Top Operations & Support Jobs in Boston, MA

The Director of Service Delivery Management leads a global team focused on delivering high-quality service, managing escalations, and developing talent while collaborating with key stakeholders to ensure customer satisfaction and operational excellence.

The Visual Merchandising Operations Manager will oversee operational execution and maintenance of retail experiences, ensuring brand standards in collaboration with Creative and Retail Experience Design teams.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

The Health Plan Digital & Technology Manager will lead client relationships, manage teams, and drive tech solutions while fostering an inclusive environment.

The Senior Manager, GMP Quality Assurance oversees compliance with regulatory standards in GMP activities, conducts audits, and integrates AI technologies for quality assurance improvements.

Provide level 1 support for pharmacy applications, troubleshoot system issues, assist with inquiries, and maintain drug files while following a hybrid work schedule.

Lead vendor management strategy and contract negotiations for store maintenance. Build vendor relationships, monitor performance and compliance, manage risk, collaborate with Sourcing/Finance/Legal, lead the vendor team, support budgeting and capital equipment planning, ensure proper processes for invoices/work orders, and travel up to 25%.

The Global AI-Enhanced Quality Manager will lead the QA strategy, modernize practices using AI, and ensure high standards for consumer experiences internationally.

The North America Commercial Planning Lead manages demand forecasting, collaborates with sales and finance, and improves planning processes for inventory and service.

The role focuses on managing escalation strategies to improve customer experience, ensure compliance, and prevent future escalations by collaborating with BPO teams and analyzing operational processes.

The Executive Assistant will support C-level executives through calendar management, travel coordination, meeting preparation, and operational logistics while enhancing teamwork in a hybrid environment.

Manage a team providing ERP and application solutions, ensuring project success, system health, and alignment with business objectives while promoting Agile methodologies.

The Executive Assistant will provide administrative support to senior leaders by managing calendars, coordinating travel, preparing meeting materials, and acting as a liaison with stakeholders to enhance operational effectiveness.

Provide first-line technical support for end users globally, troubleshoot hardware and software issues, and manage user accounts and devices.