Top Operations & Support Jobs in Boston, MA

Troubleshoot Bevi beverage machines through phone and email support, guide customers on installations and maintenance, answer warranty and contract questions, initiate RMAs, schedule service calls, and identify upsell opportunities. The role also analyzes ticket trends, recommends process improvements, routes sales leads, supports partners, and communicates customer feedback to engineering and internal stakeholders.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, meeting preparation, executive communications, expenses, confidential corporate-development workflows, stakeholder coordination, and follow-through. The role requires independent prioritization, discretion, strong communication, accurate execution, and effective use of AI and workflow automation. Work is hybrid in Boston Seaport, with coordination across multiple time zones.

Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.

Leads Snyk’s global technology organization, enterprise application ecosystem, digital transformation, data infrastructure, IT operations, cybersecurity posture, and multi-year technology roadmap. Partners with Finance, Sales, Product, and executive leadership to improve scalability, automation, governance, decision-making, and cost discipline. Builds high-performing global teams and aligns enterprise systems with commercial strategy during a period of significant growth and expansion.

Administer and maintain Linux and Windows systems across physical and virtualized environments supporting classified defense research. Responsibilities include managing storage, networks, firewalls, Active Directory, Group Policy, monitoring, automation, patching, troubleshooting, SOPs, and production and development environments. The role requires active Top Secret/SCI with polygraph clearance, on-site work in Woburn, Massachusetts, and occasional after-hours maintenance support.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, documenting claim files, communicating with insured parties and agents, and identifying fraud or subrogation opportunities. The role requires strong organization, communication, customer service, technology, and claims-handling skills, with potential multi-state licensing requirements.

Leads onsite service relationships for a New York Life general office, serving as liaison among agency managers, recruiters, agents, and service teams. Resolves escalations, oversees onsite specialists, supports sales initiatives, trains users on AI and digital tools, coordinates engagement events, drives adoption, manages office operations, and oversees financial processes.