Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
As a Configuration Consultant III, you will handle complex, high-liability restaurant implementations and serve as an escalation point for difficult customer situations. You will independently perform advanced MLM builds and manage intricate ToastWeb setups. Beyond individual project execution, you will act as a mentor to new hires, identify gaps in standard operating procedures, and proactively collaborate with cross-functional teams to improve the customer onboarding experience.
Your day might start with a working session with a brand's corporate team to map menu requirements across multiple locations. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting a complex menu request, the next assisting with reframing a rollout timeline for a regional VP.
You are a leader on the Technical Onboarding team. You mentor peers and serve as the primary escalation point when advanced menu challenges surface across the Enterprise deployment organization.
What you'll do (Responsibilities)
- Reliable expert menu programming and ability to perform MLM builds with minimal oversight.
- Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live
- Lead integration frameworks that hold up across dozens or hundreds of sites
- Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface
- Navigate difficult customer relationships, mitigate implementation risks, and drive escalations to completion without management oversight.
- Lead cross-functional initiatives and drive project success across the Enterprise deployment organization
- Proactively identifies workflow or documentation gaps and presents viable solutions to leadership.
- Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project
What you'll need to thrive (Requirements)
- 5+ years of combined experience in POS, technology, or SaaS
- Demonstrated experience implementing complex menu building and managing integrations
- Delivers results that meet and often exceed customers' quality expectations
- Advanced understanding of Enterprise configurations and third-party integrations
- Proven ability to own and drive cross-team escalations to resolution
- Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish
- A self-starter's instinct for navigating multi-unit chaos and bringing structure to it
- Confidence building cross-functional relationships and influencing successful multi-team collaboration
- Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations
What will help you stand out (Non-essential Skills/Nice to Haves)
- Experience with various customers within the Enterprise, Hotels, Sports, and Entertainment industry
- Proven experience operating in fast-paced, high-volume restaurants, hotels, sports and/or entertainment venue environments.
- Strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands.
- Project management certification (PMP or CAPM)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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