Top Operations & Support Jobs in Boston, MA

Supports business operations and corporate functions across sales analytics, strategic planning, supply chain, finance, People & Culture, communications, and legal. Responsibilities may include building dashboards and reports, analyzing sales and market data, improving processes, managing inventory and forecasts, supporting financial close and costing, coordinating recruiting and communications, and conducting regulatory research. Interns present recommendations, collaborate cross-functionally, and own meaningful projects in a global consumer products environment.

Co-op role supporting business operations and corporate functions across sales analytics, strategic planning, supply chain, finance, People & Culture, communications, and legal. Responsibilities may include building dashboards and reports, analyzing sales and market data, improving processes, managing inventory and forecasts, supporting financial reconciliation, recruiting, communications, and regulatory research. The role requires strong analytical, organizational, communication, and cross-functional collaboration skills in an onsite-hybrid environment.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Troubleshoot Bevi beverage machines through phone and email support, guide customers on installations and maintenance, answer warranty and contract questions, initiate RMAs, schedule service calls, and identify upsell opportunities. The role also analyzes ticket trends, recommends process improvements, routes sales leads, supports partners, and communicates customer feedback to engineering and internal stakeholders.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, meeting preparation, executive communications, expenses, confidential corporate-development workflows, stakeholder coordination, and follow-through. The role requires independent prioritization, discretion, strong communication, accurate execution, and effective use of AI and workflow automation. Work is hybrid in Boston Seaport, with coordination across multiple time zones.

Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.

Leads Snyk’s global technology organization, enterprise application ecosystem, digital transformation, data infrastructure, IT operations, cybersecurity posture, and multi-year technology roadmap. Partners with Finance, Sales, Product, and executive leadership to improve scalability, automation, governance, decision-making, and cost discipline. Builds high-performing global teams and aligns enterprise systems with commercial strategy during a period of significant growth and expansion.

Administer and maintain Linux and Windows systems across physical and virtualized environments supporting classified defense research. Responsibilities include managing storage, networks, firewalls, Active Directory, Group Policy, monitoring, automation, patching, troubleshooting, SOPs, and production and development environments. The role requires active Top Secret/SCI with polygraph clearance, on-site work in Woburn, Massachusetts, and occasional after-hours maintenance support.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.