Top Operations & Support Jobs in Boston, MA

Provides high-level administrative and strategic support to a VP or senior leadership team. Responsibilities include managing complex calendars and travel, preparing communications and presentations, coordinating meetings and events, handling expenses and invoices, supporting talent and onboarding activities, managing stakeholders, optimizing administrative processes, and contributing to research-wide initiatives. Requires discretion, strong organization, business acumen, proactive problem-solving, and the ability to work independently in a matrixed organization.

Manages a caseload of routine to moderately complex insurance claims from investigation through resolution. Evaluates coverage, liability, compensability, reserves, and damages; conducts investigations, communicates with claimants and other parties, and negotiates settlements. The role requires bodily injury claims experience, claims adjustment knowledge, applicable licensing, and familiarity with medical terminology and legal aspects of claims.

Supports corporate governance, executive leadership forums, and internal and industry event planning. Coordinates event logistics, onsite execution, executive materials, corporate calendars, governance records, and special strategy projects. Collaborates across departments and supports senior leaders by ensuring meetings, forums, and events are organized, accurate, and professionally executed.

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provides hands-on IT support for employees, including configuring Mac, Windows, and Linux devices; managing user access, licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, Wi-Fi, switches, JumpCloud, GPOs, and company AI tool deployments.

Provides first-line technology support for bank employees, including ticket ownership, application support, endpoint deployment and imaging, workstation setup, troubleshooting, documentation, asset inventory, and system improvement recommendations. The role requires frequent travel between branch and corporate offices, occasional weekend or off-hours work, and compliance with documented IT and security procedures.

Supports the General Counsel, Legal Leadership Team, CFO, and CEO’s Executive Assistant while managing Board of Directors logistics. Responsibilities include complex calendar and travel coordination, executive meetings, offsites, events, venues, hotels, vendors, contracts, budgets, virtual meeting arrangements, and confidential information. The role requires proactive problem-solving, strong relationships, process improvement, and regular in-office presence in Boston, with occasional evening or weekend support.