view for companies that depend on complex data systems and time-sensitive information, helping enable better outcomes for the healthcare, financial services and logistics sectors. It offers a suite of applications that leverage its IRIS data platform to address industry-specific challenges.
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ChowNow is a restaurant technology company offering a commission-free online ordering platform to help independent businesses serve customers online without losing profit or having to charge diners more. ChowNow serves more than 22,000 partners and reports achieving more than $650 million in commission savings for restaurants since its founding in 2011.
PTC is an enterprise software provider that helps companies in sectors like aerospace, automotive, medtech and electronics improve how they design, develop and maintain their products. Its technology offerings span areas including product lifecycle management, computer-aided design and service lifecycle management.
Nasuni provides unstructured data foundation for enterprise organizations, helping them manage, protect and activate file data across their businesses. The company offers solutions for AI program success, infrastructure modernization, backup and disaster recovery and other challenges. It serves customers in sectors including manufacturing, financial services, energy and retail.
Unanet provides enterprise resource planning and growth software for project-based businesses, such as contractor, architecture, engineering and construction firms. Its platform combines solutions across financial, project and pursuit management and incorporates automation and compliance capabilities. Its goal is to increase productivity for its customers.
Benchling is a biotechnology innovator combining data, automation and AI to help scientists expedite discovery processes. The company serves organizations in sectors like biopharma and food science, providing them with a platform that prioritizes security, compliance and connectivity throughout the research and development process.
Rapid7 is a cybersecurity company helping organizations reduce risk and disrupt attackers by focusing on exposure management and detection. Its technology applies AI-enriched security data and threat intelligence to support preemptive managed detection and response capabilities. Rapid7’s Command platform works to help security teams eliminate slowdowns and guesswork by providing real-time insights.
Dynatrace is an enterprise observability platform that helps customers better understand their systems, data and businesses, enabling them to expedite analytics, automation and innovation. Dynatrace’s AI-powered platform combines infrastructure, business and application observability; log management and analytics; developer experience solutions and more.
Veeva operates a cloud platform for life sciences organizations. Its product offerings span various areas of the industry, from clinical to commercial applications, and include tools for clinical operations, regulatory and quality processes, unifying safety operations, scaling medical operations and fueling impactful customer interactions.
