Top Biotech Customer Success & Experience Jobs in Boston, MA

The Technical Support Specialist I will provide technical assistance, troubleshoot issues, manage customer cases, and collaborate with cross-functional teams to ensure excellent customer support.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

As a Workplace Experience Partner, you'll manage office supplies, coordinate meetings, welcome guests, support HR operations, and foster a positive workplace culture.

Customer Success Engineers support customers using the Watershed platform, analyzing issues and providing solutions across bioinformatics and software services.

The Regional Program Manager supports heart recovery programs, coordinating between hospitals, implementing protocols, and educating medical staff on patient care and program growth.

As a Solutions Engineer, you'll lead technical evaluations, prepare tailored demos, and partner with sales teams to connect tech capabilities with business outcomes, improving healthcare through automation and compliance.

The Technical Support Supervisor manages a team of support specialists, oversees ticket resolution, provides mentorship, and coordinates training and performance reviews.

The Director of Ecosystem Development & Communications will build sustainable genetic agency ecosystems, amplify impact through effective communications, and lead community initiatives at Dyno Therapeutics.