Top Operations & Support Jobs in Boston, MA

YesterdaySaved
Hybrid
Boston, MA, USA
Entry level
Entry level
Financial Services
Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.
Top Skills: AutomationMonitoring And AlertingObservabilityService Level IndicatorsService Level Objectives
YesterdaySaved
Hybrid
Boston, MA, USA
Expert/Leader
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
Leads Snyk’s global technology organization, enterprise application ecosystem, digital transformation, data infrastructure, IT operations, cybersecurity posture, and multi-year technology roadmap. Partners with Finance, Sales, Product, and executive leadership to improve scalability, automation, governance, decision-making, and cost discipline. Builds high-performing global teams and aligns enterprise systems with commercial strategy during a period of significant growth and expansion.
Top Skills: AICRMCybersecurityData InfrastructureData PlatformsErpHris
YesterdaySaved
Easy Apply
In-Office
Woburn, MA, USA
Easy Apply
105K-125K Annually
Senior level
105K-125K Annually
Senior level
Machine Learning • Security • Software • Analytics • Defense
Administer and maintain Linux and Windows systems across physical and virtualized environments supporting classified defense research. Responsibilities include managing storage, networks, firewalls, Active Directory, Group Policy, monitoring, automation, patching, troubleshooting, SOPs, and production and development environments. The role requires active Top Secret/SCI with polygraph clearance, on-site work in Woburn, Massachusetts, and occasional after-hours maintenance support.
Top Skills: AcasEnterprise VirtualizationFirewallsGroup PolicyHbssLdapLinuxMicrosoft Active DirectoryMulti-Factor AuthenticationNas StorageNetworkingPowershellPublic Key InfrastructureRed HatScapStigsUbuntuWeb ServersWindows
YesterdaySaved
Easy Apply
Hybrid
Boston, MA, USA
Easy Apply
56K-69K Annually
Entry level
56K-69K Annually
Entry level
Greentech • Hardware • Healthtech • Internet of Things
Provide phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating RMAs, and scheduling service calls. The role also identifies customer opportunities, supports sales inquiries, manages tickets, analyzes trends, and recommends process improvements to internal stakeholders and engineering teams.
Top Skills: CRMHardware SystemsIotNetSuiteSalesforceSoftware SystemsZendesk
2 Days AgoSaved
Hybrid
Boston, MA, USA
140K-175K Annually
Senior level
140K-175K Annually
Senior level
Fintech • Payments • Software
Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.
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2 Days AgoSaved
Remote or Hybrid
Boston, MA, USA
46K-84K Annually
Senior level
46K-84K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, documenting claim files, communicating with insured parties and agents, and identifying fraud or subrogation opportunities. The role requires strong organization, communication, customer service, technology, and claims-handling skills, with potential multi-state licensing requirements.
5 Days AgoSaved
In-Office
Waltham, MA, USA
80K-106K Annually
Entry level
80K-106K Annually
Entry level
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads onsite service relationships for a New York Life general office, serving as liaison among agency managers, recruiters, agents, and service teams. Resolves escalations, oversees onsite specialists, supports sales initiatives, trains users on AI and digital tools, coordinates engagement events, drives adoption, manages office operations, and oversees financial processes.
Top Skills: Artificial IntelligenceDigital PlatformsExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft SharepointMicrosoft Word
7 Days AgoSaved
In-Office
Boston, MA, USA
29-43 Hourly
Entry level
29-43 Hourly
Entry level
Fintech • Information Technology • Financial Services
Provides telephone and written customer support to shareholders, prospective shareholders, and financial professionals. Handles account inquiries, fund and product information, website assistance, transaction processing, account maintenance, research, reporting, and issue resolution. Partners across departments to maintain quality and operational efficiency while completing ad hoc projects. The role offers foundational mutual fund industry experience and potential FINRA licensing support.
7 Days AgoSaved
Hybrid
Boston, MA, USA
155K-200K Annually
Senior level
155K-200K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Leads North America revenue operations by managing forecasting, pipeline analysis, territory and quota planning, sales capacity, CRM updates, reporting, and process improvements. Partners with Sales, Marketing, and leadership to improve sales productivity, optimize go-to-market execution, develop actionable models and dashboards, and support strategic planning and QBR presentations.
Top Skills: Bi ToolsCrm SystemsExcelTableau Crm
7 Days AgoSaved
Hybrid
Boston, MA, USA
90K-114K Annually
Senior level
90K-114K Annually
Senior level
eCommerce • Information Technology • Retail • Software
Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.
Top Skills: APIsCloudflareDatadogGitJIRAMailgunPostgresPostmanSaaSSendgridSmtpSQLWebhooksZendesk
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