Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

As a Patient Service Representative, you'll assist patients through calls and inquiries, manage appointments, and ensure satisfaction. You'll collaborate with team members to resolve issues and maintain records accurately.

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Act as the primary technical support contact for customers: troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, recommend documentation updates, and continually grow product and procedural knowledge to maintain high CSAT.

Provide front-line support for independent hardware and paint store clients across Rundoo's ERP platform via Intercom, email, and phone. Troubleshoot POS, inventory, and accounting issues, perform spreadsheet-based data reconciliation, collaborate with engineering on bugs, document solutions in Notion, and maintain fast response and satisfaction metrics.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, and assist with account-related inquiries after a 4-week training program.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

Join Charted as an Associate Software Implementation Consultant, assisting in the implementation of AP Automation software, managing client relationships, and handling project management tasks.

Provide frontline phone and live-chat support to clients and therapists, troubleshoot platform issues, educate users, advocate for customers, identify root causes, and collaborate with Product to improve the Grow Therapy platform.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.