Top HR Tech Customer Success & Experience Jobs in Boston, MA

As a Product Support Specialist, you will provide expert support to customers, troubleshoot issues, guide users, and collaborate with teams for improvements.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

As an Enterprise Support Manager Intern, you'll lead a team to enhance customer support, drive operational best practices, and foster a culture focused on customer satisfaction and team development.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Lead and scale post-sale customer success for a B2B SaaS business. Define strategy, drive retention and NRR, build scalable onboarding/adoption/renewal models, improve operations with analytics and automation, partner cross-functionally, and hire and develop a high-performing team to increase adoption, reduce churn, and grow recurring revenue.

The Client Manager manages workflows for commercial insurance accounts, serving as the main contact for clients, collaborating with internal teams, and ensuring timely completion of tasks.

As a paid summer intern, you will gain real-world experience in business management, learn skills for fleet management, customer service, and develop marketing strategies in a team environment.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Lead cross-functional CX teams to deliver and optimize benefits communication and engagement across a client book. Develop integrated communication strategies, monitor KPIs, manage escalations, identify upsell and renewal opportunities, enable best-practice adoption of tools (Sofia, MyChoice App), partner with sales/onboarding, and mentor staff to improve client retention and service delivery.