Top Operations & Support Jobs in Boston, MA

Supports international product roadmap planning and commercialization readiness across LATAM and EMEA. Responsibilities include researching consumer and competitive trends, supporting localized products and marketing assets, coordinating product samples, collaborating with product, marketing, sales, and operations teams, and building distributor relationships. The role also assists with global market expansion strategies, reporting, presentations, and special projects.

Handle auto insurance claims from start to finish, guiding insureds and claimants through the claims process after accidents. Provide empathetic customer service, investigate and resolve claims, manage multiple systems, make decisions, and coordinate stakeholders in a high-volume virtual and office environment. Paid training and licensing are provided; no prior claims experience is required.

Leads global end-user technology operations for approximately 2,500 employees across 16 offices. Oversees distributed IT support teams, Tier 2 and VIP support, deskside services, hardware lifecycle management, collaboration tools, vendor relationships, budgets, and operational metrics. Defines the workplace technology roadmap, drives automation and ITSM improvements, supports office expansions and hybrid work readiness, and serves as the senior escalation leader for critical incidents.

Supports pricing and promotion planning and execution across retail brands by managing systems, processes, requirements, issue resolution, testing, implementation, training, and adoption. Serves as a subject matter expert for DemandTec, Revionics, legacy platforms, data integrations, and commercial modernization initiatives. Partners with business, IT, data, vendors, and change-management teams to standardize workflows, define future-state capabilities, improve automation, and support enterprise pricing and promotion solutions.

Technical Services Co-op students support networking, cybersecurity, enterprise systems, or general IT initiatives. Responsibilities include troubleshooting, investigating problems, documenting findings, implementing solutions, collaborating with IT teams, following service and security practices, and completing a defined project. The role provides hands-on experience with enterprise technologies, mentorship, and opportunities to present project outcomes.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Own and scale revenue operations infrastructure across marketing, sales, advisor engagement, onboarding, and reporting. Responsibilities include administering HubSpot, managing CRM workflows and data integrity, governing pipelines, building executive dashboards, supporting campaign and sales operations, tracking advisor lifecycles, and identifying process improvements. The role translates funnel and operational data into actionable insights that improve scalability, accountability, and growth execution.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.