Top Operations & Support Jobs in Boston, MA

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.

Lead middle office operations for fixed income Customized Bond Portfolio (CBP) SMAs and design tax-managed SMA middle office. Balance service delivery, controls, issue management, operating model design, automation, global delivery, KPIs, and stakeholder engagement while building team capabilities and ensuring audit/regulatory readiness.

Lead platform reliability, onboarding, user access, and sales enablement operations for enterprise clients. Coordinate integrations, automate processes, manage errors/accommodations, and collaborate across sales, product, technology, and operations to improve client experience and scalability.

Execute routine fund servicing and derivatives operations transactions accurately, collaborate with teams to streamline processes, apply continuous improvement and design thinking, maintain cybersecurity vigilance, and use active listening to address client needs and improve operational efficiency.

Lead North America revenue operations partnering with Sales and Marketing to drive GTM planning, forecasting, territory and quota design, pipeline analysis, CRM/process improvements, sales analytics, and executive-ready reporting to increase sales productivity and forecast accuracy.

Provide level 1 inbound phone and email support for customers and store personnel. Troubleshoot and document issues in appropriate applications, resolve or escalate cases, track status to resolution, and follow escalation/notification procedures. Support technology, merchandising, orders, digital offers, and loyalty program inquiries.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare meeting materials, coordinate complex travel and events, maintain records and collaboration platforms, and improve executive productivity through organization, document preparation, and process support.

Provide high-level administrative support to the Chief Product Officer: manage complex calendars, travel, meetings, materials, communications, confidential information, and cross-functional coordination to improve executive efficiency and run events and offsites.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.