Top Senior Level Operations & Support Jobs in Boston, MA

Leads a Commercial Casualty Excess Claims team, ensuring resources, technical expertise, service quality, claims strategy, reserving accuracy, and settlement decisions meet company standards. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to manage complex claims. Develops staff, addresses performance issues, drives continuous improvement, prepares operational and performance reports, and monitors legislative, regulatory, and litigation developments.

Provides executive administration and business operations support to Clinical Development leadership. Responsibilities include complex calendar and meeting management, travel and expense coordination, project tracking, dashboards and reporting, budget and vendor administration, contract support, communications, knowledge management, onboarding, and workflow optimization. The role also champions AI-enabled productivity tools and partners across Finance, Procurement, Legal, Digital, and other business functions.

Manages business operations for Takeda’s Pharmaceutical Sciences functions, supporting operational systems, budgeting, headcount tracking, contracting, reporting, onboarding, communications, training, and process improvement. Coordinates cross-functional initiatives, workstreams, meetings, events, and leadership materials while monitoring deadlines and information flow. Uses Power BI, SharePoint, and Microsoft Office tools to develop operational solutions and support strategic priorities.

Provides high-level administrative support to VP and SVP leaders by managing complex calendars, domestic and international travel, expenses, confidential information, leadership meetings, offsites, customer visits, and trade shows. Coordinates agendas, materials, stakeholders, and follow-up while improving workflows and communication across teams. The role requires strong judgment, discretion, organization, customer service, and proficiency with Microsoft 365 and AI-enabled productivity tools.

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Configures, tests, maintains, and troubleshoots Federal Reserve payment and settlement applications supporting financial institutions. Manages complex account and relationship changes, resolves connectivity and file-format issues, responds to cyber incidents, and coordinates with internal and external stakeholders. Provides customer consultation, staff coaching, training, project support, business continuity testing, documentation, and process improvements. May provide after-hours incident response and lead special assignments or workgroups.