Top Hybrid Operations & Support Jobs in Boston, MA

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage analysis, reserving, liability evaluation, litigation management, defense counsel coordination, settlement negotiations, and claim resolution. The role also provides technical guidance and coaching to less experienced adjusters, supports mediations and arbitrations, and helps monitor team caseloads and quality standards.

Provides high-level administrative support to a VP or above and leadership team by managing complex calendars, travel, communications, meetings, events, expenses, onboarding, and confidential information. Serves as a liaison to stakeholders, supports talent and development logistics, contributes to administrative community initiatives, and improves processes. The role requires strong organization, discretion, business acumen, professionalism, independent judgment, and proactive problem-solving in a hybrid research environment.

Provides comprehensive administrative support to the Head of PDT Manufacturing and leadership team. Responsibilities include calendar and meeting management, event coordination, travel arrangements, document and correspondence preparation, stakeholder communication, expense reporting, purchase order and payment support, onboarding, and process improvement. The role requires confidentiality, sound judgment, strong organization, advanced Microsoft Office proficiency, and the ability to manage competing priorities independently.

Owns end-to-end RFP and proposal delivery, coordinating stakeholders, managing timelines, authoring responses, and ensuring quality and brand alignment. The role also modernizes proposal workflows through Claude, AI, automation, content libraries, and process optimization. It analyzes RFP trends, improves response strategy, reduces manual effort, and supports scalable revenue operations across global business verticals.

Manages global customer service and quote-to-cash operations, including bookings integrity, billing, onboarding, offboarding, license provisioning, renewals, channel order processing, partner fulfillment, escalations, and SLA performance. Leads a two-person operations team and drives cross-functional automation, data integrity, audit readiness, and process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.

Supports a complex commercial banking customer portfolio by resolving escalated issues, reviewing profitability and risk, verifying compliance, identifying process improvements, and coordinating implementations. Partners with managers and internal stakeholders, leads as a subject matter expert, manages customer relationships, and applies banking policies, AML/BSA requirements, risk controls, and servicing procedures.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.