Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

The Business Development Representative engages prospects to generate opportunities, meet KPIs, and support pipeline growth through effective outreach and collaboration with teams.

Provide front-line support for independent hardware and paint store clients across Rundoo's ERP platform via Intercom, email, and phone. Troubleshoot POS, inventory, and accounting issues, perform spreadsheet-based data reconciliation, collaborate with engineering on bugs, document solutions in Notion, and maintain fast response and satisfaction metrics.

Act as the primary technical support contact for customers: troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, recommend documentation updates, and continually grow product and procedural knowledge to maintain high CSAT.

As a Member Service Representative at SoFi, you'll provide excellent customer service for financial products via phone, chat, and email, while managing inquiries and resolving issues effectively.

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

As a Customer Retention Representative, you will assist customers with coverage inquiries, maintain policy information, and help retain business by addressing cancellation intentions.

As a Customer Success Representative, you will support customers by answering queries, providing training, and optimizing their experience with our products. You will document interactions in Salesforce, serve as an advocate, and promote the adoption of features and tools.

Level Access is looking for individuals interested in future opportunities within their Accessibility Services team. Candidates are encouraged to submit resumes for potential roles in creating accessible digital systems for people with disabilities.

Provide personalized support to customers via phone and text, addressing their needs and enhancing customer satisfaction while mastering product knowledge.

Customer Success Managers at PagerDuty guide clients through digital transformations, build strategic plans, and ensure alignment with customer goals while fostering collaboration across teams.