Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Lead and coach a remote customer service team, monitor performance metrics, manage customer accounts and eligibility, optimize processes to improve satisfaction and productivity, and implement strategies for continuous improvement.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.

NeuraFlash is seeking referrals for various roles in AI and Salesforce innovation. Candidates will help develop AI-powered solutions and improve customer experiences while enjoying a flexible work culture.

Provide client-facing payroll and account support: handle payroll data entry, troubleshoot inquiries, educate customers on system use (iSolved), take support calls, document interactions in CRM, and drive process improvements.

The Customer Engineer will manage customer onboarding, health, and expansion, ensuring clients successfully use the B2B data product and drive value from it.

Serve as the company's front-line contact handling phone, email, and live chat inquiries; troubleshoot product and account issues; document interactions in the CRM; and meet response time, CSAT, and resolution metrics to drive customer loyalty.