Top Hybrid Operations & Support Jobs in Boston, MA

Provide product and technical support for Blink, troubleshooting tickets from triage through resolution within SLAs. Act as a product expert, manage escalations, collaborate with Product and Engineering, improve documentation, and identify automation opportunities. Support both customers and internal colleagues, deliver enablement sessions, communicate clearly with nontechnical audiences, and develop scalable self-service solutions such as training videos, in-app help, and AI-powered workflows.

Lead marketing and revenue operations by owning performance metrics, dashboards, CRM data quality, reporting, process governance, and actionable GTM insights. Partner with Marketing, Sales, Finance, and Systems Transformation to improve campaign effectiveness, pipeline generation, and ARR growth. Build analyses, validate data, standardize processes, advise senior leaders, and recommend improvements based on quantitative and qualitative findings.

Own strategic technology partnerships from planning through execution, including joint integrations, co-developed solutions, executive alignment, partnership scorecards, and ecosystem growth. Coordinate Product, Engineering, Marketing, Legal, Finance, Partner Operations, Sales, Channel, and MSP teams. Develop partner-specific enablement, go-to-market materials, business reviews, and escalation plans while ensuring integrations have defined architectures, roadmaps, support paths, and measurable outcomes.

Provides phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating part RMAs, and scheduling service calls. The role also identifies customer opportunities, routes sales leads, manages tickets, analyzes trends, and recommends process improvements to internal teams and engineering stakeholders.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages, setting reserves, negotiating settlements, preparing or reviewing estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. The role requires strong organizational, communication, customer service, and technology skills, with compliance with policy, legal requirements, and applicable state licensing rules.

Entry-level claims specialist who investigates commercial property and casualty claims, evaluates liability, coverage, compensability, and losses, estimates costs, negotiates settlements, communicates with involved parties, manages claim inventories, updates files, and prepares reports. The role includes comprehensive training, mentoring, and on-the-job development, with required licensing and opportunities to apply insurance, legal liability, and medical terminology knowledge.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role communicates extensively with insureds, claimants, agents, and internal teams; prepares or reviews auto damage estimates; and coordinates with appraisal, subrogation, and special investigations teams while identifying potential fraud.

Execute routine fund servicing and derivatives operations transactions, collaborate with teams to streamline processes, detect cybersecurity threats, apply active listening for client needs, and drive continuous improvement using innovation and design thinking to enhance operational efficiency and resilience.

Manage day-to-day office operations for a 65-person robotics company. Responsibilities include stocking supplies, placing orders, coordinating vendors and cleaning services, liaising with landlords and property management, and organizing company events, meetings, catering, travel, and lodging. The role requires strong organization, vendor accountability, event-planning skills, clear communication, and regular onsite availability.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.