Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Provide personalized customer support primarily through calls, email, and text. Address customer issues, build relationships, and collaborate with the team to enhance resources and customer satisfaction.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

As a Specialist in Customer Experience at Zocdoc, you will provide exceptional service to healthcare providers, upsell features, and maintain accurate interaction records. You will strive to improve user experiences through effective communication and problem-solving.

The Bilingual Insurance Verification Specialist will verify life and health insurance applications by making outbound calls to customers, document required information, and support underwriting processes while maintaining communication with management and meeting performance metrics.

The Product Support Specialist will provide technical support, assist customers with problem-solving, assess and escalate issues, and provide follow-up to ensure resolution. They will collaborate with the team to deliver excellent customer service and contribute to product knowledge.

As a Customer Support Team Member, you'll manage member inquiries through chat, handle support tickets, collaborate with teams, and ensure exceptional service while mastering Bilt's offerings.

As an Onboarding Coordinator, you will support client onboarding by organizing calls, communicating timelines, gathering materials, and tracking project progress to ensure a seamless transition into the new platform.

As a Live Voice Writer, you will produce real-time closed captions for live events and ensure accessibility for attendees. Responsibilities include navigating software, preparing for events, and maintaining focus during live sessions.

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

Serve as a trusted post‑go‑live partner for banking clients: manage accounts, troubleshoot escalations, configure workflows, coordinate with product and engineering, educate users, and de-escalate high-stakes situations.