Top Operations & Support Jobs in Boston, MA

Leads a Commercial Casualty Excess Claims team, overseeing complex claim handling, staffing, service quality, reserves, settlements, expenses, compliance, reporting, and performance. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, addresses performance issues, drives continuous improvement and organizational effectiveness, and contributes to strategic planning. Requires advanced commercial claims expertise, complex casualty experience, leadership capabilities, and strong financial, communication, and regulatory knowledge.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides senior-level administrative support to SVP and VP engineering leaders. Responsibilities include complex calendar management, executive meeting coordination, domestic and international travel arrangements, expense and purchase order administration, presentations, vendor and visitor support, special projects, catering, office organization, and coordination with HR, Facilities, IT, and global teams. Requires discretion, strong judgment, accuracy, flexibility, and availability for urgent requests.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Oversee the financial and operational performance of regional parking locations, including budgets, forecasts, profitability, client relationships, contract compliance, retention, and satisfaction. Drive new business through lead generation, negotiations, contract closing, and client onboarding. Expand existing accounts, address operational issues, and mentor subordinate employees through development and performance management.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Participate in a 12-week remote-first internship supporting projects across functions such as compliance, risk, finance, legal, marketing, product, security, strategy, and talent. Interns collaborate with mentors, conduct research, prototype solutions, contribute to planning and sprint cycles, improve documentation and processes, and present project outcomes to Circle leaders and peers.

Executive leader responsible for the strategy, P&L, portfolio, commercial model, operational performance, customer experience, and go-to-market execution of HPE GreenLake Flex Solutions. The role transforms global as-a-service operations across CPQ, pricing, contracting, order activation, metering, billing, renewals, and expansion; integrates hybrid-cloud technologies; drives profitable growth; and leads customers, partners, and a global organization.

Supports Revenue Operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. The role partners with Sales, Marketing, Partnerships, Enablement, Finance, and other teams to optimize go-to-market execution. This is a six-month Northeastern University co-op or internship based in Boston.