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Top Biotech Customer Success Jobs in Boston, MA
Cloud • Healthtech • Social Impact • Software • Biotech
The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.
Artificial Intelligence • Big Data • Healthtech • Software • Biotech
Manage customer account administration, lead implementation of AI-driven projects, and coordinate cross-functional initiatives to enhance support services.
Top Skills:
AICRMJIRAPythonSalesforceZendesk
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Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
The Client Success Manager is responsible for managing enterprise customer accounts, developing relationships, delivering reports, and driving revenue growth through customer engagement and retention strategies.
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Artificial Intelligence • Greentech • Healthtech • Social Impact • Software • Biotech • Pharmaceutical
The Customer Success Manager guides clinical research sites, ensuring their satisfaction and retention by managing the client lifecycle and collaborating with teams to enhance product value.
Top Skills:
Hubspot
Biotech
The Logistics Strategy Specialist develops and implements logistics strategies, analyzes processes for improvement, and collaborates with teams to optimize logistics operations.
Top Skills:
Microsoft Office SuiteOracleSAP
Biotech
The Team Leader will direct a team for lab services, manage customer relations, oversee inventory, and ensure service quality.
Top Skills:
ExcelOutlookPowerPointWord
Biotech
The Customer Success Manager will lead customer success processes, manage accounts, track success metrics, and collaborate with teams to ensure customer satisfaction and product adoption.
Biotech
The Customer Operations Associate monitors customer requests, schedules service, communicates with customers and service providers, ensuring satisfaction and compliance with standards.
Top Skills:
MaximoMS OfficeSAPService Max
Biotech
The Customer Site Support Specialist manages sample management at customer locations, performs lab tasks, and ensures compliance with safety and quality standards. Responsibilities include training staff, maintaining equipment, and resolving client issues.
Top Skills:
MS Office
Biotech
The Scientist will provide remote and onsite training, troubleshoot technical inquiries, assist in sales, and ensure customer satisfaction in NGS library preparation.
Top Skills:
Crm SystemsSalesforce
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Top Companies in Boston, MA Hiring Customer Success Roles
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