Top Operations & Support Jobs in Boston, MA

Supports the General Counsel, Legal Leadership Team, CFO, and CEO’s Executive Assistant while managing Board of Directors logistics. Responsibilities include complex calendar and travel coordination, executive meetings, offsites, events, venues, hotels, vendors, contracts, budgets, virtual meeting arrangements, and confidential information. The role requires proactive problem-solving, strong relationships, process improvement, and regular in-office presence in Boston, with occasional evening or weekend support.

Support revenue operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. Collaborate with Sales, Business Development, Marketing, Partnerships, Enablement, and Finance teams to optimize go-to-market execution and platform capabilities.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Leads second-shift operations for the Federal Reserve’s FedNow instant payment service. Responsibilities include overseeing 24/7/365 service reliability, managing critical incidents, facilitating customer troubleshooting, developing and mentoring analysts, improving operational processes, implementing performance metrics, creating documentation and training, and coordinating with cross-functional teams. The role requires translating strategy into operational plans and driving a world-class customer experience.

Provides multilingual customer support for complex payment inquiries through phone, chat, email, WeChat, and WhatsApp. Guides customers through payment processes, troubleshoots issues, conducts proactive outreach, follows up on unresolved requests, and handles escalations. The role collects customer feedback, identifies payment trends, collaborates across departments, mentors newer associates, and supports training while adapting to evolving products, policies, and customer needs.

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Owns workforce operations for Marketing Success Managers, including new-hire readiness, systems access, hiring cadence, restaurant assignments, onboarding and offboarding, roster accuracy, and capacity-planning inputs. The role coordinates across recruiting, contracting, IT, finance, and management teams; maintains trackers; identifies process gaps; and improves manual workflows through automation.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damages, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.