Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Manage strategic lender accounts using the Reggora platform, build trusted-advisor relationships, advise on appraisal workflows, monitor account health and adoption, conduct quarterly business reviews, and identify expansion opportunities. The role requires customer success or account management experience, data analysis skills, technical aptitude, strong communication, and the ability to manage multiple priorities independently. Residential appraisal knowledge is preferred.

Own end-to-end intake onboarding for plaintiff law firms, including voice-agent customization, call flows, firm knowledge bases, transfer rules, scoring, phone integrations, CRM/DMS handoffs, and e-signature setup. Establish onboarding standards, document repeatable processes, train internal teams, and manage intake-focused accounts. The role requires translating legal intake expertise into configurable AI workflows while collaborating with customer success, integration engineering, and law firms.

Provide frontline B2B SaaS product support through chat, email, and other channels. Troubleshoot product, configuration, and integration issues; investigate root causes; explain solutions to customers; document and escalate complex issues; collaborate with Product, Engineering, and Customer Success; maintain knowledge resources; and identify recurring issues to improve product usability and stability.

Manage a portfolio of accounting and bookkeeping partners to drive retention, platform adoption, revenue growth, and subscription expansion. Conduct business reviews, create success plans, identify churn risks, and position Xero capabilities including payroll, bill pay, analytics, and AI tools. Use Salesforce CRM for account health, forecasting, and pipeline management while collaborating with consultants, sales operations, marketing, finance, and customer experience teams.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

Manage customer software implementations and data migrations. Clean, reformat, validate, and quality-check customer data, monitor automated import jobs, investigate errors, coordinate with onboarding, sales, support, and engineering teams, and maintain repeatable process documentation. The role handles high ticket volumes and sensitive data requiring HIPAA-compliant practices.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.