Top Operations & Support Jobs in Boston, MA

Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Provide high-level administrative support to the Chief Product Excellence Officer: manage complex calendars, coordinate travel and vendor/visitor logistics, prepare presentations and expense reports, synchronize executive meetings, execute special projects, assist HR/Facilities/IT onboarding, and handle after-hours urgent requests.

The Data Center Operations Manager oversees daily operations, manages vendor relationships, ensures compliance, leads staff, and coordinates infrastructure support for data center environments.

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The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.