Top Operations & Support Jobs in Boston, MA

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages sales territory and account governance, including territory design, account assignment, hierarchies, recurring billing alignment, quota inputs, data integrity, reporting, and operational requests. Reconciles data across systems, investigates exceptions, coordinates corrections, and partners with Sales, Finance, Marketing, and leadership to maintain accurate coverage and service levels.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides senior-level administrative support to SVP and VP engineering leaders. Responsibilities include complex calendar management, executive meeting coordination, domestic and international travel arrangements, expense and purchase order administration, presentations, vendor and visitor support, special projects, catering, office organization, and coordination with HR, Facilities, IT, and global teams. Requires discretion, strong judgment, accuracy, flexibility, and availability for urgent requests.