Top Hybrid Operations & Support Jobs in Boston, MA

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Leads Global Legal & Compliance’s performance and execution function, overseeing shared legal services, paralegal operations, outsourcing, performance intelligence, and AI-enabled work evolution. Owns operating model transformation, productivity, cost, quality, cycle-time outcomes, governance, workforce development, and technology-enabled delivery. Partners with legal, compliance, data, and strategy leaders to centralize services, establish performance measurement, and continuously improve scalable delivery across a complex, regulated organization.

Manages specialty insurance claims through investigation, coverage evaluation, reserving, litigation, negotiation, settlement, and closure. The role prepares claim reports, identifies trends, communicates with management and underwriting, oversees counsel and litigation budgets, participates in mediations and audits, and maintains required adjuster licenses. HMO and Provider Excess claims experience is preferred.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.

Supports a complex commercial banking customer portfolio by resolving escalated issues, reviewing profitability and risk, verifying compliance, identifying process improvements, and coordinating implementations. Partners with managers and internal stakeholders, leads as a subject matter expert, manages customer relationships, and applies banking policies, AML/BSA requirements, risk controls, and servicing procedures.

Lead marketing and revenue operations for a B2B SaaS organization by owning marketing KPIs, dashboards, CRM data governance, funnel reporting, and performance insights. Partner with Marketing, Sales, Finance, Systems, and leadership to improve data accuracy, standardize processes, evaluate campaigns, explain pipeline performance, and recommend actionable changes that support pipeline and ARR growth.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, meeting preparation, executive communications, expenses, confidential corporate-development workflows, stakeholder coordination, and follow-through. The role requires independent prioritization, discretion, strong communication, accurate execution, and effective use of AI and workflow automation. Work is hybrid in Boston Seaport, with coordination across multiple time zones.