Jobs at Liberty Mutual Insurance

Reviews and processes commercial insurance claims within assigned authority limits. Investigates losses, determines coverage, establishes reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires frequent communication with insureds, claimants, agents, and internal teams, along with strong organization, customer service, and technology skills.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role involves frequent communication with insured parties, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units. It requires strong organization, communication, customer service, and technology skills, plus applicable state licensing.

Leads Global Legal & Compliance’s AI strategy, multi-year roadmap, governance, tool evaluation, and enterprise adoption. Drives AI pilots from concept to production, measures ROI, embeds AI into daily workflows, establishes responsible-use guardrails, builds organizational AI fluency, and aligns legal AI initiatives with enterprise technology and governance strategies. Partners with senior legal, technology, data science, product, learning, and execution leaders to deliver complex transformation initiatives and productivity outcomes.

Investigates and processes commercial auto physical damage claims, determines coverage, assesses losses, establishes reserves, negotiates settlements, prepares or reviews damage estimates, documents claim activity, and coordinates with insureds, claimants, agents, appraisers, subrogation, and fraud investigation teams. The role requires strong customer service, communication, organization, technology skills, and potentially multiple-state claims licensing.

Manages routine to moderately complex insurance claims from investigation through resolution. Evaluates coverage, liability, compensability, reserves, and damages; develops action plans; conducts investigations; negotiates settlements; and coordinates with claimants, policyholders, appraisers, attorneys, and other parties. Requires bodily injury and commercial claims experience, knowledge of claims investigation, medical terminology, and legal claims considerations.

Manage complex medical professional liability claims from initial notice through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserving, litigation and defense counsel oversight, settlement negotiation, clinical expert coordination, regulatory compliance, and collaboration with underwriting and reinsurance teams. The role also involves reporting claim trends, maintaining documentation, supporting process improvements, and participating in mediations and arbitrations.

Handles specialty professional liability claims for miscellaneous medical facilities and long-term care throughout the claim lifecycle. Responsibilities include investigating coverage and liability, setting and reviewing reserves, preparing reports, managing litigation and counsel, monitoring mediations and arbitrations, negotiating settlements, identifying claim trends, and communicating with brokers, reinsurers, underwriters, and management. Requires substantial medical professional liability claims experience, knowledge of insurance regulations, and strong analytical, negotiation, and communication skills.

Provides technical leadership for real-time, high-throughput trading and market data platforms supporting institutional public-markets workflows. Designs low-latency, event-driven, API-first architectures; establishes engineering standards; leads design reviews; promotes CI/CD, testing, observability, and responsible AI use; collaborates with product and architecture stakeholders; and mentors engineers. Requires strong Python and AWS experience, distributed-systems expertise, and familiarity with regulated financial services.

Owns and evolves governance standards for a data marketplace, including asset eligibility, certification tiers, ownership models, documentation, access requirements, and compliance reviews. Partners with domain, security, and product teams to resolve governance exceptions, address recurring data issues, and inform marketplace strategy, roadmap, and success metrics.

Leads Global Surety’s technology product portfolio by translating business objectives into product strategies, prioritizing backlogs, allocating investment, and coordinating Agile teams. Owns product vision, release planning, stakeholder communication, customer outcomes, and portfolio trade-offs. Manages Product Owners and Agile team members, drives Agile transformation and education, monitors methodology adoption, and aligns technology delivery with business results.

Provides expert underwriting guidance and referral approval for large construction casualty programs, including workers’ compensation, general liability, auto, and excess coverage. Advises underwriting leaders on exposure, pricing, coverage, portfolio performance, and financial decisions across OCIP and CCIP programs. Drives technical excellence, process improvements, product and service enhancements, and underwriter development while collaborating with claims, actuarial, reinsurance, brokers, and customers.

Leads Auto Product Monitoring by managing analysts, analyzing state program launches and performance, defining metrics, visualizing results, identifying trends, and communicating insights to stakeholders. Oversees monitoring processes, supports product rollouts, collaborates on datasets and reporting, and drives AI initiatives to expand monitoring capabilities. Provides team coaching and informs future pricing and product strategies.

Build and operate scalable data pipelines and models on Snowflake and AWS for Global Liquid Markets investment products. Responsibilities include integrating market and vendor data, implementing automated testing and governance standards, developing AI-powered engineering workflows, collaborating with product and business stakeholders, contributing to the data roadmap, mentoring engineers, and participating in code reviews. The role requires strong communication, architecture, agile delivery, data engineering, and responsible AI skills.

Owns the day-to-day product backlog and user experience for policy documents, forms, and policy information within Liberty Mutual’s servicing platform. Responsibilities include roadmap support, writing user stories and acceptance criteria, sprint participation, user research, data-informed prioritization, access controls, stakeholder engagement, and collaboration with engineering, UX, research, compliance, and business teams. The role supports insurance policy modernization and requires balancing the needs of service representatives and independent agents.

Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverage, and converts prospects into policyholders. The role includes paid licensing and training, customer relationship building, sales closing, and representing the Liberty Mutual brand. Employees work remotely on a fixed weekday and weekend schedule and must maintain a professional home workspace with reliable wired internet.

Owns the documents, forms, policy summary, and policy details experience for an internal insurance servicing platform. Responsibilities include shaping roadmap and vision, prioritizing Agile backlogs, writing user stories and acceptance criteria, collaborating with engineering, UX, research, compliance, and stakeholders, analyzing user feedback and data, and ensuring role-appropriate access to policy information. The role supports modernization of Liberty Mutual’s policy systems and requires strong communication, decision-making, and problem-solving skills.

The Director I, Data Science will design and evaluate generative AI and agentic systems, develop semantic layers and knowledge graphs, and build frameworks assessing AI performance, reliability, and safety. The role collaborates with data and engineering teams, leads cross-functional initiatives, promotes best practices across the data science community, advises on complex projects, and communicates technical insights to business stakeholders. This is a hands-on individual contributor position.

Own the documents, forms, and policy information experience for Liberty Mutual’s servicing platform. Prioritize the backlog, write user stories and acceptance criteria, accept completed work, and collaborate with engineering, UX, research, compliance, and business stakeholders. Use user feedback and data to improve policy summaries, document delivery, access controls, and policy details for service representatives and independent agents.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Reviews coverage, liability, damages, reserves, subrogation, and suspicious claims; coordinates with counsel and consultants; manages litigation, mediations, settlements, and trials; communicates with policyholders; and recommends case strategies and values. Also maintains action plans and supports training for less experienced staff.

Serves as the technical lead for investment technology, designing and building prototypes and production-ready applications for fixed income analytics, AI-enabled workflows, reporting, and investment decision-making. Partners with investment teams to improve AI-generated artifacts, develops scalable full-stack systems, and applies financial data, statistical, and time-series analysis. The role requires strong Python, SQL, front-end, Bloomberg, and software architecture expertise while operating as a senior individual contributor.