Top Senior Level Operations & Support Jobs in Boston, MA

Investigates and processes straightforward commercial insurance claims, determines coverage, sets reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units.

Leads global strategy, roadmap, team, budgets, vendors, and lifecycle planning for audiovisual, production, conference room, collaboration, broadcast, and digital signage technology. Establishes operating standards, metrics, playbooks, and service expectations; supports executive meetings, town halls, broadcasts, internal events, and hybrid experiences. Partners cross-functionally on workplace projects, serves as the senior escalation point for critical issues, and drives continuous improvement through operational data and feedback.

Leads direct-to-consumer commercial planning, revenue forecasting, performance management, executive reporting, and operating cadence. Partners with Growth Marketing, Finance, Supply Chain, and Analytics to evaluate performance, prioritize investments, develop pricing and promotional strategies, and translate analysis into actionable recommendations. Drives cross-functional initiatives from strategy through execution, improves forecasting methodologies and planning processes, and influences senior stakeholders without direct authority.

Lead marketing and revenue operations by owning performance metrics, dashboards, CRM data quality, reporting, process governance, and actionable GTM insights. Partner with Marketing, Sales, Finance, and Systems Transformation to improve campaign effectiveness, pipeline generation, and ARR growth. Build analyses, validate data, standardize processes, advise senior leaders, and recommend improvements based on quantitative and qualitative findings.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.

Supervise the Experience Banking Team, providing daily leadership, coaching, workload prioritization, and client issue resolution. Develop and document processes, create training materials, run audits, generate performance metrics, and coordinate cross-department meetings to improve team performance and client experience.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.