Supports sales and project delivery for laboratory automation solutions by analyzing customer requirements, modeling workflows, designing technical systems, preparing proposals and demonstrations, and assisting with deployment, protocols, acceptance testing, and customer support. Collaborates with sales, project management, deployment, and customers while maintaining knowledge of laboratory automation technologies, instruments, methodologies, and software.
About Us:
HighRes is a Beverly, Massachusetts–based life science laboratory automation company. We partner with biotech, pharmaceutical, and research organizations to design and implement intelligent laboratory workflows — combining hardware, software, and services to make scientific work more efficient and reproducible. Our platform spans liquid handling, robotic systems, and lab orchestration software (Cellario), supporting high-throughput workflows in drug discovery, genomics, and synthetic biology.
Job Summary:
The Applications Specialist – Laboratory Automation has two core functions:
- Partner with Sales Managers to support the progression of new business opportunities into delivered projects. This includes in-depth analysis and translation of customers’ scientific requirements, design of technical solutions and presentations/demonstrations to support and de-risk this process.
- Work with internal colleagues and current customers to ensure all elements of system purchases comprise the right solution for the customer’s needs. This includes detailed handover to the deployment team, and occasionally includes help with technical implementation, acceptance testing or customer support.
The position is educational, challenging, and rewarding, using your scientific skills to connect life sciences with automation. The Applications Specialist fulfils a critical, customer-facing role in successful establishment of our products as an integral part of each customer’s business.
Position Responsibilities:
- Analyze customer requests for proposals and define the optimal technical solution including workflow modelling and throughput analysis, instrument specification and system layout review.
- Compose skilled technical documentation for proposal and specification documents, provide presentations to support the sales process.
- Work with Project Managers and Deployment Specialists to ensure accurate deployment of systems.
- Assist with the development of client protocols that will run on our robotic systems.
- Participate in conferences/exhibitions with sales team, and support marketing efforts.
- Maintain up-to-date knowledge of industry application trends, including methodologies, new devices/instruments, and software tools.
Characteristics for Success
- Ability to shift appropriately between detail-oriented tasks and “big picture” perspective, for efficacious progression of a project
- Enthusiasm for a variety of technical and collaborative responsibilities, coupled with a sense of ownership/responsibility
- High tolerance for challenge, enjoy being a “go-to” resource for knowledge and problem-solving
Essential Knowledge and Skills:
- Technical Background – minimum BS degree in Scientific/Engineering discipline.
- Minimum five years’ industry experience, with preference to Biotechnology-specific experience.
- Experience in automated laboratory systems and devices in a high throughput screening, compound management, drug discovery, genomics or research automation setting is desired.
- Exceptional communication, presentation, customer service and negotiation skills.
- Experience with scheduling software for automated laboratory systems is a plus.
- Experience with custom scripting of lab automation instrumentation, or experience with larger custom software or LIMS integration projects in a lab setting is a plus.
Additional Requirements:
- Domestic and international travel at times; passport and driver’s licence required.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Leads underwriting teams responsible for risk selection, portfolio profitability, renewals, acquisitions, and complex casualty accounts in sharing economy and mobility sectors. Manages and develops underwriting talent, oversees broker relationships, evaluates pricing and coverage, guides risk acceptance decisions, monitors portfolio performance, and ensures regulatory and documentation compliance. Provides strategic direction, coaching, negotiation support, and industry thought leadership while protecting company capital and driving profitable growth.
Beauty • Robotics • Design • Appliances • Manufacturing
Lead SharkNinja’s global Floor Care Front-End Innovation team, developing breakthrough concepts across corded, cordless, and wet-dry floor care platforms. Guide industrial designers and product design engineers in storytelling, prototyping, platform architecture, and innovation roadmaps. Partner with engineering, R&D, product development, marketing, and supply chain to ensure concepts are technically feasible and commercially scalable. Apply deep floor care technology, manufacturing, consumer insight, and team leadership expertise to create category-defining products.
Top Skills:
Battery SystemsDfaDfmDie CastingExtraction MechanicsFiltration SystemsFluid ManagementMotor SystemsPhysical PrototypingPlastic Injection MoldingSheet Metal FabricationSoft Goods ManufacturingSuction Architecture
Beauty • Robotics • Design • Appliances • Manufacturing
Designs and develops haircare consumer products from concept through mass production. Responsibilities include prototyping, testing, design reviews, DOE execution, troubleshooting electro-mechanical assemblies, analyzing test results, sourcing materials and components, and collaborating cross-functionally with R&D, industrial design, marketing, and quality teams. The engineer also mentors junior engineers and helps ensure designs meet manufacturing, cost, and performance requirements.
Top Skills:
3D PrintingCadElectro-Mechanical AssembliesHeating ElementsInjection MoldingMotorsPcbasPro/Engineer (Creo)SensorsSheet Metal FormingSolidworks
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
