Top Operations & Support Jobs in Boston, MA

Handle auto claims from initial report through resolution, guiding insureds and claimants after accidents. Provide empathetic customer service, assess information, solve problems, coordinate claim stakeholders, and process claims using multiple systems. The role includes paid training and licensing, requires strong communication, organization, typing, multitasking, and decision-making skills, and follows a hybrid schedule with required office and training attendance.

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, liability investigation, reserving, litigation strategy, settlement negotiation, payment authorization, and claims denial decisions. The role manages defense counsel and consultants, collaborates with legal, underwriting, reinsurance, brokers, and policyholders, tracks regulatory and legal developments, mentors colleagues, and serves as an environmental claims subject matter expert.

Manages assigned commercial auto bodily injury claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; refers claims when appropriate; and negotiates settlements within authority limits. The role interacts with claimants, policyholders, attorneys, appraisers, and other parties while maintaining applicable licenses and claims expertise.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Owns the day-to-day operating rhythm for a cross-portfolio program, including reporting, dashboards, planning cadences, Jira and Confluence administration, process documentation, cross-functional coordination, and vendor and budget support. Ensures recurring workflows, data, meetings, and tools remain accurate, timely, and reliable for product managers and leadership.

Own and scale revenue operations infrastructure across marketing, sales, advisor engagement, onboarding, and reporting. Responsibilities include administering HubSpot, managing CRM workflows and data integrity, governing pipelines, building executive dashboards, supporting campaign and sales operations, tracking advisor lifecycles, and identifying process improvements. The role translates funnel and operational data into actionable insights that improve scalability, accountability, and growth execution.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.