Top Operations & Support Jobs in Boston, MA

Owns complex technical escalations from Product Support through resolution. Investigates bugs, integration failures, authentication issues, and data problems using logs, monitoring, SQL, APIs, and backend tools. Reproduces issues, performs root-cause analysis, manages incident communications, partners with Engineering, verifies fixes, and creates tooling, dashboards, documentation, runbooks, and monitoring improvements to reduce recurring escalations.

Provides telephone and written customer support to shareholders, prospective shareholders, and financial professionals. Handles account inquiries, fund and product information, website assistance, transaction processing, account maintenance, research, reporting, and issue resolution. Partners across departments to maintain quality and operational efficiency while completing ad hoc projects. The role offers foundational mutual fund industry experience and potential FINRA licensing support.

Provides high-level administrative support to VP and SVP leaders by managing complex calendars, domestic and international travel, expenses, confidential information, leadership meetings, offsites, customer visits, and trade shows. Coordinates agendas, materials, stakeholders, and follow-up while improving workflows and communication across teams. The role requires strong judgment, discretion, organization, customer service, and proficiency with Microsoft 365 and AI-enabled productivity tools.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damage assessment, reserves, negotiations, litigation coordination, and settlements. Provides technical guidance, mentors team members, supports quality reviews, and participates in arbitrations, mediations, field investigations, and claim committees. Requires advanced claims-handling knowledge, insurance policy expertise, legal liability understanding, applicable licensing, and strong communication and leadership skills.

Provides high-level administrative and strategic support to a VP or senior leadership team. Responsibilities include managing complex calendars and travel, preparing communications and presentations, coordinating meetings and events, handling expenses and invoices, supporting talent and onboarding activities, managing stakeholders, optimizing administrative processes, and contributing to research-wide initiatives. Requires discretion, strong organization, business acumen, proactive problem-solving, and the ability to work independently in a matrixed organization.

Supports corporate governance, executive leadership forums, and internal and industry event planning. Coordinates event logistics, onsite execution, executive materials, corporate calendars, governance records, and special strategy projects. Collaborates across departments and supports senior leaders by ensuring meetings, forums, and events are organized, accurate, and professionally executed.

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.