First Line Risk Sr Manager

At Citizens, we’re more than a bank and as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

 As the First Line Risk Senior Manager, you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds.

 While in this role, you will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure that your team is up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Manager to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies.

The Senior Risk Manager position is critical to supporting the increasing volume, and complexity of risk assessments associated with the HELOC product. These initiatives involve technology risk, model risk, third-party risk, and customer impact considerations that must be evaluated holistically. 

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

 Primary responsibilities include

• Support the identification, measurement, and mitigation of material risks in the organization.
• Support various business line projects to address specific risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.
• Implement and support internal governance processes.
• Provide risk point of view on strategies, driving change where appropriate.
• Synthesize data and reporting; perform analysis and bring valuable business insights through evaluation of data in relation to risk and control management strategies.
• Reviews current policies and procedures to identify process gaps and opportunities for improvement.
• Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.

Key Skills Required:

• Risk Management Expertise

• Analytical and Strategic Thinking

• Regulatory and Compliance Knowledge

• Governance and Change Control

• Communication and Stakeholder Engagement

• Project and Program Management

• Policy and Procedure Evaluation

• Team Collaboration

Experience

• 6+ years’ experience in Financial Services, Banking, or Mortgage Risk Management, Audit, or Compliance

• Subject expertise in the governance of Mortgage or Home Equity

• Experience with Governance, Risk Management, and Compliance (GRC) platforms, preferably Archer.

• Strong working knowledge and understanding of regulatory and legislative guidelines.

• Experience managing projects including planning, implementation, and reporting.

• Demonstrated interpersonal relationship building, leadership and team facilitation skills.

• Ability to work in a fast-paced environment with competing priorities.

• Excellent communications skills, both written and verbal is a must.

• Bachelor’s Degree OR at least 5 years of work experience.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours & Work Schedule: 4 days in office in our Johnston, RI or Westwood, MA location

Hours per Week:  40

Work Schedule:  M-F 8-5

 Pay Transparency

The salary range for this position is $117,000-$153,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.