Top Operations & Support Jobs in Boston, MA

As an Operations Associate, you will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. You'll streamline workflows, maintain equipment, and support operational projects in a fast-paced environment.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

The Mortgage Loan Processor will prepare mortgage applications for underwriting, process loans, deliver documents, and ensure accurate loan documentation and communications with borrowers.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Provide production and technical support for VestmarkONE trading clients: troubleshoot order and allocation workflows, monitor alerts, resolve cases, coordinate with internal teams, update procedures, onboard/train staff, handle client communications, and participate in projects and client meetings.

Support advisor transitions by managing account openings, asset transfers, documentation review, and training. Serve as SME and liaison between branches and home office, provide onsite/remote training and mentoring, troubleshoot complex issues, recommend process improvements, and maintain training materials while ensuring regulatory compliance during transition periods.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.