Top Fintech Customer Success & Experience Jobs in Boston, MA

Manage and mature Upstart's privacy program, embedding privacy controls into products and ensuring compliance with regulations. Lead assessments and collaborate with various teams on data safeguards.

The Customer Support Expert will provide personalized support to customers, resolve their issues, and enhance customer satisfaction through effective communication and relationship-building.

Manage and develop the Business Development team at Toast, focusing on hiring, coaching, achieving quotas, and driving revenue. Collaborate with cross-functional teams to ensure alignment and success in new retail verticals.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

The Client Manager will manage a portfolio of clients, driving performance through data analysis, problem-solving, and strategic partnerships to enhance client success.

Manage and improve the onboarding journey for small business customers, using insights and AI to enhance their experience and drive growth.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, handle payment processing, and maintain customer accounts post-training.

Customer Care Advocates provide customer support, problem-solving, and handle inquiries in a contact center environment, adapting to various technologies and multitasking effectively.

Lead a team of Client Success Managers, ensuring client retention and strategic partnerships while managing a small portfolio. Drive performance through coaching and data-driven decisions using Salesforce.

Join Hometap as a Servicing Specialist, providing exceptional customer service to homeowners via calls and emails, handling inquiries with accuracy, and managing mortgage documentation.