Category Specialist - Mandarin

Job Description:
Our Opportunity
Chewy is hiring a Specialist for our Category Management team based in Boston, MA. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors; it is critical to deliver high quality, thoughtful service to our vendors. This person will directly shape our vendor partners and customers experience, which in turn, builds the Chewy brand.
A successful candidate will execute and deliver priorities in an organized fashion and according to service level agreements (SLAs). They should be able to consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through challenging situations. The ideal candidate will have strong verbal & written communication skills, attention to detail, absorb information & experiences quickly and apply learnings, and be able to work well with internal and external stakeholders. Candidates should also be flexible, solution-oriented, and have a customer-oriented mindset.
What You'll Do

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and execute promotions as per category manager direction
• Ensure new vendors / new SKUs are onboarded according to SLAs; troubleshoot issues and escalate when necessary
• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

What You'll Need

• Fluent in Mandarin
• Completion of a BS/BA degree
• 0-1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
• Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
• Strong verbal and written communication, self-starter with a bias for action, attention to detail, solid time, data and organizational management skills.

The hourly range for this role is $27.40 - $41.10.

• The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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