Top Biotech Customer Success & Experience Jobs in Boston, MA

The Technical Account Manager at Benchling supports customers post-go-live, optimizing their experience with the platform, managing projects, and building strong relationships with stakeholders.

The Customer Success Manager will engage proactively with customers, manage accounts, and collaborate internally to enhance product usage and account growth.

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.

The HPLC Curriculum Manager is responsible for developing and managing high-quality training solutions for Agilent HPLC instruments, collaborating with cross-functional teams, and ensuring effective delivery of educational content.

The Technical Support Specialist provides Tier 1-2 technical support for sequencing services, assisting customers with troubleshooting, monitoring processes, and ensuring quality standards.

The Associate Director of Scientific Communications will develop and review materials for medical and congress events, ensuring alignment with scientific standards. The role involves translating complex data into clear narratives, collaborating with various stakeholders, and maintaining compliance. Success depends on a strong scientific foundation and the ability to work in a fast-paced environment.

Lead a customer-facing regulatory support team, ensuring metrics are met and providing documentation. Collaborate with various departments to optimize processes.

The Manager, Customer Regulatory Support leads a team providing regulatory support documentation, ensuring customer satisfaction and adherence to metrics within the life sciences industry.

The Corporate Account Manager will manage strategic agreements, drive revenue growth, develop national accounts, and deliver customer solutions in the Microelectronics segment.

The Head of Investor Relations will build and lead the IR function for a newly public biotech company, ensuring clear communication between the company and investors, drafting materials, and deepening scientific understanding.