Top Operations & Support Jobs in Boston, MA

Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.

Leads onsite service relationships for a New York Life general office, serving as liaison among agency managers, recruiters, agents, and service teams. Resolves escalations, oversees onsite specialists, supports sales initiatives, trains users on AI and digital tools, coordinates engagement events, drives adoption, manages office operations, and oversees financial processes.

Provides telephone and written customer support to shareholders, prospective shareholders, and financial professionals. Handles account inquiries, fund and product information, website assistance, transaction processing, account maintenance, research, reporting, and issue resolution. Partners across departments to maintain quality and operational efficiency while completing ad hoc projects. The role offers foundational mutual fund industry experience and potential FINRA licensing support.

Leads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.

Leads North America revenue operations by managing forecasting, pipeline analysis, territory and quota planning, sales capacity, CRM updates, reporting, and process improvements. Partners with Sales, Marketing, and leadership to improve sales productivity, optimize go-to-market execution, develop actionable models and dashboards, and support strategic planning and QBR presentations.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Owns Bose’s global Design to Launch process architecture, governance, stage-gate framework, performance model, financial integration, and transformation roadmap. The role establishes enterprise standards, KPIs, launch-readiness criteria, data requirements, and decision rights across product development, engineering, manufacturing, finance, supply, service, and commercialization. It drives continuous improvement, digital systems enablement, partner alignment, and adoption of process changes across a global matrixed organization.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Provides comprehensive administrative support to the Head of Oncology Portfolio Management and senior team members. Responsibilities include coordinating governance meetings, managing calendars, travel, expenses, confidential materials, office supplies, SharePoint permissions, onboarding, and complex administrative issues. The role requires independent judgment, strong organization, collaboration, communication, and advanced proficiency with Microsoft Office, SharePoint, Teams, Ariba, and related systems.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.