Top Hybrid Operations & Support Jobs in Boston, MA

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Manage moderately complex to complex commercial property/casualty claims: investigate, evaluate coverage and liability, set reserves, negotiate settlements, coordinate litigation, mentor team members, and assist with claim assignment and quality review.

As an Operations Associate, you will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. You'll streamline workflows, maintain equipment, and support operational projects in a fast-paced environment.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Executive Assistant supports a VP of Engineering by managing calendars, optimizing operations, coordinating meetings, and handling communications, travel, and logistics for effective organizational support.

Lead and deliver complex cross-functional operational workstreams from planning through execution. Coordinate with Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems. Create project plans, reporting, and operating cadences; analyze operational data to identify process improvements; manage risks and drive issues to resolution to improve efficiency and execution quality.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Lead Technical Partner Operations and oversee Tier 1/Tier 2 Technical Services. Manage partner relationships, drive QBRs, build partner training roadmaps, track KPIs, escalate complex issues to Engineering and Quality, and implement automation and process improvements to optimize uptime and service delivery.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.