Jobs at SimpliSafe

Owns billing system administration and optimization across Zuora and order-to-cash applications. Designs controls, manages configurations and integrations, documents requirements and procedures, monitors process effectiveness, and recommends improvements. Partners with Finance, Tax, CX, eCommerce, and engineering teams on testing, releases, stakeholder approvals, and operational risk reduction. Establishes system administration standards and supports accurate, efficient billing and payment operations.

The Staff IAM Engineer will own SimpliSafe's Okta environment, develop IAM strategies, partner with teams for governance, and mentor junior members while managing access and compliance processes.

Leads strategic sourcing and procurement across indirect categories including marketing, technology, professional services, HR, and operations. Develops category strategies, manages RFx processes, negotiates complex agreements, builds business cases, and delivers savings, cost avoidance, risk mitigation, and process improvements. Partners with stakeholders and senior leaders, promotes procurement best practices, improves spend visibility, and drives cross-functional initiatives in a fast-moving environment.

Lead GTM data science for growth, marketing, lifecycle, and personalization. Design, build, and deploy production ML models and decision systems (acquisition, retention, LTV, personalization), own MLOps and feature pipelines, measure experiment/causal impact, mentor others, set technical direction, and drive cross-team execution to improve customer experience and business outcomes.

Own KPI lifecycle, forecasting, and experimentation for Telesales and Loyalty channels; partner with Operations to design/run experiments, steward datasets, automate reporting, and drive measurable business outcomes.

Lead and scale offline performance acquisition across TV, audio, influencers, mail and emerging channels. Own strategy, budget, attribution, testing roadmap, agency/in-house partnerships, creative optimization, reporting to leadership, and grow a team of channel managers and analysts to drive cost-effective subscriber growth.

Manage and execute compensation programs (salary, bonus), lead compensation cycles (merit, promotions, benchmarking), advise leaders on pay and leveling, analyze market data and internal trends, partner with People, Payroll, and stakeholders to design competitive, data-driven total rewards initiatives, and maintain confidentiality throughout compensation processes.

Lead performance digital acquisition across paid search, social, display, video, affiliate and emerging channels. Own growth strategy, budget management, attribution/reporting, testing roadmap, in-house and agency leadership, and team development to drive cost-efficient customer acquisition and meet business KPIs.

As a Staff Software Engineer at SimpliSafe, you will lead the development of e-commerce solutions, mentor engineers, and enhance customer experiences through innovative software solutions. Your role includes collaborating across teams and leveraging modern technologies to ensure successful project delivery.

Lead UX design, research, and content strategy across app, web, hardware, and the end-to-end customer lifecycle. Set multi-year vision, establish a design system, mature research as a decision tool, drive AI-augmented workflows, recruit and develop the team, influence product and engineering decisions, and personally contribute to highest-stakes work to improve activation, retention, and CLV.

Own and build integrations between NetSuite, Coupa, and external partners (EDI, payments, retail, logistics). Develop SuiteScript and automation, manage monitoring and alerts in Grafana/Datadog, handle secure file transfer keys, act as technical SME for NetSuite/Coupa, partner with Finance/Logistics/Retail, and use AI to improve processes and automation.

Lead analytics for paid digital acquisition channels (social, display, SEM), own KPI lifecycle and forecasting, partner with Marketing and agencies, design and measure experiments, automate reporting, and drive business improvements.

Lead and grow a data platform engineering team to design, operate, and migrate to a modern cloud lakehouse. Own platform roadmap, ingestion frameworks (batch/CDC/API), CI/CD, observability, cost/performance, vendor delivery acceptance, and legacy decommissioning while enabling self-service platform patterns.

The Principal Engineer will lead the Test Platform Services team, focusing on building validation systems, ensuring reliability and scalability, and fostering team growth.

The Staff Backend Software Engineer will lead technical direction, design and implement backend systems, and mentor engineers while driving technical excellence.

Lead the design and development of security products, collaborating with cross-functional teams and mentoring junior engineers while ensuring designs are optimized for performance and cost.

Lead design and implement backend services for monitoring systems using Node.js/TypeScript. Own features end-to-end, ensure reliability, scalability, observability, mentor teammates, and collaborate with product and design to solve ambiguous problems.

Lead on-device ML inference deployment and performance optimization for outdoor camera/doorbell workloads. Optimize latency, throughput, memory, power and stability across CPU/DSP/NPU/GPU. Perform kernel/operator-level tuning, runtime integration in C/C++, quantization validation, and build profiling/benchmarking tooling. Drive cross-functional work with ML, firmware, and hardware teams and provide staff-level technical leadership and mentoring.

Design, build, and maintain cloud infrastructure and application lifecycle tooling using IaC and CI/CD. Automate builds, deployments, monitoring, and alerts on AWS. Collaborate with engineering teams, ensure security and reliability, and support containerized/microservices environments and ongoing maintenance.

The Director of Indirect Procurement oversees $240 million in spending, leads procurement strategy, negotiations, and supplier management while driving cost savings and improving processes.