Top Operations & Support Jobs in Boston, MA

The VP will lead the growth strategy and operational execution for Sittercity, oversee P&L management, product strategy, and improve service delivery for a modern child care platform.

As an Operations Associate, you will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. You'll streamline workflows, maintain equipment, and support operational projects in a fast-paced environment.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The Lead Controls Technician installs control and sensor networks in buildings, performs service calls, tests systems, and coordinates installations while maintaining inventory and tracking systems.

Lead the Managed Services team in enhancing client observability through Datadog configurations, scripting, and cloud/on-prem monitoring solutions, while providing client training and technical oversight.

The Business Process Owner - Order to Cash leads and optimizes the global O2C process, overseeing performance management, process improvement, and applied AI initiatives to enhance efficiency and revenue realization.

Support managed account operations including reconciliations, account administration, corporate actions, security master, performance reporting, onboarding, system testing, and client issue resolution across multiple clients.

This role supports employee experience and internal communications, coordinating events, managing office logistics, and enhancing organizational communication practices.

Lead the rollout and evolution of a pricing model for enterprise accounts, focusing on customer usage analysis, dispute management, and cross-functional alignment.

The Director of Service Delivery Management leads a global team focused on delivering high-quality service, managing escalations, and developing talent while collaborating with key stakeholders to ensure customer satisfaction and operational excellence.