Top Operations & Support Jobs in Boston, MA

Lead design and build of a scalable operating architecture for Bose Audio Technology: define end-to-end customer lifecycle, establish systems/processes/governance, align Sales/Engineering/Delivery, develop business operations infrastructure (billing, usage tracking, licensing), embed customer-centric metrics, and build a high-performing team to scale platform-driven B2B operations.

Provide high-level administrative and operational support to a VP of Engineering and leadership team: manage complex calendars, prepare meeting materials, coordinate leadership cadence, track actions, facilitate cross-functional alignment, plan domestic and international travel, and partner with Operations for procurement and onboarding.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and collaborate with claimants, policyholders, attorneys, and partners. Training (including one week travel to Plano, TX) and reliable attendance are required.

Provide high-level support to multiple senior Product, Design, and Data leaders: manage complex calendars, coordinate cross-functional meetings, plan domestic and international travel, run logistics for offsites and reviews, manage executive communications and confidential information, improve processes, track action items, and support special projects to enable leadership effectiveness.

Execute routine fund servicing and derivatives operations transactions, collaborate with teams to streamline processes, detect cybersecurity threats, apply active listening for client needs, and drive continuous improvement using innovation and design thinking to enhance operational efficiency and resilience.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Lead and coordinate responses to major IT incidents, ensuring rapid resolution, clear executive communication, cross-team coordination, ITIL-aligned processes, root cause analysis, and continuous improvement of supplier and operations performance.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.