Top Hybrid Operations & Support Jobs in Boston, MA

Manages global customer service and quote-to-cash operations, including bookings integrity, billing, onboarding, offboarding, license provisioning, renewals, channel order processing, partner fulfillment, escalations, and SLA performance. Leads a two-person operations team and drives cross-functional automation, data integrity, audit readiness, and process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps.

Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, and guide policyholders through repairs and additional living arrangements. Independently manage claims from initial notice through closure, coordinate vendor services, maintain field and desk workloads, and potentially respond to catastrophe assignments. The role requires local travel, construction knowledge, customer service, negotiation, communication, organization, computer skills, and appropriate licensing.

Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, negotiate resolutions, and guide policyholders through repairs and additional living arrangements. Manage claims independently from initial notice through closure, coordinate vendors, maintain workload organization, and occasionally support catastrophe assignments. The role involves daily local field travel, property inspections, customer interaction, and completion of a five-month training program.

Manage routine to moderately complex commercial insurance claims from investigation through resolution. Evaluate coverage, liability, compensability, damages, and reserves; investigate bodily injury and property damage claims; handle litigated matters; negotiate settlements within authority limits; communicate with claimants, policyholders, attorneys, appraisers, and other parties; and refer claims for subrogation or special investigation when appropriate.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.

Supports a complex commercial banking customer portfolio by resolving escalated issues, reviewing profitability and risk, verifying compliance, identifying process improvements, and coordinating implementations. Partners with managers and internal stakeholders, leads as a subject matter expert, manages customer relationships, and applies banking policies, AML/BSA requirements, risk controls, and servicing procedures.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.