Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Manage a portfolio of mid-market customers, driving Mimecast platform adoption, technical health, measurable value, retention, and expansion. Partner with account and renewals teams to identify risks, lead recovery plans, communicate value to technical and executive stakeholders, coordinate escalations, and support executive sponsor engagements. Translate email security and human risk data into business outcomes while using customer health signals and AI-guided insights to prioritize activities.

Own B2B SaaS client renewals, upsells, and cross-sells while building strategic account plans and expansion pipelines. Develop strong client relationships, conduct quarterly reviews, monitor account health, maintain CRM accuracy, and collaborate with Customer Success, Marketing, Product, and Leadership. Represent Mongoose at industry events and support onsite client visits. Success is measured by retention, renewal quota attainment, expansion revenue, adoption, and account growth.

Leads Technical Success Architects and serves as a senior technical advisor across the customer lifecycle. Oversees pre-sales solution engineering, technical onboarding, implementation, adoption, optimization, renewals, and expansion support. Manages implementation partners, delivery quality, customer escalations, operational efficiency, and team development. Balances customer outcomes, commercial objectives, and scalable delivery while partnering with Sales, Customer Success, Product, and executive stakeholders.

Provide client-focused payroll and system support for assigned accounts: handle phone queue, troubleshoot inquiries, perform payroll data entry, educate clients on system use, document interactions in CRM, and coordinate cross-departmentally to improve processes.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.

NeuraFlash is seeking referrals for various roles in AI and Salesforce innovation. Candidates will help develop AI-powered solutions and improve customer experiences while enjoying a flexible work culture.

The Customer Engineer will manage customer onboarding, health, and expansion, ensuring clients successfully use the B2B data product and drive value from it.

Serves as a customer-facing technical advisor for strategic enterprise SaaS accounts. The role guides configuration, integrations, data flows, workflows, adoption, upgrades, and technical strategy; identifies risks and expansion opportunities; supports customer health reviews and complex issues; and partners with Customer Success, Support, Product, Engineering, Sales, and Professional Services to maximize platform value.

Serves as the primary contact for a portfolio of small-business clients, coordinating tax, bookkeeping, payroll, and advisory services. Tracks milestones, schedules expert appointments, resolves escalations, supports onboarding and platform adoption, maintains Salesforce records, identifies sales opportunities, and shares client insights internally. The role focuses on proactive communication, client satisfaction, service progression, retention, and efficient coordination across internal teams.