Top Fintech Customer Success Jobs in Boston, MA

This role focuses on promoting Xero's platform to accounting firms, requiring strong consulting and sales skills, with significant partner interaction and project management.

The Senior Implementation Manager will partner with Enterprise customers to develop deployment strategies and manage complex project plans, ensuring efficient implementation of the product while acting as an advocate for customer feedback.

The Senior Dealer Success Manager drives growth by onboarding new partners, promoting the Upstart Auto Finance program, and providing support for dealers' needs. Responsibilities include training, problem-solving, and collaboration with cross-functional teams.

The Senior Director of Customer Trust leads GRC strategy, manages customer assurance engagements, improves compliance processes, and oversees a team.

Lead and mentor a team of Customer Care Advisors, providing guidance on complex inquiries and driving process improvements to enhance customer experience.

The Senior Sales Enablement Manager will enhance sales team performance through training, process documentation, coaching, and sales content management, while supporting product initiatives.

The Strategic Account Manager will develop account plans, maintain client relationships, and ensure account growth and retention through effective collaboration and reporting.

The Customer Success Manager ensures client satisfaction post-sale by driving adoption, managing relationships, and advocating for customers' needs across teams. Responsibilities include monitoring metrics, preparing reviews, and addressing concerns.

The role involves managing compliance programs including SOC and GDPR, leading audits, and building a compliance culture within the organization.

The Account Manager will build client relationships, ensure satisfaction, develop account strategies, analyze data, and contribute to growth and performance targets.