Top Operations & Support Jobs in Boston, MA

Supports ETF fund servicing and Authorized Participant operations by managing trading activity, resolving orders and reconciliation breaks, tracking settlements, processing collateral and wire requests, producing reports, and maintaining client communications. The role ensures regulatory and control compliance, reports KPIs, and partners with technology teams to automate and improve operational processes.

Provides telephone and written customer support to shareholders, prospective shareholders, and financial professionals. Handles account inquiries, fund and product information, website assistance, transaction processing, account maintenance, research, reporting, and issue resolution. Partners across departments to maintain quality and operational efficiency while completing ad hoc projects. The role offers foundational mutual fund industry experience and potential FINRA licensing support.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Handle auto insurance claims from initial report through resolution, guiding insureds and claimants after accidents. Communicate empathetically, investigate and process claims, solve problems, manage multiple systems, and provide accurate customer service in a high-volume hybrid environment. Paid training and licensing are provided, and no prior claims experience is required.

Handles complex commercial excess and umbrella claims across the full claims lifecycle, including coverage analysis, investigations, liability determinations, reserving, litigation management, negotiations, settlements, and claim closure. Manages outside counsel, financial processing, risk transfer, regulatory developments, and business-partner relationships. Provides mentorship, serves as a subject-matter expert, and supports claims projects and process improvements.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Determine coverage, assess liability, set reserves, negotiate settlements, authorize payments, and manage litigation strategy. Oversee defense counsel and consultants, collaborate with legal, underwriting, reinsurance, brokers, and policyholders, monitor relevant legal developments, protect confidential claim data, mentor colleagues, and advise on claims policies and procedures.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides senior-level administrative support to SVP and VP engineering leaders. Responsibilities include complex calendar management, executive meeting coordination, domestic and international travel arrangements, expense and purchase order administration, presentations, vendor and visitor support, special projects, catering, office organization, and coordination with HR, Facilities, IT, and global teams. Requires discretion, strong judgment, accuracy, flexibility, and availability for urgent requests.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Oversee the financial and operational performance of regional parking locations, including budgets, forecasts, profitability, client relationships, contract compliance, retention, and satisfaction. Drive new business through lead generation, negotiations, contract closing, and client onboarding. Expand existing accounts, address operational issues, and mentor subordinate employees through development and performance management.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.