Top Hybrid Operations & Support Jobs in Boston, MA

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.

Investigate and manage workers' compensation claims end-to-end, determine compensability, meet statutory deadlines, negotiate settlements, identify fraud/subrogation, collaborate with internal and external partners, and minimize total cost of risk while maintaining service and performance targets.

The Supply Chain Data Analyst will enhance operational efficiency by managing procurement, auditing supply chain workflows, and exploring automation and AI opportunities.

Investigate and process commercial auto physical damage claims within authority limits: assess damage, determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, communicate with insureds/agents/claimants, and refer for appraisal, subrogation, or SIU as needed while maintaining accurate claim documentation.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Lead design and build of a scalable operating architecture for Bose Audio Technology: define end-to-end customer lifecycle, establish systems/processes/governance, align Sales/Engineering/Delivery, develop business operations infrastructure (billing, usage tracking, licensing), embed customer-centric metrics, and build a high-performing team to scale platform-driven B2B operations.

Provide high-level support to multiple senior Product, Design, and Data leaders: manage complex calendars, coordinate cross-functional meetings, plan domestic and international travel, run logistics for offsites and reviews, manage executive communications and confidential information, improve processes, track action items, and support special projects to enable leadership effectiveness.

Execute routine fund servicing and derivatives operations transactions, collaborate with teams to streamline processes, detect cybersecurity threats, apply active listening for client needs, and drive continuous improvement using innovation and design thinking to enhance operational efficiency and resilience.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.