Growth Development & Programs Manager at Rapid7

| Greater Boston Area
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Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the global advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

Our Mission

By continuously improving our technology, stemming the creation of risk in the community, and making security more usable and accessible, Rapid7 enables technology professionals to gain the clarity, command, and confidence they need to safely drive innovation and protect against risk. Our product suite helps organizations to quickly predict, deter, detect, and remediate attacks and obstacles to productivity. 

The Opportunity

Rapid7 is looking for a driven candidate to execute the development and delivery of programs for our go to customer teams that include new hire onboarding and cross functional enablements. In this role, you will manage and train our new hire experience to ensure sellers and customer achievement can be productive and set up for long term success with the full customer lifecycle. We are looking for a talented trainer who will create an impactful experience for our employees that will help us drive growth, customer experience and development. 

You have strong emotional intelligence, a positive attitude, high paced energy and command respect from senior management, go-to-market leaders and employees. You use your tactical, persuasive, and influential skills to successfully build the relationships required to be effective in developing a talent pipeline. As a natural facilitator, communicator and collaborator, you enjoy finding new ways to solve problems and to help make learning accessible and engaging for all. Hungry to create new ways to enhance our culture of preparing, practicing, inspecting and learning. 

Essential Responsibilities

In this enablement, program management, and coaching role you’ll bring your training expertise to our Go to Customer teams by:

  • Continue to influence and enhance our culture of “Never Done” continuous learning by delivering enablement programs for all go-to-market employees. These programs include but not limited to:

    • New hire on-boarding (30/60/90 day training plan) 

    • Seller technology admin and coaching 

    • Sales Competencies and Coaching programs 

    • Certification programs

  • Partner with the Global Enablement Team to regionalize and execute corporate campaigns

  • Proactively identify key areas for improvement through coaching, training, process, and/or systems

  • Measure and report on the effectiveness of Growth Development investments and new hire programs

  • Execute the enablement plans to provide the best ROI from the available budget

  • Influence regional and global strategy by working cross-functionally with People Development, Marketing, Product, Engineering and other internal stakeholders to gather feedback and share insights on a regular basis in order to to constantly enhance enablement programs and activities, 

  • Maintain all regionally based systems and processes

  • Tackle tasks independently and excel at working collaboratively

Job Requirements/Core Skills

  • 6 - 8+ years of direct experience in Sales/CS Enablement, Direct Sales, Customer Success, Learning and Development, Channel Account Management or Product Marketing role

  • Background in software sales team ​strategy,​ ​the customer life cycle, training and enablement

  • Experience with facilitating programs and delivering content in-person, remotely, and electronically

  • Ability to marry art and science to articulate the ROI of each training program 

  • Proven global experience working in a distributed team

  • Humor, high emotional intelligence, humility, and true team player mentality

  • Demonstrated ability to improve sales and customer success team metrics and goals

  • Keen​ ​understanding​ ​of​ ​sales​ ​process​ ​design​ ​and​ ​related​ ​outcomes

  • History of affecting change in a dynamic, fast paced, results-oriented environment

  • Demonstrated strong organizational, analytical & problem solving skills

  • Experience in motivating and influencing individuals at all levels of the organization

  • Ability to build relationships with key stakeholders in a complex environment 

  • Experience with SalesLoft, Gong, Highspot and other enablement technology a plus 

Our team believes that diversity of thought and experience builds better teams and helps us transform. If you don’t match these requirements perfectly don’t hesitate to apply and help us understand how you’re uniquely equipped to help us achieve our vision.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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