Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Manage strategic cloud customers by providing technical consultation, architecture guidance, troubleshooting, optimization, and customer advocacy. Drive retention, expansion, and adoption through QBRs, workshops, presentations, and cross-functional collaboration. Develop tools and scripts to improve engagement efficiency while staying current with cloud infrastructure, automation, databases, AI/ML infrastructure, and open-source technologies.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Manages customer renewals for GitLab in France. The posting provides no specific responsibilities, qualifications, experience requirements, travel expectations, or clearance requirements. The role is remote and includes standard employee benefits, professional development support, equity compensation, and flexible paid time off.

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Leads a team of technical product experts delivering Dynatrace configuration, consultation, and ticket-based support to customers and internal teams. Manages daily operations, ticket intake, triage, routing, escalations, capacity, and delivery quality. Coaches team members, develops technical specialization, improves processes, monitors performance, and reports on service trends and customer satisfaction. Collaborates with leadership and stakeholders to ensure scalable, consistent, high-quality customer experiences.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.