Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

The Bilingual Customer Retention Representative engages with policyholders to retain insurance coverage by addressing cancellation requests and lapsed policies, fostering relationships, and providing customer support solutions.

The Product Support Specialist will provide technical support, assist customers with problem-solving, assess and escalate issues, and provide follow-up to ensure resolution. They will collaborate with the team to deliver excellent customer service and contribute to product knowledge.

As a Specialist in Customer Experience, you will provide exceptional service to healthcare providers, upsell features, and ensure a positive experience through various communication channels. You will maintain records and strive to make Zocdoc's services easy to use for providers.

The Associate Customer Support Technician will assist customers with software and hardware inquiries while providing excellent customer service via phone, email, and chat. Responsibilities include troubleshooting, problem resolution, and escalating issues as needed.

The Customer Success Representative supports customers by providing training, answering inquiries, and ensuring service quality. They document interactions in Salesforce and aid in customer goal achievement.

As a Technical Support Engineer, you'll assist customers by answering queries, resolving issues, collaborating with engineering, and enhancing support processes while ensuring customer satisfaction.

The Customer Success Manager will manage client accounts, drive user adoption, act as an advisor, and meet retention KPIs. Responsibilities include relationship building and strategic planning to mitigate churn and promote client success.

Liberty Mutual's Spark Summit is a two-day virtual program for college freshmen and sophomores, offering skill building, technical interview preparation, mentorship, and access to internship interviews.

The Customer Support Specialist will troubleshoot customer issues, manage support requests, educate clients, and improve internal processes while collaborating with various teams.

The Customer Support Expert will provide personalized support to customers, resolve their issues, and enhance customer satisfaction through effective communication and relationship-building.