Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

The Care Specialist provides overnight support through live chat and phone, assisting families during challenging times. Responsibilities include emotional support, resource research, and task management.

As a Live Voice Writer, you will produce real-time closed captions for live events and ensure accessibility for attendees. Responsibilities include navigating software, preparing for events, and maintaining focus during live sessions.

As a Customer Service Representative, you will engage with customers, answer questions, process requests, and maintain knowledge about company products to ensure client satisfaction.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

As a Specialist in Customer Experience at Zocdoc, you will provide exceptional service to healthcare providers, upsell features, and maintain accurate interaction records. You will strive to improve user experiences through effective communication and problem-solving.

The Product Support Specialist will provide technical support, assist customers with problem-solving, assess and escalate issues, and provide follow-up to ensure resolution. They will collaborate with the team to deliver excellent customer service and contribute to product knowledge.

As a Customer Support Team Member, you'll manage member inquiries through chat, handle support tickets, collaborate with teams, and ensure exceptional service while mastering Bilt's offerings.

As an Onboarding Coordinator, you will support client onboarding by organizing calls, communicating timelines, gathering materials, and tracking project progress to ensure a seamless transition into the new platform.

As an Associate Mapping Specialist, you'll provide technical support and training on EP mapping and navigation systems while helping meet sales objectives in the Cardiac Ablation Solutions business.

Serve as a trusted post‑go‑live partner for banking clients: manage accounts, troubleshoot escalations, configure workflows, coordinate with product and engineering, educate users, and de-escalate high-stakes situations.