Top Operations & Support Jobs in Boston, MA

Manage complex, litigated construction-related CGL and liability claims exceeding $500,000 from assignment through resolution. Responsibilities include coverage analysis, liability assessment, reserving, investigation planning, litigation strategy, counsel and expert management, negotiation, settlement, and file documentation. The role collaborates with legal, underwriting, reinsurance, product, and subrogation teams; manages outside counsel and budgets; identifies technical trends; and mentors less-experienced claims professionals.

Leads strategy and business operations for the People, Purpose & Brand organization. Designs operating rhythms, scorecards, governance, planning processes, portfolio management, and executive decision support. Coordinates priorities, dependencies, risks, resources, and cross-functional initiatives while improving accountability and organizational effectiveness. Partners with senior leaders to translate strategy into execution and experiments with AI and automation to streamline management processes.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damages evaluation, reserve management, settlement negotiations, litigation coordination, and trial representation. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and maintains required licenses.

Manage day-to-day office operations for a 65-person robotics company. Responsibilities include stocking supplies, placing orders, coordinating vendors and cleaning services, liaising with landlords and property management, and organizing company events, meetings, catering, travel, and lodging. The role requires strong organization, vendor accountability, event-planning skills, clear communication, and regular onsite availability.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Build and deploy AI-native tools, agents, automations, integrations, and backend services supporting Sales, Marketing, Customer Success, and Revenue Operations. Integrate LLMs into CRM enrichment, account scoring, deal intelligence, and outreach workflows. Partner with stakeholders to define measurable solutions, improve GTM processes, monitor reliability and data quality, evaluate technology platforms, and measure adoption and business impact.

Leads commercial banking customer experience strategy by defining client expectations, evaluating customer journeys, driving service design and process improvements, and coordinating cross-functional initiatives. Embeds customer-centric practices across the organization, develops delivery roadmaps, monitors voice-of-customer performance, and serves as an executive-level customer advocate and thought leader.

Processes complex monetary transactions, account maintenance requests, official checks, fraud and identity-theft cases, account research, IOLTA reporting, and escheat due diligence. The role ensures accurate, compliant, and timely servicing while coordinating with branches, fraud teams, and internal partners. Responsibilities also include monitoring workflows and service levels, managing operational controls, supporting process improvements and system enhancements, and participating in training, meetings, cross-team support, and change-management activities.

Lead a team executing call monitoring and quality assurance to ensure accurate, consistent, and risk‑aware evaluations. Partner with operations, compliance, and training to drive coaching, remediate risks, support audits, deliver trend reporting, and continuously improve monitoring criteria, processes, and controls in a regulated environment.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Supply Chain Data Analyst will enhance operational efficiency by managing procurement, auditing supply chain workflows, and exploring automation and AI opportunities.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

The role involves administration of Salesforce Service Cloud, supporting DevOps and release management, troubleshooting CX platform issues, and maintaining data integrity for customer journey insights.