Principal Process Excellence Analyst

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Principal Process Excellence Analyst is responsible for evaluating, designing, and continuously improving end-to-end People and Talent processes to ensure they are efficient, scalable, employee-centered, and aligned with business strategy. This role partners closely with People & Talent leaders, People Strategy Partners, and cross-functional stakeholders to identify pain points, streamline and standardize how work gets done, and deliver sustainable process improvements that enhance the employee experience and operational effectiveness. The role will also lead the identification and adoption of AI-enabled capabilities to reduce manual effort, improve cycle time and quality, and strengthen decision-making across People & Talent.
What you'll do

• Assess and document current-state People & Talent processes across the employee lifecycle (e.g., recruiting, onboarding, performance management, learning & development, compensation, workforce planning, offboarding).
• Identify inefficiencies, redundancies, risks, and opportunities for automation or simplification.
• Design future-state processes that are scalable, compliant, data-driven, and aligned with organizational goals.
• Lead process improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, continuous improvement frameworks).
• Translate business and employee needs into clear process requirements and success metrics.
• Develop process documentation, workflows, standard operating procedures (SOPs), and change management materials.
• Support implementation of new or improved processes, including piloting, rollout planning, and adoption tracking.
• Analyze qualitative and quantitative data (e.g., cycle times, employee feedback, error rates) to measure process effectiveness.
• Recommend and support improvements to HR systems and tools in partnership with HRIS and technology teams.
• Design, configure, and implement HR system solutions, workflows, and internal tools (e.g., within Workday or automation platforms) to automate processes and directly enable future-state process designs.
• Establish governance and continuous improvement practices to ensure processes remain effective over time.
• Lead AI-enabled process improvements across HR, from use-case identification through pilot, rollout, and adoption measurement.

What you'll bring

• 5+ years of experience in process engineering, process improvement, operations, or HR transformation.
• Demonstrated experience improving complex, cross-functional processes.
• Proven ability to lead change through stakeholder influence, communications, enablement materials, and adoption tracking.
• Strong understanding of HR and Talent processes across the employee lifecycle.
• Strong Workday end-user experience with configuration familiarity
• Demonstrated use of Lean, Six Sigma, Agile, or similar structured improvement methodologies.
• Proven track record delivering automation and AI-enabled solutions in HR, shared services, or other operational environments with high transaction volume and complex handoffs.
• Strong analytical skills with the ability to synthesize data into actionable insights.
• Excellent communication and facilitation skills; comfort working in ambiguity and driving clarity.
• Demonstrated experience building SOPs and establishing ongoing governance/continuous improvement practices for HR/People Operations

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$121,000 - $151,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid