Top Hybrid Operations & Support Jobs in Boston, MA

Provides first-line technology support for bank employees, including ticket ownership, application support, endpoint deployment and imaging, workstation setup, troubleshooting, documentation, asset inventory, and system improvement recommendations. The role requires frequent travel between branch and corporate offices, occasional weekend or off-hours work, and compliance with documented IT and security procedures.

Supports the General Counsel, Legal Leadership Team, CFO, and CEO’s Executive Assistant while managing Board of Directors logistics. Responsibilities include complex calendar and travel coordination, executive meetings, offsites, events, venues, hotels, vendors, contracts, budgets, virtual meeting arrangements, and confidential information. The role requires proactive problem-solving, strong relationships, process improvement, and regular in-office presence in Boston, with occasional evening or weekend support.

Support revenue operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. Collaborate with Sales, Business Development, Marketing, Partnerships, Enablement, and Finance teams to optimize go-to-market execution and platform capabilities.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides multilingual customer support for complex payment inquiries through phone, chat, email, WeChat, and WhatsApp. Guides customers through payment processes, troubleshoots issues, conducts proactive outreach, follows up on unresolved requests, and handles escalations. The role collects customer feedback, identifies payment trends, collaborates across departments, mentors newer associates, and supports training while adapting to evolving products, policies, and customer needs.

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damages, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.

Leads a team of Client Service Representatives handling business license filings. Supervises daily operations, sets goals and performance metrics, delegates work, conducts reviews, manages escalations, develops employees, provides coaching, resolves conflicts, and drives productivity, service quality, and client satisfaction.

Provides high-level administrative support to a VP or above and leadership team by managing complex calendars, travel, communications, meetings, events, expenses, onboarding, and confidential information. Serves as a liaison to stakeholders, supports talent and development logistics, contributes to administrative community initiatives, and improves processes. The role requires strong organization, discretion, business acumen, professionalism, independent judgment, and proactive problem-solving in a hybrid research environment.