Top Operations & Support Jobs in Boston, MA

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units. It is hybrid, with office attendance twice monthly for eligible employees near designated locations.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Manages global quote-to-cash operations across bookings, billing, customer onboarding and offboarding, license provisioning, renewals, channel orders, and partner fulfillment. Owns operational KPIs, audit controls, data integrity, escalations, and cross-functional process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps. Leads a team of two operations professionals and drives automation, training, and revenue accuracy in a global SaaS environment.

Maintains new and existing item data across grocery brands, including descriptions, UPCs, sizes, shipping, replenishment, authorization, distribution, and scale information. Performs quality checks, resolves item setup issues through ticketing systems, supports category teams and cross-functional stakeholders, follows service-level agreements, and assists with project work. The role requires accurate data entry, Excel proficiency, strong communication, and a hybrid schedule in Quincy, Massachusetts, or Carlisle, Pennsylvania.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.

Leads Circle National Trust’s operations, compliance, governance, business planning, regulatory engagement, audits, risk mitigation, and cross-functional resource coordination. The role reports to Circle executives and the Trust Board, ensures efficient and compliant fiduciary and custody operations, develops the business foundation, and promotes strong governance, communication, and operational performance within a regulated financial services environment.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.