Top Operations & Support Jobs in Boston, MA

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Lead and coordinate responses to major IT incidents, ensuring rapid resolution, clear executive communication, cross-team coordination, ITIL-aligned processes, root cause analysis, and continuous improvement of supplier and operations performance.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Provide high-level administrative support to the Chief Product Excellence Officer: manage complex calendars, coordinate travel and vendor/visitor logistics, prepare presentations and expense reports, synchronize executive meetings, execute special projects, assist HR/Facilities/IT onboarding, and handle after-hours urgent requests.

Provide technical support for Flywire's SFS, eStore, and TPI products across US and Canada: manage tickets to SLA, research and troubleshoot web and command-line issues, escalate and collaborate with engineering, communicate with clients, and use AI tools to automate workflows and maintain the team's knowledge and AI repositories.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set reserves, negotiate settlements within authority, and refer cases as needed. Collaborate with claimants, policyholders, attorneys, and partners. Complete required training (including one week travel) and maintain reliable attendance and engagement.

Lead North America revenue operations partnering with Sales and Marketing to optimize GTM planning, forecasting, territory and quota design, pipeline analysis, reporting, and sales process standardization. Deliver actionable analytics and models to sales leadership, drive forecast accuracy, support QBRs, and implement programs to grow new business, upsell, and cross-sell while improving sales productivity and efficiency.