Top Operations & Support Jobs in Boston, MA

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damages evaluation, reserve management, settlement negotiations, litigation coordination, and trial representation. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and maintains required licenses.

Investigates and processes commercial auto physical damage claims, determines coverage, sets reserves, assesses vehicle damage, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role involves frequent communication with insureds, claimants, agents, and internal teams, plus collaboration with appraisal, subrogation, and special investigations units. Liberty Mutual provides insurance education and training.

Manages moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage and liability analysis, reserving, risk transfer, litigation management, negotiation, settlement, and resolution. The role coordinates with clients, counsel, and claims teams, participates in mediations and arbitrations, provides technical guidance, mentors adjusters, and supports caseload oversight and quality reviews.

Leads commercial banking customer experience strategy by defining client expectations, evaluating customer journeys, driving service design and process improvements, and coordinating cross-functional initiatives. Embeds customer-centric practices across the organization, develops delivery roadmaps, monitors voice-of-customer performance, and serves as an executive-level customer advocate and thought leader.

Processes complex monetary transactions, account maintenance requests, official checks, fraud and identity-theft cases, account research, IOLTA reporting, and escheat due diligence. The role ensures accurate, compliant, and timely servicing while coordinating with branches, fraud teams, and internal partners. Responsibilities also include monitoring workflows and service levels, managing operational controls, supporting process improvements and system enhancements, and participating in training, meetings, cross-team support, and change-management activities.

Lead a team executing call monitoring and quality assurance to ensure accurate, consistent, and risk‑aware evaluations. Partner with operations, compliance, and training to drive coaching, remediate risks, support audits, deliver trend reporting, and continuously improve monitoring criteria, processes, and controls in a regulated environment.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Build and deploy AI-native tools, agents, automations, integrations, and backend services supporting Sales, Marketing, Customer Success, and Revenue Operations. Integrate LLMs into CRM enrichment, account scoring, deal intelligence, and outreach workflows. Partner with stakeholders to define measurable solutions, improve GTM processes, monitor reliability and data quality, evaluate technology platforms, and measure adoption and business impact.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Supply Chain Data Analyst will enhance operational efficiency by managing procurement, auditing supply chain workflows, and exploring automation and AI opportunities.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

The role involves administration of Salesforce Service Cloud, supporting DevOps and release management, troubleshooting CX platform issues, and maintaining data integrity for customer journey insights.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.