Top Hybrid Operations & Support Jobs in Boston, MA

Execute routine fund servicing and derivatives operations transactions, collaborate with teams to streamline processes, detect cybersecurity threats, apply active listening for client needs, and drive continuous improvement using innovation and design thinking to enhance operational efficiency and resilience.

Investigates and processes commercial auto physical damage claims within assigned authority limits. Responsibilities include determining coverage, assessing vehicle damage, preparing estimates, setting reserves, negotiating settlements, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation opportunities. The role requires strong customer service, organization, communication, technology, and claims-handling skills, along with compliance with policy, legal, and state licensing requirements.

Manage complex, litigated construction-related CGL and liability claims exceeding $500,000 from assignment through resolution. Responsibilities include coverage analysis, liability assessment, reserving, investigation planning, litigation strategy, counsel and expert management, negotiation, settlement, and file documentation. The role collaborates with legal, underwriting, reinsurance, product, and subrogation teams; manages outside counsel and budgets; identifies technical trends; and mentors less-experienced claims professionals.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damages evaluation, reserve management, settlement negotiations, litigation coordination, and trial representation. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and maintains required licenses.

Manage day-to-day office operations for a 65-person robotics company. Responsibilities include stocking supplies, placing orders, coordinating vendors and cleaning services, liaising with landlords and property management, and organizing company events, meetings, catering, travel, and lodging. The role requires strong organization, vendor accountability, event-planning skills, clear communication, and regular onsite availability.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Supply Chain Data Analyst will enhance operational efficiency by managing procurement, auditing supply chain workflows, and exploring automation and AI opportunities.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.