Top Operations & Support Jobs in Boston, MA

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Manage end-to-end customer fulfillment including order entry, contract and renewal management, invoicing, billing, and support. Ensure data accuracy, enforce credit controls, coordinate with Sales and Finance, maintain customer records, and provide frontline customer service.

The Senior Manager, News Gathering Operations oversees news content production and leads a team to ensure high editorial standards, enhances viewership, and fosters community relationships.

Lead IT-OT integration and Industry 4.0 transformation programs for supply chain and manufacturing clients, focusing on smart manufacturing expertise and project management.

Join Click Therapeutics' talent community to stay updated on potential job openings that match your skills and background.

The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.

The Executive Assistant will manage complex calendars, support C-level executives, coordinate logistics, and maintain relationships in a fast-paced environment.

The VP of Revenue Operations will build and scale systems for operational efficiency and revenue growth, overseeing tools, processes, and team development across the customer lifecycle.