Top Operations & Support Jobs in Boston, MA

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

The Director of Materials Program Management leads end-to-end material readiness and planning, ensuring alignment across global operations and driving cross-functional collaboration for timely product launches.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, assess damages and reserves, negotiate settlements within authority, collaborate with claimants, policyholders, attorneys and partners, and refer cases to subrogation or Special Investigations when appropriate.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare materials and presentations, coordinate complex travel and expenses, organize meetings and events, maintain records on collaboration platforms, and improve executive productivity through proactive problem-solving and process support.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare meeting materials, coordinate travel and itineraries, organize records on collaboration platforms, assist with event planning, and improve executive productivity while maintaining confidentiality and adapting to changing priorities.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

The Lead Controls Technician installs control and sensor networks in buildings, performs service calls, tests systems, and coordinates installations while maintaining inventory and tracking systems.