Top Hybrid Operations & Support Jobs in Boston, MA

Leads global end-user technology operations for approximately 2,500 employees across 16 offices. Oversees distributed IT support teams, Tier 2 and VIP support, deskside services, hardware lifecycle management, collaboration tools, vendor relationships, budgets, and operational metrics. Defines the workplace technology roadmap, drives automation and ITSM improvements, supports office expansions and hybrid work readiness, and serves as the senior escalation leader for critical incidents.

Supports pricing and promotion planning and execution across retail brands by managing systems, processes, requirements, issue resolution, testing, implementation, training, and adoption. Serves as a subject matter expert for DemandTec, Revionics, legacy platforms, data integrations, and commercial modernization initiatives. Partners with business, IT, data, vendors, and change-management teams to standardize workflows, define future-state capabilities, improve automation, and support enterprise pricing and promotion solutions.

Handle auto claims from initial report through resolution, guiding insureds and claimants after accidents. Provide empathetic customer service, assess information, solve problems, coordinate claim stakeholders, and process claims using multiple systems. The role includes paid training and licensing, requires strong communication, organization, typing, multitasking, and decision-making skills, and follows a hybrid schedule with required office and training attendance.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.