Top Biotech Customer Success & Experience Jobs in Boston, MA

As a Workplace Experience Partner, you'll manage office supplies, coordinate meetings, welcome guests, support HR operations, and foster a positive workplace culture.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

Support marketing initiatives at Biocytogen through social media, content creation, SEO/SEM, and event planning while collaborating with various teams.

The role involves defining and building the global customer engagement platform, owning the Salesforce CRM, and driving its evolution and integration with commercial workflows to enhance customer engagement.

The Senior Customer Support Engineer troubleshoots, repairs, and maintains laboratory equipment, trains engineers, and ensures customer satisfaction through effective communication and service.

The Director, Account Management leads payer engagements to secure access for Axsome's CNS products, developing strategies and relationships with key stakeholders and ensuring compliance with healthcare laws.

Customer Success Engineers support customers using the Watershed platform, analyzing issues and providing solutions across bioinformatics and software services.

As a Solutions Engineer, you'll lead technical evaluations, prepare tailored demos, and partner with sales teams to connect tech capabilities with business outcomes, improving healthcare through automation and compliance.

The Director of Ecosystem Development & Communications will build sustainable genetic agency ecosystems, amplify impact through effective communications, and lead community initiatives at Dyno Therapeutics.

Lead and mentor a team to activate treatment sites for CRISPR therapy, ensuring patient access and operational excellence, while collaborating with cross-functional teams.