Top Hybrid Operations & Support Jobs in Boston, MA

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Responsibilities include analyzing coverage, determining liability and damages, maintaining reserves, managing litigation, coordinating with counsel and consultants, negotiating settlements, identifying suspicious or subrogation-related claims, and advising management on case strategy and resolution.

Under supervision, the Associate Claims Adjuster investigates commercial property, casualty, disability, and automobile claims; evaluates liability, coverage, compensability, and losses; estimates costs; negotiates settlements; communicates with policyholders and other stakeholders; maintains claim files; and prepares reports. The role includes comprehensive training, mentoring, and on-the-job development in a hybrid work environment.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Provides proactive administrative and operational support to VP and SVP executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, planning events and onsites, processing expenses and purchase requisitions, liaising with Finance and Procurement, preparing agendas and pre-reads, tracking action items, and serving as a key stakeholder contact.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.