Top Operations & Support Jobs in Boston, MA

Investigate and manage workers' compensation claims end-to-end, determine compensability, meet statutory deadlines, negotiate settlements, identify fraud/subrogation, collaborate with internal and external partners, and minimize total cost of risk while maintaining service and performance targets.

Provide executive-style administrative support including calendar and travel booking, meeting coordination, email correspondence and proofreading, purchase/work order submission, phone/reception coverage, office maintenance reporting, and ad hoc departmental projects while handling confidential information and multiple priorities.

Provide front-desk radiology support: schedule and manage appointments, verify insurance and demographics, assist referrals, perform image sharing and PACS/RIS tasks, make outreach/reminder calls, manage patient flow, and ensure HIPAA-compliant handling of PHI.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Lead Technical Partner Operations and oversee Tier 1/Tier 2 Technical Services. Manage partner relationships, drive QBRs, build partner training roadmaps, track KPIs, escalate complex issues to Engineering and Quality, and implement automation and process improvements to optimize uptime and service delivery.

The Sr. Program Specialist will ensure Membership Services comply with legal and regulatory needs, design scalable workflows, and manage operational risks, while collaborating with various teams to enhance compliance strategies.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.