Top Senior Level Operations & Support Jobs in Boston, MA

Manage complex, litigated construction-related casualty claims ($500K+): lead coverage and liability strategy, direct investigations and experts, coordinate litigation and outside counsel, set reserves and resolution plans, negotiate settlements, collaborate with underwriting and other partners, and mentor junior claims staff.

Configures, tests, maintains, and troubleshoots Federal Reserve payment and settlement applications supporting financial institutions. Manages complex account and relationship changes, resolves connectivity and file-format issues, responds to cyber incidents, and coordinates with internal and external stakeholders. Provides customer consultation, staff coaching, training, project support, business continuity testing, documentation, and process improvements. May provide after-hours incident response and lead special assignments or workgroups.

Provides executive administration and business operations support to Clinical Development leadership. Responsibilities include complex calendar and meeting management, travel and expense coordination, project tracking, dashboards and reporting, budget and vendor administration, contract support, communications, knowledge management, onboarding, and workflow optimization. The role also champions AI-enabled productivity tools and partners across Finance, Procurement, Legal, Digital, and other business functions.

Owns project delivery across DigitalOcean’s go-to-market systems, including Salesforce, sales engagement, customer success, CPQ, enrichment, and data platforms. Builds integrations, automations, AI-powered workflows, and data flows; manages tier 2 escalations; performs Salesforce administration; supports solution design, vendor coordination, testing, rollout, and enablement. The role also documents reusable patterns, mentors an engineer, and partners with technical program management on cross-system initiatives.

Provides high-level administrative support to a VP or above and leadership team by managing complex calendars, travel, communications, meetings, events, expenses, onboarding, and confidential information. Serves as a liaison to stakeholders, supports talent and development logistics, contributes to administrative community initiatives, and improves processes. The role requires strong organization, discretion, business acumen, professionalism, independent judgment, and proactive problem-solving in a hybrid research environment.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Lead marketing and revenue operations for a B2B SaaS organization by owning marketing KPIs, dashboards, CRM data governance, funnel reporting, and performance insights. Partner with Marketing, Sales, Finance, Systems, and leadership to improve data accuracy, standardize processes, evaluate campaigns, explain pipeline performance, and recommend actionable changes that support pipeline and ARR growth.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.