Top Operations & Support Jobs in Boston, MA

Provide high-level administrative support to VP and SVP executives including calendar management, travel and expense coordination, meeting scheduling, priority analysis, stakeholder communication, occasional backup support, and handling confidential information with discretion.

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

Provide onsite desktop and endpoint support across bank branches and headquarters, triaging and resolving user issues, deploying and imaging workstations, maintaining asset inventory and SOPs, and escalating tickets with full context. Requires frequent travel (2-4 days/week), occasional off-hour or weekend work, and adherence to IT/security procedures in a regulated environment.

The Associate Strategic Buyer will manage sourcing initiatives and RFPs, oversee procurement workflows, and collaborate with stakeholders on purchasing processes, ultimately aiming to build scalable operations in support of the company's growth.

Hands-on L3 support engineer responsible for troubleshooting and debugging code-level issues, performing deep log and trace analysis, reproducing complex bugs, partnering with R&D/QA/Product, creating documentation, participating in a 24x7 on-call rotation, and delivering clear customer-facing technical guidance.

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

The Home Health Scheduler manages patient referrals and visit schedules, collaborates with the Team Leader, and communicates with field staff on visits.

Provide level 1 inbound phone and email support for customers and store personnel. Troubleshoot and document issues in appropriate applications, resolve or escalate cases, track status to resolution, and follow escalation/notification procedures. Support technology, merchandising, orders, digital offers, and loyalty program inquiries.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.