We are looking for a highly motivated senior business intelligence analyst to drive insight for key business stakeholders

across functional areas. You will provide accurate, timely and high-impact analysis from the board room to the individual

cubicle. Working in tandem with our operations teams, this analyst will provide analytic, data, and reporting support to

help enhance business decision-making and increase operational efficiency.

The ideal rockstar candidate will be an inquisitive learner with a passion for data and analytics who can collaborate with

stakeholders across functional areas to review and optimize reporting, analytics, and data structure/data capture all while

aligning to corporate objectives. This role requires a mixture of business acumen and technical expertise, along with an

ability to build strong partnerships with business partners. You will take a leadership role in coaching and enabling your

peers. You will focus the majority of your time on analyzing our leading indicators of our Customer Success operating

groups. Success in the role will require a self-starter with a passion for collaborating with others to solve problems.

Essential Responsibilities

● Contribute analytical support, data, insights and recommendations to stakeholders, with a core focus on churn & retention

analysis, customer purchasing behavior, customer acquisition and lifecycle, renewal rates and customer health

● Drive consistency in reporting and analysis across the company, reinforcing process, increasing visibility, and acting as a key

point of communication between stakeholder teams

● Strong focus on simplifying processes, identifying stakeholder teams’ core KPIs and performing diagnostic analysis

● Provide clear visualizations and present analyses to management and executive-level stakeholders, using Business

Intelligence tools and predictive analytics to drive key decisions

● Develop in-depth understanding of underlying data, data structures, and business uses of data

● Provide recommendations to Business Intelligence leadership on best practices and the continual improvement in business

intelligence & systems landscape at Rapid7

● Takes a senior role on the team providing leadership, mentorship and support to other team members

● Advance BI team & corporate goals, promoting a data-oriented culture, insight generation and enablement of end-users

● Ad-hoc analysis as required to aid management decision making and business planning

Requirements

● Bachelor’s degree in Mathematics, Business, Economics, or related discipline required, MBA preferred

● At least 4 years work experience in a job that required regular business analytics; high tech, software, or mgmt. consulting

company preferred

● Strong experience with and understanding of Netsuite, Salesforce.com, or similar CRM/ERP systems required, experience

with Salesforce Einstein/Wave Analytics a plus

● Prior experience creating reporting and analytics within BI Tools such as Tableau, Domo, Qlik, Spotfire, Einstein/Wave

Analytics or related BI Tool

● Strong proficiency with SQL or Excel and Microsoft Office Suite; experience R, Python, and/or SAS a plus

● Strong business acumen, possessing the ability to understand cross-functional trends, and how those trends impact corporate

KPIs; prior experience in an operational role a plus

● Must be a fast learner with high attention to detail and possess a passion for data, data quality & business analytics

● Must have excellent communication & interpersonal skills, utilizing data to tell a story

● A strong work-ethic and customer service orientation; Ability to work independently and meet deadlines in a fast-paced environment