Account Manager, Web

At 829, the Account Manager coordinates all disciplines involved in constructing beautiful, high performing websites. This includes seamless coordination of strategists, copywriters, designers, developers, producers and clients involved in the process. You will be quarterbacking the client relationship from start to finish, working directly with your clients each week and advocating on their behalf as the client representative with the internal team. You will be expected to proactively solve for and mitigate any potential project risks; as well as keeping the project in scope and on budget. A solutions oriented person with account and project management skills is a plus and the ability to work in a fast-paced environment is important. Agency experience is required for this position.

You will support an average of 10 mid-tier clients,  typically for 6 month+ engagements. Background with Content Management Systems is required. If you’re a confident communicator who can manage a variety of different project types, has an eye for detail, strong organizational skills, and a solution-oriented mindset, this is the job for you.
What You'll Do

• Fully understand clients’ business model and clients’ industry, striving to help solve clients’ business problems, identify new opportunities, and create more measurable impact.
• Cultivate relationships with client points of contact and develop ongoing strategic recommendations that solve clients’ business objectives. As needed, resolve issues to ensure account satisfaction. Is able to effectively convey vision/goals to internal and external stakeholders.
• Proven ability to lead and navigate conversations with key stakeholders; distill complex information into clear, actionable next steps; and effectively communicate with teams and executive leadership.
• Collaborate effectively with Project Management, Strategy, Design, Development, Production, and Client Success to yield high-quality work output in alignment with project objectives and client business goals.
• Influence others to achieve outcomes by tailoring communication tactics and information sharing for different audiences through articulate and thoughtful written and verbal communication, and the ability to effectively manage up, down, and across.
• Organize and prioritize task lists for both clients and internal groups.  Work directly with internal team members and clients to manage project schedules, assets, content and expectations in an organized and thorough manner.
• Coordinate client meetings/calls and create agendas in advance.  Take notes during those meetings, and provide clear, succinct follow-ups and next steps to keep the project running smoothly throughout its duration.
• Help keep projects deliverables on time and the scope on budget.  Proactively solve for and mitigate potential risks if the timeline begins to slip and find opportunities to optimize where possible.

• 3+ years of Client Services/Account Management experience. We will consider candidates with in-house experience, but an agency background is preferred.
• Experience in successfully managing clients through enterprise projects
• Experience in project financial management and analysis
• Demonstrated ability to provide tactical solutions to meet or exceed client business objectives
• A firm understanding of how WordPress websites are built, and the awareness to assign responsibilities and route tasks accordingly.
• Exceptional communication, presentation and organizational skills.
• An understanding of integrated digital marketing and its various components. 
• Experience using project management software and spreadsheets.

• Remote Workplace. You have the option to work at our office in Boston or remotely in the United States.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are 

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
Salary Range: $65,000-$80,000
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.