Top Hybrid Operations & Support Jobs in Boston, MA

Leads North American revenue operations across sales operations, enablement, commissions, reporting, GTM engineering, and deal desk. Manages a five-person matrixed team, aligns regional and global processes, translates sales needs into systems requirements, oversees automation and AI-enabled workflows, supports pricing and approvals, and partners with Finance, Legal, sales leaders, and global Revenue Operations to scale the business.

Lead North American revenue operations across sales operations, enablement, commissions, reporting, GTM engineering, and deal desk. Manage a five-person matrixed team, align regional and global processes, improve sales workflows, oversee Salesforce and BI reporting, support commission programs, prioritize automation and AI-enabled integrations, and manage pricing, quoting, and approvals. Partner closely with sales leadership, Finance, Legal, systems teams, and the global Revenue Operations organization to scale an efficient SaaS go-to-market operation.

The GTM Operations Analyst optimizes Mirakl’s go-to-market technology stack and builds multi-channel outbound campaigns. Responsibilities include developing persona-specific prospecting strategies, using AI and data enrichment to identify buying signals, coordinating campaigns with Marketing, tracking pipeline through Salesforce, and improving commercial workflows with Sales, Marketing, and RevOps. The role is hybrid in Boston and supports business development across North America.

Handle auto insurance claims from start to finish, guiding insureds and claimants through the claims process after accidents. Provide empathetic customer service, investigate and resolve claims, manage multiple systems, make decisions, and coordinate stakeholders in a high-volume virtual and office environment. Paid training and licensing are provided; no prior claims experience is required.

Leads global end-user technology operations for approximately 2,500 employees across 16 offices. Oversees distributed IT support teams, Tier 2 and VIP support, deskside services, hardware lifecycle management, collaboration tools, vendor relationships, budgets, and operational metrics. Defines the workplace technology roadmap, drives automation and ITSM improvements, supports office expansions and hybrid work readiness, and serves as the senior escalation leader for critical incidents.

Supports pricing and promotion planning and execution across retail brands by managing systems, processes, requirements, issue resolution, testing, implementation, training, and adoption. Serves as a subject matter expert for DemandTec, Revionics, legacy platforms, data integrations, and commercial modernization initiatives. Partners with business, IT, data, vendors, and change-management teams to standardize workflows, define future-state capabilities, improve automation, and support enterprise pricing and promotion solutions.

Provides high-level administrative and operational support to the Head of Global Biologics and leadership team. Responsibilities include managing complex calendars and travel arrangements, coordinating meetings and events, preparing communications and reports, processing expenses, supporting onboarding and special projects, improving administrative processes, and handling confidential information. The role also serves as a liaison across global teams and mentors administrative colleagues.

Own global Quote-to-Cash operations across bookings, billing, customer onboarding and offboarding, licensing, renewals, channel orders, and partner fulfillment. Manage KPIs, SLAs, escalations, audit controls, data integrity, and cross-functional process automation across Sales, Finance, Legal, Customer Success, IT, and RevOps. Lead and develop a two-person operations team while improving revenue accuracy, cash collection, and operational efficiency.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provide first-line IT service desk support to employees across the UK and US. Troubleshoot desktop, cloud, SaaS, operating system, access, and audio-visual issues; manage incidents, service requests, and joiner-mover-leaver processes; maintain equipment stock and administrative records; and contribute to self-service, automation, and continuous improvement initiatives.

Provide high-trust administrative support to C-suite executives by managing complex calendars, coordinating domestic and international travel, processing expenses, preparing meetings, and supporting board and executive events. Handle confidential information, coordinate executive candidate interviews, respond to administrative requests, and support onboarding for new executives while collaborating across teams.