Top Senior Level Operations & Support Jobs in Boston, MA

The Senior Global Supply Manager will lead strategic sourcing and supplier management for electronic components, manage supplier performance, and align product roadmaps with supplier capabilities, while adapting to market trends and ensuring supply continuity.

Manage full lifecycle, high-exposure commercial Energy claims including coverage analysis, litigation management, reserve setting, investigation, and settlement. Lead cross-functional teams, oversee outside counsel and experts, mentor junior examiners, and advise on energy-specific coverage, litigation strategy, and claims process improvements.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.

Supervise the Experience Banking Team, providing daily leadership, coaching, workload prioritization, and client issue resolution. Develop and document processes, create training materials, run audits, generate performance metrics, and coordinate cross-department meetings to improve team performance and client experience.

Manage projects focused on technology solutions for healthcare, enhancing delivery systems and ensuring regulatory compliance while leading teams and mentoring individuals.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Lead and scale the ETF Servicing team, oversee end-to-end ETF operational workflows, strengthen controls and risk management, drive process and platform improvements, support product launches and strategic transformation, and collaborate with stakeholders to deliver high-quality service to Authorized Participants.

Lead platform reliability, onboarding, user access, and sales enablement operations for enterprise clients. Coordinate integrations, automate processes, manage errors/accommodations, and collaborate across sales, product, technology, and operations to improve client experience and scalability.