Jobs at Toast

126

Reporting to the VP People Success, you’ll be responsible for partnering with senior and executive leadership in providing guidance, frameworks, courage, and process to a rapidly scaling organization. The ideal candidate will bring a wealth and breadth of strong functional human resources expertise, business acumen, cultural awareness, consultative skills, and customer service orientation. The person in this role is a self-starter and true executive consultative people partner in all ways. S/he should have proven experience driving business concepts and aligning business needs with people-centric solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business, and at the leadership level.

Re-architecting our system for batching payments on a nightly basis to reduce IOPS required and improve scalability. Implementing a new API for handling credit card authorizations more flexibly, along with corresponding client-side code. Designing an improved architecture for integrating multiple authorization and settlement options.

Toast is looking for a Principal Software Engineer to play a critical role on the team responsible for building our customer billing platform which handles how we charge customers for Toast products and services. At Toast, we connect our proprietary technology platforms with integrations to standard enterprise systems such as ERP (Netsuite), and CRM (Salesforce) to deliver seamless billing experiences for our restaurant clients and supported by our business operations, sales, and customer success teams. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with our customers. We are now a multi-product company, handling several millions of dollars of billing transactions, it is important we bill our customers accurately and transparently. We need your help to build and improve this mission critical part of our product.

Re-architecting our system for batching payments on a nightly basis to reduce IOPS required and improve scalability. Implementing a new API for handling credit card authorizations more flexibly, along with corresponding client-side code. Designing an improved architecture for integrating multiple authorization and settlement options.

The Toast Payments Manager will help scale and manage the Toast Payments team. Responsibilities include strategic initiative execution, team management (analyst level), assisting customers as needed, and management of day-to-day operations. 

 We are looking for a highly motivated Analyst to join the Toast Payments team and play a key role in our continued growth and making data-driven improvements. The Payments Intelligence Analyst will be responsible for identifying and providing insights in payment processing cost optimization and improvement. Toast processes billions of dollars every year and this role will drive high impact decision-making through analysis and reporting.

We are looking for the Strategy Manager to join the Toast Payments team with a specific focus on Toast Payments pricing strategy. S/he will focus on all Toast Payments pricing and packaging initiatives for existing and new Payments products in partnership with Product Marketing, Product, Sales and Customer Success teams. S/he will develop a data-driven approach to execute Payments pricing optimization from planning and development, implementation to measurement and ongoing iteration. 

The Tax Intern will report to a Senior Accountant and is responsible for, but not limited to: assisting and supporting the accounting team in carrying out the responsibilities of month end close and state tax and information filings. This is a fast-paced, challenging role that requires time management and organizational skills. Individuals in this role should be comfortable interacting with internal and external business partners as needed.

 As the Sr. Website Design & UX Manager, you will be responsible for bringing to life the design roadmap for our digital experiences. In doing so you will drive step function improvement in our performance, brand identity and consistency, and conversion. The ideal candidate will have experience with both UI and UX and demonstrated the ability to be a leader and individual contributor on large digital design projects across a team.  You’re a perfect fit if you have a passion to consistently improve the user journey and are able to link creativity and innovation. You enjoy working in a collaborative environment - especially with developers - and know that the best outcomes can also be informed by a little bit of data. Above all else, you love the creative process. Coming up with create solutions to make a business impact and drive connection between a brand and its consumers.

As a Sales Development Representative (SDR), you will help build our sales pipeline by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Toast. You’ll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth. With uncapped earnings and a clear, results-oriented career path, we are invested in promoting from within.

We’re seeking a Research Coordinator to help us build a thriving research practice. You’ll support researchers by handling the logistical aspects of the research process - proactively finding opportunities to help us formalize, improve and scale our processes. You’re right for this role if you are detail-oriented; collaborative and humble; have a can-do attitude; and you’re naturally curious.

Toast is seeking a talented visual designer to create beautiful and effective visuals that take our brand to the next level. In this role, you’ll be involved in every aspect of the visual design process across different types of media formats (website, video, print, etc.) from brainstorming concepts, to interacting with internal teams, to executing creative assets deployed across our restaurant community. The ideal candidate should have the ability to push the boundaries of what’s possible while upholding our high standards for quality, executing across a full range of skills in graphic design, illustration, animation, typography, and photography. This is an ideal position for someone with 3-5 years of experience and looking to accelerate their career

We are looking for an enthusiastic, organized, and detail-oriented Benefits Specialist to join our People and Culture Team. Reporting to the Director, People and Culture, the Benefits Specialist will be responsible for the administration, compliance, and management of all benefit programs for our employees throughout the US and Dublin. The Benefits Specialist will be friendly and helpful, comfortable with handling highly confidential information and will know how to prioritize work and understand the balancing act of managing multiple projects simultaneously. The ideal candidate thrives in a fast-paced environment, and has excellent analytical and communication skills.

In the ARSA role, you will operate as a customer advocate and support our growing SMB customer base. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

We are looking for a highly-motivated, energetic, and entrepreneurial Director of Product Operations to support the scale of the product organization to drive superior product execution. You will be working directly with the product teams to ensure we release easy-to-use, delightful, and high-quality products that drive business impact for our customers. The right person will be the strategic voice and partner with the product leadership team and oversee initiatives to scale product teams.

We’re seeking a Product Designer who balances user goals and business objectives that results in a simple yet effective design. You’re right for this role if you have responsive web experience; love taking an iterative approach to design that includes user research and collaboration; your attention to detail and problem solving skills are obvious throughout the entire process; you’re curious and you understand there’s always more to learn.

As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

As an Associate Project Manager (APM), you will manage all aspects of the mid-level solution implementation. You will use your hospitality experience to delight our customers as you guide them through the implementation process. Leveraging a network of dedicated services resources and third party partners, you will ensure our customers' successful integration into the Toast family.  

Communicate with managers to determine and anticipate staffing needs. Implement and enforce consistency with recruiting policies and procedures. Successfully manage, prioritize and close searches against a timeline according to established benchmarks and metrics. Develop sourcing strategies, plans and pipeline. Review and screen all resumes and applications. Participate in recruiting events such as job fairs and other events. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Understand and make recommendations for ideas and strategies related to recruitment of talent that will contribute to the long-range growth of the company.

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding

Reporting to the Business Systems Manager, G&A the NetSuite Administrator administers, supports and maintains Toast's NetSuite platform and users. The Netsuite Administrator will be responsible for maintaining and developing the NetSuite platform and external integrations and function as a key contributor to many high value business initiatives for the Toast Business Systems team. They will work closely with the Accounting and Finance teams to ensure the highest level of data accuracy and in maintaining and improving the functionality of various financial systems. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of Toast’s financial systems to the organization.

We are looking for a Senior Software Engineer to play a meaningful role on the payments team responsible for processing payments on behalf of our restaurants and ensuring that restaurants are paid in a timely manner. Our payments system is built as a set of Java microservices deployed to AWS, interacting with thousands of Android tablets using modern payments hardware, as well as partners through our API. Payment processing is a key source of Toast’s revenue and also the lifeblood of our customers: we process multiple millions of dollars in transactions per day. Our payment processing systems operate in a highly secure environment with zero downtime, with our engineers practicing strong discipline to keep things running smoothly.

Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers. Conduct due diligence/underwriting calls with customers and effectively summarize transaction risks for the Toast Capital Credit Committee. Address customer questions, concerns, and inquiries related to potential or outstanding transactions. Track and report performance metrics to enhance Toast Capital NPS and maintain portfolio quality. Assist with process improvement initiatives for Toast Capital operations. Develop cross-functional relationships with teams across the Toast organization, including regular interaction with the Credit Committee and Credit Risk Strategist .

Toast is seeking a dedicated Compliance Manager/Internal Auditor to support our core POS business in both compliance and audit program management. In this role, you will own corporate policy and procedures, help to establish an internal audit function, advise and guide internal teams on risk management relating to things like product launches and provide ongoing program support.

Toast's Financial Planning & Analysis (FP&A) team is seeking a Director who will lead a team responsible for the company's forecasts, annual budget cycle, management and Board reporting, as well as provide financial partnership to the organization. Specifically - they will play a significant role in designing, implementing, and executing planning and reporting processes with an integrated financial system, and will become the in-house expert on how our systems integrate to deliver insight to the business.

In this role, you will be responsible for providing data-driven insights to inform key strategic decision making across the company, with an emphasis on market research. You will be designing, executing and analyzing primary market research to help answer our biggest strategic questions. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record of uncovering market insights, and thrives in a hyper-growth environment. If you’re a data-driven market researcher with strong communication skills and a “get stuff done” attitude, read on!

As a Project Manager (PM), you will manage all aspects of the mid-level solution implementation. You will use your hospitality experience to delight our customers as you guide them through the implementation process. Leveraging a network of dedicated services resources and third party partners, you will ensure our customers' successful integration into the Toast family.  

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding

We are looking for a Senior Software Engineer to play a major role on the team responsible for scaling our Android platform and the supporting infrastructure. Toast’s platform supports tens of thousands of devices per day, and this number grows constantly as we add new restaurants to the platform. Android Platform has three major scopes. We are responsible for the Android app architecture and providing developers with a great platform to create features effectively. We also manage all the data produced from our devices, which allows our teams, engineering and otherwise, to have better insights into customer day-to-day interactions. We own our upgrade process and related release management process for our app rollout.

Role-based-access-based self-service deployment for developers into multiple environments. Scaling into sharded, large relational databases. A system that allows restaurants to take payments even while our primary credit card processor is offline. Automating complex transformations with AWS Lambda and Step Functions.

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Toast is looking for a Software Engineer II to be part of our Core Integrations team responsible for full stack development. You will be working on features on our Android tablets (Java/Kotlin), backend server code (Java), front-end UIs (React/Play/pure JS), and external APIs driven by Dropwizard microservices. That means that there are always opportunities to learn as we make an impact on our customers’ experience across Toast. Help design full-stack features for our up-and-coming products, dive deep into Android to improve our in-restaurant experience. Create robust and well-performing microservices used by thousands of restaurants and hundreds of thousands of employees every day. We need your help to revolutionize our management tools that are a critical part of every restaurant.

The Manager, Business Intelligence will play an integral role in our budding Business Intelligence team. This person will lead a team of multiple analysts and help drive efficient data-driven decision making across the organization. We are looking for a highly motivated, energetic candidate with experience managing top performers and working in cloud-based BI stacks who isn’t afraid to dive into data and get their hands dirty from time to time.

The Junior Staff Accountant will assist in the accounting operations of the company by helping us with various general ledger activities while helping to streamline vital accounting practices. We are looking for candidates with an accounting or finance degree and experience in at a high–growth technology company. This is an important role with high visibility throughout the organization.

Toast is looking for an experienced Operations Player to join our Revenue Operations team to own our partnership with Toast’s Systems organization around process development and specific, highly-technical parts of our go-to-market engine. You’ll work closely with the operations, systems and leadership teams to guide the development of new and existing processes. At the same time, you won't be scared to get your hands dirty and will always be ready to roll up your sleeves and assist in the building of tools through the lens of our data structure. You should have a track record of successfully designing internal process and experience in working cross functionally across multiple executive stakeholders to turn their visions into functional business tools.

Implement, monitor, and maintain a suite of React web applications with guidance from our product manager and product designer. Drive the discovery and adoption of best practices not just on the Capital team but across all frontend teams through participation in our frontend guild. Review code to ensure technical implementation meets functional requirements. Mentor and guide less experienced engineers.

As a Full Stack Web Developer you will have an opportunity to develop interactive web pages, assist in the build out of Toast’s new Blog, work on an e-commerce platform, manage and optimize our dev stack and production pipelines, build SPA’s, and develop Craft CMS plugins. The idea candidate will have experience building interactive web pages, have experience developing websites on a PHP-based CMS, have experience in AWS and managing a dev ops stack, and have experience working with other teams within marketing to deliver on cross-team marketing goals.

Reporting to the Business Systems Manager, the Salesforce Administrator will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Force.com platform. The successful Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of the Salesforce. 

Reporting to the Senior Manager of Business Systems Architecture and Integrations, the Systems Solutions Architect will provide expertise in process design, data architecture and platform lifecycle /development solutions for all of Toast’s Business Systems teams. The Systems Solutions Architect will be responsible for facilitating and executing high quality and scalable stakeholder deliverables within an Agile development environment. 

Toast, Inc. is hiring a Payroll Product Compliance Manager to manage the day-to-day compliance needs of Toast's subsidiary StratEx, a leading provider of HR and payroll software solutions serving the restaurant industry. 

In this role you will be responsible for pricing analysis and recommendations across Toast’s suite of product offerings. You will need to be a self-starter with strong analytical skills and a proven track record of completing analyses and implementing price tests and changes in a high growth environment. The pricing manager will drive the development of new business models, optimize pricing and packaging offerings, and contribute to shaping Toast’s pricing strategy.

We’re seeking a Principal Product Designer to create a shared vision of B2B experiences at Toast. You’re right for this role if you’re a highly strategic thinker with the ability to dive down into the nitty gritty details; you love to mentor others - empowering team members to deliver intuitive experiences that “Do right by the customer”; and your high quality work and collaborative style inspires others to the point where people ask to work with you.

The Project Manager’s role will provide project management across IT and process efficiency driven initiatives, including hardware and software implementations, upgrades, migrations, office build-outs and office moves. They will provide project management for implementing new technical initiatives; as well as aid in the streamlining, automation, and simplifying processes. This is a hands-on position that requires strong skills in project management and change management across cross-functional stakeholders.

The Senior Analyst, Marketing will play a key role in the data-driven growth of marketing’s contribution to Toast’s growth as a member of the Marketing Operations team. By looking across Toast’s data sources, the Senior growth analyst will be responsible for driving insight from the activity across all marketing channels. This role will be responsible for developing insights, drive decisions with data, and build capabilities that allow us to deliver the right marketing messages and insights to restaurants.

As an Inside Sales Representative, you will be part of a team that is transforming the way restaurants operate. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast products and services to the SMB market. If you like mobile technology, have experience in the restaurant industry, and can communicate clearly, effectively, and persuasively, join us. 

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding

Lead and develop a team of High Volume, Talent Acquisition Partners, ensuring the team has a high level of impact. Develop strong relationships and communication with managers (both local and remote) to anticipate hiring needs. Implement and facilitate consistency of recruiting policies and procedures. Develop sourcing strategies, plans and pipeline. Share ideas and collaborate on implementing strategies related to recruitment of talent that will contribute to the long-range growth of the company.

Lead and develop a team of Talent Sourcers, ensuring the team has a high level of impact on top of the funnel. Establish a centralized talent sourcing vision, strategy, and roadmap for immediate and long-term hiring goals. Implement and improve sourcing strategies in ways that lead to measurable results in recruiting metrics (e.g., response rates, screen volume, conversion rates, candidate NPS, hires). Work closely with leadership in all departments to ensure proper alignment of sourcing needs.

Design intuitive experiences across mobile and responsive web platforms - delivering easy to follow wireframes, workflows, and prototypes. Collaborate with user research and product management to understand customers, translating understanding into design artifacts that shape thinking. Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results. Define success metrics - tying efforts to business and customer value. Proactively identify and contribute ideas as a catalyst for driving positive change.

Toast is looking for a Principal Software Engineer to play a critical role on the team responsible for building our eCommerce platform and associated integration technologies. This platform enables restaurants to discover and order Toast products and services on the web. We at Toast believe a great e-commerce experience is a critical part of delivering a frictionless self-service experience for ordering Toast products to the restaurants we serve. We are combining Magento eCommerce platform with integrations to standard enterprise systems such as ERP (Netsuite), CRM (Salesforce) and Marketing automation (Marketo) to deliver a seamless experience for our customers, business operations, sales, and customer success teams. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with the restaurants we serve. Every day we are working on interesting problems of scale, representing billions of dollars in value to our customers. We need your help to build and improve our platform and add the next generation of features to this absolutely mission critical part of our product.

We’re seeking a seasoned user experience professional with an e-commerce background to balance user goals and business objectives to deliver intuitive experiences that “do right by the customer.” You’re right for this role if you’re strong in UI design and have extensive experience with responsive web; you’re well versed in common patterns for e-commerce, but also love lean experimentation and testing concepts with end-users; your collaborative style inspires others to the point where people ask to work with you; your high quality standards and problem solving skills are obvious throughout the entire process; and you acknowledge there’s always more to learn.

Toast is looking for a Staff Software Engineer to play a critical role on the team responsible for building our eCommerce platform and associated integration technologies. This platform enables restaurants to discover and order Toast products and services on the web. We at Toast believe a great e-commerce experience is a critical part of delivering a frictionless self-service experience for ordering Toast products to the restaurants we serve. We are combining Magento eCommerce platform with integrations to standard enterprise systems such as ERP (Netsuite), CRM (Salesforce) and Marketing automation (Marketo) to deliver a seamless experience for our customers, business operations, sales, and customer success teams. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with the restaurants we serve. Every day we are working on interesting problems of scale, representing billions of dollars in value to our customers. We need your help to build and improve our platform and add the next generation of features to this absolutely mission critical part of our product.

We seek a smart, ambitious, and passionate Director to drive and lead our Support outsourcing initiatives and relationship management. In this role, you will be responsible for the overall management and effectiveness of vendor partner contact and call centers. This includes: Assuring the attainment of financial and operational targets, and delivery of contractual obligations; drive and manage the alignment of the outsourcing strategies, and partner with Customer Support and Customer Success leadership to drive improvement in processes and tools.We seek a smart, ambitious, and passionate Director to drive and lead our Support outsourcing initiatives and relationship management. In this role, you will be responsible for the overall management and effectiveness of vendor partner contact and call centers. This includes: Assuring the attainment of financial and operational targets, and delivery of contractual obligations; drive and manage the alignment of the outsourcing strategies, and partner with Customer Support and Customer Success leadership to drive improvement in processes and tools.

You will partner with Toast Product Management to develop a technology roadmap that enables enterprise customers to leverage the power of Toast. They work closely with technical leaders and implementation teams across R&D to deliver robust, scalable solutions with integrations to customers’ external systems. While the role is primarily internally-facing, it requires infrequent interaction with Enterprise customers, listening to their requirements and providing expert guidance as they deploy Toast.

In this role you will be responsible for value maximization programs for existing Toast customers, influencing onboarding, product adoption, and retention metrics. You will need to be a creative self-starter and highly competent in working cross functionally within the organization to build effective multi-touch campaigns.

Toast is looking for a Senior Android and Quality Automation Engineer to play a significant role on our Orders Workflow team. This team provides our most important features - to take orders for our customers and to manage the complex workflows during restaurant service. We utilize technology to help our restaurants be more efficient while consistently offering their customers the best dining experience. This means that our technology has to work seamlessly, even as our platform scales to thousands of concurrent diners or hundreds of thousands of restaurants.

Partner with the TA leadership and the executive team to define the ideal profile of a Toast leader. Drive the strategy for attracting, recruiting, and hiring senior leaders including ensuring the creation of a diverse talent pipeline. Devise a market mapping and research strategy to build and maintain a pipeline of key executive talent in anticipation of future needs. Identify preferred search firms to source key executive talent for current and future needs. Drive the full life cycle of the executive search process - including partnering with executive management on position definition, search strategy and candidate requirements, developing recruiting strategies and offers and negotiations. Partner with the TA Operations team to maintain reporting/tracking and analytical data regarding all facets of the executive hiring process and pipeline. Conduct in-depth interviews of potential candidates and manage executive candidates throughout the candidate lifecycle. Create job specifications, assessments, scorecards and other supporting documentation, in collaboration with the hiring manager.

Bring a passion for delivering a best in class recruitment experience to candidate, hiring managers, colleagues and leadership. Develop strong relationships and communication with managers in order to manage and drive current and future hiring needs. Successfully prioritize searches efficiently based on established benchmarks and metrics in order to meet business goals. Develop sourcing strategies, plans and pipeline. Leverage data and metrics to ensure alignment, exceptional candidate experience, and to influence a consistent and fact based approach to hiring. Share ideas and collaborate cross functionally related to recruitment of talent that will contribute to the long-range growth of the company.

Toast is looking for a Principal Software Engineer to play a meaningful role on a new and growing team responsible for transforming the way restaurants manage and connect with their employees. The team will need to solve a wide spectrum of engineering problems: reliability, availability, scale, new features, and new products.

We are looking for a Software Engineer to play a meaningful role on the payments team responsible for processing payments on behalf of our restaurants and ensuring that restaurants are paid in a timely manner. Our payments system is built as a set of Java microservices deployed to AWS, interacting with thousands of Android tablets using modern payments hardware, as well as partners through our API. Payment processing is a key source of Toast’s revenue and also the lifeblood of our customers: we process multiple millions of dollars in transactions per day. Our payment processing systems operate in a highly secure environment with zero downtime, with our engineers practicing strong discipline to keep things running smoothly.

Collaborate with the People Team (Talent Acquisition, People Success, People Operations and Learning & People Development) to help develop and execute on Toast’s people analytics and technology strategy. You will use your systems and analytics expertise to evaluate and impact every step of the employee journey at Toast. What sets this role apart from a traditional analyst is that it combines business strategy, people, process, and data. To be successful, you’ll need to excel at gathering requirements, and informing/influencing stakeholders on programs and processes that surface actionable people insights. If you’re excited about contributing to a vision and getting in the weeds to help execute on it, this role is a good fit.

As an Associate Product Manager, you will work hand-in-hand with a fast paced R&D team building the next generation of consumer food experiences. You will be supporting the Toast TakeOut product, Toast’s first direct to consumer experience. Toast TakeOut is an iOS app that allows guests to order ahead at their favorite restaurants without waiting in line. In addition to driving growth for the Toast TakeOut app, you will be involved in the research, design, and testing of new consumer food experiences.

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud

The Marketing Operations team plays a key role in Toast’s Go-to-Market Strategy. By conceptualizing and executing operational strategies and plays, the team supports the full range of Marketing functions. The team is a resource to team members and thought partners in developing strategy and technology investments. The Marketing Operations Manager will lead key projects for the Marketing and Go-to-Market organization ensuring high quality leads reach our sales force. S/he will work cross functionally and with Marketing Operations team members to manage the implementation of systems, tools and reporting structures for new products, ecommerce solutions and new marketing channels.

Toast is looking for a passionate Program Manager to drive marketing website initiatives forward. The ideal candidate is someone who thrives within a fast-paced environment, is always looking for ways to improve, and enjoys being collaborative. You will work to scope, drive, and deliver web projects with cross-functionally partners across the entire organization. Sitting in the center between marketing/business, development, and design, strong communication and organization skills are the keys to success. 

Toast is looking for a Director to lead our creative team, champion campaigns and ideas, and further our brand’s tone, look, and feel. The ideal candidate is someone who thrives within a fast-paced environment, is always up for the next creative challenge, and enjoys being collaborative and hands on. You will work to define and own the company brand, partnering across the organization to create brand consistency in the products we bring to market. Above all, you will inspire and by example by developing a world-class creative team, providing clear direction and creative feedback that pushes our work to new heights.

As an Inside Sales Representative, you will be part of a team that is transforming the way restaurants operate. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast products and services to the SMB market. If you like mobile technology, have experience in the restaurant industry, and can communicate clearly, effectively, and persuasively, join us. 

Conduct high volume prospecting for qualified leads (100+ outbound calls per day). Work closely and collaboratively with the field sales team to develop and implement appropriate prospect communication plans. Work internally with other departments to ensure proper quality and quantity of demonstrations. Schedule online and onsite product demonstrations for Inside and Field Sales Representatives. Conduct needs assessments calls with specific prospects as assigned.

Develop strong relationships and communication with managers to anticipate hiring needs. Source, interview, present and close candidates for Engineering, QA, Product Management and other roles, as needed. Create sourcing strategies, plans and pipeline. Prioritize, manage and complete searches efficiently based on established benchmarks and metrics. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to recruitment of talent that will contribute to the long-range growth of the company.

The Help Desk Analyst will provide rockstar tech support for Toast employees in a fast paced, and exciting environment, while participating in various projects and initiatives. This is primarily a desk-side support “IT Generalist” role with some remote support involved.

We are seeking a Strategic Finance Manager to help lead the company’s long-term strategic planning process including business forecasting, investor and board reporting, and strategic projects. The Finance & Strategy team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to impact strategic decision making in a hyper-growth environment at scale.

We are looking for a software engineer to contribute on the team responsible for scaling our cloud platform and infrastructure. Toast’s platform processes tens of millions of requests per day from hundreds of internal services and tens of thousands of mobile devices; these numbers grow exponentially year over year as we add new restaurants and capabilities to the platform. Our team is responsible for developing secure, observable, highly available, large-scale shared services and infrastructure.

Designing and building our next generation of data infrastructure that securely stores critical customer information. Reaching across all parts of the Toast product to integrate a rich and consistent set of data driven APIs that power new and old wings of the product with elegance. Leading a small group of engineers, drawing from industry experience to mentor and grow them as you help steer the ship. Polishing and improving the data model used across the company with an eye toward long term scalability.

Toast’s Core Product Team is looking for a Product Manager to drive forward a technical and user-experience driven roadmap for our Data Publishing system. Publishing is mission critical for every Toast restaurant each and every day. It’s how restaurants do everything from updating their menus, adding new employees, to monitoring system changes and data configurations. As Toast’s customer base continues to grow at a phenomenal rate, our infrastructure needs to keep pace with both our growth and the increasingly complex and technical needs of our customers. The Publishing Product Manager will be responsible for defining the roadmap, key business metrics and SLOs to help Toast meet the needs of restaurateurs of all types run their businesses. 

Building and maintaining the infrastructure of our high performance, highly reliable data analytics platform. Polishing and improving the data model used across the company with an eye toward long term scalability. Working individually or sometimes as the technical leader of a small group of engineers across a broad spectrum of projects. Collaborating with many of the most critical aspects of the business, ranging from the CTO all the way to Customer Success and Marketing.

Toast’s Core Product Team is looking for a Product Manager to drive forward a technical and user-experience driven roadmap for our Data Publishing system. Publishing is mission critical for every Toast restaurant each and every day. It’s how restaurants do everything from updating their menus, adding new employees, to monitoring system changes and data configurations. As Toast’s customer base continues to grow at a phenomenal rate, our infrastructure needs to keep pace with both our growth and the increasingly complex and technical needs of our customers. The Publishing Product Manager will be responsible for defining the roadmap, key business metrics and SLOs to help Toast meet the needs of restaurateurs of all types run their businesses. 

We are looking for a talented coach and trainer, with high social intelligence and the ability to motivate and develop a team of sales reps. You must be able to hold individuals accountable for hitting targets (past management experience is key) and be able to coach reps to a training plan to ultimately help facilitate deals through early stage qualification and discovery.  The ability to provide feedback to reps and coach to a selling methodology to improve close rate is critical, as well as a high level of energy and excellent communication skills. You should be a team player with the ability to balance a competitive, fast-paced sales team with a respectful, healthy and fun work environment. 

Toast is looking for a Senior Software Engineer to play a meaningful role on the team responsible for our Labor and Payroll workflows. Our team is as full stack as you can get, working on features on our Android tablets (Java/Kotlin), backend server code (Java), frontend UIs (React/Play/pure JS), and external APIs driven by Dropwizard microservices. That means that there are always opportunities to learn as we make an impact on our customers’ experience across Toast. Help design full-stack features for our up-and-coming Payroll product, dive deep into Android to improve our in-restaurant labor experience, and be one of the first to break our monolithic codebase into focused microservices. A restaurant’s employees are a critical part of every restaurant, and we need your help to revolutionize our management tools that are used by thousands of restaurants and hundreds of thousands of employees every day.

Re-architecting data models that track kitchen tickets to address issues syncing data between the tablets and our backend servers. Instrumenting and stress-testing our Kitchen Display Screen to set internal benchmarks for performance. Optimizing kitchen workflows by routing complex menu items and printed tickets, based on prep times, to their respective kitchen prep stations (i.e. making sure all of your entree items are timed correctly in the kitchen, so your food arrives at the right temperature).

Analyze marketing funnel, funding and credit performance data to develop new insights that lead to improved risk management, profitability, and customer experience outcomes. Develop and interpret reports to monitor risk strategy performance and recommend adjustments. Work closely with credit leadership to design tests to measure potential business enhancements, analyze results, and drive adoption based on strategic impact. Work collaboratively with Product, Business Intelligence, Data Science, Strategic Finance, and Technology teams to develop and implement new risk management capabilities and refine existing ones. Be an organizational expert on tracking tools; educate and evangelize a data-driven approach throughout the user experience. Perform ad-hoc data studies based on requirements from management. Work with the Toast Capital Management team to support decisions with data.

As an Electrical Hardware Engineer, you participate in the design, analysis, and prototyping of new products. You’ll work in a product-oriented development environment and collaborate with suppliers and outside sources to design and deliver products through production. We are in a very competitive field, so we need you to innovate and develop iconic computing devices for the fast-paced POS hardware field. You’ll need to have a solid electrical design background, as well as familiarity with fast-paced development lifecycles. You will be expected to work closely with cross functional teams in operations, product development, program management and hardware to define and deliver outstanding products. We empower small teams to do a lot in a fast-paced work environment.

Reporting to the Director, People & Culture, the Compensation Consultant will be a key resource for the company's salary and incentive programs. The ideal candidate will have solid experience in data analytics and compensation strategies to build and support all compensation and incentive programs including international, sales, and stock options.

Toast is seeking a highly motivated and talented Outbound Business Development Manager that will hire, develop, coach, and train a driven team of individuals early in their careers to become world-class sales professionals. The Outbound Business Development team is one of the first interactions our prospective customers have with Toast and is a key driver of our success.

Write code that is used for processing hundreds of thousands of payments per day, interfacing with multiple hardware reader platforms. Work closely with other teams to ensure seamless integration with our point-of-sale and backend. Participate in code reviews to ensure implementations meet functional requirements. Provide technical leadership and guidance to the team on how to build systems that solve current needs while being flexible to future changes. Guide the growth of two to four engineers, including mentoring, career development, and performance management.

The Staff Accountant will assist in the accounting operations of the company by helping us with various general ledger activities while helping to streamline vital accounting practices. We are looking for candidates with an accounting or finance degree and experience in at a high–growth technology company. This is an important role with high visibility throughout the organization.

The Senior PM will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B software products in the restaurant and hospitality industry.

In this role you will: Source, interview, and present candidates distributed across the US for Sales positions Implement and facilitate consistency of recruiting policies and procedures Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the Enterprise/Mid Market channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

We’re looking for a Director of Learning & People Development to build, promote, and manage the learning culture at Toast. S/he will be a leader with influence across the Toast organization to affect, implement, and overhaul learning development strategies and programs for all Toast employees. S/he will also work to enhance a culture of learning at Toast by leading and managing the instructional design, development, delivery and evaluation of onboarding events and programs, skill development frameworks for individuals and managers, learning methods and channel creation, and the implementation of a world-class training platform. Creativity, entrepreneurship, collaboration, and a get-stuff-done attitude are central to this person’s ethos. 

Toast is looking for a Staff Software Engineer to play a critical role on the team responsible for building our customer onboarding journey. At Toast we want to make it easy and transparent for our customers to sign up and onboard with us, this system is one of the first impression our restaurants have of working with us and first impressions matter! We connect our proprietary technology platforms with existing internal business systems (primarily salesforce) to streamline the entire onboarding experience. These systems play a critical role in how we engage and maintain high quality relationships with the restaurants we serve. 

We’re seeking a Strategic Finance Associate who will support broad initiatives including business forecasting, investor and board reporting, and strategic initiatives. The Finance & Strategy team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to impact strategic decision making in a hyper-growth environment at scale.

Experiment directly with Guests in Restaurants to test new dining experiences. Ship code that has a massive impact on guests and restaurants. Be part of a team working with Research & Design, Product and other engineers building experiences that people love.

Experiment directly with Guests in Restaurants to test new dining experiences. Ship code that has a massive impact on guests and restaurants. Be part of a team working with Research & Design, Product and other engineers building experiences that people love.

Experiment directly with Guests in Restaurants to test new dining experiences. Ship code that has a massive impact on guests and restaurants. Be part of a team working with Research & Design, Product and other engineers building experiences that people love.

Source, interview, and present candidates distributed across for G&A positions. Implement and facilitate consistency of recruiting policies and procedures. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company.

Your role is to represent what’s best for our restaurants and internal Toast teams as we build additional payment processing capabilities. Because your team’s initiatives are highly technical, large in scope, and highly sensitive to our customers (you’re touching their money!), your role is critical to our organization. We need you to tease out important product requirements from a variety of sources, communicate the technical nuances of your product decisions, and present project progress across the organization. 

As a leader on the payments team, we need your help working closely with the rest of the organization, merchants, card brands, processors, and other partners. Help us scale to millions of users, and provide restaurants with financial services that make their lives easier!

As the Director, R&D Enablement, you will be responsible for implementing enablement programs across our Product, Software, Hardware, DevOps, QA, and UX teams and incrementally driving higher productivity across the organization. This will include onboarding and on-going training for individual contributors as well as leaders at all levels. You will hire and manage a team to execute on your vision. This is a high impact, high visibility and new area within Toast.

Your role is to represent what’s best for a server or guest in their payment interactions with Toast, and make thoughtful tradeoffs with your resources. Your ability to communicate your prioritization decisions, technical nuances of problems, and the voice of the customer will help ensure millions of guests and servers across the country don’t have to think twice at the end of their joint experiences. 

We are looking for the Strategy Analyst to join the Toast Payments Strategy team with a specific focus on Toast Payments enablement. S/he will focus on Toast Payments enablement in partnership with Sales, Sales Enablement, Product Marketing, and Product Teams. S/he will develop a data-driven approach to execute Payments enablement strategy from planning and development, implementation to measurement and ongoing iteration.

The Sr. Manager E/MM Program Management reports to the Sr. Director of E/MM Customer Success and is responsible for leading all aspects of the Program Management team in the Enterprise and Mid-Market business segments, working in close partnership with E/MM Restaurant Success, Technical Services and Sales leadership. In this role the Sr. Manager will manage a team of Program Managers and Project Coordinators responsible for efficient and quality implementations of Toast hardware and software across the portfolio.

As the Director, Technical Talent Acquisition, you will provide the strategic and operational direction for the design/delivery of all global technical talent acquisition programs, bringing recruiting and sourcing strategies that attract the very best R&D talent world wide.

This position will work with the Workplace Experience & Real Estate team to ensure all Toast facility requests and work orders are handled in an efficient and timely manner. Our ideal team member is personable, quick to smile, and ready to take on any task. This employee will be responsible for office appearance while striving to provide an engaging hospitality-like experience for all employees and guests. This individual will balance time and energy between the Fenway office, Woburn Warehouse and other Boston offices as required.

As a Project Coordinator (PC), you will manage all aspects of the mid-level solution implementation. You will use your hospitality experience to delight our customers as you guide them through the implementation process. Leveraging a network of dedicated services resources and third party partners, you will ensure our customers' successful integration into the Toast family.  

The Occupancy Analyst will be responsible for managing all occupancy planning activities and assisting the Real Estate team on all headcount and seat demand requirements for Toast Globally. This includes maintaining space data for all buildings, assisting the RE Project Coordinators with migration and swing plans during construction and blocks and stacks for all businesses in our buildings.

Introduction and scale of a new microservice to encapsulate and consolidate access to the published data and our Restaurant Graph structure across all of our microservices. Design of registration and editing endpoints for schemas which all configurations will use. End-to-end prototype of our next generation stack for editing and managing configurations in React, GraphQL, and Protocol Buffers.

Write code that is used for processing hundreds of thousands of payments per day.  Provide technical leadership and guidance to the team on how to build systems that solve current needs while being flexible to future changes. Be a force multiplier for the individuals on your team. Work closely with other teams to ensure seamless integration with our existing systems and external partners. Participate in code reviews to ensure implementations meet functional requirements. Participate in on-call rotations and incident response. Guide the growth of two to four engineers, including mentoring, career development, and performance management.

The Jr Billing Specialist will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

In this role you will focus on our G&A business line to build business improvement projects that support the success of Toast's core operations. As a member of the Operational Excellence team you will partner with departments within G&A to identify process improvement opportunities through analysis and reporting; translating findings into recommendations and process improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value. You will drive operational excellence by championing a culture of continuous improvement.

Toast is looking for a Payments Operations Analyst to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for Sales Executives, Restaurant Success Managers and Toast Support teams, assisting them in any issues/questions pertaining to credit card processing. We are looking for a motivated self-starter with excellent analytical skills and an eagle’s eye for consistency.

Toast is looking for a Principal Software Engineer with Android experience to play a critical role for our core teams. These teams build our most heavily used features - to take orders for our restaurant customers and to manage the complex workflows during restaurant service. We utilize technology to help our restaurants be more efficient while consistently offering their customers the best dining experience possible. We need your help to build Android solutions that will scale to millions of concurrent diners and hundreds of thousands of restaurants.

Write code that is used for processing hundreds of thousands of payments per day, interfacing with multiple hardware reader platforms. Work closely with other teams to ensure seamless integration with our point-of-sale and backend. Participate in code reviews to ensure implementations meet functional requirements. Provide technical leadership and guidance to the team on how to build systems that solve current needs while being flexible to future changes. Guide the growth of two to four engineers, including mentoring, career development, and performance management.

On the hardware product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Collaborate across all levels of the organization to develop build / buy / partner analyses based on the company’s strategic objectives and build cross-functional strategic priority alignment. Build and nurture the corporate development pipeline, including the identification and sourcing of new opportunities. Lead market research and analysis to holistically assess the restaurant tech landscape, including TAM sizing, market share analysis and competitive benchmarking. Lead the transaction execution process from end-to-end, including cross-functional business due diligence, third-party due diligence, deal structuring, financing and negotiation. Build and lead a high-performing team. Develop, implement and maintain corporate development processes and decision-making frameworks based upon industry best practices.

As a Service Designer, you’ll be passionate about understanding all things about our users and our internal teams that support them. You crave all the data - quant and qual - to identify our biggest opportunities across the customer journey resulting in visibly impactful improvements aimed at the intersection of digital and service experiences. You've previously brought cross-functional stakeholders through a design process that's resulted in opportunities that delivered business results. You’re right for this role if you can translate insights into artifacts that communicate and align; if you’re a highly skilled storyteller and facilitator that influences others to take action; if you’re humble and eternally curious.

Do you like to solve complex problems at scale? Toast is looking for a Principal Software Engineer to play a critical role on the team responsible for our Core Orders APIs and Pricing Algorithms. The Toast system currently accepts orders from a number of different sources including our Android tablets (keyed by waitstaff), consumers (online orders) and partners (via our APIs). Parts of this code are executed multiple times by every single order that enters the system. We are dealing with problems of scale and representing billions of dollars in value to our customers. As we continue to grow, we expect the demands for orders and entry points into our system to increase rapidly. In order (pardon the pun) to meet these demands, we will need to build a system that is both increasingly extensible, robust, scalable and deliverable continuously. We need your help to improve our platform and add the next generation of features to this absolutely mission critical part of our product. 

We looking for a Senior Software Engineer to play a critical role on the team responsible for scaling our cloud platform and infrastructure. Toast’s platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants to the platform. We are responsible for developing the core services which support Toast’s growth and maintain high availability, monitor-ability, and security. We are the core of Toast as a rapid-growth company. We are looking for someone who has a knack for identifying and solving problems before others are even aware, writing well-tested code, and designing for reliability as we find and build the most scalable solutions in the industry.

The Sr. Manager, Strategic Partnerships is responsible for the end-to-end development and deployment of Toast’s Partnership strategy. This includes working closely with our product and sales teams to develop strategy, scoping potential partnerships and negotiating contracts, engaging and developing deep relationships with external parties, and executing the deployment and ongoing growth of these partnerships across a cross-functional team within Toast. The successful candidate will have experience managing external relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and able to put structure to nebulous, unstructured problems.

Toast is seeking a Growth Marketing Manager to drive the scale of new Marketing funnels by building the strategic roadmap and testing roadmap, establishing key metrics, scaling systems, and identifying ways to improve conversion throughout the funnel. This role will focus on our newly established Payroll funnel and be responsible for effectively activating teams within and outside of marketing to hit funnel goals while also driving funnel demand with your own initiatives.

The Sales Executive for Enterprise Sales is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process and developing Conceptual Sales Call Plans & Strategic Account Plans for brands/groups with 200+ locations.

Toast is looking for a Staff Software Engineer to play a critical role on the team responsible for building our application to sign up new restaurants. At Toast we want to make it easy and transparent for our customers to sign up and onboard with us, this system is the very first impression our restaurants have of working with us and first impressions matter! We connect our proprietary technology platforms with existing internal business systems (primarily salesforce) to streamline the entire onboarding experience. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with the restaurants we serve. Every day we are working on interesting problems of scale, representing billions of dollars in value to our customers. We need your help to build and improve our platform and add the next generation of features to this absolutely mission critical part of our product.

The Corporate Strategy team is responsible for driving long-term growth strategy including new market entry, product launches, build / buy / partner decisions leading to M&A and strategic partnerships. We’re seeking a Strategy Associate / Senior Associate who will help shape our organic and inorganic growth strategy through market research, analysis, and cross-functional collaboration across the Toast organization. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value at a hyper-growth startup.

The Payroll Sales team is a brand new and exponentially growing team at Toast! It is a start-up within a start-up and this is an opportunity to get in at the ground floor. You’ll be calling into current and prospective Toast POS customers, and managing the whole sales cycle to close. The culture of our sales team is just as competitive as it is collaborative; everyone strives to be their best, and we play and win as a team.

The Senior SA Enablement Trainer will provide continuous support and delivery of ongoing education and training for SAs as they prepare to progress in their sales career to a closing role. Working in lockstep with the SA Managers, Senior Management and the AE enablement Trainees. This role will provide dedicated enablement support across the entire SA organization- via tools out of HQ and in person programs, for SA levels post ramping period. This role will be located in the Toast HQ office in Boston, while requiring a minimum of 25% travel to our Omaha, NE office.