Top Hybrid Operations & Support Jobs in Boston, MA

Provides administrative and operational support to consulting professionals, including calendar and travel management, expense reporting, meeting coordination, client documentation, deliverable formatting and proofreading, onboarding support, vendor and stakeholder communication, and front-desk backup. The role also handles special projects, supports proposals and presentations, mentors junior staff, and leads internal initiatives. The position follows an 8:00 a.m.–5:00 p.m. schedule in a hybrid Boston office environment.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Provide client-facing support for business banking clients and Relationship Managers while executing back-office account administration, reconciliations, reporting, data maintenance, and process improvements. Coordinate onboarding, resolve client inquiries, monitor exception reports, prepare audit documentation, and collaborate with cross-functional teams to enhance operational efficiency and controls.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set and adjust reserves, negotiate settlements within authority, refer files as needed, and collaborate with claimants, policyholders, attorneys, and partners. Participate in required training and occasional onsite work.

Support day-to-day office operations: troubleshoot and set up equipment, manage inventory, mail, and hardware fulfillment, monitor the Operations Jira board and inbox, procure supplies, and support company events and workplace culture initiatives.

Lead platform reliability, onboarding, user access, and sales enablement operations for enterprise clients. Coordinate integrations, automate processes, manage errors/accommodations, and collaborate across sales, product, technology, and operations to improve client experience and scalability.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Lead the global network and A/V teams, managing infrastructure, vendor relations, and ensuring high-performance services across Datadog offices.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.