Top Operations & Support Jobs in Boston, MA

The DTC Fulfillment Analyst monitors and improves order delivery performance, manages exceptions, collaborates with carriers, and enhances the consumer experience.

Lead design and operation of global medical device complaints and post-market surveillance. Ensure compliant intake, investigation, vigilance reporting, trending, CAPA integration, recalls, and cross-functional coordination to drive risk mitigation and product improvements.

Lead and develop a team of Compliance Specialists to execute global messaging compliance (email, SMS, WhatsApp, RCS). Oversee day-to-day enforcement, SLA adherence, quality assurance, escalation management, SOP improvements, and operationalize AI/BPO workflows while partnering cross-functionally to scale processes and reporting.

Lead global RevOps as strategic partner to the CRO: own forecasting, GTM planning, territory/quota design, embed AI into revenue workflows, build a high-performing team, and drive capital-efficient growth in a PE-backed enterprise SaaS environment.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

Lead CRM transformation programs for healthcare clients, develop CRM assets, guide stakeholders, drive business development, and mentor junior consultants.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

The Workday Administrator will manage the configuration, optimization, and integration of Workday systems, ensuring seamless operation across HR and Finance while supporting reporting, analytics, and vendor integrations.

The Operations Research Analyst designs optimal fulfillment solutions, analyzing data to improve processes and collaborating across teams to implement enhancements.

Lead AV strategy, design, deployment, and operations for enterprise AV ecosystems. Manage teams delivering conference room technology, digital signage, media streaming, and event production. Oversee architecture, vendor contracts, budgets, and cross-functional partnerships to ensure reliable, secure, and scalable AV experiences for in-person, hybrid, and virtual events.

Manage and optimize the reverse logistics operations for WHOOP's global membership. Collaborate with teams and 3PLs to enhance returns efficiency and member experience.

The Director of Quota and Analytics leads the transformation and operations for sales incentives, overseeing global quota deployment and performance analysis.