Top Healthtech Customer Success & Experience Jobs in Boston, MA

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

The role focuses on defining and executing partnership strategies for robotics, boosting business development with senior representatives, and translating external opportunities into actionable recommendations internally. It involves maintaining market intelligence and ensuring effective collaboration across various departments.

Lead the Optimization Services team at Benchling, managing Technical Account Managers and ensuring high-quality customer engagement and delivery standards while driving team performance and operational excellence.

The Engagement Manager leads managed services for healthcare clients using InterSystems technologies, ensuring successful service delivery and client experience, managing relationships with executives, and overseeing operational performance.

The Technical Services Specialist will troubleshoot Bevi machines, provide customer support via phone and email, improve processes, and enhance customer experience.

Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.

The Specialty Navigator II coordinates medical referrals by reviewing requests, verifying insurance, scheduling appointments, and assisting patients in navigating healthcare services efficiently.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

The Quality Systems & Regulatory Affairs Specialist will execute regulatory strategies and maintain QMS for medical devices, ensuring compliance with international standards through collaboration and innovative problem-solving.

The Manager, Customer Success Engineering oversees Customer Success Engineers, driving customer engagement strategies, operational processes, and team development to enhance overall customer success and retention.