Top Operations & Support Jobs in Boston, MA

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.

Lead daily North America distribution operations, manage 3PL partners, ensure service quality and cost efficiency, and improve operational processes.

The Senior Business Systems Analyst will optimize Lead-to-Cash processes, drive data analysis, manage system configurations, and lead cross-functional projects.

Lead cross-functional strategic initiatives for WHOOP's wholesale and retail business, own forecasting and reporting, improve operational performance, manage retailer returns analysis, support contract negotiations and market launches, build scalable processes and leverage AI/automation and BI tools to drive decision-making and growth.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide account maintenance and quality-assurance support for financial and tax information via phone, chat, and email. Manage a case queue, resolve escalations, partner with Sales, Onboarding, Billing, Payments, and Finance, and identify process improvements while ensuring accuracy and timely decisions during onboarding and account changes.

The Manufacturing Supply Chain Technology Manager leads business development and project delivery in the manufacturing sector, focusing on Digital Manufacturing principles and managing client relationships.

Manage final stages of residential mortgage closings: prepare and review Closing Disclosures, coordinate with settlement agents and attorneys, finalize funding and wiring, update LOS, ensure regulatory compliance (TRID/RESPA), and support post-closing and audit requests.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.