Top Operations & Support Jobs in Boston, MA

Manages assigned bodily injury and commercial auto claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, reserves, and regulatory considerations; develops action plans; conducts investigations; negotiates settlements within authority limits; and coordinates with claimants, policyholders, attorneys, appraisers, and other parties.

Provides comprehensive administrative support to business leaders, including scheduling, meeting coordination, records and document management, data verification, purchasing, vendor coordination, and confidential communications. Leads administrative activities, improves processes, manages meeting logistics, monitors resources, supports team performance, and independently handles complex assignments and projects. The role is hybrid and includes frequent air travel for off-site meetings.

Leads North American revenue operations across sales operations, enablement, commissions, reporting, GTM engineering, and deal desk. Manages a five-person matrixed team, aligns regional and global processes, translates sales needs into systems requirements, oversees automation and AI-enabled workflows, supports pricing and approvals, and partners with Finance, Legal, sales leaders, and global Revenue Operations to scale the business.

Lead North American revenue operations across sales operations, enablement, commissions, reporting, GTM engineering, and deal desk. Manage a five-person matrixed team, align regional and global processes, improve sales workflows, oversee Salesforce and BI reporting, support commission programs, prioritize automation and AI-enabled integrations, and manage pricing, quoting, and approvals. Partner closely with sales leadership, Finance, Legal, systems teams, and the global Revenue Operations organization to scale an efficient SaaS go-to-market operation.

The GTM Operations Analyst optimizes Mirakl’s go-to-market technology stack and builds multi-channel outbound campaigns. Responsibilities include developing persona-specific prospecting strategies, using AI and data enrichment to identify buying signals, coordinating campaigns with Marketing, tracking pipeline through Salesforce, and improving commercial workflows with Sales, Marketing, and RevOps. The role is hybrid in Boston and supports business development across North America.

Provides clerical and administrative support, including filing, scheduling, data entry, telephone communication, report follow-up, medical record scanning, chart reviews, audits, physician order processing, and tracking documentation. Communicates professionally with internal teams, physicians, patients, families, and referral sources while maintaining accurate and timely office and medical records.

Supports international product roadmap planning and commercialization readiness across LATAM and EMEA. Responsibilities include researching consumer and competitive trends, supporting localized products and marketing assets, coordinating product samples, collaborating with product, marketing, sales, and operations teams, and building distributor relationships. The role also assists with global market expansion strategies, reporting, presentations, and special projects.

Leads global end-user technology operations for approximately 2,500 employees across 16 offices. Oversees distributed IT support teams, Tier 2 and VIP support, deskside services, hardware lifecycle management, collaboration tools, vendor relationships, budgets, and operational metrics. Defines the workplace technology roadmap, drives automation and ITSM improvements, supports office expansions and hybrid work readiness, and serves as the senior escalation leader for critical incidents.

Supports pricing and promotion planning and execution across retail brands by managing systems, processes, requirements, issue resolution, testing, implementation, training, and adoption. Serves as a subject matter expert for DemandTec, Revionics, legacy platforms, data integrations, and commercial modernization initiatives. Partners with business, IT, data, vendors, and change-management teams to standardize workflows, define future-state capabilities, improve automation, and support enterprise pricing and promotion solutions.

Technical Services Co-op students support networking, cybersecurity, enterprise systems, or general IT initiatives. Responsibilities include troubleshooting, investigating problems, documenting findings, implementing solutions, collaborating with IT teams, following service and security practices, and completing a defined project. The role provides hands-on experience with enterprise technologies, mentorship, and opportunities to present project outcomes.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.