Top Operations & Support Jobs in Boston, MA

The Senior Global Supply Manager will lead strategic sourcing and supplier management for electronic components, manage supplier performance, and align product roadmaps with supplier capabilities, while adapting to market trends and ensuring supply continuity.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set reserves, negotiate settlements within authority, and refer cases as needed. Collaborate with claimants, policyholders, attorneys, and partners. Complete required training (including one week travel) and maintain reliable attendance and engagement.

Manage full lifecycle, high-exposure commercial Energy claims including coverage analysis, litigation management, reserve setting, investigation, and settlement. Lead cross-functional teams, oversee outside counsel and experts, mentor junior examiners, and advise on energy-specific coverage, litigation strategy, and claims process improvements.

Reviews and processes moderately complex to complex commercial property and casualty claims. Investigates coverage, liability, compensability, and damages; establishes reserves; negotiates settlements; coordinates litigation; and represents the company at trials. Provides senior technical guidance, mentors team members, supports claim assignments and caseload monitoring, and participates in quality reviews, arbitrations, mediations, and field investigations.

Provides level-one customer and store support through phone and email. Documents, troubleshoots, resolves, tracks, and escalates customer issues and support tickets involving technology, merchandising, operations, online orders, digital offers, and loyalty programs. Identifies urgent issues and trends, communicates updates, and ensures service-level and escalation procedures are followed.

Provides Level 1 customer support by phone and email to store personnel and customers. Documents, troubleshoots, resolves, tracks, and escalates inquiries involving technology, merchandising, maintenance, operations, online orders, digital offers, and loyalty programs. Monitors urgent issues and trends, follows notification procedures, and ensures cases are managed through resolution.

Analyzes and improves quote-to-cash financial systems by gathering requirements, documenting processes and system designs, collaborating with engineering and finance teams, supporting implementation, coordinating QA and user acceptance testing, and ensuring compliance with accounting controls, audit requirements, and SOX regulations.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.

Supervise the Experience Banking Team, providing daily leadership, coaching, workload prioritization, and client issue resolution. Develop and document processes, create training materials, run audits, generate performance metrics, and coordinate cross-department meetings to improve team performance and client experience.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Provide front-desk radiology support: schedule and manage appointments, verify insurance and demographics, assist referrals, perform image sharing and PACS/RIS tasks, make outreach/reminder calls, manage patient flow, and ensure HIPAA-compliant handling of PHI.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.