Jobs at Liberty Mutual Insurance

Investigate and process commercial auto physical damage claims within authority limits. Communicate with insureds, claimants, agents and internal teams; determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, document files, and refer for subrogation or fraud as appropriate.

Manage a caseload of routine to moderately complex rideshare commercial auto bodily injury claims: investigate coverage and liability, assess damages, set reserves, negotiate settlements, and coordinate with claimants, insureds, attorneys, and third parties.

Handle inbound and warm insurance sales leads remotely: consult customers, recommend Property & Casualty coverages, close policies, and meet performance goals. Paid training and licensing provided; must follow set schedules, meet work‑from‑home requirements, and obtain P&C license after hire.

Handle inbound and warm sales leads for insurance, consult customers on coverages, convert leads to policyholders, complete paid training and obtain Property & Casualty license, work scheduled shifts remotely with provided equipment and mandated home office/internet requirements.

Lead and coach a Miscellaneous Medical Facilities claims team, oversee claim strategy, reserves, settlements, quality assurance, cross-functional collaboration, and stakeholder engagement to achieve product-line objectives.

Underwrite commercial auto, workers' compensation, and general liability for mobility sectors (ridehail, delivery, autonomous). Build profitable book, collaborate across functions, analyze emerging risks, maintain agent/broker relationships, and provide consultative underwriting guidance.

Design, build, and integrate cloud-native full-stack solutions; define system and product architecture; implement CI/CD, observability, and security practices; collaborate with product, design, platform, security, and data teams; create technical designs, runbooks, and cost optimizations; participate in incident response and mentor junior engineers.

Lead and mentor risk control consultants while performing complex commercial auto surveys for high-premium accounts. Partner with underwriting to provide consultative services, develop training curriculum, apply AI and data analytics, monitor industry trends (telematics, micromobility, autonomous vehicles), and deliver driver coaching and fleet management resources. Serve as subject-matter leader to improve technical quality and support business development.

Investigate and process commercial auto physical damage claims: determine coverage, set reserves, write or review damage estimates, negotiate settlements within authority, document files, and coordinate with appraisers, SIU, subrogation, agents, and claimants.

Handle inbound and warm sales leads remotely to consult customers on Property & Casualty insurance, match products to needs, and convert leads to policyholders. Participate in paid licensing and 16–18 week training, work set shifts (including weekends), use provided equipment, and meet performance targets while following company sales processes and customer-focused standards.

Lead analytics to optimize the auto quoting and policy lifecycle experience, focusing on new-business growth and retention. Analyze quote flows, prefill data, risk classification, midterm/renewal logic, and competitive intelligence. Partner with Distribution, Data Science, Risk, Underwriting, Technology and Service teams to design, test, and implement experience improvements and provide actionable recommendations to increase engagement, reduce friction, and improve persistency and lifetime value.

Lead strategy and product ownership for Auto Physical Damage claims analytics, evolving reporting into predictive and prescriptive AI-enabled decision-intelligence. Drive executive reporting, financial and portfolio planning, incubate high-value initiatives, mentor analysts, partner across claims, finance, product and tech, and ensure measurable business impact.

Lead underwriting for emerging mobility business (ridehail, delivery, autonomous), underwriting commercial auto, workers' comp, and general liability. Develop profitable, diversified book, collaborate across product, actuarial, legal, and claims, support cross-sell opportunities, and communicate analytical underwriting decisions to stakeholders while building agent/broker relationships and underwriting processes.

Perform and review advanced actuarial analyses to price casualty reinsurance (umbrella, professional liability, multi-line). Prepare research and reports, communicate findings to technical and non-technical audiences, document methods, develop actuarial tools, provide technical support, and mentor/train less experienced staff.

Investigate and process commercial auto physical damage claims within authority limits: assess damage, determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, communicate with insureds/agents/claimants, and refer for appraisal, subrogation, or SIU as needed while maintaining accurate claim documentation.

Handle inbound and warm insurance leads, consult with customers to recommend Property & Casualty coverages, close sales, and meet performance targets. Complete paid licensing and training, work remote with provided equipment, follow assigned shift schedule (including one weekend day), and maintain a professional home workspace with wired high-speed internet.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and collaborate with claimants, policyholders, attorneys, and partners. Training (including one week travel to Plano, TX) and reliable attendance are required.

Lead underwriting for large, complex construction accounts across Primary Casualty lines (WC, GL, Auto). Provide technical underwriting guidance and referral approvals, align primary and excess placements, monitor portfolio performance, drive underwriting excellence, and collaborate with leaders and partners to develop strategies, products, and capability enhancements.

Handle inbound insurance sales leads, consult customers on Property & Casualty coverage, convert warm leads to policyholders, complete paid training and obtain required P&C license, work remote with set shift schedule and meet performance/typing/PC proficiency expectations.

Lead portfolio strategy and analytics for private investments by building data-driven tools, synthesizing private market datasets, delivering real-time insights, and partnering with Product, Data, and Technology to design, prototype, and institutionalize models and workflows that drive investment decisions and automation.