Top Senior Level Operations & Support Jobs in Boston, MA

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Support AMER GTM by partnering with sales, marketing, finance, and customer success. Provide complex pricing models, build scalable automations across CRM and productivity tools, drive data quality and process improvements, and deliver quantitative analyses and actionable insights for leadership.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

The Data Center Operations Manager oversees daily operations, manages vendor relationships, ensures compliance, leads staff, and coordinates infrastructure support for data center environments.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.

The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.

The Sr. Manager of GTM Incentive Compensation will lead the design and management of compensation programs, ensuring alignment with company objectives and operational accuracy. Responsibilities include overseeing incentive plans, managing a team, and maintaining financial integrity in compensation operations.