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Senior Project Manager, Global Services

| Greater Boston Area

Job Overview:


This key and highly visible position reports directly to the Shared Services Manager and will play
an important role in helping grow the product enablement lines of Rapid7 Global Consulting -
namely our product deployment & training services – as part of the Services organization’s
overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company
growth.


The Global Consulting Project Manager is responsible for managing the services delivery
lifecycle from scheduling to lining up project resources, managing customer expectations,
ensuring the project is executed well and then closing out the project. This role will reside on
the Shared Services team, but have dotted line connections to one or more Practice Managers
responsible for technical resources. As a result, the ideal candidate will be able to master
resource competencies, manage customer, team and management expectations and drive
results by leading without direct authority. In short, this is a really meaty role with a chance to
make a significant impact.


Job Responsibilities:

 Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales
through delivery and project closeout
 Drive achievement of financial targets by scheduling and overseeing work in the project
portfolio
 Manage engagement fulfillment to align with timeline, budget and resource
requirements
 Manage resources to the appropriate mix of billable project or directed, objective-based
activity
 Provide project leadership, as needed, for internal and subcontractor technical
resources to ensure consistency of project delivery methodology
 Track customer satisfaction and initiate post-project introspection to drive continuous
improvement efforts
 Work with Shared Services Manager to support and continuously improve the project
automation modules within our CRM
 Hold Services peers and team members accountable to methodology and PSO best
practices
 Actively participate in execution of Services team and personal quarterly goals

Job Qualifications:

 Bachelor's degree or equivalent experience
 Two – five years of experience in a project management or operational role
 Proven ability to manage high volume of activity effectively in a matrix resource
environment – you get stuff done
 You like to look at things from a lot of different angles and come up with great solutions
– never settling for “the path of less resistance”
 You consider Excel and PowerPoint old friends, not enemies
 Experience with CRM Systems (NetSuite, a plus but not required)  Fundamental understanding of project management methodology
 Strong communication skills and team-driven focus is essential as this team member will
be expected to act independently, as well as collaboratively, with customers, peers,
partners, and managers to ensure customer satisfaction and team goal achievement

Job Plusses:

 Project Management Professional (PMP) and / or ongoing affiliation with the Project
Management Institute (PMI)  Experience working in a services organization within a software company

Read Full Job Description

Location

100 Summer Street 13th Floor, Boston, MA 02110
100 Summer Street 13th Floor, Boston, MA 02110

What are Rapid7 Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)

Additional Perks + Benefits

100% Company paid Life and Disability Insurance through UNUM

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