Top Operations & Support Jobs in Boston, MA

Manage full lifecycle, high-exposure commercial Energy claims including coverage analysis, litigation management, reserve setting, investigation, and settlement. Lead cross-functional teams, oversee outside counsel and experts, mentor junior examiners, and advise on energy-specific coverage, litigation strategy, and claims process improvements.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare materials and presentations, coordinate complex travel and expenses, organize meetings and events, maintain records on collaboration platforms, and improve executive productivity through proactive problem-solving and process support.

Manage a caseload of routine to moderately complex rideshare commercial auto bodily injury claims from investigation through resolution. Determine liability/compensability, assess coverage and damages, set and adjust reserves, negotiate settlements within authority, and coordinate with claimants, policyholders, attorneys, and third parties. Refer cases to subrogation or Special Investigations Unit as appropriate.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

The Lead Controls Technician installs control and sensor networks in buildings, performs service calls, tests systems, and coordinates installations while maintaining inventory and tracking systems.

Support AMER GTM by partnering with sales, marketing, finance, and customer success. Provide complex pricing models, build scalable automations across CRM and productivity tools, drive data quality and process improvements, and deliver quantitative analyses and actionable insights for leadership.

Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.