Top Remote Entry Level Customer Success & Experience Jobs in Boston, MA

Manage enterprise customer adoption, onboarding, training, retention, renewals, and expansion for regulatory compliance software used by utilities and pipelines. Build executive and user relationships, lead QBRs and success planning, monitor customer health, advocate for customer needs internally, and provide guidance on energy-sector regulatory challenges. The role is hybrid in Tempe, Arizona, with approximately 10% travel.

Manage partner brands through ServiceTitan onboarding, implementation, adoption, optimization, and long-term success. Lead project timelines and go-live execution, translate legacy workflows into scalable processes, train and coach operational teams, resolve escalations, review performance scorecards, and drive continuous improvement across multiple residential service brands.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Supports client policies and daily administration, including onboarding, service issue resolution, performance and CSAT analysis, client reporting, policy training, RFPs, QBRs, retention efforts, and customer credits. Partners with client managers, operations, workforce management, and travel counselors to monitor service quality, close issues, maintain client documentation, and support account-specific programs and technology requests.

Owns a portfolio of midsize and large school district accounts, leading implementation, onboarding, adoption, account health, business reviews, risk recovery, and renewal-focused success strategies. The role builds partner relationships, connects product usage and assessment impact data to customer goals, collaborates cross-functionally, and helps scale Pearson’s customer success processes. Travel of up to 30% is required, with remote-first flexibility.

Owns EULER’s post-sale customer success strategy, retention, expansion, adoption, and churn outcomes. Leads and develops the Customer Success team, builds scalable lifecycle playbooks, defines health scoring and success standards, manages strategic accounts, and partners with Sales, Product, and Engineering. The role also oversees customer reporting, risk identification, hiring, onboarding, and continuous improvement in a high-growth B2B SaaS environment.

Lead Ashby’s global B2B SaaS Support organization, currently comprising two Heads, five Managers, and approximately 60 technical contributors, with plans to nearly double the team. Own global support strategy, 24/7 coverage, automation, SLAs, queue management, escalations, training, and continuous improvement. Partner with Customer Success, Sales, Product, Engineering, and Operations to improve customer outcomes, resolve recurring issues, and scale support processes, quality, and efficiency.

Build and maintain enterprise client relationships as a trusted post-sale advisor. Develop client success plans, support onboarding and training, resolve challenges, monitor satisfaction, coordinate across internal teams, support business reviews, track engagement in CRM platforms, and identify opportunities for expanded services and account growth.

Manage a portfolio of university clients as their primary contact, guiding onboarding, training, implementation planning, ongoing consultation, renewal, and expansion. Build trusted relationships, explain complex data to technical and non-technical audiences, coordinate multiple priorities, and travel approximately 40% for client visits, conferences, and team meetings. The role is fully remote but limited to candidates residing in specified U.S. states.

Provides first-level technical and application support for legal-sector technology solutions, including troubleshooting, workflow configuration, system administration, and customer communication. Collaborates with developers and implementation teams to resolve complex issues, documents interactions and solutions, maintains the knowledge base, and supports process improvement and customer enablement. Requires SQL query development, strong communication, problem-solving skills, and a customer-focused approach.