Top Senior Level Operations & Support Jobs in Boston, MA

Manage complex long-term care professional liability claims from first notice through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserving, litigation and defense counsel oversight, settlement negotiation, clinical expert coordination, regulatory collaboration, and claims trend reporting. The role requires managing high-exposure matters with autonomy, maintaining adjuster licensing, and partnering with underwriting, reinsurance, subrogation, and leadership.

Provides comprehensive administrative support to business leaders, including scheduling, meeting coordination, records and document management, data verification, purchasing, vendor coordination, and confidential communications. Leads administrative activities, improves processes, manages meeting logistics, monitors resources, supports team performance, and independently handles complex assignments and projects. The role is hybrid and includes frequent air travel for off-site meetings.

Leads North American revenue operations across sales operations, enablement, commissions, reporting, GTM engineering, and deal desk. Manages a five-person matrixed team, aligns regional and global processes, translates sales needs into systems requirements, oversees automation and AI-enabled workflows, supports pricing and approvals, and partners with Finance, Legal, sales leaders, and global Revenue Operations to scale the business.

Leads global end-user technology operations for approximately 2,500 employees across 16 offices. Oversees distributed IT support teams, Tier 2 and VIP support, deskside services, hardware lifecycle management, collaboration tools, vendor relationships, budgets, and operational metrics. Defines the workplace technology roadmap, drives automation and ITSM improvements, supports office expansions and hybrid work readiness, and serves as the senior escalation leader for critical incidents.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Leads marketing and revenue operations by owning performance metrics, dashboards, data governance, CRM updates, funnel accuracy, and business insights. Partners with Marketing, Sales, Finance, Systems, and leadership to evaluate campaigns, pipeline, and GTM performance. Builds analyses and recommendations, standardizes processes, validates data, and drives operational improvements supporting pipeline and ARR growth.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.