Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

The remote Director, Consulting Services is a results-oriented leader that provides overall management and leadership in the day-to-day management of services teams and solutions experts.   The Director, Consulting Services must be well-versed in operational performance improvement and professional consulting services, as well as delivery of technology solutions in healthcare.  He/She will maintain and reinforce a goal-oriented environment that stresses customer success, departmental and employee accountability, goal achievement, and teamwork. 

KEY RESPONSIBILITIES

• Lead organizational and operations performance excellence for high-growth professional services delivery.
• Ensure client engagements are delivered in a manner which meets/exceeds customer expectations.
• Develop operational performance metrics and systems of accountability, ensuring attainment of corporate Key Performance Indicators.
• Accountable for resource utilization and margin targets.
• Create and maintain internal processes in order to measure and manage service delivery to ensure consistent success in all projects
• Manage the highly skilled and geographically distributed professional services team including hiring, performance management and reviews, professional development, and coaching.
• Travel to customer and company sites as required.

IDEAL EXPERIENCE/QUALIFICATIONS

• A leader with 8+ years leading professional services organizations within technology solutions companies.
• Deep experience working within, and providing services to, the Provider market.
• Demonstrated achievement in change management/performance improvement in highly complex, fast paced environments.
• Business process design
• 3+ years of project management experience with a demonstrated record of success in scaling services which enhance healthcare technology solutions.
• Can easily navigate conversations with client executive leadership teams between the business and technical areas of a software implementation project, providing leadership in both.
• Strong operational, analytical, problem solving and written & oral communication skills.
• Strong record of scaling services-based solutions.
• Bachelor’s Degree required; Advanced Degree preferred.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.