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Top Hybrid Operations & Support Jobs in Boston, MA
Fintech • Information Technology • Insurance • Software
Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.
Top Skills:
CalabrioChatbotGen AiGoogle SuiteGuruIvrLookerRippitZendesk
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Sr. Manager of GTM Incentive Compensation will lead the design and management of compensation programs, ensuring alignment with company objectives and operational accuracy. Responsibilities include overseeing incentive plans, managing a team, and maintaining financial integrity in compensation operations.
Top Skills:
AnaplanCaptivateiqPigmentSalesforceXactly
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Refers matters to subrogation or special investigations teams, participates in reviews, arbitrations, mediations, and field investigations, and mentors team members while providing technical guidance and supporting workload management.
Reposted 20 Hours AgoSaved
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigate and process commercial auto physical damage claims within authority limits: assess damage, determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, communicate with insureds/agents/claimants, and refer for appraisal, subrogation, or SIU as needed while maintaining accurate claim documentation.
Greentech • Hardware • Healthtech • Internet of Things
The Supply Chain Data Analyst will enhance operational efficiency by managing procurement, auditing supply chain workflows, and exploring automation and AI opportunities.
Top Skills:
Ai ToolsArenaErp SystemsExcelGoogle SheetsNetSuiteWorkatoZapier
Reposted 20 Hours AgoSaved
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.
Top Skills:
ElnErp SystemsLimsPlm SystemsRecipe Management Systems
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead client interactions in Medical Affairs, managing projects, coaching team members, and fostering client relationships. Drive business development and provide thought leadership.
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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.
Reposted YesterdaySaved
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Artificial Intelligence • Big Data • Healthtech • Biotech • Pharmaceutical
The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.
Top Skills:
CeDissolutionElisaGcGlycan AnalysisIcIefIrJmpKfMsPeptide MappingPsdQpcrSds-PageSmartsheetUhplcUv
eCommerce • Information Technology • Marketing Tech • Software
Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.
Top Skills:
AkeneoAPIsDatadogGitJira Service DeskPostmanSaaS
Consumer Web • eCommerce • Software
Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.
Top Skills:
Google WorkspaceItilLinuxMacos (Osx)OktaSlackWindows
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
Lead design and build of a scalable operating architecture for Bose Audio Technology: define end-to-end customer lifecycle, establish systems/processes/governance, align Sales/Engineering/Delivery, develop business operations infrastructure (billing, usage tracking, licensing), embed customer-centric metrics, and build a high-performing team to scale platform-driven B2B operations.
Top Skills:
Billing SystemsCRMLicensing FrameworksProgram Management PlatformsRevenue Reporting SystemsSupport PlatformsUsage Tracking Systems
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