Top Operations & Support Jobs in Boston, MA

Owns end-to-end RFP and proposal delivery, coordinating stakeholders, managing timelines, authoring responses, and ensuring quality and brand alignment. The role also modernizes proposal workflows through Claude, AI, automation, content libraries, and process optimization. It analyzes RFP trends, improves response strategy, reduces manual effort, and supports scalable revenue operations across global business verticals.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Manage routine to moderately complex PIP and Med-Pay no-fault claims from investigation through resolution. Responsibilities include confirming coverage and eligibility, evaluating damages, medically managing claims, setting reserves, paying medical bills, referring claims when appropriate, negotiating settlements, and communicating with claimants, policyholders, providers, attorneys, and other parties.

Manages Personal Injury Protection and Medical Payment claims from investigation through resolution. Evaluates coverage, eligibility, damages, reserves, and medical bills; medically manages claims; negotiates settlements; communicates with claimants, policyholders, providers, attorneys, and other parties; and refers appropriate cases to subrogation or special investigations.

Manages global customer service and quote-to-cash operations, including bookings integrity, billing, onboarding, offboarding, license provisioning, renewals, channel order processing, partner fulfillment, escalations, and SLA performance. Leads a two-person operations team and drives cross-functional automation, data integrity, audit readiness, and process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Develops complex business plans, financial and statistical models, performance metrics, market research, and strategic recommendations. Leads cross-functional teams and time-sensitive priority projects, identifies trends and opportunities, advises business leaders, and translates analytical insights into executable plans and financial value. Requires extensive analytical, planning, consulting, leadership, communication, and project management expertise.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.

Supports a complex commercial banking customer portfolio by resolving escalated issues, reviewing profitability and risk, verifying compliance, identifying process improvements, and coordinating implementations. Partners with managers and internal stakeholders, leads as a subject matter expert, manages customer relationships, and applies banking policies, AML/BSA requirements, risk controls, and servicing procedures.