Toast

As a Front-End Web Developer you will have an opportunity to develop interactive web pages, assist in the build out of Toast’s new Blog, work on an e-commerce platform, and help optimize the highest converting web pages on the Marketing website. The idea candidate will have experience building interactive web pages, have experience developing websites on a PHP-based CMS, and have experience working with other teams within marketing to deliver on cross-team marketing goals.

Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

In this role you will focus on our G&A business line to build business improvement projects that support the success of Toast's core operations. As a member of the Operational Excellence team you will partner with departments within G&A to identify process improvement opportunities through analysis and reporting; translating findings into recommendations and process improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value. You will drive operational excellence by championing a culture of continuous improvement.

Toast is looking for a Principal Software Engineer to play a leadership role on a team responsible for owning and evolving a large feature set in the Toast e-Commerce product. The team will own code that spans across our entire stack, from our web and mobile experiences, to back-end microservices, to front-end management UIs. Your team's code will be used daily by hundreds of thousands of restaurant staff, and millions of guests. You will also play a role in evolving our architecture to support ever more complex new features, and best-in-class monitoring as we scale to orders of magnitude of our current size!

The Project Manager’s role will provide project management across IT and process efficiency driven initiatives, including hardware and software implementations, upgrades, migrations, office build-outs and office moves. They will provide project management for implementing new technical initiatives; as well as aid in the streamlining, automation, and simplifying processes. This is a hands-on position that requires strong skills in project management and change management across cross-functional stakeholders.

Our Operational Excellence team is looking to add a Program Manager to drive strategic objectives and oversee multiple projects and activities. In this role you will use data to drive technology investment and operational best practices setting up our Operations org for continued success and differentiation. Specifically you will - organize, promote, build cases and implement and measure effective programmatic initiatives. He or she should be highly analytical and focused with keen insight into human behavior and motivational forces. This job involves both short- and long-term programs that inspire and educate our customers and internal Toasters.

Toast is looking for a Staff Software Engineer to play a critical role on the team responsible for evolving our experiences for delighting our customers. The mandate of this team is broad, and covers our Business Operations, Customer Onboarding & Automation, E-commerce and Customer-facing applications used by restaurateurs on a daily basis. At Toast, we leverage a number of enterprise applications including SalesForce for activities of our business operations, sales, and customer success teams. We also leverage NetSuite for our financials. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with our customers. We are dealing with problems of scale and representing billions of dollars in value to our customers. As we continue to grow, we expect the demands for better customer experiences to increase rapidly. In order to meet these demands, we will need to build new systems, microservices and integrate better with existing systems in an extensible, robust, scalable and continuous delivery way. We need your help to improve our platform and add the next generation of features to this absolutely mission critical part of our product.

Develop and maintain a Discounts Engine roadmap and product vision that meets the needs of existing and future Toast customers. Define and communicate your product vision to internal and external stakeholders. Create and socialize the business case for future enhancements and technical updates to the Discounts Engine. Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast-paced, agile environment. Provide integration expertise for 3rd parties using the Toast API platform. Define, measure and track metrics to define the success of the Discounts product. Act as a subject matter expert for technical and practical applications of your product domain. Follow-up with customers and prospects directly regarding product feedback and feature requests. Engage with product marketing partners to drive forward competitive analysis, market fit and go-to-market activities. Understand restaurant industry trends and provide insightful, relevant input to restaurant organizations and to stakeholders within Toast.

Greet visitors, sign for deliveries, and provide tours when necessary. Ensure that all guests are offered beverages, have signed NDA’s, and are escorted to conference rooms as needed. Embody the “Face of Toast,” persona, by making each visitor feel appreciated and welcomed. Maintain the ordering and support of office operation components. Assist with research projects, and a variety of other administrative and special projects around the office as assigned. Coordinate company catering orders for non-executive groups. Be the go-to for travel arrangements. Manage our corporate travel program. Own meeting logistics for the company by actively scheduling and managing meeting resources.

The Jr Accountant will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

The Jr Accountant will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

Toast Sales Recruiting is consistently adding a high volume of “Toasters” to our team each month. We operate at an incredibly fast pace while keeping the candidate experience top of mind. We have a high bar for talent and look to engage with the best of the best. As a member of the Toast TA team, you will join a collaborative team with a service-oriented culture that ensures delivery of efficient, effective, quality driven service to our internal customers.

The (Sr) Business Intelligence Manager will play an integral role in our budding Data Science and Business Intelligence group. This person will lead a team of multiple analysts and help drive efficient data-driven decision making across the organization. We are looking for a highly motivated, energetic candidate with experience managing top performers and working in cloud-based BI stacks who also isn’t afraid to dive into data and get their hands dirty from time to time.

The Restaurant Success Manager will operate as a key customer advocate for their assigned accounts driving customer satisfaction across their territory. This position will be responsible for key performance indicators of their assigned ~100+ customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable SMB customers.

• Conduct high volume prospecting for qualified leads (between 60 and 80 outbound calls per day). • Work closely and collaboratively with the field sales team to develop and implement appropriate prospect communication plans. • Work internally with sales management and marketing to ensure proper quality and quantity of demonstrations. • Schedule online and onsite product demonstrations for Inside and Field Sales Representatives . • Conduct needs assessments calls with specific prospects as assigned.

Why be a Toaster? "I love working at Toast because we put restaurants first, and empower them to focus on the best diner experience possible!” - Martin Z, Software Engineer We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

At Toast, we don’t just put great technology in the hands of our customers, we know that to be truly successful with technology change, the right training and enablement is paramount . We are seeking an individual to lead these efforts to ensure our customers utilize our technology in the ways that are just right for them. The restaurant community demands an innovative approach to learning that is accessible, personal and affordable.This high energy and results-driven leader needs to design, execute and lead our customer education strategy.

In this role you will be responsible for data analysis and insights throughout our end-to-end customer journey. You will need to be data-driven, detailed oriented, and focused on driving best-in-class programs and experiences for our customers. You will collaborate with multiple cross-functional teams (Customer Success, Sales Enablement, Data Science) to engage our customers and meet our objectives.

Toast is looking for a Sales Management candidate who wants to be part of a team that is transforming the way restaurants operate. You will be helping Toast to build and develop our Boston based Inside Sales Team. We are looking for candidates that have a track record of demonstrated success building strong sales and service oriented teams. This leadership position will plan and manage sales leads, opportunities and best practices for closing business. This position will require you to build and grow a department through mentorship, measuring of metrics and delivering closed business. If you have a proven track record in a fast growth environment, we want to meet you.

We’re seeking a Director of Financial Services to help transform and scale Toast’s financial services capabilities to support our rapid growth. Reporting to the VP of Business Services, the Director will be tasked with launching Toast’s captive finance arm, with end-to-end responsibilities including strategic planning, capital raising, underwriting and risk management, and day-to-day operations. This is a unique opportunity to take on a general management role at one of the fastest growing SaaS companies of all-time, with the ability to create significant enterprise value by building the infrastructure to support over $1 billion in equipment finance loan origination over the next several years.

Toast is looking for an experienced senior engineer who can help us grow and scale our consumer data platform. You will be working on software that millions of diners use to order food at thousands of restaurants across the country. We need talented engineers build the infrastructure that will help Toast and our restaurants create amazing consumer experiences through deep data insights.

• Conduct high volume prospecting for qualified leads (100+ outbound calls per day). • Work closely and collaboratively with the field sales team to develop and implement appropriate prospect communication plans. • Work internally with other departments to ensure proper quality and quantity of demonstrations. • Schedule online and onsite product demonstrations for Inside and Field Sales Representatives. • Conduct needs assessments calls with specific prospects as assigned.

The Android Platform team’s mission is to make our Android codebase secure, reliable, and blazing fast so that our customers have a great experience with our devices. The team builds the core services in our Android code base and establishes the design patterns and practices that allow all of the Toast development teams to contribute great features to our apps. Join the Android Platform team to learn Android in-depth, code for performance, and drive our platform to architectural excellence.

Learn from the problems that scaling a new product teaches us, and implement solutions to those problems. Collaborate on code reviews to ensure technical implementations meet functional requirements. Write tests and monitor business and technical metrics to ensure we detect issues promptly. Diagnose performance bottlenecks and implement optimizations. Mentor and guide less experienced engineers.

Toast is looking for an experienced senior engineer who can help us grow and scale a modern front-end stack while contributing to the development of features and infrastructure. You will be working on software that thousands of diners use to order food every day. We need talented engineers to build and maintain the highest quality product as our vision moves forward.

The Regional Enablement Manager (Southeast region) will provide continuous support and delivery of ongoing education and training for all Territory Account Executives in the Southeast region. Working in lockstep with the Field Sales Managers and Regional Vice President in region, this role will provide dedicated enablement support - via remote tools and on the ground programs- for all account reps in their assigned territories.

The Regional Enablement Manager (Inside Sales) will provide continuous support and delivery of ongoing education and training for all Inside Sales Reps in both Boston and Omaha. Working in lockstep with the Sales Managers and Regional Vice President in region, this role will provide dedicated enablement support - via remote tools and on the ground programs- for all account reps in their assigned territories.

The Regional Enablement Manager (Central region) will provide continuous support and delivery of ongoing education and training for all Territory Account Executives in the region. Working in lockstep with the Field Managers and Regional Vice President in region, this role will provide dedicated enablement support - via remote tools and on the ground programs- for all account reps in their assigned territories.

The Director of Remote Implementation reports to the Vice President of Services and is responsible for leading the Remote Implementation Specialist team. In this role the Director will execute on strategic plans to increase efficiency and effectiveness within the separate teams, to hire and train new personnel on their team and provide ongoing coaching and support to ensure the service resources attain both the productivity and delivery quality targets outlined by the business. Process improvement and streamlining teams are key requirements for this role.

Source, and engage candidates for the Customer Success group. Implement and facilitate consistency of recruiting policies and procedures. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company.

Reporting directly to the VP of Business Services, you will be a critical part of the product leadership team as we roll out a key new labor product launch. We see this as a natural extension to our existing platform, with exciting new opportunities to deliver value to our customer and employees. You will be a critical leader as it relates to the strategic decision, planning and execution of this initiative both as we launch, as well as explore tangential opportunities. You will manage a team of product managers, working cross functionally with Engineering, Marketing, Sales, and Customer Success to build and shape a winning product. We are looking for a passionate and proven leader to grow, mentor, and inspire teams around a common goal.

Toast is looking for a Group Vice President for Toast’s Labor & Payroll product offering. This person will own the GTM goal and execution for the product. This person wants to be part of a team that is transforming the way restaurants manage, attract and retain their employees. You will be helping Toast to build and develop an inside sales team in Boston, MA. We are looking for candidates that have a track record of demonstrated success building strong customer facing and service oriented sales teams with experience in the HRIS, payroll and restaurant industries.

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the SMB channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

As a Payroll & Labor Sales Representative, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast’s Payroll & Labor suite to the SMB market. If you like mobile technology, have experience in the restaurant or payroll industry, and can communicate clearly, effectively, and persuasively, join us.

Pivotal to this role is a strong value to understand customer empathy and to drive a high level of customer satisfaction across their customer base. This is a key role within the business and the employee will proactively engage in the on-going management of their accounts including the topics related to customer satisfaction, feedback on the solution and driving value from our solution. The RSM is expected to conduct quarterly business reviews with their customers and travel to their location for in person meetings with key customers several times per year. The Restaurant Success Manager will become the customer’s key advocate within Toast creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Support, Services, Product and Finance teams.

In this role you will be responsible for building and managing a team that is hyper-focused on the market we serve and the competitors we face here at Toast. Working closely with our senior leadership team, you will design programs focused on understanding our market and the competitors we face at a granular level. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record uncovering market insights, enjoys beating the competition, and developing talent.

We are looking for a developer who wants to play a significant role in evolving our tools as the company scales rapidly. You are someone who has operated as an engineer at a scaling SaaS company, so you understand the requirements for a build and deploy system. You understand the importance of building out abstractions to hide the complexity of build and cloud environments from developers, and how to structure abstractions that can compose easily. You can jump in and write clean, maintainable code to build tools from scratch or glue together existing ones. You would be equally comfortable setting up Kubernetes or writing a tool like Spinnaker. However, you also have experience with a wide range of tools in the cloud and infrastructure space, so you know when we will be able to use an existing tool so we don’t have to write our own.

Reporting directly to the VP of Product, you will be a critical part of the product leadership team and you will be spearheading initiatives that will interface with many other Toast teams (across Product, Design, Engineering, and Customer Success). Your role will be to build and shape Toast’s platform strategy as we continue to be the fastest growing SaaS company in the US, having crossed $1B in valuation in just 5 years. You will also have the opportunity to interface with our restaurant customers to get feedback on product reliability and usability in order to inspire and inform how Toast continues to iterate and grow and that our customers have the fastest and best possible experience.

The Toast Product Marketing team is responsible for bringing to life the value, differentiation and proof points of our offering. Each product marketing manager is responsible for being a market expert, cultivating our buyer personas and being a champion of our prospects’ needs to help shape our strategic marketing campaigns, sales strategy and product roadmap.

We looking for a Senior Software Engineer to play a critical role on the team responsible for scaling our cloud platform and infrastructure. Toast’s platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants to the platform. We are responsible for developing the core services which support Toast’s growth and maintain high availability, monitor-ability, and security. We are the core of Toast as a rapid-growth company. We are looking for someone who has a knack for identifying and solving problems before others are even aware, writing well-tested code, and designing for reliability as we find and build the most scalable solutions in the industry.

Build and execute quarterly Marketing plans that integrate regional Sales and Marketing requirements with Corporate Marketing initiatives. Support regional quarterly sales pipeline and revenue goals. Develop/re-purpose relevant marketing content in support of regional sales managers and account executives as required. Develop and execute demand generation marketing programs – including seminars, webinars, roadshows, customer references, customer workshops, integrated online campaigns, etc. Lead on-site event logistics both nationally and locally by setting up hardware, driving lead registration, and demo’ing Toast. Manage and implement demand creation and lead generation activities to develop qualified sales leads and create brand awareness as well as develop programs to accelerate existing pipeline. Forecast, measure and analyze impact of programs on sales cycles. Work directly with sales leadership to build a further understanding of their market, and discover new opportunities for growth. Cultivate and foster relationships with local restaurant associations. Build and maintain ongoing communications with the regional sales directors, field marketing peers, restaurant success team and corporate headquarters.

In this role you will be responsible for managing an emerging product line for our SMB segment. You will need to be an entrepreneurial self-starter and someone who has strong interpersonal skills with a proven track record building strong partnership across sales, marketing and product.

The Salesforce Administrator’s role is to analyze, design, develop, test and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of our salesforce.com investment.

As a Payroll & Labor Sales Manager, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will be helping Toast to build and develop an inside sales team in Boston, MA. We are looking for candidates that have demonstrated success in payroll/HRIS sales or a track record of managing strong customer facing and service oriented sales teams with experience in the restaurant industry.

Toast is looking for a Director, Total Rewards & HRIS to join our People & Culture Team. This is a great opportunity to lead a team responsible for building out Total Rewards programs and processes that will have a global impact. Reporting to the Senior Director, People & Culture, this key position will be primarily responsible for the strategy and execution of all compensation and benefits at Toast and will also play a key role in aligning our HR technology to business needs.

Develop new training curriculum, make modifications to existing curriculum, and develop new initiatives. Implement all aspects of the instructional design process- define, design, develop, implement and evaluate curricula which includes blended instructional design, online learning, classroom and instructional led training programs, self-study programs, and e-learning. Facilitate and lead all types of learning and development solutions. Partner with HRBPs to offer coaching and support to managers and leaders. Maintain a positive, proactive customer service approach throughout all internal and external communication. Support and market our new learning initiatives through diverse communication channels and marketing campaigns.

The Regional Director reports to the VP of Services and is responsible for leading all aspects of the services team in region, working in close partnership with regional account management & sales leadership. In this role the Regional Director will run the region as their own business, responsible for revenue and Customer satisfaction targets, as well as P&L and margin goals. This includes leadership of project management, field services, and dispatch teams.

As a Product Manager, you will work hand-in-hand with Engineering & Design teams to develop new and improved products from conception to launch. You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, defects, and usability in order to inform and inspire how Toast continues to iterate and grow. This Toaster will be the Product Manager for the Order Workflow of our Android POS (Point of Sale) app, which is the core product being used on a daily basis by our customers. You will be supporting initiatives that impact the entire Toast customer base and will be a key player in ensuring the functionality is rolled out smoothly, both internally and externally.

Reporting to the Director, People Strategy, you will be responsible for acting as a true business partner to Toast's internal departments. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional human resources expertise. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

The Director of Real Estate is responsible for all real estate activities within our rapidly growing company, across the United States and Europe. This includes being responsible for sourcing potential acquisition and leased opportunities, building and managing relationships with local developers, brokers and investments groups, as well as running necessary property level financial models.

Toast is consistently adding 50+ “Toasters” to our team each month. We operate at an incredibly fast pace while keeping the candidate experience top of mind. We have a high bar for talent and look to engage with the best of the best. As a member of the Toast TA team, you will join a collaborative team with a service-oriented culture that ensures delivery of efficient, effective, quality driven service to our internal customers.

Toast is looking for a Senior Software Engineer to play a leadership role on the team responsible for owning and evolving the way discounts apply to guest checks. Discounting is largely centered around a highly configurable, powerful Rules Engine, used to determine the eligibility of a discount. This team owns code that spans across our entire stack from our Android Point of Sale system, to backend microservices, to frontend configuration pages.

As the Associate Director of Product Design, you’ll inspire and delight others with powerful visual storytelling that showcases the evolution of our brand across our ecosystem of products, but you won’t stop there. You’re right for this role if you love to roll up your sleeves and lead the development of the design systems that enable product designers and engineers alike; if you love all aspects of design, and are deeply passionate about well-crafted visual experiences; if you live in the intersection of form and function, always keeping a user first mindset; and if you can’t wait to coach our talented UX team.

Toast is a rapidly growing startup building the first integrated restaurant management software platform providing an all-in-one system for handling orders, managing the kitchen, and providing analytics on the health of the business. We are one of the fastest growing technology companies in the U.S., and ranked third on Deloitte’s Technology Fast 500™ in November 2017. We move quickly and thus have lots of opportunities for career growth. If you

Toast Overview: Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

We are a rapidly growing company that’s revolutionizing the way that restaurants do business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you will be challenged to tackle meaningful projects

Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Represent Toast with integrity and professionalism. Learn the Toast POS system and become a product expert. Use various proactive data queries to create outbound call sheet. Using a specific outbound call protocol, the agent makes phone call/email with specific methods and intent. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Assist customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Precise and effective communication with the various functions within the Customer Success team. Tracking support issue progress in our bug and support ticket management systems (Salesforce Service Cloud). Potential after hours emergency support.

Toast is looking for a Sales Enablement Associate/Project Coordinator to join our growing team and provide program support and administration for enablement efforts across the sales organization. This role is vital to the success of the team, overseeing logistics and operations for the many programs and events led by our Sales Enablement Team.

Toast is looking for an entry level Growth Ops Associate. You will join a dynamic Growth Operations team that is the “go-to” team for GTM, providing administrative and process support all aspects of the GTM process. We are a collaborative team that takes our work seriously and has fun doing it. The success of the Growth Operations team directly impacts the revenue streams of the company. As such this role is an opportunity to join us at a groundbreaking moment and truly make a impact. For the right candidate, this is a career defining opportunity.

We are looking for an experienced Enterprise/MM Manager to own and champion best-in-class systems changes that empower our internal stakeholders to successfully and seamlessly (1) navigate Salesforce and (2) obtain Enterprise/MM specific data-driven insights. The Enterprise/MM Manager will partner closely with Enterprise Sales, Operations, Marketing, and Customer Success to map the current process, identify improvements to that process, and execute on his/her recommendations.

We need a talented Senior QA Engineer to ensure that Toast continues to build and maintain the highest quality product as our vision moves forward. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

You are responsible for the end-to-end deployment of Toast’s Partnership strategy. This includes working closely with the Partner team to develop, plan and execute the deployment and ongoing growth of partnerships across a cross-functional team within Toast. The successful candidate will have experience managing external relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and able to put structure to nebulous, unstructured problems.

Toast is seeking a talented visual designer to create beautiful and effective visuals that take our brand to the next level. In this role, you’ll be involved in every aspect of the visual design process across different types of media formats (website, video, print, etc.) from brainstorming concepts, to interacting with internal teams, to executing creative assets deployed across our restaurant community. The ideal candidate should have the ability to push the boundaries of what’s possible while upholding our high standards for quality, executing across a full range of skills in graphic design, illustration, animation, typography, and photography.

Toast is looking for a District Sales Manager in the Metro-Boston market to hire, build and manage a growing team of Territory Account Executives. Qualified candidates must possess a demonstrated track record of success in scaling and leading a team of outside sales executives in a customer-facing and service-oriented environment. This is a player/coach role working closely with his/her sales team to drive results and help new restaurants increase revenue/profitability, and improve guest experiences! 

As our Design Director, you’ll inspire and delight others with powerful visual storytelling that showcases the evolution of our brand across our ecosystem of products, but you won’t stop there. You’re right for this role if you love to roll up your sleeves and lead the development of the design systems that enable product designers and engineers alike; if you love all aspects of design, and are deeply passionate about well-crafted experiences; if you care just as deeply about human language as you do about form and function, always keeping a user first mindset; and if you can’t wait to build an effective team.

The Senior PM will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B software products in the restaurant and hospitality industry.

Reporting directly to the VP of Product you will be a critical part of the product leadership team and you will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Marketing, Sales, and Customer Success to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Toast is looking for an entry level Business Operations Representative to fill a brand new role and play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic Business Operations team that is the “go-to” team for Sales and Customer Success, providing administrative and process support to close and onboard new business efficiently and effectively. We are a collaborative team that takes our work seriously and has fun doing it.

The Customer Education Manager  role is responsible for delivery of customer training on Toast product and various Toast modules. This includes managing multiple simultaneous projects, coordination of setting up virtual events and training the customer(s) on Toast. The ideal candidate for this position is customer focused, tech-savvy and design-minded. They have a deep passion for customer education and an understanding of adult learning principles and theories. With that being said, they are also not afraid to think outside the box and disrupt the learning landscape.

The Education Content Specialist  role is responsible for building informative and engaging learning content for Toast customers. This role requires you to become a subject matter expert on all that Toast has to offer. Doing so will allow you to produce industry leading learning experiences, utilize and modify existing content for online and print delivery and play a role in how our customer education program evolves. The ideal candidate for this position is customer focused, tech-savvy, and design-minded. They have a deep passion for customer education and an understanding of adult learning principles and theories. With that being said, they are also not afraid to think outside the box and disrupt the learning landscape.

As an Inside Sales Representative, you will be part of a team that is transforming the way restaurants operate. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast products and services to the SMB market. If you like mobile technology, have experience in the restaurant industry, and can communicate clearly, effectively, and persuasively, join us. 

Identify potential guest bloggers and co-create content with them on a local, regional and national level. Co-create content with targeted influencers who have been previously engaged by Toast’s Influencer Specialist. Partner with internal teams to build out Toast’s efforts to create new content formats (e.g. podcasts, video series, Twitter chats, etc.) to extend the reach of existing content and tap into new audiences. Devise repeatable processes to improve Toast’s backlinking and outreach strategies. Work cross-functionally with other content rockstars, social media wizards, and video gurus to find new and compelling ways to educate the restaurant industry. Manage internal and external stakeholders to ensure deadlines are met. Leverage data to analyze performance and inform content roadmaps that align with prospect and industry trends. Test into creating outbound or cold emailing nurture campaigns to share our content to new audiences.

Toast is looking for self-motivated individuals who love building great software and want to have fun while doing it. We work extensively with Android, iOS, and web front ends, using Java (Play framework) back end infrastructure on Heroku. We work hard to provide a well-designed user interface for our customers and to provide the infrastructure stability necessary so that this complex distributed system "just works". We need talented engineers to build and maintain the highest quality product as our vision moves forward.

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Source, and engage candidates in the US and Ireland for software engineering, hardware, product management and design positions. Implement and facilitate consistency of recruiting policies and procedures. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company.

Toast is in the midst of implementing a new consolidated HR system. The HRIS Administrator will participate in the remaining phases of the implementation with an eye towards helping our employees effectively use the system on Day One. As the company grows and evolves, the HRIS Administrator will also support process refinement, data cleanliness, and new system modules, all with the goal of enhancing the Toast employee experience.

Our Strategy & Operations team is looking to add a Project Manager to drive strategic objectives and oversee multiple projects and activities. The ideal candidate will be a change leader that has experience using data to drive technology investment and operational best practices. Specifically you will - identify, organize, define, build, implement and measure initiatives that create efficiencies for our Restaurant Success Team, CS organization, Toast and our customers. He or she should be highly analytical and focused with keen insight into human behavior and motivational forces. This job involves both short- and long-term programs that inspire and educate our customers and internal Toasters.

The Fraud Manager will take the lead in developing a data-driven approach to optimizing Toast’s fraud management strategy and identifying emerging fraud trends. Responsibilities include strategic initiative execution, team management (analyst level), providing superior customer service and management of day-to-day operations.

The Toast Payments Manager will help scale and manage the Toast Payments team. Responsibilities include strategic initiative execution, team management (analyst level), assisting customers as needed and management of day-to-day operations.

We are looking for a highly motivated Analyst to join the Toast Payments team and play a key role in our continued growth and making data-driven improvements. The Payments Intelligence Analyst will be responsible for identifying and providing insights in payment processing cost optimization and improvement. Toast processes billions of dollars every year and this role will drive high impact decision-making through analysis and reporting.

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the Enterprise channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

The Senior Payroll Analyst will primarily be responsible all day-to-day payroll activities for all US and international payrolls. This individual will report to the Payroll Manager, and will be responsible for the input of all domestic and international employee payroll and benefits. As a senior member of the Payroll team, this individual would partner with our Finance and Human Resource groups, effecting change and completing special projects aligned with company-wide goals and objectives.

Lead integration and project management for acquisitions and strategic partnerships. Play the centralizing role between senior leadership, internal workstream leaders, and acquisition targets. Ensure financial and operational KPIs are met through acquisition integration. Manage external consultants and vendors as necessary in strategic planning and integrations. Drive strategic initiatives through a combination of business partnering, analytical insight, and project management. Collaborate across all levels of the organization by developing a deep understanding of Toast’s business model, including product and market strategies, competitive context, and internal processes.

As the Associate Director of Product Design, you’ll inspire and delight others with powerful visual storytelling that showcases the evolution of our brand across our ecosystem of products, but you won’t stop there. You’re right for this role if you love to roll up your sleeves and lead the development of the design systems that enable product designers and engineers alike; if you love all...

As an Engineering Manager, you are the technical and people steward for a small set of teams. Your job is to make sure your teams win and that they are increasing their capacity to win over time. You love finding ways to make your teams more efficient. You help connect their work to Toast’s broader mission. You care deeply about helping the people whom you manage grow into effective...

We are looking for a trusted finance professional to partner directly with Senior Leadership. In this role, you will be in a unique position with high visibility into the overall business. In addition to driving a financial planning and analysis efforts, you’ll have the opportunity to turn these insights into initiatives to help drive strategic decisions. This role is a key component of the Finance team at Toast. The right candidate for this role will demonstrate strong collaboration skills, financial aptitude and excellent business intuition.

The Performance team is looking for a self-motivated individual who loves monitoring distributed systems. Toast engineering teams are pushing the boundaries of Android performance and building a highly reliable and scalable AWS-hosted platform that supports our fast growing customer base. The team’s mission is to drive architectural decisions through observation, measurement, and validation. We build performance.

The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

Toast is seeking a Financing Coordinator to join our growing Business Operations team. You will report to the Business Operations Manager. The Financing Coordinator will be comfortable with handling high volume processes in a professional and helpful manner. This is a great opportunity to manage multiple projects at once and to build a career in business.

The ideal candidate is a go-getter, who is not afraid to roll up his/her sleeves. S/he is excited by tough problems and is able to thoughtfully break down complex projects. The ideal candidate will have a track record of delivering results, complete ownership of work and outputs, finding a way to work through barriers, finding ways to work efficiently, and excellent business judgment. S/he should have a demonstrated ability to think analytically about the business, have a critical eye for detail, and have high expectation and standards.

Create and execute strategy for using data to create value for the Toast Marketing team. Formulating hypothesis about trends in the restaurant market and collaborate with the business intelligence team to write data queries and test those hypothesis. Producing deep statistical analyses and data visualization to tell data-driven stories, and communicating analyses effectively to a broad audience. Regionalize data findings to accelerate sales in key markets. Communicate actionable insights to non-data oriented content creators both internally with the Toast Content team and externally with our content partners. Conduct data-intensive ad-hoc analysis on content performance to better understand audience segmentation and guide optimization of programming mix. Support Communications / PR team in building narrative of content performance for external and internal purposes.

Conduct high volume prospecting for qualified leads (100+ outbound calls per day). Work closely and collaboratively with the field sales team to develop and implement appropriate prospect communication plans. Work internally with other departments to ensure proper quality and quantity of demonstrations. Schedule online and onsite product demonstrations for Inside and Field Sales Representatives. Conduct needs assessments calls with specific prospects as assigned.

Develop strong relationships and communication with managers to anticipate hiring needs. Source, interview, present and close candidates for entry level sales positions in Boston. Implement and facilitate consistency of recruiting policies and procedures. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics. Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners.

Bring a passion for delivering a best in class recruitment experience to candidate, hiring managers, colleagues and leadership. Develop strong relationships and communication with managers (both local and remote) to anticipate hiring needs. Source, interview, present and close candidates distributed across the US for all G&A roles. This includes Finance, Accounting, Legal, People and Culture, Hardware Operations, Business Operations, Facilities, and IT. Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline. Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners. Share ideas and collaborate on implementing strategies related to recruitment of talent that will contribute to the long-range growth of the company.

Coordinate, monitor and improve fields service activities after a customer has gone live. Contact customers to confirm field service visits. Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support. Work with customers to understand scope of field service projects. Ensure material is ordered and sent to job sites on time. Occasionally act as sales lead for field service work to develop business. Manage service delivery. Direct and manage on-site/remote field service crews. Work with field service crews to ensure all aspects of job are complete. Ensure accurate records of all field service calls are maintained. Review customer billings to ensure accuracy.

We are looking for a Senior Finance professional to partner directly with Executive Leadership. You will act as the “mini-CFO” for the teams you support. The successful candidate not only must be highly analytical s/he must be able to build relationships to effectively provide council on how to achieve intended strategic outcomes. You will be in a unique position with high visibility into the overall business with the opportunity to turn insights into initiatives. 

As the Product Manager of payments, you will be a critical part of the product team and will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Design, Hardware, Marketing, and Business Operations to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

As the Product Manager of Toast Capital, you will be a critical part of the product team and will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Design, Hardware, Marketing, and Business Operations to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Gather and analyze requirements from business teams and stakeholders to determine QA needs for all Salesforce change requests. Draft testing designs, regression test plans, and other QA related documents. Implement, improve and maintain new and legacy testing classes/suites for both the Developer and Administrator teams. Build UI testing scripts using tools such as Provar or Selenium to test functions not covered by test classes. Develop and automate application end-to-end or unit testing framework (in Production and UAT orgs) to maintain stability during continuous integration. Lead weekly & monthly release regression test cycles. Collaborate and establish an automated pipeline for production level releases in Salesforce. Identify platform issues and craft proactive technical resolutions and communication plans to remedy.

As an Inside Sales Representative, you will be part of a team that is transforming the way restaurants operate. You will help Toast find, build relationships with, and sign up new customers. Your primary goal will be to generate leads, develop an account portfolio and meet both monthly and quarterly quotas by selling Toast products and services to the SMB market. If you like mobile technology, have experience in the restaurant industry, and can communicate clearly, effectively, and persuasively, join us. 

The Accounting Manager/Director will primarily be responsible driving the month-end process, reconciliation review, and enhancement of financial statement preparation and internal review process. This position is also accountable for the ongoing oversight of process improvement margin analysis, and tracing costs back to underlying activities. The ideal candidate should have substantive knowledge of generally accepted accounting principles, practices, processes, and procedures and will be involved in laying the foundation of a scalable accounting function.

The Staff Accountant will assist in the accounting operations of the company by helping us with various general ledger activities while helping to streamline vital accounting practices. We are looking for candidates with an accounting or finance degree and experience in at a high–growth technology company. This is an important role with high visibility throughout the organization.

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on

Toast is looking for a Toast Payments Analyst to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for Sales Executives, Restaurant Success Managers and Toast Support teams, assisting them in any issues/questions pertaining to credit card processing. We are looking for a motivated self-starter with excellent analytical skills and an eagle’s eye...

Support strategic decision-making through analysis, with a focus on capital allocation and scenario planning. Build sophisticated financial models and synthesize outputs into concise presentations to drive executive and board decision making processes. Play a key role in M&A, corporate strategy, capital raising, and investor relations processes. Drive strategic initiatives through a combination of business partnering, analytical insight, and project management. Collaborate across all levels of the organization by developing a deep understanding of Toast’s business model, including product and market strategies, competitive context, and internal processes.

In this role you will: Source, interview, and present candidates distributed across the US for Sales positions Implement and facilitate consistency of recruiting policies and procedures Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company

We are looking for a Director of FP&A to lead the management and oversight of financial planning, and operational finance. This includes the company's forecasts, annual planning process, management and Board reporting, and financial partnership to the organization. To be successful in this role, you will need a proven track record of being a strong cross-functional collaborator, an outstanding communicator, and a nimble, innovative, and strategic thinker. S/he will be an inspiring leader that can further develop a team of finance professionals who are hungry to enhance growth to make an impact.

The Salesforce Administrator’s role is to analyze, design, develop, test and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of our salesforce.com investment.

We’re seeking a Corporate Development Associate or Manager that will help shape our organic and inorganic growth strategy through market research and analysis, and execute on that strategy by partnering cross-functionally to source, evaluate and structure acquisitions and partnerships. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value at a hyper-growth startup.

Our Operations & Strategy team is looking to add a CS Support Ops Senior Program Manager to drive strategic objectives and oversee multiple projects and activities. The ideal candidate will act as an investment Chief of Staff for our Support leaders. In this role you will use data to drive technology investment and operational best practices setting up our Support org for continued success and differentiation. Specifically you will - organize, promote, build cases and implement and measure effective programmatic initiatives. He or she should be highly analytical and focused with keen insight into human behavior and motivational forces. This job involves both short- and long-term programs that inspire and educate our customers and internal Toasters.