Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com. 

As a Rapid7 Data Strategy Analyst you’re responsible for leading cross-functional efforts to maximize the efficiency, accuracy, and actionable impact of our ‘Go To Customer’ data. This role will actively partner across multiple teams such as the Applications Team (IT), stakeholders within Business Operations (Sales, Customer and Channel Operations) and the broader Go To Customer organization to help us build processes to achieve valuable customer outcomes driven by our data. Specifically, this role will have a focus on our Customer and ‘pre-Customer’ data, from lead generation to territory assignment to paying Customers, helping to craft the building blocks to create efficient and effective processes to maximize our reach from a territory management perspective. This also includes our ‘people’ data, or the contacts and leads associated with these Customers and the processes that support how we market, communicate, and segment effectively. In addition to stakeholder partnership and project management, this role will also be responsible for technical support and ownership of specific modules within our Technology Stack, and the processes supporting them, including these specific areas of interest: Salesforce Territory Management, Clari, a ‘sales reach-out tool’ to be defined, and D&B Optimizer in Salesforce.

In this role you will:

• Be responsible for driving long term projects with multiple milestones spanning across technical changes to Salesforce, business process changes, data updates and focused data cleanup, and related change management

• Play a lead role in Rapid7’s roll out of Salesforce Territory Management from business discovery and process design through to system implementation and roll out

• Play a lead role in crafting Rapid7’s contact data strategy, and the key foundational elements associated including data quality, GTC Team contact creation processes, GTC Team contact management processes, and foundational elements to support segmentation to drive strategic campaigns from sales and marketing

• Lead discovery discussions with stakeholders to understand critical business outcomes, driving to root source causes and proposed fixes

• Help design technical solutions along with Applications (IT) Team and other operational teams 

• Actively learn the Rapid7 ‘customer data cycle’ from Lead Creation through to a formalized Customer, and help build consistency and structure into the process from a data perspective

In return you will bring:

• 2-3 years of experience in a business analyst role with a systems driven focus, ideally Salesforce, with Admin credentials a plus

• Experience progressing forward long term cross-functional initiatives involving multiple stakeholders to successful completion, including effectively managing a road map, communicating timelines, expectations and risks along the way

• Systems driven, analytical mindset including an ability to lead root cause analysis, and drive towards sustainable long term solutions rather than quick short term fixes

• Self-driven work ethic, a demonstrated ability to build and execute a pathway to achieve high-level goals

• Open minded, positive problem-solving approach to technical issues, process challenges, etc. to steal from an internal mantra, ability to “Fall in love” with the problem in order to fully understand it from a 360 degree perspective

• Ability to thrive in a fast paced, ever changing environment with multiple stakeholders and competing priorities

• Strong communication skills are critical, including an ability to interact with senior level stakeholders on a regular basis

• Proficiency in Excel/Google Sheets

• Bachelor's degree or equivalent experience 

Nice to have, but not required:

• Experience with Salesforce Territory Management or a similar territory management application is a plus

• Experience with any ‘sales and marketing outreach’ tool is a plus (SalesLoft, Outreach, other tools)

• Experience with reporting and data visualization tools is a plus (Domo, Tableau, other data visualization tools)

• Experience working in a business operations role within a software company