Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Manage renewal planning, risk tracking, quotes, contract amendments, CRM records, and renewal transactions for a portfolio of accounts. Coordinate with Sales, Finance, Legal, Professional Services, and Project Management teams to complete renewals accurately and on time. Serve as a customer contact, identify retention risks and growth opportunities, support customer engagement, and contribute to recurring revenue goals.

Own B2B SaaS client renewals, upsells, and cross-sells while building strategic account plans and expansion pipelines. Develop strong client relationships, conduct quarterly reviews, monitor account health, maintain CRM accuracy, and collaborate with Customer Success, Marketing, Product, and Leadership. Represent Mongoose at industry events and support onsite client visits. Success is measured by retention, renewal quota attainment, expansion revenue, adoption, and account growth.

Leads Technical Success Architects and serves as a senior technical advisor across the customer lifecycle. Oversees pre-sales solution engineering, technical onboarding, implementation, adoption, optimization, renewals, and expansion support. Manages implementation partners, delivery quality, customer escalations, operational efficiency, and team development. Balances customer outcomes, commercial objectives, and scalable delivery while partnering with Sales, Customer Success, Product, and executive stakeholders.

Support post-sale implementation and adoption of Lightcast data solutions by onboarding clients to APIs and Snowflake Data Shares, configuring environments, troubleshooting integrations, leading technical client sessions, and partnering with Account Managers to monitor client health and drive renewals and expansion.

Provide client-focused payroll and system support for assigned accounts: handle phone queue, troubleshoot inquiries, perform payroll data entry, educate clients on system use, document interactions in CRM, and coordinate cross-departmentally to improve processes.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.

NeuraFlash is seeking referrals for various roles in AI and Salesforce innovation. Candidates will help develop AI-powered solutions and improve customer experiences while enjoying a flexible work culture.

The Customer Engineer will manage customer onboarding, health, and expansion, ensuring clients successfully use the B2B data product and drive value from it.

Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.