Top Operations & Support Jobs in Boston, MA

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides executive administration and business operations support to Clinical Development leadership. Responsibilities include complex calendar and meeting management, travel and expense coordination, project tracking, dashboards and reporting, budget and vendor administration, contract support, communications, knowledge management, onboarding, and workflow optimization. The role also champions AI-enabled productivity tools and partners across Finance, Procurement, Legal, Digital, and other business functions.

Owns project delivery across DigitalOcean’s go-to-market systems, including Salesforce, sales engagement, customer success, CPQ, enrichment, and data platforms. Builds integrations, automations, AI-powered workflows, and data flows; manages tier 2 escalations; performs Salesforce administration; supports solution design, vendor coordination, testing, rollout, and enablement. The role also documents reusable patterns, mentors an engineer, and partners with technical program management on cross-system initiatives.

Provides level-one customer and store support through phone and email. Documents, troubleshoots, resolves, and escalates inquiries involving online orders, digital offers, loyalty programs, technology, merchandising, and store operations. Tracks cases through resolution, identifies urgent issues and trends, communicates updates, and ensures proper escalation procedures. The role requires empathy, strong written and computer skills, accurate documentation, and logical problem-solving.

Provides high-level administrative support to a VP or above and leadership team by managing complex calendars, travel, communications, meetings, events, expenses, onboarding, and confidential information. Serves as a liaison to stakeholders, supports talent and development logistics, contributes to administrative community initiatives, and improves processes. The role requires strong organization, discretion, business acumen, professionalism, independent judgment, and proactive problem-solving in a hybrid research environment.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Develops complex business plans, financial and statistical models, performance metrics, market research, and strategic recommendations. Leads cross-functional teams and time-sensitive priority projects, identifies trends and opportunities, advises business leaders, and translates analytical insights into executable plans and financial value. Requires extensive analytical, planning, consulting, leadership, communication, and project management expertise.