Top Hybrid Operations & Support Jobs in Boston, MA

Lead North America revenue operations partnering with Sales and Marketing to optimize GTM planning, forecasting, territory and quota design, pipeline analysis, reporting, and sales process standardization. Deliver actionable analytics and models to sales leadership, drive forecast accuracy, support QBRs, and implement programs to grow new business, upsell, and cross-sell while improving sales productivity and efficiency.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, assess damages, set and adjust reserves, negotiate settlements within authority limits, and collaborate with claimants, policyholders, attorneys, and specialists. Training includes required travel and ongoing attendance expectations.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.

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The role involves managing analytical development and quality control for small molecules and biologics, overseeing method validation, vendor management, and stability programs, while collaborating with CMC, QA, and Regulatory teams.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

The Senior Business Systems Analyst will optimize Lead-to-Cash processes, drive data analysis, manage system configurations, and lead cross-functional projects.

The Senior Global Supply Manager will lead strategic sourcing and supplier management for electronic components, manage supplier performance, and align product roadmaps with supplier capabilities, while adapting to market trends and ensuring supply continuity.