Top Operations & Support Jobs in Boston, MA

Manage a caseload of routine to moderately complex rideshare commercial auto bodily injury claims: investigate coverage and liability, assess damages, set reserves, negotiate settlements, and coordinate with claimants, insureds, attorneys, and third parties.

Lead and coach a Miscellaneous Medical Facilities claims team, oversee claim strategy, reserves, settlements, quality assurance, cross-functional collaboration, and stakeholder engagement to achieve product-line objectives.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

Hands-on L3 support engineer responsible for troubleshooting and debugging code-level issues, performing deep log and trace analysis, reproducing complex bugs, partnering with R&D/QA/Product, creating documentation, participating in a 24x7 on-call rotation, and delivering clear customer-facing technical guidance.

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

Provide operational and administrative support for Global Media: coordinate meetings, rhythms, onboarding, vendor interactions, travel and expenses, and special projects. Maintain directories, trackers, and communications; prepare briefing materials and presentations; ensure alignment across teams and timely follow-up to keep projects and leadership activities on schedule.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

The Home Health Scheduler manages patient referrals and visit schedules, collaborates with the Team Leader, and communicates with field staff on visits.

Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.