Top Operations & Support Jobs in Boston, MA

Lead and perform high-volume patient service representative duties in a healthcare call center, handle 80–100 incoming calls per shift, provide coaching and coverage, monitor phone performance, assist with orientation and reporting, and escalate complex patient issues. Part-time weekend schedule with virtual training and telecommute requirements.

Own complex technical escalations for Enterprise customers, troubleshoot APIs, integrations, and automation workflows, collaborate with R&D to resolve high-impact issues, build scalable support solutions, and use AI tools to improve troubleshooting and operations while mentoring and improving processes.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Lead and optimize creative operations: own intake, prioritization, resource planning, workflow governance, tooling (DAM, PM platforms, automation, AI), reporting, and team development to ensure efficient delivery across brand, marketing, and production.

Support IT team with desktop support, Windows 11 upgrades, Office/Microsoft 365 installations, inventory tracking, and hands-on assistance for office moves. Coordinate upgrades with employees, follow documented procedures, and provide daily end-user support while learning system integration and troubleshooting.

Lead strategy and execution to grow Venture Lane as a founder-first startup hub. Own financial performance, revenue, occupancy, and partnerships. Manage programming, community curation, sales, and day-to-day space operations. Build and lead a lean team, improve systems and processes, and deliver measurable outcomes for early-stage B2B founders.

Support managed account operations including reconciliations, account administration, corporate actions, security master, performance reporting, onboarding, system testing, and client issue resolution across multiple clients.

The Senior Manager, News Gathering Operations oversees news content production and leads a team to ensure high editorial standards, enhances viewership, and fosters community relationships.

The Data Center Operations Manager oversees daily operations, manages vendor relationships, ensures compliance, leads staff, and coordinates infrastructure support for data center environments.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.