Top Hybrid Operations & Support Jobs in Boston, MA

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Leads the Americas Payment Experience team while directly resolving complex payer issues via phone, chat, and email. Serves as an escalation point and payment-product expert, provides coaching and feedback, manages schedules, training, quality reviews, daily operations, and projects. Uses data and payer insights to improve processes, efficiency, launches, and training materials while collaborating with regional and global stakeholders.

Provides multilingual customer support for complex payment inquiries through phone, chat, email, and other channels. Guides customers through payment processes, troubleshoots issues, conducts follow-up and proactive outreach, handles escalations, gathers payer feedback, and collaborates across departments. The role also supports team training, mentors junior associates, identifies customer trends, and adapts to evolving products and procedures.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damages, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.

Leads a team of Client Service Representatives handling business license filings. Supervises daily operations, sets goals and performance metrics, delegates work, conducts reviews, manages escalations, develops employees, provides coaching, resolves conflicts, and drives productivity, service quality, and client satisfaction.

Provides high-level administrative support to a VP or above and leadership team by managing complex calendars, travel, communications, meetings, events, expenses, onboarding, and confidential information. Serves as a liaison to stakeholders, supports talent and development logistics, contributes to administrative community initiatives, and improves processes. The role requires strong organization, discretion, business acumen, professionalism, independent judgment, and proactive problem-solving in a hybrid research environment.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.