Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.

Provide best-in-class customer service to healthcare provider accounts via phone, email, and chat. Resolve issues, upsell platform features, maintain accurate interaction records, and drive provider engagement by demonstrating Zocdoc's value.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Provide coast-to-coast support for independent hardware and paint stores across Rundoos ERP: troubleshoot POS, inventory sync, accounting reconciliation, and reporting; perform spreadsheet-based data analysis; escalate and document bugs with Engineering; maintain SLAs and contribute to knowledge base and training resources.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Support post-sale implementation and adoption of Lightcast data solutions by onboarding clients to APIs and Snowflake Data Shares, configuring environments, troubleshooting integrations, leading technical client sessions, and partnering with Account Managers to monitor client health and drive renewals and expansion.

Provide client-focused payroll and system support for assigned accounts: handle phone queue, troubleshoot inquiries, perform payroll data entry, educate clients on system use, document interactions in CRM, and coordinate cross-departmentally to improve processes.

The posting contains company overview and equal-opportunity statements only. No specific responsibilities, duties, or daily tasks for the Associate Account Manager role are provided.