Top Operations & Support Jobs in Boston, MA

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Lead global RevOps as strategic partner to the CRO: own forecasting, GTM planning, territory/quota design, embed AI into revenue workflows, build a high-performing team, and drive capital-efficient growth in a PE-backed enterprise SaaS environment.

Manage day-to-day facilities operations, coordinate maintenance, support leadership, ensure high employee experience, and mentor staff across Chewy locations.

Lead post-sales business strategy to improve operational efficiency and scalability. Identify automation and workflow optimizations, build business cases, drive cross-functional initiatives from design to implementation, measure adoption and impact, and manage change, enablement, and stakeholder alignment.

As Fraud Risk Director, you'll lead the strategy for global fraud prevention, focusing on risk assessment, incident management, and cross-functional leadership to enhance customer experience while ensuring security.

This co-op position involves supporting the IT Solutions Engineering team through hands-on projects, system testing, and troubleshooting in supply chain technology.

Manage end-to-end participant recruitment and scheduling for in-person research at WHOOP Labs, ensuring demographic targets and study criteria are met. Coordinate communications, logistics, compensation, and reporting; partner with Research Scientists to translate study objectives into recruitment plans; support research panel growth, incentive budgeting, and continuous operational improvements.

Lead CRM transformation programs for healthcare clients, develop CRM assets, guide stakeholders, drive business development, and mentor junior consultants.

Lead design and operation of global medical device complaints and post-market surveillance. Ensure compliant intake, investigation, vigilance reporting, trending, CAPA integration, recalls, and cross-functional coordination to drive risk mitigation and product improvements.

The DTC Fulfillment Analyst monitors and improves order delivery performance, manages exceptions, collaborates with carriers, and enhances the consumer experience.

Lead the pharmacology team for late-stage drug development, mentor staff, oversee studies, and collaborate with regulatory agencies to enhance drug efficiency.