Top Operations & Support Jobs in Boston, MA

Supervise the Experience Banking Team, providing daily leadership, coaching, workload prioritization, and client issue resolution. Develop and document processes, create training materials, run audits, generate performance metrics, and coordinate cross-department meetings to improve team performance and client experience.

The VP of Revenue Operations will build and scale systems for operational efficiency and revenue growth, overseeing tools, processes, and team development across the customer lifecycle.

Support day-to-day office operations: troubleshoot and set up equipment, manage inventory, mail, and hardware fulfillment, monitor the Operations Jira board and inbox, procure supplies, and support company events and workplace culture initiatives.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Manage a caseload of routine to moderately complex rideshare commercial auto claims from investigation through resolution. Determine liability/coverage, assess damages, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and interact with claimants, policyholders, attorneys, and third parties.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Lead middle office operations for fixed income Customized Bond Portfolio (CBP) SMAs and design tax-managed SMA middle office. Balance service delivery, controls, issue management, operating model design, automation, global delivery, KPIs, and stakeholder engagement while building team capabilities and ensuring audit/regulatory readiness.

Lead North America revenue operations partnering with Sales and Marketing to drive GTM planning, forecasting, territory and quota design, pipeline analysis, CRM/process improvements, sales analytics, and executive-ready reporting to increase sales productivity and forecast accuracy.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.