Top Operations & Support Jobs in Boston, MA

YesterdaySaved
Hybrid
Boston, MA, USA
120K-200K Annually
Entry level
120K-200K Annually
Entry level
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Manages global customer service and quote-to-cash operations, including bookings integrity, billing, onboarding, offboarding, license provisioning, renewals, channel order processing, partner fulfillment, escalations, and SLA performance. Leads a two-person operations team and drives cross-functional automation, data integrity, audit readiness, and process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps.
Top Skills: CongaCpqCRMErpNetSuiteSalesforceSfdc CpqZuora
YesterdaySaved
Hybrid
Newton, MA, USA
65K-109K Annually
Junior
65K-109K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, and guide policyholders through repairs and additional living arrangements. Independently manage claims from initial notice through closure, coordinate vendor services, maintain field and desk workloads, and potentially respond to catastrophe assignments. The role requires local travel, construction knowledge, customer service, negotiation, communication, organization, computer skills, and appropriate licensing.
YesterdaySaved
Hybrid
Medford, MA, USA
65K-109K Annually
Junior
65K-109K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, negotiate resolutions, and guide policyholders through repairs and additional living arrangements. Manage claims independently from initial notice through closure, coordinate vendors, maintain workload organization, and occasionally support catastrophe assignments. The role involves daily local field travel, property inspections, customer interaction, and completion of a five-month training program.
Reposted YesterdaySaved
Remote or Hybrid
Boston, MA, USA
61K-113K Annually
Junior
61K-113K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage routine to moderately complex commercial insurance claims from investigation through resolution. Evaluate coverage, liability, compensability, damages, and reserves; investigate bodily injury and property damage claims; handle litigated matters; negotiate settlements within authority limits; communicate with claimants, policyholders, attorneys, appraisers, and other parties; and refer claims for subrogation or special investigation when appropriate.
YesterdaySaved
In-Office
Needham, MA, USA
105K-120K Annually
Senior level
105K-120K Annually
Senior level
Artificial Intelligence • Fintech • Software • Financial Services • Generative AI • Big Data Analytics • Automation
Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.
Top Skills: Google WorkspaceJamsccLinuxmacOSMicrosoft IntuneSlackWindows
2 Days AgoSaved
Hybrid
Boston, MA, USA
81K-109K Annually
Mid level
81K-109K Annually
Mid level
Cloud • Healthtech • Social Impact • Software • Biotech
Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.
Top Skills: Audio/Visual SystemsAws WorkspacesFleetGoogle WorkspaceIdentity And Access ManagementIt Asset ManagementIt Service ManagementJAMFJIRAJira Service ManagementmacOSMicrosoft IntuneMicrosoft Office 365Network TroubleshootingOktaSlackVmware Workspace OneWindowsZoom
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2 Days AgoSaved
Easy Apply
Hybrid
Boston, MA, USA
Easy Apply
96K-144K Annually
Senior level
96K-144K Annually
Senior level
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.
Top Skills: AlteryxETLExcelGoogle SheetsLookerPythonSalesforceSQLTableau
5 Days AgoSaved
Hybrid
Boston, MA, USA
80K-110K Annually
Senior level
80K-110K Annually
Senior level
AdTech • Big Data • Digital Media • Software
Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.
Top Skills: Ai ToolsAPIsExcelMobile SdksSQL
5 Days AgoSaved
Hybrid
Boston, MA, USA
70K-87K Annually
Senior level
70K-87K Annually
Senior level
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.
Top Skills: Business Intelligence ToolsData Activation ToolsSpreadsheet ToolsWorkflow Tools
5 Days AgoSaved
In-Office
120K-275K Annually
Expert/Leader
120K-275K Annually
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Consulting
Develops complex business plans, financial and statistical models, performance metrics, market research, and strategic recommendations. Leads cross-functional teams and time-sensitive priority projects, identifies trends and opportunities, advises business leaders, and translates analytical insights into executable plans and financial value. Requires extensive analytical, planning, consulting, leadership, communication, and project management expertise.
Top Skills: Financial ModelingMicrosoft AccessExcelStatistical Analysis
6 Days AgoSaved
Easy Apply
Hybrid
Wakefield, MA, USA
Easy Apply
60K-70K Annually
Entry level
60K-70K Annually
Entry level
Fintech • Software
Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.
Top Skills: ExcelVBAVestmark Platform
7 Days AgoSaved
Hybrid
Boston, MA, USA
60K-109K Annually
Junior
60K-109K Annually
Junior
Fintech • Financial Services
Supports a complex commercial banking customer portfolio by resolving escalated issues, reviewing profitability and risk, verifying compliance, identifying process improvements, and coordinating implementations. Partners with managers and internal stakeholders, leads as a subject matter expert, manages customer relationships, and applies banking policies, AML/BSA requirements, risk controls, and servicing procedures.
Top Skills: CornerstoneExcelHoganMS OfficeOutlookRelationship ViewService ViewSvpTm Legal WizardWcaoWcisWiceWord
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