Top HR Tech Customer Success & Experience Jobs in Boston, MA

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

The Director of Customer Success leads a team to enhance customer value and loyalty by implementing effective customer engagement and onboarding strategies, analyzing feedback, and collaborating across departments to reduce churn and increase customer advocacy.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.

The Client Technology Manager II is responsible for managing client benefit plans, translating business requirements into technical solutions, and overseeing implementation and testing of projects. The role involves collaboration with internal and external teams, as well as coaching colleagues in technical analysis.

As a Support Specialist at Handshake, you'll provide technical support to users, resolve inquiries, and enhance user experience while collaborating with the Support Team.

The Client Success Manager manages client accounts, ensures satisfaction, fosters relationships, identifies upsell opportunities, and advocates for clients within the company.

The Personal Assistant supports a principal by managing complex travel logistics, daily requests, and maintaining communication while adapting to a fast-paced, dynamic environment.

As Director of Customer Education, you will lead a team to develop and execute a comprehensive educational content strategy, partnering cross-functionally to enhance customer activation and retention. Responsibilities include creating educational content, managing a team, and establishing KPIs to measure effectiveness.

The Technical Customer Success Manager will manage demos, onboarding, and early customer success, enhancing customer experiences post-sale and facilitating deal closures.

Simulation Specialists deliver immersive training scenarios using avatars to help individuals practice interpersonal skills, facilitating feedback and guidance while ensuring a safe learning environment.