Top Hybrid Operations & Support Jobs in Boston, MA

Provides L2 production support for business-critical applications by triaging incidents, monitoring alerts, resolving outages, performing root-cause analysis, and supporting releases and changes. The role also develops automation, improves observability and reliability, creates runbooks and documentation, and partners with engineering and business teams to maintain availability and meet SLAs.

Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.

Leads direct-to-consumer commercial planning, revenue forecasting, performance management, executive reporting, and operating cadence. Partners with Growth Marketing, Finance, Supply Chain, and Analytics to evaluate performance, prioritize investments, develop pricing and promotional strategies, and translate analysis into actionable recommendations. Drives cross-functional initiatives from strategy through execution, improves forecasting methodologies and planning processes, and influences senior stakeholders without direct authority.

Provide product and technical support for Blink, troubleshooting tickets from triage through resolution within SLAs. Act as a product expert, manage escalations, collaborate with Product and Engineering, improve documentation, and identify automation opportunities. Support both customers and internal colleagues, deliver enablement sessions, communicate clearly with nontechnical audiences, and develop scalable self-service solutions such as training videos, in-app help, and AI-powered workflows.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

Leads the strategic direction of Institutional Insurance Operations, Quantitative Consulting, and Business Systems Consulting. Oversees client and advisor experience, conservation and in-force strategies, business planning, performance metrics, automation, service enhancements, and cross-functional initiatives. Partners with Sales, Product, Legal, Compliance, Finance, Technology, Underwriting, and other leaders to improve scalability, retention, profitability, operational excellence, and client value across BOLI, COLI, and ICOLI businesses.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.