Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Provide first-line technical and payroll support to SaaS customers, resolving tax, reconciliation, benefits, compliance, and system issues. Investigate and escalate complex cases, communicate progress clearly, educate customers on platform adoption, maintain support content, run managed-service payrolls, and meet individual and team KPIs. The role requires extensive multi-state US payroll expertise, accurate reconciliations, knowledge of legislation, strong communication, and the ability to work EST from an authorized state.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Provide best-in-class customer service to healthcare provider accounts via phone, email, and chat. Resolve issues, upsell platform features, maintain accurate interaction records, and drive provider engagement by demonstrating Zocdoc's value.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Support post-sale implementation and adoption of Lightcast data solutions by onboarding clients to APIs and Snowflake Data Shares, configuring environments, troubleshooting integrations, leading technical client sessions, and partnering with Account Managers to monitor client health and drive renewals and expansion.

Provide client-focused payroll and system support for assigned accounts: handle phone queue, troubleshoot inquiries, perform payroll data entry, educate clients on system use, document interactions in CRM, and coordinate cross-departmentally to improve processes.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.