Top Operations & Support Jobs in Boston, MA

Manages complex commercial energy claims from initial report through resolution, including coverage analysis, liability assessment, reserves, litigation, settlements, and high-dollar exposures. Coordinates defense counsel, experts, legal, underwriting, reinsurance, and claims teams. Advises leadership on coverage and legal developments, mentors claims examiners, oversees litigation strategy, and supports claims process improvement while maintaining regulatory and confidentiality standards.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damage, sets reserves, negotiates settlements, prepares estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, with hybrid office attendance twice monthly for employees near designated offices.

Investigates and processes straightforward commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, establishing reserves, negotiating settlements, preparing or reviewing damage estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. Requires strong customer service, communication, organization, technology skills, and possible multi-state licensing.

Leads Client Associate teams supporting brokerage branch operations, transactional workflows, compliance, digital onboarding, and money movement. Oversees work allocation, approvals, training, hiring, risk controls, process improvements, and technology inquiries. Acts as a liaison among market leaders, branch managers, support teams, financial advisors, and clients. Visits branches to monitor operational practices, coach staff, and ensure regulatory and service standards are met.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and enhance Salesforce for VIP and Player Development teams by configuring flows, reports, dashboards, access, and data processes. Gather stakeholder requirements, troubleshoot user issues, validate data with SQL and Snowflake, and collaborate with development, analytics, and data engineering teams on integrations. Test and launch improvements while supporting user adoption, data integrity, and continuous process enhancement.

Supports business operations and corporate functions across sales analytics, strategic planning, supply chain, finance, People & Culture, communications, and legal. Responsibilities may include building dashboards and reports, analyzing sales and market data, improving processes, managing inventory and forecasts, supporting financial close and costing, coordinating recruiting and communications, and conducting regulatory research. Interns present recommendations, collaborate cross-functionally, and own meaningful projects in a global consumer products environment.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Troubleshoot Bevi beverage machines through phone and email support, guide customers on installations and maintenance, answer warranty and contract questions, initiate RMAs, schedule service calls, and identify upsell opportunities. The role also analyzes ticket trends, recommends process improvements, routes sales leads, supports partners, and communicates customer feedback to engineering and internal stakeholders.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, meeting preparation, executive communications, expenses, confidential corporate-development workflows, stakeholder coordination, and follow-through. The role requires independent prioritization, discretion, strong communication, accurate execution, and effective use of AI and workflow automation. Work is hybrid in Boston Seaport, with coordination across multiple time zones.

Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.

Leads Snyk’s global technology organization, enterprise application ecosystem, digital transformation, data infrastructure, IT operations, cybersecurity posture, and multi-year technology roadmap. Partners with Finance, Sales, Product, and executive leadership to improve scalability, automation, governance, decision-making, and cost discipline. Builds high-performing global teams and aligns enterprise systems with commercial strategy during a period of significant growth and expansion.