Top Operations & Support Jobs in Boston, MA

Supports corporate governance, executive leadership forums, and internal and industry event planning. Coordinates event logistics, onsite execution, executive materials, corporate calendars, governance records, and special strategy projects. Collaborates across departments and supports senior leaders by ensuring meetings, forums, and events are organized, accurate, and professionally executed.

Leads state-level business operations, profitability, growth, pricing, underwriting, sales, service, and claims strategies. Monitors market, regulatory, legislative, competitive, and catastrophe risks; coordinates cross-functional initiatives; manages regulatory relationships and filings; supports distribution growth and compliance examinations; and drives performance against state business plans.

Manages complex commercial energy claims from first notice through resolution, including coverage analysis, liability assessment, reserves, litigation, settlement negotiation, and high-exposure loss strategy. Coordinates defense counsel, experts, legal, underwriting, and reinsurance teams; advises leadership on coverage and litigation issues; maintains regulatory compliance; and mentors claims examiners.

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.

Provides comprehensive executive and leadership-team support, including complex calendar management, international travel, expenses, meetings, governance forums, communications, events, confidential information, and operational coordination. The role tracks priorities, timelines, and follow-up actions; improves administrative processes; supports onboarding and continuity; and uses Microsoft 365 and AI-enabled tools to improve productivity. It requires strong judgment, discretion, organization, communication, and stakeholder-management skills in a global matrixed environment.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provides hands-on IT support for employees, including configuring Mac, Windows, and Linux devices; managing user access, licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, Wi-Fi, switches, JumpCloud, GPOs, and company AI tool deployments.

Provides first-line technology support for bank employees, including ticket ownership, application support, endpoint deployment and imaging, workstation setup, troubleshooting, documentation, asset inventory, and system improvement recommendations. The role requires frequent travel between branch and corporate offices, occasional weekend or off-hours work, and compliance with documented IT and security procedures.

Supports the General Counsel, Legal Leadership Team, CFO, and CEO’s Executive Assistant while managing Board of Directors logistics. Responsibilities include complex calendar and travel coordination, executive meetings, offsites, events, venues, hotels, vendors, contracts, budgets, virtual meeting arrangements, and confidential information. The role requires proactive problem-solving, strong relationships, process improvement, and regular in-office presence in Boston, with occasional evening or weekend support.