Top Operations & Support Jobs in Boston, MA

51 Minutes AgoSaved
Hybrid
Boston, MA, USA
Mid level
Mid level
eCommerce • Information Technology • Marketing Tech • Software
Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.
Top Skills: AkeneoAPIsDatadogGitJira Service DeskPostmanSaaS
An Hour AgoSaved
Easy Apply
Hybrid
Boston, MA, USA
Easy Apply
100K-120K Annually
Senior level
100K-120K Annually
Senior level
Artificial Intelligence • Computer Vision • Hardware • Robotics • Transportation • Automation • Manufacturing
Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.
Top Skills: 1PasswordActive DirectoryAntivirusAWSCisco MerakiDhcpDnsEdrEntra IdGoogle WorkspaceIntuneJAMFLinuxmacOSMicrosoft 365AzureOktaOracle NetsuiteSsoTcp/IpVpnWi-FiWindows
An Hour AgoSaved
Remote or Hybrid
Boston, MA, USA
61K-113K Annually
Junior
61K-113K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage routine to moderately complex commercial insurance claims from investigation through resolution. Evaluate coverage, liability, compensability, damages, and reserves; investigate bodily injury and property damage claims; handle litigated matters; negotiate settlements within authority limits; communicate with claimants, policyholders, attorneys, appraisers, and other parties; and refer claims for subrogation or special investigation when appropriate.
An Hour AgoSaved
Hybrid
Boston, MA, USA
67K-126K Annually
Senior level
67K-126K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage and liability determinations, damage evaluations, reserve setting, settlement negotiations, litigation coordination, and trial representation. Refers claims for subrogation or special investigations, participates in reviews and dispute proceedings, and provides technical guidance, mentoring, and workload support to team members.
Reposted 20 Hours AgoSaved
Hybrid
Boston, MA, USA
128K-225K Annually
Senior level
128K-225K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Lead operational integrity and vendor relationships for LMI's loan book of record. Oversee daily loan administration, reconciliations, vendor and agent bank coordination, KPI governance, risk controls, and process automation. Partner with Technology, Data, Finance, and stakeholders to scale operations and drive continuous improvement across multi-system loan platforms.
Top Skills: ChatgptClaudeGemini
An Hour AgoSaved
Hybrid
Boston, MA, USA
40K-52K Annually
Mid level
40K-52K Annually
Mid level
Fintech • Payments • Software
Serve as the first point of contact for international payers, resolving complex payment questions through phone, chat, email, and other channels. Provide personalized support, conduct proactive outreach, follow up on unresolved requests, handle escalations, and collaborate across departments. Collect and report customer feedback, identify recurring issues, assist with data trend analysis, mentor newer associates, and support training while adapting to changing processes and customer needs.
Top Skills: WechatWhatsapp
An Hour AgoSaved
Hybrid
Boston, MA, USA
55K-65K Annually
Mid level
55K-65K Annually
Mid level
Fintech • Payments • Software
Leads the Americas Payment Experience team while handling complex payer inquiries through phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements using data, manages daily operations, schedules, training, quality reviews, and project execution. Collaborates with regional and global stakeholders on launches, process optimization, team development, and training materials.
Top Skills: Google WorkspaceLookerMS OfficeZendesk
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2 Hours AgoSaved
In-Office or Remote
United States
Junior
Junior
Digital Media • Fintech • Information Technology • Machine Learning • Financial Services • Cybersecurity • Automation
Leads daily operations for a 12–15-person Retirement Services team supporting IRA account opening, contributions, withdrawals, beneficiaries, and tax withholding. Oversees customer and colleague phone and chat support, regulatory controls, risk management, staffing, capacity, service levels, performance metrics, and continuous improvement. Partners cross-functionally on process enhancements, system implementations, and vendor integrations while coaching employees and ensuring fair customer outcomes.
2 Hours AgoSaved
In-Office
Boston, MA, USA
216K-267K Annually
Expert/Leader
216K-267K Annually
Expert/Leader
Digital Media • Fintech • Information Technology • Machine Learning • Financial Services • Cybersecurity • Automation
Leads commercial banking customer experience strategy by defining client expectations, evaluating customer journeys, driving service design and process improvements, and coordinating cross-functional initiatives. Embeds customer-centric practices across the organization, develops delivery roadmaps, monitors voice-of-customer performance, and serves as an executive-level customer advocate and thought leader.
Reposted 20 Hours AgoSaved
Hybrid
Boston, MA, USA
235K-294K Annually
Expert/Leader
235K-294K Annually
Expert/Leader
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.
Reposted 20 Hours AgoSaved
Hybrid
Arlington, MA, USA
80K-105K Annually
Senior level
80K-105K Annually
Senior level
Fintech • Insurance • Payments • Social Impact • Financial Services
Provide onsite and remote desktop support for bank staff, triage and resolve tickets end-to-end, deploy and image workstations, assist with core banking (Fiserv) and network troubleshooting, maintain asset inventory and SOPs, mentor junior desktop team members, and perform occasional off-hour or weekend support and equipment deployments across branch locations.
Top Skills: Comptia A+Endpoint ImagingFiservNetwork+Security+Wireless Networking
Reposted 20 Hours AgoSaved
Remote or Hybrid
United States
65K-80K Annually
Mid level
65K-80K Annually
Mid level
Fintech • Insurance • Payments • Social Impact • Financial Services
Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.
Reposted 20 Hours AgoSaved
Hybrid
Boston, MA, USA
73K-90K Annually
Entry level
73K-90K Annually
Entry level
Cloud • Healthtech • Social Impact • Software • Biotech
Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.
Top Skills: AIAi AgentsAi ModelsAPIsBenchlingChatEmailFirewallNetworkSecurityWeb Forms
Reposted 20 Hours AgoSaved
In-Office
Boston, MA, USA
110K-125K Annually
Senior level
110K-125K Annually
Senior level
Aerospace • Artificial Intelligence • Logistics • Machine Learning • Software • Transportation • Defense
Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.
Top Skills: AndroidBashCable PatchingDisk EncryptionEdriOSJAMFJamf Security CloudKandji)LinearmacOSMdm (IntuneMulti-Ap WirelessN8NNetwork ClosetsNotionPower AutomatePowershellPythonRacksSlackTeams RoomsVpnVtc/Conference-Room EquipmentWindowsZapierZoomZoom RoomsZscaler
YesterdaySaved
Hybrid
Boston, MA, USA
Mid level
Mid level
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Provides administrative and operational support to consulting professionals, including calendar and travel management, expense reporting, meeting coordination, client documentation, deliverable formatting and proofreading, onboarding support, vendor and stakeholder communication, and front-desk backup. The role also handles special projects, supports proposals and presentations, mentors junior staff, and leads internal initiatives. The position follows an 8:00 a.m.–5:00 p.m. schedule in a hybrid Boston office environment.
Top Skills: Ai ToolsChrome RiverExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSAP
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