Top Operations & Support Jobs in Boston, MA

Leads Data Fulfillment operations for Life Sciences real-world data products, overseeing preparation, packaging, validation coordination, certification support, client delivery, escalations, team performance, and operational controls. Partners cross-functionally to modernize workflows, improve reliability and scalability, resolve client questions, and implement automation and AI-enabled efficiencies. Builds an accountable, collaborative team culture while supporting revenue-critical delivery and client satisfaction.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing or reviewing property and auto damage estimates, documenting claim files, communicating with insured parties and agents, and identifying fraud or subrogation opportunities. The role requires strong customer service, organization, communication, technology, and claims-handling abilities, with potential licensing requirements across multiple states.

Paid IT internship in Boston focused on redesigning and automating an internal Jira Cloud Service Desk portal. Responsibilities include supporting employees with technical requests, assisting with system administration, cloud environments, access management, asset management, automation, dashboards, and IT initiatives alongside security and network teams. The role offers practical experience with Azure, Microsoft 365, Apple ecosystems, JAMF, ITSM, scripting, and operational support.

Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.

Supports production operations by monitoring automated batch jobs, assisting with troubleshooting and issue resolution, documenting procedures, escalating incidents, collaborating with technical teams, and contributing to process improvements. The role provides hands-on enterprise software support experience in financial services and includes shift work within a 24/7 support team.

Leads direct-to-consumer commercial planning, revenue forecasting, performance management, executive reporting, and operating cadence. Partners with Growth Marketing, Finance, Supply Chain, and Analytics to evaluate performance, prioritize investments, develop pricing and promotional strategies, and translate analysis into actionable recommendations. Drives cross-functional initiatives from strategy through execution, improves forecasting methodologies and planning processes, and influences senior stakeholders without direct authority.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provide product and technical support for Blink, troubleshooting tickets from triage through resolution within SLAs. Act as a product expert, manage escalations, collaborate with Product and Engineering, improve documentation, and identify automation opportunities. Support both customers and internal colleagues, deliver enablement sessions, communicate clearly with nontechnical audiences, and develop scalable self-service solutions such as training videos, in-app help, and AI-powered workflows.

Lead marketing and revenue operations by owning performance metrics, dashboards, CRM data quality, reporting, process governance, and actionable GTM insights. Partner with Marketing, Sales, Finance, and Systems Transformation to improve campaign effectiveness, pipeline generation, and ARR growth. Build analyses, validate data, standardize processes, advise senior leaders, and recommend improvements based on quantitative and qualitative findings.

Provides phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating part RMAs, and scheduling service calls. The role also identifies customer opportunities, routes sales leads, manages tickets, analyzes trends, and recommends process improvements to internal teams and engineering stakeholders.