Top Operations & Support Jobs in Boston, MA

Hands-on L3 support engineer responsible for troubleshooting and debugging code-level issues, performing deep log and trace analysis, reproducing complex bugs, partnering with R&D/QA/Product, creating documentation, participating in a 24x7 on-call rotation, and delivering clear customer-facing technical guidance.

Lead execution of prediction market strategy and game-day operations across Sportsbook and Predictions. Launch timely markets, coordinate cross-functional go-to-market campaigns, prioritize merchandising, respond to live moments, and use data to refine sport-specific strategies while maintaining centralized planning and timelines.

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

Lead and scale a regional post-sales operations team for Insights and OnDemand. Own operating model, translate strategy to execution, run high-impact initiatives, implement automation and AI to eliminate manual work, establish operating rhythms, reporting, and governance, and partner with leaders to resolve bottlenecks and deliver measurable operational outcomes globally.

The Home Health Scheduler manages patient referrals and visit schedules, collaborates with the Team Leader, and communicates with field staff on visits.

Provide level 1 inbound phone and email support for customers and store personnel. Troubleshoot and document issues in appropriate applications, resolve or escalate cases, track status to resolution, and follow escalation/notification procedures. Support technology, merchandising, orders, digital offers, and loyalty program inquiries.

The Facilities Coordinator manages vendor relationships, supports facility improvements, oversees operations, and ensures workplace safety across facilities.

The Director of Materials Program Management leads end-to-end material readiness and planning, ensuring alignment across global operations and driving cross-functional collaboration for timely product launches.

The Administrative Lead provides comprehensive support to business leaders, manages records, schedules meetings, and implements process improvements while ensuring efficient team operations.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.