Jobs at Citizens

Conduct financial forensic investigations into potential money laundering/BSA/AML violations using internal AML systems, referrals, and OSINT; assess risk, prepare SARs, document cases, liaise with law enforcement, and recommend customer actions while ensuring regulatory compliance and timely case resolution.

Lead and coordinate the People & Talent workstream for a multi-year Network Transformation program. Manage planning, governance, stakeholder alignment, milestones, risks, executive reporting, readiness, and cross-workstream dependencies to move HR initiatives from design into pilots, activation, and scale. Facilitate workshops, maintain decision logs, and ensure deliverables and stakeholder responsibilities are clear and executed.

Manage and improve corporate giving data systems: build and maintain Tableau/Excel dashboards, respond to ad hoc data requests, clean and govern community data, administer Bonterra/CyberGrants, and lead project management for giving programs and strategic initiatives while partnering with enterprise stakeholders.

Support debt capital markets transactions from origination through closing, perform financial statement modeling and company/industry research, prepare pitch and marketing materials, coordinate underwriting, legal documentation, syndication and investor outreach, and assist through closing while working with senior bankers, clients, legal counsel and sales distribution.

Develop, implement, and maintain ALM and CCAR/PPNR models for balance sheet forecasting. Build customer behavior, prepayment, and deposit models; monitor performance, perform backtesting and sensitivity analysis; collaborate with Model Risk, Market Risk, Treasury, and validation teams; prepare documentation and materials for governance and senior leadership; support balance sheet optimization and regulatory initiatives.

Lead identification, assessment, and mitigation of operational, technology, compliance, and fraud risks for ACH, RTP, and Wire payment channels. Provide governance for change management, control monitoring, RCSA execution, vendor risk, incident management, and remediation. Partner with product, technology, compliance, audit, and regulators and support pilots and risk investigations.

Lead credit underwriting, monitoring, and portfolio management for complex Data Center (digital infrastructure) credits. Perform financial analysis/modeling, risk evaluation, structuring, documentation, covenant monitoring, and client engagement. Oversee portfolio compliance, track lease metrics and contractual requirements, drive process improvements, and mentor junior staff while supporting credit, relationship coverage, and capital markets teams.

Support Wealth Advisors by managing client onboarding, scheduling, service requests, CRM and pipeline entry, submitting cases to funding, coordinating marketing/prospecting, and ensuring compliance with FINRA and state securities regulations.

Lead execution of first-line risk and control activities across assigned products and processes. Perform control monitoring, testing, and continuous monitoring using KRI/KCI and analytics; maintain risk and control inventories; manage issue remediation; support governance, regulatory compliance, audits, and stakeholder risk guidance.

Lead the People Analytics function to deliver workforce insights, predictive models, and AI-driven solutions. Build and manage a high-performing analytics team, ensure HR data governance, partner with HR/IT and leaders, and translate complex analyses into actionable recommendations for executive decision-making.

Own the vision and roadmap for Underwriting and Portfolio Management platforms (Salesforce and internal web apps). Lead stakeholders, define KPIs, coordinate agile teams, manage risks, and drive Salesforce strategy and platform initiatives aligned to corporate goals.

The Senior Digital Content Management Partner develops and executes integrated content strategies, partners with teams for campaign execution, and ensures content is compliant and optimized across channels.

Lead design, administration, governance, and analytics of sales incentive plans for Retail Branch and Business Banking. Translate executive strategy into measurable objectives, deliver performance reporting and strategic analytics, support decision-making with financial modeling, and ensure compliance, data integrity, and audit readiness across incentive programs.

Lead enterprise communications strategy supporting executive positioning, technology and innovation narratives, reputation and crisis communications. Advise senior leaders, develop messaging, speeches and thought leadership, coordinate cross-functional campaigns, and mentor communications teams to ensure aligned, proactive storytelling and issue preparedness across the organization.

Support the Head of NEXT PMO to operationalize and evolve PMO framework, maintain governance, coordinate cross-workstream integration, manage integrated roadmaps, prepare executive-ready reporting, track risks/dependencies/actions, and drive continuous improvement using PM tools.

Lead enterprise strategy projects end-to-end for Consumer, Commercial, and Private Banking. Drive strategic planning, competitive benchmarking, GenAI-enabled opportunity identification, and implementation roadmaps. Prepare executive-quality materials, present to ExCo and the Board, and mentor a small team while partnering with cross-functional leaders to translate analysis into actionable, high-impact recommendations.

Lead enterprise content modeling and governance: define types, fields, relationships, and metadata for reusable, channel-agnostic content; align models with CMS, APIs, design systems, and engineering; drive cross-functional decisions, adoption, and lifecycle management to support web, mobile, authenticated, and AI-driven experiences.

The Digital Content Manager leads content strategies for high net worth audiences, overseeing a team and ensuring alignment with business goals through innovative, engaging content across various channels.

The Growth Strategist for Credit Card develops and leads marketing strategies to enhance brand equity and achieve business goals, while managing budgets and cross-functional teams to execute comprehensive marketing plans.

Serve as an independent compliance partner supporting the Conduct and Ethics function and Control Room. Monitor regulatory compliance, manage conflicts, personal securities surveillance and trade preclearance, advise business partners, maintain policies, deliver training, support investigations, and escalate regulatory issues. Provide risk frameworks, reporting, and governance support while fostering control room culture and effective business partnerships.