Top Operations & Support Jobs in Boston, MA

Lead and scale Deal Desk as a strategic partner to Sales, Finance, and Legal. Shape deal strategy, formalize workflows and SLAs, ensure clean closed-won data, own deal tooling (CRM/CPQ/CLM), monitor KPIs, and reduce exceptions to enable downstream automation and predictable revenue operations.

Lead design, configuration, and management of IVR/contact center solutions, deliver projects end-to-end, provide 3rd-level support, create documentation and test plans, mentor staff, and ensure 24/7 operational stability.

The Vice President of Trial Engine will oversee clinical trials, focusing on execution, optimization, and leading cross-functional teams to enhance drug development efficiency using AI and automation.

The Principal Deal Desk Analyst supports commercial deals by working with Sales, Renewals, Finance, and Legal to improve deal velocity and compliance, analyze pricing, and streamline processes.

The VP of Global Commercial Planning will lead sales forecasting and planning, ensuring alignment across global teams and improving forecast accuracy and decision making.

The Supply Planner executes global inventory planning and fulfillment strategies, manages priorities, collaborates across departments, and identifies process improvements.

The Senior Director, Global Operations is responsible for overseeing operations for Amazon accounts, driving supply chain efficiency and managing a global operations team to enhance service and reduce costs.

Oversee the Corporate Consumer Compliance program, ensuring compliance with AI and consumer protection regulations while managing complaints and training.

The Office Administrator will support the Security Team by managing administrative tasks, compliance training, employee onboarding, and maintaining databases related to security operations.

Lead strategic direction, integration, and optimization of collaboration platforms at MassMutual, focusing on AI enablement, operational efficiency, and team management. Drive platform adoption and modernization through AI capabilities and stakeholder collaboration.

The Senior Procurement Analyst will optimize procurement processes, manage supplier relationships, and drive strategic sourcing efforts while ensuring compliance and risk mitigation.

Lead post-sales business strategy to improve operational efficiency and scalability. Identify automation and workflow optimizations, build business cases, drive cross-functional initiatives from design to implementation, measure adoption and impact, and manage change, enablement, and stakeholder alignment.

The Manager of Financial Applications leads the FinTech team, driving development, automation, and optimization of financial technology solutions while ensuring collaboration and process excellence across multiple departments.