Top HR Tech Customer Success & Experience Jobs in Boston, MA

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Lead and scale Tern’s support and education function for 20,000+ travel advisors. Build AI-driven support workflows, content production, and curriculum; manage a distributed team (~8), partner with R&D and implementation, and own activation, FRT, CSAT, AI resolution, and adoption metrics.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.

Owner of client-diver onboarding and ongoing relationship health to prevent churn. Facilitate alignment calls, troubleshoot misalignment, maintain HubSpot/Slack operations, collect partnership health data, and act as client advocate across internal teams to ensure productive long-term partnerships.

The Instructional Designer II will develop sales training content, manage training operations, and measure program effectiveness using various performance metrics. Responsibilities include facilitating interactive learning and adapting content for diverse audiences.

As a Customer Support Specialist, you'll manage complex customer issues, collaborate with teams to resolve defects, and contribute to support resources while maintaining security compliance.

The Technical Account Consultant supports customers by maximizing value from the Orgvue platform, providing configuration support, solving user queries, and collaborating with account teams to improve usage.

Manage and expand customer relationships, drive upsell opportunities, partner with Customer Success Managers, and maintain accurate Salesforce records.

As a Technical Account Manager, you'll build strong customer relationships, translating business goals into technical strategies and ensuring success with Docebo's AI-powered learning platform.