Top Hybrid Operations & Support Jobs in Boston, MA

Lead operational integrity and vendor relationships for LMI's loan book of record. Oversee daily loan administration, reconciliations, vendor and agent bank coordination, KPI governance, risk controls, and process automation. Partner with Technology, Data, Finance, and stakeholders to scale operations and drive continuous improvement across multi-system loan platforms.

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, investigations, liability assessment, reserving, litigation strategy, settlement negotiation, payment authorization, and defense counsel management. The role also involves coordinating with legal, underwriting, reinsurance, policyholders, brokers, and consultants; monitoring environmental coverage developments; mentoring colleagues; and serving as a claims subject matter expert.

Provides executive and administrative support to Takeda’s Global Communications & Governance Leadership Team. Responsibilities include complex calendar and travel coordination, expense reporting, procurement, vendor payments, meetings and events, onboarding, document preparation, office support, and confidential communications. The role also champions AI-enabled productivity by coaching executive assistants, developing best practices and prompt libraries, piloting tools, and promoting responsible adoption of solutions such as Microsoft Copilot.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Supports Revenue Operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. The role partners with Sales, Marketing, Partnerships, Enablement, Finance, and other teams to optimize go-to-market execution. This is a six-month Northeastern University co-op or internship based in Boston.