Top Operations & Support Jobs in Boston, MA

Lead GTM operations and analytics for Revenue leadership: run weekly and quarterly business cadences, build executive dashboards, evaluate GTM and marketing effectiveness, model scenarios, and drive cross-functional execution. Partner with Sales, Marketing, Finance, and GTM Engineering to ensure data integrity, report performance, and mentor junior RevOps team members to translate strategy into measurable outcomes.

Build and scale GTM technical infrastructure: embed with Sales & Marketing, design and ship AI-powered workflows, automate enrichment/routing/CRM capture, connect GTM stack, measure impact, and productionize solutions with Enterprise Applications.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

The Manufacturing Supply Chain Technology Manager leads business development and project delivery in the manufacturing sector, focusing on Digital Manufacturing principles and managing client relationships.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.

Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.

Provide high-level administrative support for BRD by scheduling and running meetings, organizing documents, supporting travel and expenses, managing supplies, onboarding, and resolving complex administrative issues. Act as advisor to senior leaders, collaborate cross-functionally, and use Pfizer systems (SharePoint, ARIBA, PT&E, Teams) and AI tools to improve processes and productivity.

Provide high-level administrative support to an executive and their team: manage calendars, schedule meetings and events, arrange travel, prepare expense reports, answer calls, setup video conferences, mentor other administrative staff, and handle confidential information while prioritizing tasks in a fast-paced environment.

Supervises daily operations of Central Check-In, manages staff, oversees financial metrics, ensures compliance and customer service, and implements operational changes.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.