Toast

The Billing Resolution Manager will be responsible for preventing and actively resolving billing issues. This person would help address one of the most pressing challenges at Toast, and immediately make and impact on customer and employee NPS. This is a new role at Toast, with comes with it the exciting and unique ability to shape the structure of the team, the people on the team, and the approach/processes followed by the team.

Build Toast into a well-known consumer brand. Develop and execute quarterly Marketing plans that drive growth of Toast TakeOut. Directly execute ongoing consumer marketing campaigns for Toast TakeOut, including email marketing, co-marketing events with restaurants, feet-on-the-street activations, website management, social media partnerships, and paid advertising. Analyze and measure impact of marketing campaigns and adjust tactics to drive higher results. Create strategic project plans for quarterly and annual consumer marketing activities based on our growth goals for Toast TakeOut. Become an expert in our core consumer segments and advocate for their needs and interests. Cultivate and foster relationships with restaurants. Build and maintain ongoing communications with team members across Marketing, Sales, Operations, Product, Design, and Engineering to achieve our goal. Advocate for product enhancements that will help us achieve our growth goals.

The Mid-Market Restaurant Success Manager (RSM) will operate as a key customer advocate for his/her assigned accounts, driving customer satisfaction across his/her territory. This position will be responsible for key performance indicators of their assigned ~30 Mid-Market level customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable Mid-Market 

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the Enterprise channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

Toast Overview:  Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

The Senior Payroll Analyst will primarily be responsible all day-to-day payroll activities for all US and international payrolls. This individual will report to the Payroll Manager, and will be responsible for the input of all domestic and international employee payroll and benefits. As a senior member of the Payroll team, this individual would partner with our Finance and Human Resource groups, effecting change and completing special projects aligned with company-wide goals and objectives.

The Regional Enablement Manager (Northeast region) will provide continuous support and delivery of ongoing education and training for all Territory Account Executives in the region. Working in lockstep with the Field Managers and Regional Vice President in region, this role will provide dedicated enablement support - via remote tools and on the ground programs- for all account reps in their assigned territories.

The Services Enablement Team is hiring an Enablement Manager to create and assist with enablement and training operations serving Toast’s Remote Implementation Team. In this role, you will use data to drive learning and development best practices, setting up our Team for continued success. The ideal candidate is highly analytical and focused with keen insight into the needs of Remote Implementation Specialists. This job involves both short- and long-term programs serve to make our teams more effective in their respective roles, which leads to delighted customers.

Lead integration and project management for acquisitions and strategic partnerships. Play the centralizing role between senior leadership, internal workstream leaders, and acquisition targets. Ensure financial and operational KPIs are met through acquisition integration. Manage external consultants and vendors as necessary in strategic planning and integrations. Drive strategic initiatives through a combination of business partnering, analytical insight, and project management. Collaborate across all levels of the organization by developing a deep understanding of Toast’s business model, including product and market strategies, competitive context, and internal processes.

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

As an Engineering Manager, you are the technical and people steward for a small set of teams. Your job is to make sure your teams win and that they are increasing their capacity to win over time. You love finding ways to make your teams more efficient. You help connect their work to Toast’s broader mission. You care deeply about helping the people whom you manage grow into effective...

We are looking for a trusted finance professional to partner directly with Senior Leadership. In this role, you will be in a unique position with high visibility into the overall business. In addition to driving a financial planning and analysis efforts, you’ll have the opportunity to turn these insights into initiatives to help drive strategic decisions. This role is a key component of the Finance team at Toast. The right candidate for this role will demonstrate strong collaboration skills, financial aptitude and excellent business intuition.

The Performance team is looking for a self-motivated individual who loves monitoring distributed systems. Toast engineering teams are pushing the boundaries of Android performance and building a highly reliable and scalable AWS-hosted platform that supports our fast growing customer base. The team’s mission is to drive architectural decisions through observation, measurement, and validation. We build performance.

Toast is in the midst of implementing a new consolidated HR system. The HRIS Administrator will participate in the remaining phases of the implementation with an eye towards helping our employees effectively use the system on Day One. As the company grows and evolves, the HRIS Administrator will also support process refinement, data cleanliness, and new system modules, all with the goal of enhancing the Toast employee experience.

The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

The Accounts Payable Manager will report to the accounting manager and is responsible for the oversight of full cycle A/P operations. This role requires problem solving, detailed analysis and dedication to driving a daily process to improve efficiencies at a fast growing company. This role is highly visible and will involve interaction with vendors as well as employees throughout the entire company.

Conduct high volume prospecting for qualified leads (100+ outbound calls per day). Work closely and collaboratively with the field sales team to develop and implement appropriate prospect communication plans. Work internally with other departments to ensure proper quality and quantity of demonstrations. Schedule online and onsite product demonstrations for Inside and Field Sales Representatives. Conduct needs assessments calls with specific prospects as assigned.

The ideal candidate is a go-getter, who is not afraid to roll up his/her sleeves. S/he is excited by tough problems and is able to thoughtfully break down complex projects. The ideal candidate will have a track record of delivering results, complete ownership of work and outputs, finding a way to work through barriers, finding ways to work efficiently, and excellent business judgment. S/he should have a demonstrated ability to think analytically about the business, have a critical eye for detail, and have high expectation and standards.

Building and maintaining the infrastructure of our high performance, highly reliable data analytics platform. Polishing and improving the data model used across the company with an eye toward long term scalability. Improving, augmenting and overhauling our existing reporting system to raise insights for our customers that couldn’t be accomplished without the power of the new platform. Working individually or sometimes as the technical leader of a small group of engineers across a broad spectrum of projects. Collaborating with many of the most critical aspects of the business, ranging from the CTO all the way to Customer Success and Marketing.

The Toast Program Manager - Enterprise is capable of handling all aspects of a large solution implementation. S/he will use his/her industry and hospitality product experience to manage the prospective Enterprise and Mid-Market customer through the development and deployment of a pilot (Proof of Concept) and subsequent roll out. The Program Manager will manage and monitor the progress of the pilot, suggest changes when necessary and comply with the project scope and rules of engagement. The Program Manager will typically oversee a Customer dedicated team of Implementation resources in addition to third party partners to ensure focus on objectives and milestones. The Program Manager works closely with the various department heads of the Toast organization and the Enterprise Sales Director/Account Executives. The Program Manager will report to the Sr. Director, Enterprise Customer Success.

Toast is looking for a hands-on leader to join our Product Security team as the Product Security Architect, reporting to the CTO. The Product Security team at Toast is focused on ensuring that Toast is the most secure platform for restaurants to entrust with their critical data and business operations. As the leader of this team, you will define and drive the evolution of Toast's product security architecture. You will collaborate with Product Management, Engineering and DevOps to design and execute our strategic and tactical security initiatives. You will work with peers in Corporate IT Security and Compliance to ensure company wide security and compliance objectives are met.

We are looking for a Senior Finance professional to partner directly with Executive Leadership. You will act as the “mini-CFO” for the teams you support. The successful candidate not only must be highly analytical s/he must be able to build relationships to effectively provide council on how to achieve intended strategic outcomes. You will be in a unique position with high visibility into the overall business with the opportunity to turn insights into initiatives. 

Bring a passion for delivering a best in class recruitment experience to candidate, hiring managers, colleagues and leadership. Develop strong relationships and communication with managers (both local and remote) to anticipate hiring needs. Source, interview, present and close candidates distributed across the US for all G&A roles. This includes Finance, Accounting, Legal, People and Culture, Hardware Operations, Business Operations, Facilities, and IT. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to recruitment of talent that will contribute to the long-range growth of the company.

Greet visitors, sign for deliveries, and provide tours when necessary. Ensure that all guests are offered beverages, have signed NDA’s, and are escorted to conference rooms as needed. Embody the “Face of Toast,” persona, by making each visitor feel appreciated and welcomed. Maintain the ordering and support of office operation components. Assist with research projects, and a variety of other administrative and special projects around the office as assigned. Coordinate company catering orders for non-executive groups. Be the go-to for travel arrangements. Manage our corporate travel program. Own meeting logistics for the company by actively scheduling and managing meeting resources.

As one of the fastest growing Software-as-a-Service platforms in North America, Toast is a Google Ventures-backed company that is revolutionizing the $800B restaurant industry. Founded in 2012 and launched in 2013, Toast was recently recognized as the 3rd fastest growing software company on the Deloitte Fast 500 and named to the Forbes Cloud 100. By embracing our customer community, Toast has developed a restaurant management platform that is

As one of the fastest growing Software-as-a-Service platforms in North America, Toast is a Google Ventures backed company that is revolutionizing the $800B restaurant industry. Founded in 2012 and launched in 2013, Toast was recently recognized as the 3rd fastest growing software company on the Deloitte Fast 500 and named to the Forbes Cloud 100. By embracing our customer community, Toast has developed a restaurant management platform that is

As the Product Manager of payments, you will be a critical part of the product team and will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Design, Hardware, Marketing, and Business Operations to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Toast consistently adding 15+ team members per month. As a member of the Toast Sales Recruiting team, you will be responsible for bringing in candidates that are top notch Inside and Field Sales position across the United States. We have built a recruiting team that is metric driven and focuses on closing the best candidates in the market. You will be part of a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers of Toast.

Reporting to the Director, Business Systems, the Manager, Release and Quality Engineering will provide oversight and execution of quality assurance and release automation initiatives for Toast’s Business Systems team. The Manager, Release and Quality Engineering will supervise a team of QA Engineers responsible for ensuring the quality and stability of all applications within the Business System’s portfolio. The role will also work closely with his/her peers within business systems to establish standards and best practices around release management and release automation and enforce good practices around Agile software development.

As an Inside Sales Representative, you will be part of a team that is transforming the way restaurants operate. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast products and services to the SMB market. If you like mobile technology, have experience in the restaurant industry, and can communicate clearly, effectively, and persuasively, join us. 

Gather and analyze requirements from business teams and stakeholders to determine QA needs for all Salesforce change requests. Draft testing designs, regression test plans, and other QA related documents. Implement, improve and maintain new and legacy testing classes/suites for both the Developer and Administrator teams. Build UI testing scripts using tools such as Provar or Selenium to test functions not covered by test classes. Develop and automate application end-to-end or unit testing framework (in Production and UAT orgs) to maintain stability during continuous integration. Lead weekly & monthly release regression test cycles. Collaborate and establish an automated pipeline for production level releases in Salesforce. Identify platform issues and craft proactive technical resolutions and communication plans to remedy.

This person will work with other Restaurant Success, Customer Success, Sales, and company leaders to provide an exceptional customer experience across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth, revenue retention, and operational efficiency initiatives to improve customer health, product adoption, and customer retention.

The Toast Product Marketing team is responsible for bringing to life the value, differentiation and proof points of our offering. Each product marketing manager is responsible for being a market expert, cultivating our buyer personas and being a champion of our prospects’ needs to help shape our strategic marketing campaigns, sales strategy and product roadmap. In this role you will be responsible for managing a growing segment for Toast. You will need to be an entrepreneurial self-starter and someone who has strong interpersonal skills with a proven track record building strong partnership across sales, marketing and product.

As a Payroll & Labor Sales Representative, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast’s Payroll & Labor suite to the SMB market. If you like mobile technology, have experience in the restaurant or payroll industry, and can communicate clearly, effectively, and persuasively, join us.

The Accounting Manager/Director will primarily be responsible driving the month-end process, reconciliation review, and enhancement of financial statement preparation and internal review process. This position is also accountable for the ongoing oversight of process improvement margin analysis, and tracing costs back to underlying activities. The ideal candidate should have substantive knowledge of generally accepted accounting principles, practices, processes, and procedures and will be involved in laying the foundation of a scalable accounting function.

The Staff Accountant will assist in the accounting operations of the company by helping us with various general ledger activities while helping to streamline vital accounting practices. We are looking for candidates with an accounting or finance degree and experience in at a high–growth technology company. This is an important role with high visibility throughout the organization.

Toast is looking for a Senior Software Engineer to play a meaningful role on the team responsible for our Labor and Payroll workflows. Our team is as full stack as you can get, working on features on our Android tablets (Java/Kotlin), backend server code (Java), frontend UIs (React/Play/pure JS), and external APIs driven by Dropwizard microservices. That means that there are always opportunities to learn as we make an impact on our customers’ experience across Toast.  Help design full-stack features for our up-and-coming Payroll product, dive deep into Android to improve our in-restaurant labor experience, and be one of the first to break our monolithic codebase into focused microservices. A restaurant’s employees are a critical part of every restaurant, and we need your help to revolutionize our management tools that are used by thousands of restaurants and hundreds of thousands of employees every day.

You are a driven, take-charge, self-motivated, well-experienced attorney with expertise and confidence in providing legal guidance on multiple various financial services products, lending laws and related regulatory compliance issues. You will lead the legal team that supports Toast’s recently launched Capital program and you will report directly into the General Counsel. In addition, the ideal candidate will have familiarity with complex capital transaction structuring, deal negotiation and payments laws and regulations.

The Senior PM will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B software products in the restaurant and hospitality industry.

Toast is looking for an experienced Hardware Engineering Program Manager to join our fast growing hardware product development team. This person will be responsible for navigating all stages of the hardware product life cycle, from design and development to roll out and continued support of all Toast hardware products. The ideal candidate will have hands on technical experience with hardware development (Mechanical and Electrical Engineering related products), a deep understanding of project management methodologies and the ability to coordinate complex, technical efforts across a wide range of internal teams. Prior experience with developing Android devices is preferred.

Toast is seeking a highly motivated and talented Outbound Business Development Manager that will hire, develop, coach, and train a driven team of individuals early in their careers to become world-class sales professionals. The Outbound Business Development team is one of the first interactions our prospective customers have with Toast and is a key driver of our success.

Toast is seeking a highly motivated and talented Senior Inbound Business Development Manager that will hire, develop, coach, and train a driven team of managers and individuals early in their careers to become world-class sales professionals. If you have proven success in managing and building a team to achieve weekly, quarterly and annual goals as well as an intellectual curiosity to “crack the code” of cold calling into restaurants, then this

In this role you will provide direct operational leadership and oversight of the Enterprise and Mid-Market segments of the Implementation, Configuration and Services Delivery functions. This person will work with Restaurant Success, Customer Success, Sales and other company leaders to provide an exceptional customer experience across the Toast product suite from the close of the Sales Cycle to the handoff to Account Management. This person’s

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

Toast Overview:  Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a

Toast Overview:  Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

The Revenue Accountant will report to the accounting manager and is responsible for understanding data flows between internal systems and their overall impact on the financial statements. This is a challenging, highly visible role that requires problem solving and the ability to record complex transactions.

The Accounts Receivable Manager will report to the accounting manager and is responsible for the oversight of all collections operations. This role requires extensive cross functional collaboration amongst teams, substantial amounts of judgement, and the ability to create and deliver on an aggressive collections plan, while driving a daily process to improve efficiencies at a fast growing company. This role is highly visible and will involve interaction with both our customers and employees throughout the entire company.

We’re seeking a Corporate Development Associate or Manager that will help shape our organic and inorganic growth strategy through market research and analysis, and execute on that strategy by partnering cross-functionally to source, evaluate and structure acquisitions and partnerships. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value at a hyper-growth startup.

We are looking for a Director of FP&A to lead the management and oversight of financial planning, and operational finance. This includes the company's forecasts, annual planning process, management and Board reporting, and financial partnership to the organization. To be successful in this role, you will need a proven track record of being a strong cross-functional collaborator, an outstanding communicator, and a nimble, innovative, and strategic thinker. S/he will be an inspiring leader that can further develop a team of finance professionals who are hungry to enhance growth to make an impact.

Support strategic decision-making through analysis, with a focus on capital allocation and scenario planning. Build sophisticated financial models and synthesize outputs into concise presentations to drive executive and board decision making processes. Play a key role in M&A, corporate strategy, capital raising, and investor relations processes. Drive strategic initiatives through a combination of business partnering, analytical insight, and project management. Collaborate across all levels of the organization by developing a deep understanding of Toast’s business model, including product and market strategies, competitive context, and internal processes.

The Salesforce Administrator’s role is to analyze, design, develop, test and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of our salesforce.com investment.

Toast is looking for a Toast Payments Analyst to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for Sales Executives, Restaurant Success Managers and Toast Support teams, assisting them in any issues/questions pertaining to credit card processing. We are looking for a motivated self-starter with excellent analytical skills and an eagle’s eye...

Our Operations & Strategy team is looking to add a CS Support Ops Senior Program Manager to drive strategic objectives and oversee multiple projects and activities. The ideal candidate will act as an investment Chief of Staff for our Support leaders. In this role you will use data to drive technology investment and operational best practices setting up our Support org for continued success and differentiation. Specifically you will - organize, promote, build cases and implement and measure effective programmatic initiatives. He or she should be highly analytical and focused with keen insight into human behavior and motivational forces. This job involves both short- and long-term programs that inspire and educate our customers and internal Toasters.

In this role you will: Source, interview, and present candidates distributed across the US for Sales positions Implement and facilitate consistency of recruiting policies and procedures Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company

The Project Manager’s role will provide project management across IT and process efficiency driven initiatives, including hardware and software implementations, upgrades, migrations, office build-outs and office moves. They will provide project management for implementing new technical initiatives; as well as aid in the streamlining, automation, and simplifying processes. This is a hands-on position that requires strong skills in project management and change management across cross-functional stakeholders.

In this role you will focus on our G&A business line to build business improvement projects that support the success of Toast's core operations. As a member of the Operational Excellence team you will partner with departments within G&A to identify process improvement opportunities through analysis and reporting; translating findings into recommendations and process improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value. You will drive operational excellence by championing a culture of continuous improvement.

Write code that is used for processing hundreds of thousands of payments per day, interfacing with multiple hardware reader platforms. Work closely with other teams to ensure seamless integration with our point-of-sale and backend. Participate in code reviews to ensure implementations meet functional requirements. Provide technical leadership and guidance to the team on how to build systems that solve current needs while being flexible to future changes. Guide the growth of two to four engineers, including mentoring, career development, and performance management.

Toast is looking for an experienced senior engineer who can help us grow and scale a modern front-end stack while contributing to the development of features and infrastructure. You will be working on software that thousands of diners use to order food every day. We need talented engineers to build and maintain the highest quality product as our vision moves forward.

The Jr Accountant will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

The Jr Accountant will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

The (Sr) Business Intelligence Manager will play an integral role in our budding Data Science and Business Intelligence group. This person will lead a team of multiple analysts and help drive efficient data-driven decision making across the organization. We are looking for a highly motivated, energetic candidate with experience managing top performers and working in cloud-based BI stacks who also isn’t afraid to dive into data and get their hands dirty from time to time.

Toast Overview: We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to

Toast is looking for a technically experienced engineering leader who can help us grow our Online Ordering product. You will be working on software that thousands of diners use to order food every day. We need talented engineers to build and maintain the highest quality product as our vision moves forward.

As the Director of User Research, you’ll be passionate about understanding all things about our users, whether they’re restaurateurs, bartenders, enterprise businesses, or guests. You crave all the data - quant and qual - to identify our biggest opportunities across the customer journey resulting in visibly impactful improvements in digital, hardware, and services. You’ve previously built an effective research capability - operationalizing how a user research team efficiently functions across an organization. You’re right for this role if you can demonstrate your experience in lean UX and value delivery; if you love influencing others; if you’re humble and understand that there’s always more to learn; and if you can’t wait to coach our talented R&D team.

The Associate Enterprise/Mid-Market Restaurant Success (ARSM) will operate as a key customer advocate for his/her assigned accounts, driving customer satisfaction across his/her territory. This position will be responsible for key performance indicators of their assigned ~30 Enterprise/Mid-Market level customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The ARSM will own a defined geographic territory of highly valuable customers. Pivotal to this role is a strong ability to understand customer empathy and to drive a high level of customer satisfaction across their customer base. This is a key role within the business and the employee will proactively engage in the on-going management of their accounts including the topics related to customer satisfaction, feedback on the solution and driving value from our services.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

Summary: As a Project Coordinator, you will handle all aspects of small to medium implementations. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process. You will also leverage a network of dedicated services resources, third party partners, and technology platforms to ensure that all objectives and goals are achieved. You will work cross-functionally with internal partners

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

Learn from the problems that scaling a new product teaches us, and implement solutions to those problems. Collaborate on code reviews to ensure technical implementations meet functional requirements. Write tests and monitor business and technical metrics to ensure we detect issues promptly. Diagnose performance bottlenecks and implement optimizations. Mentor and guide less experienced engineers.

As a Payroll & Labor Sales Manager, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will be helping Toast to build and develop an inside sales team in Boston, MA. We are looking for candidates that have demonstrated success in payroll/HRIS sales or a track record of managing strong customer facing and service oriented sales teams with experience in the restaurant industry.

Reporting directly to the VP of Business Services, you will be a critical part of the product leadership team as we roll out a key new labor product launch. We see this as a natural extension to our existing platform, with exciting new opportunities to deliver value to our customer and employees. You will be a critical leader as it relates to the strategic decision, planning and execution of this initiative both as we launch, as well as explore tangential opportunities. You will manage a team of product managers, working cross functionally with Engineering, Marketing, Sales, and Customer Success to build and shape a winning product. We are looking for a passionate and proven leader to grow, mentor, and inspire teams around a common goal.

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the SMB channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

The Director of Remote Implementation reports to the Vice President of Services and is responsible for leading the Remote Implementation Specialist team. In this role the Director will execute on strategic plans to increase efficiency and effectiveness within the separate teams, to hire and train new personnel on their team and provide ongoing coaching and support to ensure the service resources attain both the productivity and delivery quality targets outlined by the business. Process improvement and streamlining teams are key requirements for this role.

Build and execute quarterly Marketing plans that integrate regional Sales and Marketing requirements with Corporate Marketing initiatives. Support regional quarterly sales pipeline and revenue goals. Develop/re-purpose relevant marketing content in support of regional sales managers and account executives as required. Develop and execute demand generation marketing programs – including seminars, webinars, roadshows, customer references, customer workshops, integrated online campaigns, etc. Lead on-site event logistics both nationally and locally by setting up hardware, driving lead registration, and demo’ing Toast. Manage and implement demand creation and lead generation activities to develop qualified sales leads and create brand awareness as well as develop programs to accelerate existing pipeline. Forecast, measure and analyze impact of programs on sales cycles. Work directly with sales leadership to build a further understanding of their market, and discover new opportunities for growth. Cultivate and foster relationships with local restaurant associations. Build and maintain ongoing communications with the regional sales directors, field marketing peers, restaurant success team and corporate headquarters.

Toast is looking for a Sales Management candidate who wants to be part of a team that is transforming the way restaurants operate. You will be helping Toast to build and develop our Boston based Inside Sales Team. We are looking for candidates that have a track record of demonstrated success building strong sales and service oriented teams. This leadership position will plan and manage sales leads, opportunities and best practices for closing business. This position will require you to build and grow a department through mentorship, measuring of metrics and delivering closed business. If you have a proven track record in a fast growth environment, we want to meet you.

We looking for a Senior Software Engineer to play a critical role on the team responsible for scaling our cloud platform and infrastructure. Toast’s platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants to the platform. We are responsible for developing the core services which support Toast’s growth and maintain high availability, monitor-ability, and security. We are the core of Toast as a rapid-growth company. We are looking for someone who has a knack for identifying and solving problems before others are even aware, writing well-tested code, and designing for reliability as we find and build the most scalable solutions in the industry.

Toast is looking for an experienced senior engineer who can help us grow and scale our consumer data platform. You will be working on software that millions of diners use to order food at thousands of restaurants across the country. We need talented engineers build the infrastructure that will help Toast and our restaurants create amazing consumer experiences through deep data insights.

The Android Platform team’s mission is to make our Android codebase secure, reliable, and blazing fast so that our customers have a great experience with our devices. The team builds the core services in our Android code base and establishes the design patterns and practices that allow all of the Toast development teams to contribute great features to our apps. Join the Android Platform team to learn Android in-depth, code for performance, and drive our platform to architectural excellence.

We're Toast! We've been in business for five years and have no plans of slowing down. We're committed to revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer

Toast is looking for a Software Engineer to play a critical role on the team responsible for evolving our customer relationship experiences. Our team is a full stack team, working on features across tiers of the codebase including backend server code (Java), front-end UIs (React), and external APIs driven by Dropwizard microservices. The focus of this team covers our Business operations, Customer onboarding journeys & automation, Support operations and Restaurant-facing applications and tools used by restaurateurs on a daily basis. In addition, at Toast, we leverage a number of enterprise system applications including SalesForce and NetSuite.

As a senior data scientist, you will partner with product managers, software engineers and fellow data scientists as a critical contributor to the development of machine learning algorithms using our huge reservoir of data. You will help build product offerings across the Toast platform including Toast Capital, Toast Takeout and our customer-facing reports. The person may manage 1-2 people depending on desire and if they have previous managerial experience.

As a Project Coordinator, you will handle all aspects of small to medium implementations. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process. You will also leverage a network of dedicated services resources, third party partners, and technology platforms to ensure that all objectives and goals are achieved. You will work cross-functionally with internal partners and department heads to ensure our customers' successful integration into the Toast family.

The Marketing Operations team plays a key role in Toast’s Go-to-Market Strategy. By conceptualizing and executing operational strategies and plays, the team supports the full range of Marketing functions. The team is a resource to team members and thought partners in developing strategy and technology investments. The Marketing Operations Sr. Associate plays a key role in Marketing and Sales success by ensuring high quality leads reach our sales force. S/he will work alongside Marketing Operations team members on maintaining data quality, improving processes, ensuring leads are routed to sales quickly and efficiently, and more.

We’re seeking a Lead Product Designer to create a shared vision of consumer experiences at Toast. You’re right for this role if you’re a highly strategic thinker with the ability to dive down into the nitty gritty details; you love to mentor others - empowering team members to deliver intuitive experiences that “Do right by the customer”; and your high quality work and collaborative style inspires others to the point where people ask to work with you.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to plan their complete software and hardware installation. We are looking for candidates with experience taking projects through the implementation and installation lifecycle, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

Toast is in search of an enthusiastic, driven, and proven hospitality expert to lead our Workplace Experience Team in Boston. The Workplace Experience Team serves as the heart of the Boston offices, interfacing across the organization and integrating with all other Workplace Experience teams to ensure timely and seamless delivery of amazing outcomes. Not your average front of house, the Workplace Experience Team is all about curating an engaged workplace, responding to a wide variety of on-site requests, and creatively exceeding expectations. The key to this dynamic environment, the Workplace Experience Manager will oversee a team that anticipates and tackles challenges before they arise to make it easier for individuals to do the work they were hired to do while bringing delight to the workplace so that it is the desired destination to innovate.

Reporting to the Director, People Strategy, you will be responsible for acting as a true business partner to Toast's internal departments. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional human resources expertise. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

The Director of Real Estate is responsible for all real estate activities within our rapidly growing company, across the United States and Europe. This includes being responsible for sourcing potential acquisition and leased opportunities, building and managing relationships with local developers, brokers and investments groups, as well as running necessary property level financial models.

Toast is looking for a Senior Software Engineer to play a leadership role on the team responsible for owning and evolving the way discounts apply to guest checks. Discounting is largely centered around a highly configurable, powerful Rules Engine, used to determine the eligibility of a discount. This team owns code that spans across our entire stack from our Android Point of Sale system, to backend microservices, to frontend configuration pages.

The Payments teams at Toast operate one of the most critical portions of the Toast infrastructure: accepting payments from guests at restaurants. Payment processing is a key source of Toast’s revenue and also the lifeblood of our customers;: we process multiple millions of dollars in transactions per day. Our goal is stay on the cutting edge of consumer payment options.

Reporting to the Senior Director, People & Culture, you will be responsible for leading the People Strategy and Development function across the organization. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional expertise. This role will effectively influence analysis and decision-making in the areas of leadership, talent management and development, succession planning, change management, organizational development and design, team building, performance management, and employee relations. The person in this role should have proven experience understanding business concepts and aligning business needs with support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

Toast is looking for an experienced senior engineer who can help us grow and scale a modern front-end stack while contributing to the development of features and infrastructure. You will be working on software that thousands of restaurant employees use to run their restaurant every day. We need talented engineers to build and maintain the highest quality product as our vision moves forward.

Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

As a Product Manager, you will work hand-in-hand with Engineering & Design teams to develop new and improved products from conception to launch. You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, defects, and usability in order to inform and inspire how Toast continues to iterate and grow. This Toaster will be the Product Manager for the Order Workflow of our Android POS (Point of Sale) app, which is the core product being used on a daily basis by our customers. You will be supporting initiatives that impact the entire Toast customer base and will be a key player in ensuring the functionality is rolled out smoothly, both internally and externally.

The Senior Software Configuration Manager is responsible for managing multiple teams that are directly focused on enhancing the customer experience. This team is focused on the customization of each customer’s menu, peripheral modules, and providing them with a raving fan customer experience. You will execute on strategic plans to increase efficiency and effectiveness within the separate teams, provide ongoing coaching and support of team managers to ensure the service resources attain both the productivity and delivery quality targets outlined by the business. Process improvement and streamlining teams are key requirements for this role.

We’re seeking a Senior Product Designer to balance user goals and business objectives to deliver intuitive experiences that “Do right by the customer.” You’re right for this role if you love simplifying complexity; you consistently deliver high quality work and your collaborative style inspires others to the point where people ask to work with you; your attention to detail and problem solving skills are obvious throughout the entire process; and you acknowledge there’s always more to learn.

Toast Overview: We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be

The Regional Director reports to the VP of Services and is responsible for leading all aspects of the services team in region, working in close partnership with regional account management & sales leadership. In this role the Regional Director will run the region as their own business, responsible for revenue and Customer satisfaction targets, as well as P&L and margin goals. This includes leadership of project management, field services, and dispatch teams.

Toast Overview: We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to

Toast is looking for a Director, Total Rewards & HRIS to join our People & Culture Team. This is a great opportunity to lead a team responsible for building out Total Rewards programs and processes that will have a global impact. Reporting to the Senior Director, People & Culture, this key position will be primarily responsible for the strategy and execution of all compensation and benefits at Toast and will also play a key role in aligning our HR technology to business needs.

Develop new training curriculum, make modifications to existing curriculum, and develop new initiatives. Implement all aspects of the instructional design process- define, design, develop, implement and evaluate curricula which includes blended instructional design, online learning, classroom and instructional led training programs, self-study programs, and e-learning. Facilitate and lead all types of learning and development solutions. Partner with HRBPs to offer coaching and support to managers and leaders. Maintain a positive, proactive customer service approach throughout all internal and external communication. Support and market our new learning initiatives through diverse communication channels and marketing campaigns.

We’re seeking a Director of Financial Services to help transform and scale Toast’s financial services capabilities to support our rapid growth. Reporting to the VP of Business Services, the Director will be tasked with launching Toast’s captive finance arm, with end-to-end responsibilities including strategic planning, capital raising, underwriting and risk management, and day-to-day operations. This is a unique opportunity to take on a general management role at one of the fastest growing SaaS companies of all-time, with the ability to create significant enterprise value by building the infrastructure to support over $1 billion in equipment finance loan origination over the next several years.

As our Design Director, you’ll inspire and delight others with powerful visual storytelling that showcases the evolution of our brand across our ecosystem of products, but you won’t stop there. You’re right for this role if you love to roll up your sleeves and lead the development of the design systems that enable product designers and engineers alike; if you love all aspects of design, and are deeply passionate about well-crafted experiences; if you care just as deeply about human language as you do about form and function, always keeping a user first mindset; and if you can’t wait to build an effective team.

Toast is seeking a talented visual designer to create beautiful and effective visuals that take our brand to the next level. In this role, you’ll be involved in every aspect of the visual design process across different types of media formats (website, video, print, etc.) from brainstorming concepts, to interacting with internal teams, to executing creative assets deployed across our restaurant community. The ideal candidate should have the ability to push the boundaries of what’s possible while upholding our high standards for quality, executing across a full range of skills in graphic design, illustration, animation, typography, and photography.

Reporting directly to the VP of Product you will be a critical part of the product leadership team and you will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Marketing, Sales, and Customer Success to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.