Top Operations & Support Jobs in Boston, MA

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set and adjust reserves, negotiate settlements within authority, refer files as needed, and collaborate with claimants, policyholders, attorneys, and partners. Participate in required training and occasional onsite work.

Manage complex, litigated construction-related casualty claims ($500K+): lead coverage and liability strategy, direct investigations and experts, coordinate litigation and outside counsel, set reserves and resolution plans, negotiate settlements, collaborate with underwriting and other partners, and mentor junior claims staff.

Manage a caseload of routine to moderately complex rideshare commercial auto claims from investigation through resolution. Determine liability/coverage, assess damages, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and interact with claimants, policyholders, attorneys, and third parties.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

Support day-to-day office operations: troubleshoot and set up equipment, manage inventory, mail, and hardware fulfillment, monitor the Operations Jira board and inbox, procure supplies, and support company events and workplace culture initiatives.

The VP of Revenue Operations will build and scale systems for operational efficiency and revenue growth, overseeing tools, processes, and team development across the customer lifecycle.

Lead and scale the ETF Servicing team, oversee end-to-end ETF operational workflows, strengthen controls and risk management, drive process and platform improvements, support product launches and strategic transformation, and collaborate with stakeholders to deliver high-quality service to Authorized Participants.

Lead platform reliability, onboarding, user access, and sales enablement operations for enterprise clients. Coordinate integrations, automate processes, manage errors/accommodations, and collaborate across sales, product, technology, and operations to improve client experience and scalability.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Provide Tier 1 end-user support for Windows, macOS, and iOS devices; manage accounts and access via Active Directory/Entra ID and Adaxes; provision and manage endpoints with Intune, Autopilot, and Jamf; handle Microsoft 365 issues; track and resolve tickets in Jira Service Management; create documentation and participate in major incident response; escalate complex issues and support global/onsite deployments with occasional travel.