Top Operations & Support Jobs in Boston, MA

Lead post-sales business strategy to improve operational efficiency and scalability. Identify automation and workflow optimizations, build business cases, drive cross-functional initiatives from design to implementation, measure adoption and impact, and manage change, enablement, and stakeholder alignment.

As Fraud Risk Director, you'll lead the strategy for global fraud prevention, focusing on risk assessment, incident management, and cross-functional leadership to enhance customer experience while ensuring security.

This co-op position involves supporting the IT Solutions Engineering team through hands-on projects, system testing, and troubleshooting in supply chain technology.

Manage and resolve self-administered workers' compensation claims end-to-end: investigate, evaluate, negotiate settlements/denials, monitor medical treatment, ensure statutory compliance, pursue subrogation, and collaborate with internal and external partners to minimize cost and risk.

Provide concierge-level on-site technical support for senior executives: troubleshoot complex IT issues, coordinate vendors and IT teams, support executive meetings and travel, analyze platform trends, and present findings to IT leadership to improve executive technology experience.

Manage end-to-end participant recruitment and scheduling for in-person research at WHOOP Labs, ensuring demographic targets and study criteria are met. Coordinate communications, logistics, compensation, and reporting; partner with Research Scientists to translate study objectives into recruitment plans; support research panel growth, incentive budgeting, and continuous operational improvements.

Lead the IT function at WHOOP, building a high-performing team to enhance employee experience, security, and operational efficiency while implementing innovative technologies.

Lead CRM transformation programs for healthcare clients, develop CRM assets, guide stakeholders, drive business development, and mentor junior consultants.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

The Facilities Specialist ensures efficient office operations by managing room setups, package handling, inventory management, and supporting executive office needs.

Lead global safety and compliance strategy, manage product certification programs, mitigate risks, and foster cross-functional collaboration to ensure regulatory adherence.

The Logistics FP&A Manager supports budgeting, forecasting, and analysis of Supply Chain expenses, aiming to improve financial performance and provide financial leadership on strategic projects.

Lead the pharmacology team for late-stage drug development, mentor staff, oversee studies, and collaborate with regulatory agencies to enhance drug efficiency.

Provide high-level administrative and strategic support to the Chief Product Officer and Chief Security Officer. Manage complex calendars, coordinate domestic and international travel, prepare meeting materials and correspondence, act as a liaison to stakeholders and board members, and maintain strict confidentiality while anticipating needs and ensuring operational follow-through.

The Procure-to-Pay Lead Systems Architect will oversee Klaviyo's procurement technology strategy, drive system implementations, and manage cross-functional projects to improve P2P processes.

The Director of Investor Relations at DigitalOcean will develop strategic investor relations, managing financial narratives and building relationships within the investor community. Responsibilities include financial storytelling, KPI management, and cross-functional collaboration to enhance investor communications and market intelligence.