Top Operations & Support Jobs in Boston, MA

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.

Provides comprehensive executive and leadership-team support, including complex calendar management, international travel, expenses, meetings, governance forums, communications, events, confidential information, and operational coordination. The role tracks priorities, timelines, and follow-up actions; improves administrative processes; supports onboarding and continuity; and uses Microsoft 365 and AI-enabled tools to improve productivity. It requires strong judgment, discretion, organization, communication, and stakeholder-management skills in a global matrixed environment.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provides hands-on IT support for employees, including configuring Mac, Windows, and Linux devices; managing user access, licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, Wi-Fi, switches, JumpCloud, GPOs, and company AI tool deployments.

Provides first-line technology support for bank employees, including ticket ownership, application support, endpoint deployment and imaging, workstation setup, troubleshooting, documentation, asset inventory, and system improvement recommendations. The role requires frequent travel between branch and corporate offices, occasional weekend or off-hours work, and compliance with documented IT and security procedures.

Supports the General Counsel, Legal Leadership Team, CFO, and CEO’s Executive Assistant while managing Board of Directors logistics. Responsibilities include complex calendar and travel coordination, executive meetings, offsites, events, venues, hotels, vendors, contracts, budgets, virtual meeting arrangements, and confidential information. The role requires proactive problem-solving, strong relationships, process improvement, and regular in-office presence in Boston, with occasional evening or weekend support.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Leads second-shift operations for the Federal Reserve’s FedNow instant payment service. Responsibilities include overseeing 24/7/365 service reliability, managing critical incidents, facilitating customer troubleshooting, developing and mentoring analysts, improving operational processes, implementing performance metrics, creating documentation and training, and coordinating with cross-functional teams. The role requires translating strategy into operational plans and driving a world-class customer experience.