Top Hybrid Operations & Support Jobs in Boston, MA

Leads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.

Leads North America revenue operations by managing forecasting, pipeline analysis, territory and quota planning, sales capacity, CRM updates, reporting, and process improvements. Partners with Sales, Marketing, and leadership to improve sales productivity, optimize go-to-market execution, develop actionable models and dashboards, and support strategic planning and QBR presentations.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Owns Bose’s global Design to Launch process architecture, governance, stage-gate framework, performance model, financial integration, and transformation roadmap. The role establishes enterprise standards, KPIs, launch-readiness criteria, data requirements, and decision rights across product development, engineering, manufacturing, finance, supply, service, and commercialization. It drives continuous improvement, digital systems enablement, partner alignment, and adoption of process changes across a global matrixed organization.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and fraud investigation units. Candidates need strong customer service, organizational, communication, and technology skills, with licensing potentially required across multiple states.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Leads global strategy, roadmap, team, budgets, vendors, and lifecycle planning for audiovisual, production, conference room, collaboration, broadcast, and digital signage technology. Establishes operating standards, metrics, playbooks, and service expectations; supports executive meetings, town halls, broadcasts, internal events, and hybrid experiences. Partners cross-functionally on workplace projects, serves as the senior escalation point for critical issues, and drives continuous improvement through operational data and feedback.

Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.

Supports production operations by monitoring automated batch jobs, assisting with troubleshooting and issue resolution, documenting procedures, escalating incidents, collaborating with technical teams, and contributing to process improvements. The role provides hands-on enterprise software support experience in financial services and includes shift work within a 24/7 support team.