Top Remote Senior Level Strategic Operations Jobs in Boston, MA

Lead the North America services go-to-market as the sales-facing professional services (PS) leader. Drive services positioning, manage escalations, ensure quality value delivery, coach and develop teams, support high-value deals and at-risk accounts, and represent PS in business reviews to tie services outcomes to commercial results.

Lead design and scaling of GTM systems architecture, data strategy, AI-enabled workflows, and operational processes. Own HubSpot and GTM tech ecosystem, ensure data quality and integrations, automate workflows, and advise GTM leadership to improve efficiency across Sales, Marketing, Partnerships, and Customer Success.

Lead vendor relationships and vendor-run operations for enterprise business systems (Salesforce, SAP, NetSuite, Boomi, Gong, Snowflake). Drive governance, SLAs/SLOs, follow-the-sun support models, DevOps/ITIL operational workflows, CI/CD modernization (Copado), automation and AI initiatives, contract and budget management, and compliance (SOX/ITGC) through performance tracking, QBRs, and continuous improvement.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Partner with GTM and Managed Growth leaders to translate strategy into execution by building operating cadences, driving cross-functional alignment across Sales, Marketing, Product and Data, coordinating launches and integrations, and owning the Managed Voice of Customer to inform product and GTM priorities.

The Implementation Manager will oversee the implementation process for new clients, collaborate with internal teams, and refine best practices. They will ensure successful launches of healthcare products, manage project schedules, and facilitate communication between stakeholders.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

Lead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.

Manage a team of Professional Services Engineers, deliver GitLab platform services, ensure customer satisfaction, and improve operational effectiveness. Foster team growth and technical delivery consistency across projects while collaborating with cross-functional partners.

The Director of Digital Workplace & End User Services at Samsara leads the integration of AI into workflows, fosters a zero-touch operational model, and enhances user experience across a tech-enabled workforce.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.