Top Operations & Support Jobs in Boston, MA

The Business Relationship Support Specialist manages a complex customer portfolio, ensuring compliance, resolving issues, and collaborating with management to improve processes and customer relationships.

Lead strategic direction, integration, and optimization of collaboration platforms at MassMutual, focusing on AI enablement, operational efficiency, and team management. Drive platform adoption and modernization through AI capabilities and stakeholder collaboration.

Lead and scale Deal Desk as a strategic partner to Sales, Finance, and Legal. Shape deal strategy, formalize workflows and SLAs, ensure clean closed-won data, own deal tooling (CRM/CPQ/CLM), monitor KPIs, and reduce exceptions to enable downstream automation and predictable revenue operations.

The Staff Business Planner will lead financial planning for Apparel & Accessories, develop sales plans, define KPI frameworks, and guide leadership decisions through data insights. Responsibilities include executive-level business reviews and evaluating new business opportunities.

The Business Applications Administrator manages Salesforce and other integrated apps, optimizing processes and aligning technology with business strategies while leading cross-functional projects.

This position involves coordinating operations within the CEO's office and managing administrative tasks. Requires working from the office in Somerville, MA three or more days a week.

Lead design and upkeep of governance frameworks, KPIs, templates, dashboards, and knowledge hubs for I&A. Drive transparency, maintain SharePoint, define RACIs, support leadership reporting, partner with analytics, and continuously improve operational standards and cadence.

The Manufacturing Supply Chain Technology Manager leads business development and project delivery in the manufacturing sector, focusing on Digital Manufacturing principles and managing client relationships.

Lead and develop a team of Compliance Specialists to execute global messaging compliance (email, SMS, WhatsApp, RCS). Oversee day-to-day enforcement, SLA adherence, quality assurance, escalation management, SOP improvements, and operationalize AI/BPO workflows while partnering cross-functionally to scale processes and reporting.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.