Top Remote Senior Level Strategic Operations Jobs in Boston, MA

Lead the North America services go-to-market as the sales-facing professional services (PS) leader. Drive services positioning, manage escalations, ensure quality value delivery, coach and develop teams, support high-value deals and at-risk accounts, and represent PS in business reviews to tie services outcomes to commercial results.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead vendor relationships and vendor-run operations for enterprise business systems (Salesforce, SAP, NetSuite, Boomi, Gong, Snowflake). Drive governance, SLAs/SLOs, follow-the-sun support models, DevOps/ITIL operational workflows, CI/CD modernization (Copado), automation and AI initiatives, contract and budget management, and compliance (SOX/ITGC) through performance tracking, QBRs, and continuous improvement.

Lead design and scaling of GTM systems architecture, data strategy, AI-enabled workflows, and operational processes. Own HubSpot and GTM tech ecosystem, ensure data quality and integrations, automate workflows, and advise GTM leadership to improve efficiency across Sales, Marketing, Partnerships, and Customer Success.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.

Own Salesforce platform health and improvements: gather requirements, design scalable declarative solutions (Flows, fields, layouts), manage security and data quality, handle DevOps/release management, administer Certinia PSA, support integrations (e.g., NetSuite), triage user support, document automations, and liaise with stakeholders to define roadmap and governance.

Drive dealer enrollment, launch, and ongoing sustainment of MobileService+ across the Northeast region. Serve as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, implement corrective actions, develop scalable sustainment processes, and coordinate cross-functional partners. Requires frequent travel and regional residency.

Lead the Modern Digital Workplace practice, focusing on strategy, collaboration tools, AI integration, and team management to enhance productivity and employee experience.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

This role enhances project management across technology teams, ensuring effective coordination and delivery of initiatives related to Product & Pricing and Quote-to-Cash processes.