Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Configure, implement, and launch US Payroll and Benefits Administration solutions for HiBob clients. Manage customer onboarding, integrations, training, issue resolution, payroll reconciliations, and go-live deadlines. Serve as a trusted advisor, identify payroll anomalies, coordinate with product and development teams, and manage multiple customers and competing priorities while delivering a high-quality customer experience.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Support post-sale implementation and adoption of Lightcast data solutions by onboarding clients to APIs and Snowflake Data Shares, configuring environments, troubleshooting integrations, leading technical client sessions, and partnering with Account Managers to monitor client health and drive renewals and expansion.

Provide client-focused payroll and system support for assigned accounts: handle phone queue, troubleshoot inquiries, perform payroll data entry, educate clients on system use, document interactions in CRM, and coordinate cross-departmentally to improve processes.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.