Data Center Cloud Operations Manager

The Managed Services Data Center Cloud Operations Manager is responsible for the day-to-day Team management and operational management of U.S.-based data center environments supporting internal systems and InterSystems’ Clients. This role ensures high availability, operational excellence, and compliance across third-party facilities while coordinating closely with internal infrastructure, platform, and application teams.

The manager leads operations staff and vendors, governs colocation provider relationships, and supports modern infrastructure platforms including software-defined storage, converged infrastrus, and containerized environments.

Key Responsibilities

Data Center Operations

• Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact
• Coordinate remote hands, maintenance windows, and incident response with colocation providers
• Ensure availability and reliability of power, cooling, space, network connectivity, and physical security
• Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers
• Maintain and enforce SOPs, runbooks, access procedures, and escalation paths

Infrastructure & Platform Support

• Support enterprise infrastructure platforms including:
  • Dell PowerFlex and other software-defined storage systems
  • Nutanix and VMware converged infrastructure
  • Kubernetes platforms (e.g., Spectro Cloud–managed environments)
• Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions
• Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities

Team Leadership

• Lead and develop data center operations staff and contractors supporting colocation environments
• Define staffing models, on-call rotations, and escalation coverage
• Promote operational discipline, documentation quality, and continuous improvement

Vendor & Provider Management

• Manage colocation providers, hardware vendors, network carriers, and service partners
• Oversee SLAs, maintenance coordination, access controls, and service delivery
• Support contract reviews, renewals, and capacity planning discussions with providers

Capacity, Asset & Lifecycle Management

• Plan and manage rack space, power, and cooling capacity within colocation facilities
• Oversee hardware installs, decommissions, migrations, and inventory accuracy
• Maintain documentation for layouts, power chains, network connectivity, and platform dependencies

Security, Compliance & Risk

• Enforce physical security policies and access governance in third-party facilities
• Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)
• Identify operational risks related to colocation dependencies and drive mitigation strategies

Cross-Functional Collaboration

• Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps
• Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams
• Support disaster recovery planning, testing, and execution
• Participate in change management, architecture reviews, and platform readiness assessments

Required Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience)
• 7+ years of data center or infrastructure operations experience, with significant colocation exposure
• 3+ years in a leadership or management role
• Strong understanding of data center infrastructure, including power, cooling, racks, cabling, servers, and networking
• Experience coordinating operations across third-party providers
• Proven incident management, escalation, and problem-solving skills

Preferred Qualifications

• Experience operating multi-site or geographically distributed colocation environments
• Hands-on familiarity with:
  • Coralogix
  • Service Now
  • Dell PowerFlex or similar SDS platforms
  • Pure Storage or similar FC-Block SAN storage
  • Broadcom VMware VCF
  • Nutanix AHV and Cluster Management
  • Kubernetes platforms in enterprise or regulated environments
• Certifications such as ITIL, CDCP/CDCS, PMP, or similar
• Experience with Data Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring tools

Key Skills & Competencies

• Strong vendor and provider management skills
• Operational leadership in third-party environments
• Ability to bridge physical infrastructure and modern software platforms
• Clear communication with technical and non-technical stakeholders
• Process discipline, documentation, and change control
• Comfort operating in a 24x7, mission-critical environment

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.