Jobs at Liberty Mutual Insurance

Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, and guide policyholders through repairs and additional living arrangements. Independently manage claims from initial notice through closure, coordinate vendor services, maintain field and desk workloads, and potentially respond to catastrophe assignments. The role requires local travel, construction knowledge, customer service, negotiation, communication, organization, computer skills, and appropriate licensing.

Investigate and evaluate residential property claims, assess damage onsite, prepare repair estimates, explain coverage, negotiate resolutions, and guide policyholders through repairs and additional living arrangements. Manage claims independently from initial notice through closure, coordinate vendors, maintain workload organization, and occasionally support catastrophe assignments. The role involves daily local field travel, property inspections, customer interaction, and completion of a five-month training program.

Manage routine to moderately complex commercial insurance claims from investigation through resolution. Evaluate coverage, liability, compensability, damages, and reserves; investigate bodily injury and property damage claims; handle litigated matters; negotiate settlements within authority limits; communicate with claimants, policyholders, attorneys, appraisers, and other parties; and refer claims for subrogation or special investigation when appropriate.

Leads hands-on development and evaluation of generative AI, agentic systems, MLOps solutions, semantic data layers, knowledge graphs, and GenAI evaluation frameworks. Collaborates across data science, engineering, and business teams; champions best practices, leads working groups, provides technical consulting, and communicates complex findings to stakeholders. This is an individual contributor role focused on enterprise data strategy and AI/ML innovation.

Own product strategy, roadmap, backlog, and prioritization for Liberty Mutual’s intelligent automation and orchestration ecosystem. Partner with business, engineering, architecture, security, and operations stakeholders to define customer-focused capabilities, manage dependencies, and guide agile delivery. Monitor product health metrics, risks, compliance, and outcomes while communicating decisions and progress to leadership. Drive continuous improvement, customer value, platform alignment, and outcome-focused product practices across squads.

Leads legal support for Liberty Mutual’s personal auto business, advising on insurance product design, pricing, underwriting, forms, telematics, and state regulatory operations. Represents the company in complex regulatory and business matters, develops legal strategy, manages a specialized legal team, and improves knowledge-sharing, documentation, and technology practices. Serves as senior legal partner to business leadership while balancing legal risk and commercial priorities.

Leads legal support for Liberty Mutual’s Small Commercial business, advising on insurance product design, pricing, underwriting, forms, distribution, regulatory matters, and complex transactions. Serves as senior legal partner to business leadership, sets legal strategy, manages a specialized legal team, develops talent, and improves legal processes, knowledge sharing, and technology use.

Handles straightforward commercial insurance claims from investigation through settlement. Responsibilities include evaluating coverage, assessing damages, setting reserves, negotiating settlements, preparing or reviewing estimates, documenting claim activity, communicating with insureds and agents, and identifying fraud or subrogation opportunities. The role requires strong customer service, organizational, communication, and technology skills, with potential multi-state licensing requirements.

Underwriting interns learn to evaluate business operations, assess commercial risks, and develop insurance solutions. They support underwriting projects while building analytical, decision-making, negotiation, relationship-management, and communication skills. The 11-week program includes professional development, exposure to commercial insurance products, collaboration with experienced underwriters, and potential future career opportunities. Candidates must be pursuing a relevant bachelor’s degree, maintain a 3.0 GPA, have at least one semester remaining, and possess permanent U.S. work authorization.

Investigates and processes commercial insurance claims, determines coverage, estimates damages, sets reserves, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role requires customer and claimant communication, policy analysis, claims evaluation, and coordination with appraisal, subrogation, and investigative teams.

Leads complex, multi-year technology programs across multiple domains, managing delivery plans, governance, risks, dependencies, financials, metrics, and executive stakeholder communication. The role modernizes program delivery through generative AI assistants, analytics, automation, and responsible AI practices while coordinating Agile teams, integrations, releases, and operational handoffs.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages, setting reserves, negotiating settlements, preparing or reviewing estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. The role requires strong organization, communication, customer service, technology, and claims-handling capabilities, along with potential multi-state licensing.

Underwriting interns analyze business and financial information, evaluate and price commercial insurance risks, and support underwriting projects. They work alongside experienced professionals, build analytical, decision-making, communication, and relationship-management skills, and gain exposure to commercial and specialty insurance products. The 11-week program includes professional development, networking, and exploration of future career paths within Global Risk Solutions.

Participate in a structured underwriting development program, analyzing business operations, financial data, industry trends, and risks. Collaborate with brokers, customers, and internal teams to develop insurance solutions, assess coverage, support pricing decisions, and balance customer needs with profitable growth. Build expertise in risk selection, negotiation, relationship management, and commercial insurance underwriting through coursework, hands-on assignments, mentorship, and continued professional education.

Investigates and processes commercial auto physical damage claims, determines coverage, assesses damages, sets reserves, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, along with estimating or reviewing vehicle damage. It is hybrid, with office attendance twice monthly for employees living near designated offices.

Leads Global Legal & Compliance’s performance and execution function, overseeing shared legal services, paralegal operations, outsourcing, performance intelligence, and AI-enabled work evolution. Owns operating model transformation, productivity, cost, quality, cycle-time outcomes, governance, workforce development, and technology-enabled delivery. Partners with legal, compliance, data, and strategy leaders to centralize services, establish performance measurement, and continuously improve scalable delivery across a complex, regulated organization.

Leads Liberty Mutual’s enterprise Litigation Group and litigation strategy across high-exposure, complex, and emerging matters. Advises senior executives and the Board, oversees litigation teams and support functions, translates litigation trends into enterprise risk and business insights, drives AI-enabled legal transformation, and develops talent, governance, succession planning, and operational performance.

Participate in an 11-week commercial lines underwriting internship by evaluating business risks, analyzing customer and operational information, supporting insurance solution and pricing decisions, collaborating with agents and underwriting professionals, and contributing to business initiatives. The role develops analytical, decision-making, problem-solving, relationship management, and risk assessment skills while providing exposure to commercial insurance products.

Design and implement software for prototypes and production applications within an agile engineering team. Collaborate with business, marketing, and UX partners; contribute to product ideation, rapid prototyping, data analysis, user interfaces, custom algorithms, and emerging technology experiments. Participate in hackathons, meetups, and technical learning opportunities while helping develop innovative insurance technology products.

Manages specialty insurance claims through investigation, coverage evaluation, reserving, litigation, negotiation, settlement, and closure. The role prepares claim reports, identifies trends, communicates with management and underwriting, oversees counsel and litigation budgets, participates in mediations and audits, and maintains required adjuster licenses. HMO and Provider Excess claims experience is preferred.