Top Operations & Support Jobs in Boston, MA

Lead North America revenue operations partnering with Sales and Marketing to optimize GTM planning, forecasting, territory and quota design, pipeline analysis, reporting, and sales process standardization. Deliver actionable analytics and models to sales leadership, drive forecast accuracy, support QBRs, and implement programs to grow new business, upsell, and cross-sell while improving sales productivity and efficiency.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, assess damages, set and adjust reserves, negotiate settlements within authority limits, and collaborate with claimants, policyholders, attorneys, and specialists. Training includes required travel and ongoing attendance expectations.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.

Join Click Therapeutics' talent community to stay updated on potential job openings that match your skills and background.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

The role involves administration of Salesforce Service Cloud, supporting DevOps and release management, troubleshooting CX platform issues, and maintaining data integrity for customer journey insights.