Top Remote Senior Level Sales Operations Jobs in Boston, MA

Supports complex and non-standard sales transactions across the Americas by advising Sales on deal structure, pricing, commercial terms, approvals, quotes, revenue recognition, and quote-to-cash processes. Reviews deals for accuracy and policy compliance, escalates risks, and identifies process, system, and policy improvements. Partners with Sales, Finance, Legal, Revenue Accounting, Product Management, and Business Systems to improve deal velocity, pricing discipline, and data accuracy.

Own sales, onboarding, and customer success operations, including territory management, commissions, pipeline and lifecycle processes, CRM data hygiene, reporting, health scoring, segmentation, and workflow improvements. Translate operational needs into buildable requirements for Business Systems, reduce manual work, improve process consistency, and support revenue teams through data-informed decisions and cross-functional partnership.

Owns sales compensation policy strategy, crediting frameworks, exception governance, audits, and field enablement. The role manages compensation policies across draws, transfers, promotions, terminations, clawbacks, renewals, overlays, splits, and non-standard deals. It partners with sales and cross-functional leaders, documents decisions, improves governance controls, and translates recurring exceptions into policy and plan changes.

Leads the global Deal Desk function and a team of 5–10 employees supporting enterprise sales. Oversees pricing governance, quote approvals, complex deal structuring, commercial policies, reporting, and operational KPIs. Partners with Sales, Finance, Legal, Revenue Operations, Product, and systems teams to improve Salesforce CPQ workflows, commercial processes, and seller productivity. Advises executives on pricing strategy, commercial governance, and integration initiatives across Coursera and Udemy.

Own revenue enablement programs and systems supporting Sales, Account Management, and Customer Success. Build playbooks, competitive resources, training, and product-launch enablement; maintain the enablement technology stack and AI Hub; measure adoption and field adherence; and connect enablement activities to win rate, sales cycle length, expansion, time-to-value, and churn outcomes. Partner cross-functionally with Sales, Customer Success, Product Marketing, and leadership to deliver data-driven recommendations.

Own end-to-end commercial renewals for transactional and mid-market customers: quotes, uplift, negotiation, signed orders. Build repeatable renewal processes, improve forecast accuracy, automate admin work, generate quotes/order forms, and keep CRM and CS platform data clean. Co-lead enterprise renewals with CSMs and drive metrics like gross revenue retention, uplift, on-time renewals, and reduced CSM admin time.

The Technical Enablement Manager develops and delivers technical training, courseware, demos, labs, assessments, and enablement programs for internal and external technical sales teams. The role identifies learning gaps, improves pre-sales and proof-of-concept processes, maintains content repositories and learning platforms, measures training effectiveness, and collaborates with Sales Enablement, Solutions Architecture, Product Management, Customer Experience, and Channel Partner leaders globally.

Lead global sales operations transformation by embedding AI-enabled reporting and CRM improvements, building analytics infrastructure, streamlining data flows, designing operating rhythms and governance, and delivering scalable, process-driven commercial insights to senior leaders to boost go-to-market performance.

Manage complex enterprise deals, approvals, pricing exceptions, contractual packages, revenue recognition adherence, and deal processes. Partner with sales, customer success, executives, and cross-functional teams to structure deals, resolve terms and order-processing issues, enforce Deal Desk guidelines, and improve go-to-market efficiency. The role requires expertise in Salesforce, experience with complex non-standard enterprise transactions, and strong communication in ambiguous, fast-paced environments.

Lead and scale complex product partnerships end-to-end, sourcing, negotiating, and operationalizing strategic deals that enhance DuckDuckGo products (search, Duck.ai, subscriptions). Work cross-functionally with Product, Engineering, Legal, and Finance to build first-of-their-kind integrations, create playbooks, manage partner portfolios, and drive distribution and user engagement for AI-related services.