Top Operations & Support Jobs in Boston, MA

Analyzes and supports a knowledge management platform, focusing on access management, organizational changes, troubleshooting, requirements, process documentation, testing, incidents, reporting, and stakeholder alignment. Translates business needs into user stories, acceptance criteria, process flows, and business rules. Coordinates with technology teams, vendors, product stakeholders, compliance, and business users to validate requirements, resolve access issues, support UAT, document processes, and improve platform workflows.

Manage high-severity environmental and commercial casualty claims from initial notice through resolution. Responsibilities include coverage analysis, liability assessment, reserving, litigation strategy, settlement negotiation, payment oversight, and directing defense counsel, coverage counsel, and environmental consultants. The role also involves advising leadership on emerging exposures, mentoring claims staff, partnering with underwriting and reinsurance, and maintaining claim-file confidentiality and payment integrity.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, outside counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also tracks legal developments, mentors colleagues, protects claim data, and contributes to process-improvement initiatives.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages sales territory and account governance, including territory design, account assignment, hierarchies, recurring billing alignment, quota inputs, data integrity, reporting, and operational requests. Reconciles data across systems, investigates exceptions, coordinates corrections, and partners with Sales, Finance, Marketing, and leadership to maintain accurate coverage and service levels.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides senior-level administrative support to SVP and VP engineering leaders. Responsibilities include complex calendar management, executive meeting coordination, domestic and international travel arrangements, expense and purchase order administration, presentations, vendor and visitor support, special projects, catering, office organization, and coordination with HR, Facilities, IT, and global teams. Requires discretion, strong judgment, accuracy, flexibility, and availability for urgent requests.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.