Jobs at Toast

Build and grow Toast’s consumer social and community presence across Instagram, TikTok, and emerging platforms. Create and publish content, engage and moderate audiences, define the consumer brand voice, amplify user-generated content, collaborate with creators and internal partners, monitor sentiment, and measure community growth, engagement, share of voice, and referral traffic to improve content and channel strategy.

Leads North American Talent Operations and People Services, managing shared-service delivery across the employee lifecycle. Oversees benefits, compensation, employee support, metrics, SLAs, compliance, automation, standardization, and continuous improvement. Manages and develops a People Operations team, partners with global centers of excellence, and drives HR transformation, technology adoption, stakeholder alignment, and complex people initiatives in a global matrixed organization.

Serve as a strategic HR partner to Toast’s global R&D organization, advising senior leaders on organizational design, restructurings, performance calibration, feedback culture, engagement, compensation, leveling, and people programs. Use employee data, engagement metrics, headcount models, and AI tools to guide decisions and measure outcomes. Lead org design initiatives, support change implementation, coach executives, and influence company-wide people strategy across Engineering, Product, and Design.

Leads Customer Success analytics strategy, executive business reviews, customer experience and voice-of-customer insights, enablement impact measurement, and data foundation development. Manages two analysts, partners with data engineering and data science, applies statistical and experimental methods, analyzes structured and unstructured customer data, and uses AI tooling to improve self-service and recurring analytics. Translates ambiguous business questions into actionable recommendations for senior leaders.

Owns workforce operations for Marketing Success Managers, including new-hire readiness, systems access, hiring cadence, restaurant assignments, onboarding and offboarding, roster accuracy, and capacity-planning inputs. The role coordinates across recruiting, contracting, IT, finance, and management teams; maintains trackers; identifies process gaps; and improves manual workflows through automation.

Manage full-cycle, high-volume recruiting for R&D and G&A roles, including sourcing, candidate engagement, application review, hiring-manager partnership, pipeline development, inclusive hiring, and recruitment metrics. The role requires adapting strategies to changing business needs, supporting strong candidate and stakeholder experiences, and collaborating cross-functionally to meet hiring goals.

Lead global revenue accounting and controls for a public company, ensuring ASC 606 compliance, accurate period-end close, SEC reporting support, SOX controls, and accounting for new products and acquisitions. Partner cross-functionally to design scalable processes, drive automation and AI-enabled improvements, support audits, and build a high-performing team that balances technical accounting rigor with customer and business needs.

Partners with International go-to-market leaders on financial planning, budgeting, forecasting, headcount planning, KPI reporting, and strategic analysis. The role builds topline and expense forecasts, tracks performance against plan, evaluates unit economics such as LTV/CAC, identifies risks and efficiency opportunities, and conducts ad hoc financial modeling. It also communicates insights to cross-functional and senior leadership across Finance, Sales, Onboarding, and Marketing.

Own and scale Toast’s Product and Design internship and early-career talent programs. Responsibilities include securing headcount, designing cohorts and evaluation frameworks, coordinating stakeholders, delivering intern programming, managing conversion processes, representing Product at university engagements, and using retrospectives to build a broader R&D leadership pipeline. The role requires strong program management, executive influence, talent judgment, communication, and regular onsite presence in Boston.

Drive new customer growth among Thai cuisine restaurants using consultative sales. Responsibilities include following up on qualified leads, generating referrals, conducting discovery calls and product demonstrations in Thai, preparing quotes and contracts, closing sales, understanding competitors, and supporting successful post-sale onboarding. English is used for internal communication, while Thai supports customer engagement. The role is home-office based and includes uncapped commissions.

Join a founding retail sales team to prospect and close convenience stores, grocery stores, and bottle shops. Manage full sales cycle, deliver demos, craft customized solutions, collaborate cross-functionally, use Salesforce to track activities, and grow Toast Retail presence in an assigned territory. Requires travel (~25%) and entrepreneurial sales mindset.

Sell the new Toast Retail platform to convenience stores, grocery stores, and bottle shops in an assigned territory. Prospect, demo, negotiate, and close deals using a consultative approach; manage the full sales cycle in Salesforce and collaborate cross-functionally to ensure successful delivery.

Founding bookkeeper role owning end-to-end books for pilot restaurant customers, handling chart of accounts, monthly close, reconciliations, and financial statements. Serve as restaurant accounting expert, embed with product and engineering to shape tooling and SOPs, document controls/QA, and work directly with operators. Split time between hands-on bookkeeping and building scalable processes and automation.

Own end-to-end bookkeeping for pilot restaurant customers, including reconciliations, monthly close, and financial statements. Serve as in-house expert on restaurant accounting, embed with product and engineering to translate workflows into product requirements, and design SOPs, controls, and QA processes to scale the bookkeeping function. Work directly with operators and help define hiring, tooling, and automation priorities while balancing hands-on bookkeeping with higher-leverage building work.

Own Toast’s Voice of the Customer program across customer segments, analyzing NPS, CSAT, CES, qualitative feedback, and business metrics. Identify root causes of customer pain, develop data-driven recommendations, improve CX measurement practices, and influence cross-functional teams to prioritize customer-focused solutions. The role also builds listening channels, promotes customer-centric decision-making, and aligns CX priorities with organizational goals.

Supports new customer acquisition by partnering with SMB Account Executives on Hindi-language opportunities. Conducts discovery calls and product demonstrations, communicates with prospects, reviews quotes and contracts, assists deal progression, and supports transitions to onboarding. Requires fluent written and spoken English and Hindi, strong communication, adaptability, and a collaborative, feedback-driven mindset. The role is fully remote and includes uncapped commissions.

Leads Toast’s merchant liens, levies, garnishments, UCC, tax lien, and bankruptcy compliance function. Builds policies, governance, workflows, systems, KPIs, and a specialized oversight team while insourcing operations from a third-party partner. Manages complex escalations involving customers, creditors, attorneys, Legal, Risk, Finance, Product, and Engineering, ensuring compliant withholding, remittance, releases, and handling of high-risk cases.

Design, build, and operate production AI automations and agentic workflows for Toast’s customer care systems. Integrate LLMs with Salesforce Service Cloud, Amazon Connect, and workflow platforms; develop autonomous actions with human oversight; test, monitor, and improve system reliability, accuracy, latency, and cost. Collaborate with software engineers, Salesforce developers, and care operations stakeholders to translate workflows into scalable intelligent solutions.

Lead the design and delivery of complex distributed systems and high-impact product initiatives for Toast’s Catering & Events platform. Own critical architecture, drive technical strategy, improve scalability and reliability, mentor engineers, establish engineering best practices, and collaborate with Product and Design. The role also involves applying AI tools to improve developer productivity and enable new capabilities.

Own the Talent Acquisition technology stack, including Greenhouse, GoodTime, and BrightHire. Configure systems, manage integrations, permissions, workflows, compliance, releases, reporting, automation, vendors, renewals, and roadmaps. Partner with recruiting, People Systems, Analytics, IT, Security, Legal, Procurement, and Finance to improve processes, data quality, system adoption, and monitoring. Evaluate recruiting technology, document architecture and runbooks, and resolve system issues. The role may eventually build and lead a small team.