Top Hybrid Operations & Support Jobs in Boston, MA

Manage a caseload of routine to moderately complex rideshare commercial auto bodily injury claims: investigate coverage and liability, assess damages, set reserves, negotiate settlements, and coordinate with claimants, insureds, attorneys, and third parties.

Lead and coach a Miscellaneous Medical Facilities claims team, oversee claim strategy, reserves, settlements, quality assurance, cross-functional collaboration, and stakeholder engagement to achieve product-line objectives.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.

Provide on-site desktop and endpoint support across branch offices, triage and resolve end-user issues, deploy and image workstations, maintain asset inventory and documentation, and follow IT/security procedures with occasional off-hour work.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.