Top Operations & Support Jobs in Boston, MA

Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.

Provide onsite and remote desktop support for bank staff, triage and resolve tickets end-to-end, deploy and image workstations, assist with core banking (Fiserv) and network troubleshooting, maintain asset inventory and SOPs, mentor junior desktop team members, and perform occasional off-hour or weekend support and equipment deployments across branch locations.

Provide high-level administrative support for BRD by scheduling and running meetings, organizing documents, supporting travel and expenses, managing supplies, onboarding, and resolving complex administrative issues. Act as advisor to senior leaders, collaborate cross-functionally, and use Pfizer systems (SharePoint, ARIBA, PT&E, Teams) and AI tools to improve processes and productivity.

Provide high-level administrative support to an executive and their team: manage calendars, schedule meetings and events, arrange travel, prepare expense reports, answer calls, setup video conferences, mentor other administrative staff, and handle confidential information while prioritizing tasks in a fast-paced environment.

Supervises daily operations of Central Check-In, manages staff, oversees financial metrics, ensures compliance and customer service, and implements operational changes.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Investigate and process commercial auto physical damage claims within authority limits. Communicate with insureds, claimants, agents and internal teams; determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, document files, and refer for subrogation or fraud as appropriate.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.