Top Hybrid Operations & Support Jobs in Boston, MA

Administer and optimize the Workday ecosystem (primarily HCM), manage configurations, security, integrations, and reporting. Partner with HR, Finance, and Engineering to deliver enhancements, run release testing, maintain tenant health, and provide documentation, training, and advanced support to maximize system value.

Lead cross-functional strategic initiatives for WHOOP's wholesale and retail business, own forecasting and reporting, improve operational performance, manage retailer returns analysis, support contract negotiations and market launches, build scalable processes and leverage AI/automation and BI tools to drive decision-making and growth.

Manage final stages of residential mortgage closings: prepare and review Closing Disclosures, coordinate with settlement agents and attorneys, finalize funding and wiring, update LOS, ensure regulatory compliance (TRID/RESPA), and support post-closing and audit requests.

Own complex technical escalations for Enterprise customers, troubleshoot APIs, integrations, and automation workflows, collaborate with R&D to resolve high-impact issues, build scalable support solutions, and use AI tools to improve troubleshooting and operations while mentoring and improving processes.

Execute sportsbook strategy and game-day operations, coordinate cross-functional go-to-market and promotional activations, support on-site merchandising, track initiatives and performance, and use data to optimize live sports moments and campaigns.

Support managed account operations including reconciliations, account administration, corporate actions, security master, performance reporting, onboarding, system testing, and client issue resolution across multiple clients.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

The Collections Representative manages high volume calls, resolves billing issues, and collects outstanding balances from patients and insurers, ensuring accurate billing and customer service.

The Strategic Initiatives & Transformation Director leads high-priority cross-functional initiatives, partnering with executives to translate strategic priorities into actionable plans and drive alignment across teams for effective execution and measurable outcomes.