Top Operations & Support Jobs in Boston, MA

Leads Circle National Trust’s operations, compliance, governance, business planning, regulatory engagement, audits, risk mitigation, and cross-functional resource coordination. The role reports to Circle executives and the Trust Board, ensures efficient and compliant fiduciary and custody operations, develops the business foundation, and promotes strong governance, communication, and operational performance within a regulated financial services environment.

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, investigations, liability assessment, reserving, litigation strategy, settlement negotiation, payment authorization, and defense counsel management. The role also involves coordinating with legal, underwriting, reinsurance, policyholders, brokers, and consultants; monitoring environmental coverage developments; mentoring colleagues; and serving as a claims subject matter expert.

Provides executive and administrative support to Takeda’s Global Communications & Governance Leadership Team. Responsibilities include complex calendar and travel coordination, expense reporting, procurement, vendor payments, meetings and events, onboarding, document preparation, office support, and confidential communications. The role also champions AI-enabled productivity by coaching executive assistants, developing best practices and prompt libraries, piloting tools, and promoting responsible adoption of solutions such as Microsoft Copilot.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages sales territory and account governance, including territory design, account assignment, hierarchies, recurring billing alignment, quota inputs, data integrity, reporting, and operational requests. Reconciles data across systems, investigates exceptions, coordinates corrections, and partners with Sales, Finance, Marketing, and leadership to maintain accurate coverage and service levels.