Top Operations & Support Jobs in Boston, MA

Manage routine to moderately complex insurance claims from investigation through resolution. Determine coverage, liability, compensability, reserves, and damages; conduct investigations, negotiate settlements, refer claims when appropriate, and communicate with claimants, policyholders, attorneys, appraisers, and other parties.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, prepares estimates, and maintains accurate claim documentation. The role requires direct communication with insureds, claimants, agents, and internal teams, while identifying potential fraud or subrogation opportunities and coordinating with appraisal and investigative units.

Own and scale revenue operations infrastructure across marketing, sales, advisor engagement, onboarding, and reporting. Responsibilities include administering HubSpot, managing CRM workflows and data integrity, governing pipelines, building executive dashboards, supporting campaign and sales operations, tracking advisor lifecycles, and identifying process improvements. The role translates funnel and operational data into actionable insights that improve scalability, accountability, and growth execution.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Provides high-level administrative and strategic support to a VP or senior leadership team. Responsibilities include managing complex calendars and travel, preparing communications and presentations, coordinating meetings and events, handling expenses and invoices, supporting talent and onboarding activities, managing stakeholders, optimizing administrative processes, and contributing to research-wide initiatives. Requires discretion, strong organization, business acumen, proactive problem-solving, and the ability to work independently in a matrixed organization.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.