Top Operations & Support Jobs in Boston, MA

Lead Enablement Excellence for Membership Services, building knowledge, training, and quality programs that leverage AI and automation to improve member experience, tooling, KPIs, and team performance. Oversee knowledge content, AI support agent, LMS and QA systems, and mentor senior leaders while partnering cross-functionally to align tools and processes with business goals.

The Business Process Owner for Procure to Pay will oversee global P2P processes, drive reengineering initiatives using AI, establish KPIs, and ensure alignment with ERP systems.

Lead technical escalations for the ClearLine platform, troubleshoot complex ad-tech integrations, use SQL/Python in Snowflake/Databricks for analysis and automation, apply AI tools to operational workflows, create technical documentation, coordinate cross-functional bug fixes and projects, and optimize programmatic advertising processes (VAST/OpenRTB, DSP/SSP, DMP).

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Provide world-class customer support for Toast Capital products via inbound/outbound calls, email, cases, and chat; troubleshoot transactions, detect fraud, ensure compliance, manage customer relationships, and meet production, quality, and service goals.

Lead design and scaling of GTM systems architecture, data strategy, AI-enabled workflows, and operational processes. Own HubSpot and GTM tech ecosystem, ensure data quality and integrations, automate workflows, and advise GTM leadership to improve efficiency across Sales, Marketing, Partnerships, and Customer Success.

The Managing Director will mentor Activate Fellows, drive fellowship programs, lead selection efforts, and engage with community stakeholders to foster entrepreneurial success in Boston.

As a Compliance Operations Analyst, you'll monitor compliance operations and abuse issues, collaborate cross-functionally, and enhance workflows and techniques to improve compliance and customer experience.

Lead IT-OT integration and Industry 4.0 transformation programs for supply chain and manufacturing clients, focusing on smart manufacturing expertise and project management.

The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.