Top Operations & Support Jobs in Boston, MA

Participate in an insurance claims internship supporting investigations, loss evaluation, settlement negotiations, and interactions with claimants, policyholders, appraisers, attorneys, and other third parties. Work with mentors while developing claims-management skills in a fast-paced property and casualty insurance environment. The internship requires full-time availability for 11 weeks and may lead to future career opportunities.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and enhance Salesforce for VIP and Player Development teams by configuring flows, reports, dashboards, access, and data processes. Gather stakeholder requirements, troubleshoot user issues, validate data with SQL and Snowflake, and collaborate with development, analytics, and data engineering teams on integrations. Test and launch improvements while supporting user adoption, data integrity, and continuous process enhancement.

Supports business operations and corporate functions across sales analytics, strategic planning, supply chain, finance, People & Culture, communications, and legal. Responsibilities may include building dashboards and reports, analyzing sales and market data, improving processes, managing inventory and forecasts, supporting financial close and costing, coordinating recruiting and communications, and conducting regulatory research. Interns present recommendations, collaborate cross-functionally, and own meaningful projects in a global consumer products environment.

Co-op role supporting business operations and corporate functions across sales analytics, strategic planning, supply chain, finance, People & Culture, communications, and legal. Responsibilities may include building dashboards and reports, analyzing sales and market data, improving processes, managing inventory and forecasts, supporting financial reconciliation, recruiting, communications, and regulatory research. The role requires strong analytical, organizational, communication, and cross-functional collaboration skills in an onsite-hybrid environment.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Troubleshoot Bevi beverage machines through phone and email support, guide customers on installations and maintenance, answer warranty and contract questions, initiate RMAs, schedule service calls, and identify upsell opportunities. The role also analyzes ticket trends, recommends process improvements, routes sales leads, supports partners, and communicates customer feedback to engineering and internal stakeholders.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, meeting preparation, executive communications, expenses, confidential corporate-development workflows, stakeholder coordination, and follow-through. The role requires independent prioritization, discretion, strong communication, accurate execution, and effective use of AI and workflow automation. Work is hybrid in Boston Seaport, with coordination across multiple time zones.

Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.

Leads Snyk’s global technology organization, enterprise application ecosystem, digital transformation, data infrastructure, IT operations, cybersecurity posture, and multi-year technology roadmap. Partners with Finance, Sales, Product, and executive leadership to improve scalability, automation, governance, decision-making, and cost discipline. Builds high-performing global teams and aligns enterprise systems with commercial strategy during a period of significant growth and expansion.

Administer and maintain Linux and Windows systems across physical and virtualized environments supporting classified defense research. Responsibilities include managing storage, networks, firewalls, Active Directory, Group Policy, monitoring, automation, patching, troubleshooting, SOPs, and production and development environments. The role requires active Top Secret/SCI with polygraph clearance, on-site work in Woburn, Massachusetts, and occasional after-hours maintenance support.