Jobs at Liberty Mutual Insurance

Leads strategy, development, deployment, and scaling of AI-powered intelligence products for insurance underwriting. Partners with business leaders, data scientists, engineers, architects, and technology teams to define roadmaps, prioritize investments, deliver machine learning and Generative AI solutions, and drive adoption. Oversees product valuation, governance, monitoring, responsible AI, stakeholder alignment, and measurable business outcomes across underwriting segments and lines of business.

Leads the AI Information and Intelligence organization, managing data science managers, data scientists, and AI/ML engineers. Owns the roadmap for reusable data extraction, research, knowledge intelligence, and evidence capabilities. Directs production AI/ML development, enterprise platform scaling, governance, evaluation, MLOps standards, staffing, and stakeholder communication across business segments and geographies.

Leads a team of data scientists while remaining hands-on in designing, building, and evaluating GenAI solutions and agentic workflow automation. Develops AI evaluation metrics, MLOps capabilities, underwriting decision tools, and reusable AI products. Partners with engineers and business stakeholders, communicates technical findings, advises complex projects, and mentors staff to scale AI-enabled commercial underwriting and claims workflows.

Leads strategy, architecture, governance, sourcing, and delivery of training and calibration data for data science and pricing teams. Oversees data engineering and pipeline modernization, vendor and warehouse integration, source-system changes, data lineage, and model-ready dataset delivery. Manages the Modeling Data Solutions organization, partners with enterprise data stakeholders, and guides teams supporting business-line data needs.

Leads strategy, development, and modernization of end-to-end modeling data pipelines and feature stores. Oversees data analysts, MLOps specialists, and subject matter experts while standardizing data ingestion, lineage, feature management, model calibration, and deployment. Partners across data science, technology, product, and business teams to deliver scalable AI and predictive analytics solutions, particularly for pricing models. Drives cross-functional change, develops talent, and provides strategic direction for modeling data practices.

Analyzes complex regulatory data requests across insurance data sources, translates ambiguous guidance into precise requirements, collaborates cross-functionally, and delivers defensible findings. Builds reporting for leadership, documents data logic, and improves processes through automation, AI-assisted analysis, and reusable data practices. Leads projects independently and serves as a trusted expert in underwriting data and business processes.

Handle auto claims from initial report through resolution, guiding insureds and claimants after accidents. Provide empathetic customer service, assess information, solve problems, coordinate claim stakeholders, and process claims using multiple systems. The role includes paid training and licensing, requires strong communication, organization, typing, multitasking, and decision-making skills, and follows a hybrid schedule with required office and training attendance.

Leads a software engineering team that develops reusable architecture assets, standards, fitness functions, and frameworks. Sets team strategy, promotes AI-enabled and cloud-native engineering practices, guides technology adoption, and partners with product, architecture, business, and technology stakeholders. Oversees delivery quality, team effectiveness, performance management, mentoring, professional development, and cross-team dependencies while driving adoption of shared engineering practices across the enterprise.

Drive product convergence analysis, manage requirements timelines, support legacy insurance book consolidation, and design cross-functional working models. The role partners with Product, Technology, Delivery, and Pricing teams to define property and specialty insurance requirements, shape transformation roadmaps, and keep complex initiatives aligned.

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, liability investigation, reserving, litigation strategy, settlement negotiation, payment authorization, and claims denial decisions. The role manages defense counsel and consultants, collaborates with legal, underwriting, reinsurance, brokers, and policyholders, tracks regulatory and legal developments, mentors colleagues, and serves as an environmental claims subject matter expert.

Manages assigned commercial auto bodily injury claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; refers claims when appropriate; and negotiates settlements within authority limits. The role interacts with claimants, policyholders, attorneys, appraisers, and other parties while maintaining applicable licenses and claims expertise.

Manage routine to moderately complex insurance claims from investigation through resolution. Determine coverage, liability, compensability, reserves, and damages; conduct investigations, negotiate settlements, refer claims when appropriate, and communicate with claimants, policyholders, attorneys, appraisers, and other parties.

Independently underwrites complex environmental site pollution insurance accounts, evaluating environmental, legal, financial, and technical risks. Determines coverage, pricing, exclusions, limits, and policy terms within underwriting authority. Manages broker and client portfolios, develops profitable business, maintains senior market relationships, supports underwriting process improvements, explains coverage differences, monitors regulatory developments, and mentors underwriters and internal partners.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, prepares estimates, and maintains accurate claim documentation. The role requires direct communication with insureds, claimants, agents, and internal teams, while identifying potential fraud or subrogation opportunities and coordinating with appraisal and investigative units.

Owns and prioritizes the investment accounting product backlog across statutory, GAAP, and tax reporting. Translates accounting, regulatory, and business requirements into user stories, coordinates Agile delivery, monitors regulatory changes, and manages dependencies with technology, data, investment, finance, and vendor teams. The role strengthens data quality, controls, reporting accuracy, and operational efficiency within SimCorp Dimension while supporting regulatory compliance and continuous improvement.

Analyze personal auto insurance performance by state to identify pricing and underwriting opportunities, develop growth and profitability projections, evaluate program launches, monitor marketplace and claims trends, and advise state leadership on strategic decisions. The role partners across pricing, underwriting, product, claims, finance, modeling, and distribution while improving analytical tools and automation.

Provides operational oversight of U.S., Puerto Rico, and Canadian retirement plans, including compliance, testing, governance, vendor management, data controls, audits, and regulatory filings. Partners with Legal, Payroll, Finance, IT, HR, actuaries, trustees, and recordkeepers. Leads complex plan changes, vendor transitions, system enhancements, defined benefit initiatives, stakeholder communications, and continuous improvement efforts while supporting Retirement and Investment Committee activities.

Owns the investment accounting product roadmap and backlog across statutory, GAAP, and tax reporting frameworks. Translates accounting, regulatory, and business requirements into user stories, prioritizes delivery, and coordinates Agile teams, vendors, data teams, and senior stakeholders. Monitors regulatory changes, manages dependencies, strengthens data quality and controls, supports reporting accuracy, and drives automation and process improvements across SimCorp Dimension and related investment accounting processes.

Own the vision, roadmap, backlog, and priorities for an AI-enabled Connected Insights product supporting independent agents and employees. Translate strategy, research, and data into measurable outcomes; prioritize personalized insights and next-best actions; partner with business, marketing, data science, UX, architecture, and technology teams; conduct experimentation and A/B testing; define success metrics; and align senior stakeholders through complex decisions and trade-offs.

Analyze operational, customer survey, qualitative, and unconventional data to identify retention drivers and customer pain points. Synthesize findings into actionable recommendations, improve reporting, provide operational consulting, and present insights to senior leaders. The role requires advanced statistical and analytical skills, strong SQL and Snowflake capabilities, familiarity with Python and Cortex, and effective cross-functional communication.