Top Senior Level Operations & Support Jobs in Boston, MA

Lead client interactions in Medical Affairs, managing projects, coaching team members, and fostering client relationships. Drive business development and provide thought leadership.

Manage end-to-end P2P lifecycle in Zip, ensure requisitions are audit-ready and policy-compliant, centralize contract lifecycle, perform vendor benchmarking and pricing analysis, develop negotiation strategies, advise stakeholders (Finance, IT, Legal, InfoSec), drive process improvements and procurement reporting, and champion compliance (e.g., GDPR, SOX).

Lead and scale Deal Desk as a strategic partner to Sales, Finance, and Legal. Shape deal strategy, formalize workflows and SLAs, ensure clean closed-won data, own deal tooling (CRM/CPQ/CLM), monitor KPIs, and reduce exceptions to enable downstream automation and predictable revenue operations.

Lead design, configuration, and management of IVR/contact center solutions, deliver projects end-to-end, provide 3rd-level support, create documentation and test plans, mentor staff, and ensure 24/7 operational stability.

The Vice President of Trial Engine will oversee clinical trials, focusing on execution, optimization, and leading cross-functional teams to enhance drug development efficiency using AI and automation.

The Principal Deal Desk Analyst supports commercial deals by working with Sales, Renewals, Finance, and Legal to improve deal velocity and compliance, analyze pricing, and streamline processes.

Lead and scale end-to-end global DTC operations (order-to-porch), improving fulfillment, last-mile logistics, returns, inventory strategy, and parcel freight. Drive KPIs, continuous improvement, automation and AI adoption, partner cross-functionally with Commercial, Technology, Supply Chain and Finance, and enable promotional and peak-event readiness.

Oversee the Corporate Consumer Compliance program, ensuring compliance with AI and consumer protection regulations while managing complaints and training.

Lead strategic direction, integration, and optimization of collaboration platforms at MassMutual, focusing on AI enablement, operational efficiency, and team management. Drive platform adoption and modernization through AI capabilities and stakeholder collaboration.

Lead post-sales business strategy to improve operational efficiency and scalability. Identify automation and workflow optimizations, build business cases, drive cross-functional initiatives from design to implementation, measure adoption and impact, and manage change, enablement, and stakeholder alignment.