Top Hybrid Operations & Support Jobs in Boston, MA

Supports ETF fund servicing and Authorized Participant operations by managing trading activity, resolving orders and reconciliation breaks, tracking settlements, processing collateral and wire requests, producing reports, and maintaining client communications. The role ensures regulatory and control compliance, reports KPIs, and partners with technology teams to automate and improve operational processes.

Own global customer operations across bookings, quote-to-cash, billing, provisioning, onboarding, offboarding, renewals, and partner order processing. Manage operational KPIs, resolve escalations, ensure revenue accuracy and audit readiness, and drive automation across Salesforce, CPQ, ERP, and billing systems. Lead a two-person global team and collaborate with Sales, Finance, Legal, Customer Success, IT, and RevOps on process improvements and training.

Maintains new and existing item data across grocery brands, including descriptions, UPCs, sizes, shipping, replenishment, authorization, distribution, and scale information. Performs quality checks, resolves item setup issues through ticketing systems, supports category teams and cross-functional stakeholders, follows service-level agreements, and assists with project work. The role requires accurate data entry, Excel proficiency, strong communication, and a hybrid schedule in Quincy, Massachusetts, or Carlisle, Pennsylvania.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Reviews coverage, liability, damages, reserves, subrogation, and suspicious claims; coordinates with counsel and consultants; manages litigation, mediations, settlements, and trials; communicates with policyholders; and recommends case strategies and values. Also maintains action plans and supports training for less experienced staff.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.