First Line Risk Sr Manager

At Citizens, we’re more than a bank and as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the First Line Risk Senior Manager, you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds.

While in this role, you will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure that your team is up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Manager to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Support the identification, measurement, and mitigation of material risks in the organization.
• Support various business line projects to address specific risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.
• Implement and support internal governance processes.
• Provide risk point of view on strategies, driving change where appropriate.
• Synthesize data and reporting; perform analysis and bring valuable business insights through evaluation of data in relation to risk and control management strategies.
• Reviews current policies and procedures to identify process gaps and opportunities for improvement.
• Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5+ years’ experience in Risk Management, Audit, or Compliance
• Strong analytical and problem-solving skills
• Prior experience implementing and supporting enterprise-wide risk programs
• Experience with Governance, Risk Management, and Compliance (GRC) platforms
• Experience managing projects, including planning, implementation, and reporting
• Knowledge and understanding of regulatory and legislative guidelines and expectations
• Experience supporting regulatory exams, audits, and issue remediation efforts
• Ability to translate regulatory requirements into practical business controls
• Demonstrated ability to understand, document, and develop process maps (e.g., end to end, swim lane) to support risk, control, and governance activities
• Experience performing risk assessments, control design, and issue management
• Demonstrated interpersonal relationship building and team facilitation skills
• Proven leadership and influence skills across multiple stakeholder groups
• Ability to work in a fast-paced environment with competing priorities
• Excellent written and verbal communication skills, including executive level reporting

Hours & Work Schedule - 4 days in the office; 1 remote

• Hours per Week: 40
• Work Schedule: M-F

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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