Top Operations & Support Jobs in Boston, MA

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide account maintenance and quality-assurance support for financial and tax information via phone, chat, and email. Manage a case queue, resolve escalations, partner with Sales, Onboarding, Billing, Payments, and Finance, and identify process improvements while ensuring accuracy and timely decisions during onboarding and account changes.

The Manufacturing Supply Chain Technology Manager leads business development and project delivery in the manufacturing sector, focusing on Digital Manufacturing principles and managing client relationships.

Manage final stages of residential mortgage closings: prepare and review Closing Disclosures, coordinate with settlement agents and attorneys, finalize funding and wiring, update LOS, ensure regulatory compliance (TRID/RESPA), and support post-closing and audit requests.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

The Lead Controls Technician installs control and sensor networks in buildings, performs service calls, tests systems, and coordinates installations while maintaining inventory and tracking systems.

The Associate Strategic Buyer will manage sourcing initiatives and RFPs, oversee procurement workflows, and collaborate with stakeholders on purchasing processes, ultimately aiming to build scalable operations in support of the company's growth.

The Senior Manager will oversee communication planning and coordination across StoryWorks, ensuring timely execution of multiple initiatives and stakeholder alignment.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

Provide high-level administrative support to three GTM executives, managing complex calendars, travel, meeting preparation, executive events, and confidential correspondence. Coordinate cross-functionally with EA peers, plan logistics for GTM meetings and board travel, prepare materials and contact lists, handle expense reports, and support special projects and strategic initiatives. Exercise judgment on sensitive issues and prioritize tasks to enable executive effectiveness.