Top Remote Program Manager Jobs in Boston, MA

Own cross-functional technical programs supporting Customer Success, coordinating Product, Engineering, NOC, and Operations. Validate customer-focused releases, configurations, and integrations; lead change management, enablement, communications, and training; triage customer-impacting technical issues; maintain PMO trackers, status reports, and risk logs; and advise leadership on priorities and customer needs.

Own and scale digital customer success programs across onboarding, activation, adoption, and retention. Design personalized email, in-app, education, community, and live-learning experiences using customer data, behavioral triggers, automation, and AI. Partner cross-functionally with Customer Success, Product, Marketing, Education, Community, Data, and Operations; define success metrics, analyze program performance, optimize outcomes, and drive adoption of new programs.

Owns strategic planning, governance, prioritization, risk management, and execution across a portfolio of Superintelligence Lab programs. The role establishes phase-gate standards, manages change, tracks portfolio health through dashboards and metrics, resolves blockers, advises cross-functional teams, and communicates progress to executives. It requires strong technical program management experience, Jira proficiency, Agile and SDLC knowledge, and the ability to apply AI technologies to improve business outcomes.

Provides clinical pharmacy support within a care management team by conducting comprehensive medication reviews, identifying medication safety and adherence interventions, and supporting patients telephonically. Serves as a pharmacy subject matter expert for plan sponsors, oversees pharmacy technician support, participates in clinical assessments and conferences, evaluates workflows, and develops clinical communications. Requires an active pharmacist license, substantial clinical experience, hospital or ambulatory care experience, and a PharmD.

Coordinate cross-functional initiatives within the PMO by maintaining project plans, milestones, dependencies, risks, issues, decisions, dashboards, and status reporting. Support governance meetings, implementation readiness, vendor coordination, change control, communications, and leadership updates. The role promotes accountability, escalates delivery risks, improves PMO processes, and leads medium-sized data governance projects while mentoring junior team members.

Leads cross-functional business programs from design through delivery and ongoing operations. Establishes governance, goals, success measures, workflows, policies, and reporting; manages budgets, resources, risks, and performance metrics. Partners with executives and functional teams to drive compliance, process improvement, change adoption, and value realization. Develops business requirements, test plans, training materials, and program documentation while coordinating projects, stakeholder communications, and continuous improvement initiatives.

Represent security compliance with customers, map frameworks to Zscaler capabilities, create reusable playbooks, educate sales teams, and complete security questionnaires and assessments. Translate technical security and data-protection concepts into business and sales messaging while supporting frameworks including NIST, ISO 27001, DORA, GDPR, PCI, and HIPAA. The role requires customer-facing credibility, compliance expertise, security architecture knowledge, and the ability to leverage AI-driven workflows.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Leads customer and student experience initiatives by developing CX strategies, optimizing enterprise applications and processes, mapping customer journeys, analyzing feedback and performance data, and coordinating cross-functional improvements. The role manages project goals, stakeholder engagement, change management, process enhancements, and implementation of AI-enabled customer support and digital care capabilities.

Owns People programs covering performance scorecards, manager enablement, career tracks, performance reviews, engagement measurement, People analytics, and AI-assisted automation. The role builds scalable systems, analyzes employee data, supports manager development, manages the annual performance cycle, and provides leaders with insights into engagement and retention risks. Requires bilingual English and Spanish communication, strong program ownership, and experience with HR technology systems in a distributed or high-growth environment.

Owns People programs including performance scorecards, manager enablement, career tracks, performance reviews, engagement measurement, and People analytics. Builds repeatable systems, dashboards, training, and AI-assisted workflows to improve manager effectiveness, employee development, retention, and operational scalability. Partners with People, data, and functional leaders to translate organizational priorities into measurable programs and actionable insights.

Owns DataDome’s partner marketing program, developing quarterly roadmaps and joint marketing plans with technology, cloud, reseller, and referral partners. Responsibilities include executing campaigns and events, managing partner communications and MDF, coordinating stakeholders, tailoring content, maintaining calendars, and measuring MQAs, SQLs, pipeline, participation, and spend efficiency. The role partners with channel, field marketing, content, product marketing, revenue, and executive teams to generate partner-sourced pipeline.

Leads strategic, cross-functional business programs from planning through implementation and scaling. Responsibilities include translating priorities and customer insights into operating models, coordinating stakeholders, defining governance and success metrics, managing risks and dependencies, measuring customer and commercial impact, and driving adoption. Focus areas may include executive programs, emerging digital-native businesses, or industry initiatives across financial services, energy, and manufacturing involving AI transformation and cloud adoption.

Lead complex strategic-account programs, including statewide and multi-district SaaS rollouts, from kickoff through stabilization. Own program plans, governance, risk management, executive reporting, cross-functional coordination, and escalations. Partner with Sales, Services, Product, and Engineering to deliver engagements on time and within budget. Manage or mentor project and implementation staff while improving delivery playbooks, templates, and PMO-style practices.

Owns strategic healthcare customer relationships and clinical program delivery from implementation through adoption, optimization, renewal, and expansion. Coordinates cross-functional teams, activates clinical workflows, supports user readiness and change management, tracks program outcomes, resolves adoption barriers, and communicates value to stakeholders. The role also owns retention, renewals, account health, commercial targets, and expansion opportunities alongside Sales while bringing customer and clinical insights back to product and service teams.

Owns strategic OEM and auto group partnership programs from onboarding through renewal and expansion. Develops business plans, forecasts performance, drives revenue and profitability, manages contractual commitments, leads cross-functional initiatives, oversees launches and integrations, and serves as the primary executive relationship owner. The role also monitors operational KPIs, manages risks, leads business reviews, and drives partner retention and long-term growth.

Manage integrated creative brand programs from planning through launch. Build schedules, track deliverables, dependencies, approvals, scope changes, and risks; coordinate Marketing, Creative, Production, Communications, and external partners; organize reviews; maintain documentation and status updates; support launch readiness; and capture lessons learned. The role requires balancing creative quality, timelines, changing priorities, stakeholder communication, and delivery constraints.

Supports strategic and cross-functional programs by coordinating timelines, deliverables, risks, dependencies, business reviews, and stakeholder activities. Tracks program performance, analyzes business data, identifies process improvements, and supports change management. The role also identifies opportunities to simplify and automate workflows using AI, agents, Copilot, low-code tools, APIs, and connectors, contributing hands-on to solution design, prototyping, testing, and implementation.

Leads governance, coordination, reporting, and execution for Marketplace Network Strategy programs focused on affordability, provider reimbursement, and enterprise network strategy. Establishes goals, controls, metrics, budgets, documentation, and change-management practices; partners with executives and cross-functional healthcare teams; manages risks, requirements, testing, training, stakeholder adoption, and continuous improvement across complex initiatives.

Leads end-to-end execution of a complex multinational SATCOM program supporting NATO communications. Oversees customer and stakeholder relationships, budgets, schedules, contracts, subcontractors, system integration, deployment, sustainment, logistics, cybersecurity compliance, quality, training, documentation, and lifecycle support. Manages cross-functional teams, program risks, performance objectives, and executive reporting while ensuring technical, cost, schedule, security, and customer satisfaction goals are achieved.

Owns the Azure Data and Database customer experience portfolio, translating customer, operational, telemetry, and capacity signals into strategic improvements. The role defines governance and operating models, builds scalable prioritization and risk-management mechanisms, transforms manual processes into automated and AI-assisted workflows, and partners across engineering, product, capacity planning, support, and business teams. It also communicates strategy, risks, tradeoffs, and progress to senior stakeholders while improving capacity availability, reliability, operational efficiency, and customer outcomes.

Lead complex Azure capacity management programs connecting customer demand, regional health, infrastructure supply, and business priorities. Develop multi-year strategies, operating mechanisms, KPIs, governance, product requirements, and AI-enabled workflows. Partner across engineering, supply chain, finance, sales, support, and customer success to improve time-to-capacity, regional health, customer satisfaction, and Azure growth. Represent customer needs in executive forums and influence roadmaps without direct authority.

Manage Azure capacity planning and supportability across prioritized regions. Analyze customer experience metrics, operational data, and demand signals to identify risks and improvement opportunities. Coordinate engineering, infrastructure, product, forecasting, and customer-facing teams to resolve capacity blockers, improve planning systems and workflows, and optimize resource allocation. Provide insights supporting customer onboarding, growth, and service delivery while driving cross-functional technical program execution.

Own the partner enablement strategy from onboarding through certification, designation, and recertification. Build sales, technical presales, deployment, implementation, and MSP learning tracks; coordinate content, labs, assessments, boot camps, and partner events. Manage LMS governance and certification data while measuring time to readiness, partner revenue impact, pipeline contribution, delivery quality, and customer health. Collaborate with Channel leadership, Sales and Technical Enablement, Technical Services, and partner executives to improve programs and launch partner designations.

Leads complex digital banking implementation programs and strategic customer onboarding engagements. Coordinates cross-functional teams, executive stakeholders, schedules, risks, dependencies, and escalations. Develops scalable governance, reporting, delivery methodologies, and operational improvements while supporting customer readiness and successful implementations. Mentors program managers and contributes to capacity planning, portfolio management, forecasting, automation, and implementation strategy.