Top Operations & Support Jobs in Boston, MA

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Supports ETF fund servicing and Authorized Participant operations by managing trading activity, resolving orders and reconciliation breaks, tracking settlements, processing collateral and wire requests, producing reports, and maintaining client communications. The role ensures regulatory and control compliance, reports KPIs, and partners with technology teams to automate and improve operational processes.

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Handle auto claims from start to finish, guiding insured customers and claimants through the process after an accident. Responsibilities include evaluating and processing claims, communicating by phone, solving problems, coordinating stakeholders, managing multiple systems, and providing empathetic customer service in a high-volume environment. Paid training and licensing are provided, with hybrid work and additional in-person training during the first six months.

Provides second- and third-level technical support for Federal Reserve Financial Services connectivity and integration. Responsibilities include customer onboarding, network testing, troubleshooting connectivity and system issues, maintaining test environments, coordinating technical projects, liaising with customers, vendors, and internal teams, documenting procedures, improving processes, and providing after-hours support.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages sales territory and account governance, including territory design, account assignment, hierarchies, recurring billing alignment, quota inputs, data integrity, reporting, and operational requests. Reconciles data across systems, investigates exceptions, coordinates corrections, and partners with Sales, Finance, Marketing, and leadership to maintain accurate coverage and service levels.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides senior-level administrative support to SVP and VP engineering leaders. Responsibilities include complex calendar management, executive meeting coordination, domestic and international travel arrangements, expense and purchase order administration, presentations, vendor and visitor support, special projects, catering, office organization, and coordination with HR, Facilities, IT, and global teams. Requires discretion, strong judgment, accuracy, flexibility, and availability for urgent requests.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.