Senior Manager, Services Operations

| Greater Boston Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

 

The Opportunity

 

We’re looking for a growth-minded, analytical and innovative leader to join our Services Operations team to help accelerate our growth and long-term strategic impact. 

 

Reporting to the Director, Services Operations, the Senior Manager, Services Operations is a highly visible and key leadership position that will lead Services Operations by playing an integral role within the Services organization. In this key role, you’ll help guide and influence business insights, key metrics, and help prescribe the overall model of success for Rapid7 Services. You’ll lead our planning and operational cadence while working directly with Services Leadership, Finance, and Commercialization (among others) at Rapid7. In this role you’ll be partnering across the entire organization with internal stakeholders including Sales, Marketing, Customer Success and other business operations teams. You must be adept at fostering relationships across teams, have exceptional communication skills and the ability to lead and influence in a fast-paced, matrixed and highly collaborative environment. 

 

We are looking for someone with passion, energy, intellect and drive that can bring fresh ideas, an analytical mind, and a dedication to growing a dynamic, evolving business. You could be the leader that can help this team achieve massive impact!

 

In this role you will:

 

  • Build, develop, and lead a team of analytical-minded individuals with skills aligned to reporting and analytics, process improvement, resource management, and financial and operational metric management, that will deliver various reporting and other needs that drive insights into the Services business. 

  • Superior ability to build complex operating and financial models, incorporating company and financial data, to help the leadership team make investments and growth decisions while unlocking business insights and initiatives to improve the overall health of the business.

  • Manage and support Services P&L by forecasting and providing visibility into revenue performance.

  • Quickly Identify risks and opportunities with analytical detail to drive and support revenue and expense forecasts.

  • Work closely with Services and executive leadership to steward the overall performance of Services, and partner with stakeholders to drive growth acceleration and impact.

  • Lead and coordinate the annual business plan, working with key GTM and Operations leadership.

  • Lead capacity and investment planning for services.

  • Drive overall operational process improvements across the team. 

  • Identify and assess critical strategic needs, and partner to drive actions with the business while proactively monitoring impact and performance.

  • Proactively communicate drivers and targets; Drive the cadence to understand and evaluate requests and expected outcomes to accelerate growth while improving investment leverage within the organization.

  • Drive various cadences to ensure overall success of Rapid7 services such as deal assurance, SOW review, pricing strategy discussions, reviews with revenue operations, etc. 

  • Familiarity with a PSA solution (FinancialForce, Mavenlink) to drive scalable processes, automation, and analytics.

  • Work closely with our Services PMO to drive proper project management methodology and accountability. 

 

In return you will bring:

 

The ideal candidate will be an excellent leader and mentor with significant experience in leading growth initiatives, as well as building and developing high performing teams.

 

  • 7-9 years of experience in business operations, services operations and/or financial operations.

  • 2-3 years’ managing a team in a similar role with a track record of developing and growing high performing individuals.

  • Ability to work cross-functionally to drive impact through influence and collaboration across multiple functions and levels of an organization.

  • Impact-oriented with a demonstrated record of driving cross-functional initiatives that impact top line growth and leverage. 

  • Superior quantitative and qualitative analytical skills, coupled with a proven ability to build complex analytical models while simplifying messaging.

  • Demonstrated impactful success in business plan development, operational planning and analytics, preferably at a fast-growing technology company. 

  • Resilient & resourceful individual who enjoys leading teams to solve complex problems; A quick learner who is naturally curious and thrives in the face of the unexpected, ambiguity and change. 

  • Willingness to roll up one’s sleeves and “pick up a shovel.”

  • Possess a mindset of building scalable operational processes and continuous improvement. 

  • Comfortable working in a fast-paced team with changing priorities.

  • Strong interpersonal and communication skills, including establishing credibility, trust, and building influential relationships with partners in the business.

  • Strong work ethic and customer service mentality.

  • Undergraduate degree in Business, Finance or related field required; MBA strongly preferred.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Rapid772 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
HR + Recruiting
new
Boston
Developer
new
Boston
HR + Recruiting
new
Boston
HR + Recruiting
new
Boston
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
HR + Recruiting
new
Boston
HR + Recruiting
new
Boston
Marketing
new
Boston
Sales
new
Boston
Sales
new
Boston
Operations
new
Boston
HR + Recruiting
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Content
new
Boston
Data + Analytics
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Operations
new
Remote
Project Mgmt
new
Boston
Internships
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Marketing
new
Boston
HR + Recruiting
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rapid7's full profileSee more Rapid7 jobs