Top Hybrid Operations & Support Jobs in Boston, MA

Lead Technical Partner Operations and oversee Tier 1/Tier 2 Technical Services. Manage partner relationships, drive QBRs, build partner training roadmaps, track KPIs, escalate complex issues to Engineering and Quality, and implement automation and process improvements to optimize uptime and service delivery.

Lead and coordinate responses to major IT incidents, ensuring rapid resolution, clear executive communication, cross-team coordination, ITIL-aligned processes, root cause analysis, and continuous improvement of supplier and operations performance.

The Senior Materials Program Manager will oversee material readiness across product lifecycles, coordinate with hardware and supply teams to ensure timely material supply, and mitigate supply risks.

The Sr. Program Specialist will ensure Membership Services comply with legal and regulatory needs, design scalable workflows, and manage operational risks, while collaborating with various teams to enhance compliance strategies.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

The Sr. Manager of GTM Incentive Compensation will lead the design and management of compensation programs, ensuring alignment with company objectives and operational accuracy. Responsibilities include overseeing incentive plans, managing a team, and maintaining financial integrity in compensation operations.

Supervise lottery courier fulfillment center operations, lead and schedule staff, troubleshoot outages and staffing issues, manage inventory and high-value ticket redemptions, and drive process and safety improvements to meet production targets.

The Business Process Owner for Procure to Pay will oversee global P2P processes, drive reengineering initiatives using AI, establish KPIs, and ensure alignment with ERP systems.