Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.
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Junior IT Support EngineerThe RoleStability AI is seeking a Junior IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will help employees resolve day-to-day technology issues and support essential IT processes, including onboarding, device provisioning, access management, and asset tracking.
The ideal candidate has a strong technical foundation, a service-oriented mindset, and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). This is an opportunity to develop your IT career while supporting a highly technical, fast-moving organization.
What You’ll Do- Provide timely technical support to employees across hardware, software, identity, network, and cloud application issues
- Support employee onboarding and offboarding, including device setup, account provisioning, and application access
- Configure, deploy, track, and maintain laptops and other IT equipment
- Assist with the administration of Google Workspace, Iru / Kandji, and other core workplace systems
- Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
- Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
- Maintain accurate asset inventory, access records, and internal IT documentation
- Escalate complex technical or security issues to senior IT and Security team members
- Assist with access reviews, compliance activities, and security best practices
- Identify opportunities to improve support processes and automate repetitive tasks
- Partner with People, Security, Legal, Finance, and Engineering to support employee technology needs
- Learn about and help test emerging technologies, including AI productivity tools, automation, and agentic workflows
- Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
- Foundational knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
- Familiarity with Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
- Basic understanding of identity and access management, SSO, MFA, endpoint security, and SaaS administration
- Strong troubleshooting skills and a willingness to learn new systems and technologies
- Clear written and verbal communication skills
- A customer-focused, patient, and service-oriented approach
- Strong attention to detail and the ability to manage multiple requests and priorities
- A security-conscious mindset and sound judgment when handling sensitive information
- Interest in generative AI, automation, and emerging workplace technologies
- Experience supporting a globally distributed or remote workforce
- Familiarity with tools such as Okta, Slack, Zoom, Atlassian, and GitHub
- Exposure to Linux, AWS, or Google Cloud environments
- Basic scripting or automation experience using Python, JavaScript, or similar tools
- Familiarity with IT ticketing systems, asset-management platforms, or knowledge bases
- Exposure to SOC 2, ISO 27001, access reviews, or other compliance activities
- Experience working within an AI, machine learning, research, or developer-focused organization
Equal Employment Opportunity
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.
Compensation
The annual salary range for this role is $75,000–$103,000, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.
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