Data Strategy Analyst at Rapid7

| Greater Boston Area
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Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

As a Rapid7 Data Strategy Analyst you’re responsible for leading cross-functional efforts to maximize the efficiency, accuracy, and actionable impact of our ‘Go To Customer’ data. This role will actively partner across multiple teams such as the Applications Team (IT), stakeholders within Business Operations (Sales, Customer and Channel Operations) and the broader Go To Customer organization to help us build processes to achieve valuable customer outcomes driven by our data. Specifically, this role will have a focus on our Customer and ‘pre-Customer’ data, from lead generation to territory assignment to paying Customers, helping to craft the building blocks to create efficient and effective processes to maximize our reach from a territory management perspective. This also includes our ‘people’ data, or the contacts and leads associated with these Customers and the processes that support how we market, communicate, and segment effectively. In addition to stakeholder partnership and project management, this role will also be responsible for technical support and ownership of specific modules within our Technology Stack, and the processes supporting them, including these specific areas of interest: Salesforce Territory Management, Clari, a ‘sales reach-out tool’ to be defined, and D&B Optimizer in Salesforce.

In this role you will:

  • Be responsible for driving long term projects with multiple milestones spanning across technical changes to Salesforce, business process changes, data updates and focused data cleanup, and related change management

  • Play a lead role in Rapid7’s roll out of Salesforce Territory Management from business discovery and process design through to system implementation and roll out

  • Play a lead role in crafting Rapid7’s contact data strategy, and the key foundational elements associated including data quality, GTC Team contact creation processes, GTC Team contact management processes, and foundational elements to support segmentation to drive strategic campaigns from sales and marketing

  • Lead discovery discussions with stakeholders to understand critical business outcomes, driving to root source causes and proposed fixes

  • Help design technical solutions along with Applications (IT) Team and other operational teams 

  • Actively learn the Rapid7 ‘customer data cycle’ from Lead Creation through to a formalized Customer, and help build consistency and structure into the process from a data perspective

In return you will bring:

  • 2-3 years of experience in a business analyst role with a systems driven focus, ideally Salesforce, with Admin credentials a plus

  • Experience progressing forward long term cross-functional initiatives involving multiple stakeholders to successful completion, including effectively managing a road map, communicating timelines, expectations and risks along the way

  • Systems driven, analytical mindset including an ability to lead root cause analysis, and drive towards sustainable long term solutions rather than quick short term fixes

  • Self-driven work ethic, a demonstrated ability to build and execute a pathway to achieve high-level goals

  • Open minded, positive problem-solving approach to technical issues, process challenges, etc. to steal from an internal mantra, ability to “Fall in love” with the problem in order to fully understand it from a 360 degree perspective

  • Ability to thrive in a fast paced, ever changing environment with multiple stakeholders and competing priorities

  • Strong communication skills are critical, including an ability to interact with senior level stakeholders on a regular basis

  • Proficiency in Excel/Google Sheets

  • Bachelor's degree or equivalent experience 

Nice to have, but not required:

  • Experience with Salesforce Territory Management or a similar territory management application is a plus

  • Experience with any ‘sales and marketing outreach’ tool is a plus (SalesLoft, Outreach, other tools)

  • Experience with reporting and data visualization tools is a plus (Domo, Tableau, other data visualization tools)

  • Experience working in a business operations role within a software company

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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