Top Hybrid Operations & Support Jobs in Boston, MA

Leads direct-to-consumer commercial planning, revenue forecasting, performance management, executive reporting, and operating cadence. Partners with Growth Marketing, Finance, Supply Chain, and Analytics to evaluate performance, prioritize investments, develop pricing and promotional strategies, and translate analysis into actionable recommendations. Drives cross-functional initiatives from strategy through execution, improves forecasting methodologies and planning processes, and influences senior stakeholders without direct authority.

Leads Membership Services enablement strategy across knowledge management, training, quality, and support technology. Oversees multidisciplinary leaders, scales AI-enhanced onboarding and learning programs, transforms quality management through automation and coaching, and owns support tools and systems. Serves as the accountable leader for WHOOP’s AI support agent, ensuring accuracy, content alignment, performance, and continuous optimization. Partners with Product, Engineering, AI, and Operations while developing senior talent and a high-performance culture.

Leads creative operations by managing intake, prioritization, workflows, resource planning, governance, reporting, and operational technology. Partners with Creative, Brand, Marketing, and Production teams to improve execution, scalability, and efficiency. Oversees digital asset management, workflow automation, AI-enabled tools, dashboards, and continuous improvement initiatives while developing the Creative Operations team.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provides executive administrative support for the Commercial and Investment Banking team, including complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, invoice and expense processing, onboarding and offboarding support, executive communications, document maintenance, and presentation editing. Requires discretion, strong organization, communication skills, and the ability to manage competing priorities while working fully onsite.

Investigates and processes commercial insurance claims within assigned authority limits. Determines coverage, assesses damages and losses, establishes reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and coordinates with insureds, claimants, agents, appraisers, subrogation, and investigative teams. Identifies potential fraud and subrogation opportunities while ensuring compliance with policy, legal, and company guidelines.

Provide product and technical support for Blink, troubleshooting tickets from triage through resolution within SLAs. Act as a product expert, manage escalations, collaborate with Product and Engineering, improve documentation, and identify automation opportunities. Support both customers and internal colleagues, deliver enablement sessions, communicate clearly with nontechnical audiences, and develop scalable self-service solutions such as training videos, in-app help, and AI-powered workflows.

Lead marketing and revenue operations by owning performance metrics, dashboards, CRM data quality, reporting, process governance, and actionable GTM insights. Partner with Marketing, Sales, Finance, and Systems Transformation to improve campaign effectiveness, pipeline generation, and ARR growth. Build analyses, validate data, standardize processes, advise senior leaders, and recommend improvements based on quantitative and qualitative findings.

Provides phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating part RMAs, and scheduling service calls. The role also identifies customer opportunities, routes sales leads, manages tickets, analyzes trends, and recommends process improvements to internal teams and engineering stakeholders.

Manage day-to-day office operations for a 65-person robotics company. Responsibilities include stocking supplies, placing orders, coordinating vendors and cleaning services, liaising with landlords and property management, and organizing company events, meetings, catering, travel, and lodging. The role requires strong organization, vendor accountability, event-planning skills, clear communication, and regular onsite availability.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.