Top Operations & Support Jobs in Boston, MA

Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Serve as the first point of contact for international payers, resolving complex payment questions through phone, chat, email, and other channels. Provide personalized support, conduct proactive outreach, follow up on unresolved requests, handle escalations, and collaborate across departments. Collect and report customer feedback, identify recurring issues, assist with data trend analysis, mentor newer associates, and support training while adapting to changing processes and customer needs.

Coordinates appraisal orders throughout their lifecycle, monitoring third-party appraisal management companies, appraisers, deadlines, SLAs, inspections, documentation, and system updates. Communicates with vendors, brokers, account executives, underwriters, and internal teams to resolve issues and meet closing timelines. Reviews contracts and property plans, tracks vendor performance, uploads supporting documents, and ensures compliance with bank and department policies.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Support day-to-day office operations: troubleshoot and set up equipment, manage inventory, mail, and hardware fulfillment, monitor the Operations Jira board and inbox, procure supplies, and support company events and workplace culture initiatives.

The VP of Revenue Operations will build and scale systems for operational efficiency and revenue growth, overseeing tools, processes, and team development across the customer lifecycle.

Lead and scale the ETF Servicing team, oversee end-to-end ETF operational workflows, strengthen controls and risk management, drive process and platform improvements, support product launches and strategic transformation, and collaborate with stakeholders to deliver high-quality service to Authorized Participants.