Top Hybrid Operations & Support Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead a regional Payment Experience team that supports payer inquiries across phone, chat, and email, serves as escalation/content expert, drives process improvements using data, manages daily operations, training, schedules, and collaborates with regional and global stakeholders on launches and payer experience optimization.

Lead cross-functional strategic initiatives for WHOOP's wholesale and retail business, own forecasting and reporting, improve operational performance, manage retailer returns analysis, support contract negotiations and market launches, build scalable processes and leverage AI/automation and BI tools to drive decision-making and growth.

Manage final stages of residential mortgage closings: prepare and review Closing Disclosures, coordinate with settlement agents and attorneys, finalize funding and wiring, update LOS, ensure regulatory compliance (TRID/RESPA), and support post-closing and audit requests.

Own complex technical escalations for Enterprise customers, troubleshoot APIs, integrations, and automation workflows, collaborate with R&D to resolve high-impact issues, build scalable support solutions, and use AI tools to improve troubleshooting and operations while mentoring and improving processes.

Execute sportsbook strategy and game-day operations, coordinate cross-functional go-to-market and promotional activations, support on-site merchandising, track initiatives and performance, and use data to optimize live sports moments and campaigns.

Support managed account operations including reconciliations, account administration, corporate actions, security master, performance reporting, onboarding, system testing, and client issue resolution across multiple clients.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

The Data Entry Lead will support billing operations by coordinating training, managing inquiries, overseeing data entry, and liaising with various teams for process improvement.