Top Operations & Support Jobs in Boston, MA

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provide product and technical support for Blink, troubleshooting tickets from triage through resolution within SLAs. Act as a product expert, manage escalations, collaborate with Product and Engineering, improve documentation, and identify automation opportunities. Support both customers and internal colleagues, deliver enablement sessions, communicate clearly with nontechnical audiences, and develop scalable self-service solutions such as training videos, in-app help, and AI-powered workflows.

Manage day-to-day office operations for a 65-person robotics company. Responsibilities include stocking supplies, placing orders, coordinating vendors and cleaning services, liaising with landlords and property management, and organizing company events, meetings, catering, travel, and lodging. The role requires strong organization, vendor accountability, event-planning skills, clear communication, and regular onsite availability.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.

Leads the strategic direction of Institutional Insurance Operations, Quantitative Consulting, and Business Systems Consulting. Oversees client and advisor experience, conservation and in-force strategies, business planning, performance metrics, automation, service enhancements, and cross-functional initiatives. Partners with Sales, Product, Legal, Compliance, Finance, Technology, Underwriting, and other leaders to improve scalability, retention, profitability, operational excellence, and client value across BOLI, COLI, and ICOLI businesses.

Analyzes and improves quote-to-cash financial systems by gathering requirements, documenting processes and system designs, collaborating with engineering and finance teams, supporting implementation, coordinating QA and user acceptance testing, and ensuring compliance with accounting controls, audit requirements, and SOX regulations.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.