Top Operations & Support Jobs in Boston, MA

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare meeting materials, coordinate complex travel and events, maintain records and collaboration platforms, and improve executive productivity through organization, document preparation, and process support.

Review, analyze and process moderately complex to complex commercial property/casualty claims. Investigate liability and coverage, set and adjust reserves, negotiate settlements, manage litigation and coordinate outside experts. Mentor team members, assist claims manager with assignments and quality review, and attend trials or hearings as company representative.

Provide high-level administrative support to the Chief Product Officer: manage complex calendars, travel, meetings, materials, communications, confidential information, and cross-functional coordination to improve executive efficiency and run events and offsites.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.