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Top Hybrid Operations & Support Jobs in Boston, MA
Fintech • Information Technology • Insurance • Software
Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.
Top Skills:
Zendesk
Cloud • Healthtech • Social Impact • Software • Biotech
Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.
Top Skills:
AIAi AgentsAi ModelsAPIsBenchlingChatEmailFirewallNetworkSecurityWeb Forms
Fintech • Insurance • Payments • Social Impact • Financial Services
Provide client-facing support for business banking clients and Relationship Managers while executing back-office account administration, reconciliations, reporting, data maintenance, and process improvements. Coordinate onboarding, resolve client inquiries, monitor exception reports, prepare audit documentation, and collaborate with cross-functional teams to enhance operational efficiency and controls.
Top Skills:
ExcelMS OfficeSQL
YesterdaySaved
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigate and process commercial auto physical damage claims within authority limits. Communicate with insureds, claimants, agents and internal teams; determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, document files, and refer for subrogation or fraud as appropriate.
AdTech • Big Data • Digital Media • Software
Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.
Top Skills:
Ai ToolsAPIsExcelSQL
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Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.
Top Skills:
AccessConfirmitExcelProprietary Software
Reposted 2 Days AgoSaved
Fintech • Payments • Software
Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.
Top Skills:
ChatEmailFlywire Payments PlatformPhoneWechatWhatsapp
AdTech • eCommerce • Food • Marketing Tech • Retail
Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.
Top Skills:
CiscoCisco MerakiCoscreenGoogle MeetJuniperPalo AltoZoom
Consumer Web • eCommerce • Software
Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.
Top Skills:
Google WorkspaceMicrosoft 365OktaSlackVpnZtna
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Top hybrid Companies in Boston, MA Hiring Operations & Support Roles
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