Top Operations & Support Jobs in Boston, MA

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Lead a fulfillment center team for the Jackpocket lottery courier product, manage daily operations and shifts, troubleshoot outages and staffing issues, handle high-value ticket redemptions, manage inventory and supplies, recruit/train staff, and ensure safety, efficiency, and regulatory compliance across nights, weekends, and holidays.

Manage a caseload of routine to moderately complex rideshare commercial auto claims from investigation through resolution. Determine liability/coverage, assess damages, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and interact with claimants, policyholders, attorneys, and third parties.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

The Manufacturing Supply Chain Technology Manager leads business development and project delivery in the manufacturing sector, focusing on Digital Manufacturing principles and managing client relationships.

Manage final stages of residential mortgage closings: prepare and review Closing Disclosures, coordinate with settlement agents and attorneys, finalize funding and wiring, update LOS, ensure regulatory compliance (TRID/RESPA), and support post-closing and audit requests.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Lead middle office operations for fixed income Customized Bond Portfolio (CBP) SMAs and design tax-managed SMA middle office. Balance service delivery, controls, issue management, operating model design, automation, global delivery, KPIs, and stakeholder engagement while building team capabilities and ensuring audit/regulatory readiness.

Lead North America revenue operations partnering with Sales and Marketing to drive GTM planning, forecasting, territory and quota design, pipeline analysis, CRM/process improvements, sales analytics, and executive-ready reporting to increase sales productivity and forecast accuracy.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Provide high-level administrative support to the Chief Product Officer: manage complex calendars, travel, meetings, materials, communications, confidential information, and cross-functional coordination to improve executive efficiency and run events and offsites.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.