Top Hybrid Operations & Support Jobs in Boston, MA

Supports ETF fund servicing and Authorized Participant operations by managing trading activity, resolving orders and reconciliation breaks, tracking settlements, processing collateral and wire requests, producing reports, and maintaining client communications. The role ensures regulatory and control compliance, reports KPIs, and partners with technology teams to automate and improve operational processes.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Handle auto insurance claims from initial report through resolution, guiding insureds and claimants after accidents. Communicate empathetically, investigate and process claims, solve problems, manage multiple systems, and provide accurate customer service in a high-volume hybrid environment. Paid training and licensing are provided, and no prior claims experience is required.

Handles complex commercial excess and umbrella claims across the full claims lifecycle, including coverage analysis, investigations, liability determinations, reserving, litigation management, negotiations, settlements, and claim closure. Manages outside counsel, financial processing, risk transfer, regulatory developments, and business-partner relationships. Provides mentorship, serves as a subject-matter expert, and supports claims projects and process improvements.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Determine coverage, assess liability, set reserves, negotiate settlements, authorize payments, and manage litigation strategy. Oversee defense counsel and consultants, collaborate with legal, underwriting, reinsurance, brokers, and policyholders, monitor relevant legal developments, protect confidential claim data, mentor colleagues, and advise on claims policies and procedures.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Supports Revenue Operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. The role partners with Sales, Marketing, Partnerships, Enablement, Finance, and other teams to optimize go-to-market execution. This is a six-month Northeastern University co-op or internship based in Boston.

Owns complex technical escalations from Product Support through resolution. Investigates bugs, integration failures, authentication issues, and data problems using logs, monitoring, SQL, APIs, and backend tools. Reproduces issues, performs root-cause analysis, manages incident communications, partners with Engineering, verifies fixes, and creates tooling, dashboards, documentation, runbooks, and monitoring improvements to reduce recurring escalations.

Provides high-level administrative support to VP and SVP leaders by managing complex calendars, domestic and international travel, expenses, confidential information, leadership meetings, offsites, customer visits, and trade shows. Coordinates agendas, materials, stakeholders, and follow-up while improving workflows and communication across teams. The role requires strong judgment, discretion, organization, customer service, and proficiency with Microsoft 365 and AI-enabled productivity tools.

Supports the IT and Technology organization by managing complex calendars, coordinating domestic and international travel, preparing expense reports, tracking deliverables, creating presentations, handling correspondence, and supporting office procedures. Partners with executives, leadership teams, and administrative staff across regions while managing confidential information with discretion. The role also involves cross-functional collaboration, special projects, and proactive resolution of organizational needs.