Jobs at Liberty Mutual Insurance

Manage complex, litigated construction-related CGL and liability claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, litigation strategy, outside counsel and expert management, negotiations, settlements, documentation, and collaboration with legal, underwriting, reinsurance, product, and subrogation teams. The role also mentors claims professionals and contributes to training and process improvements.

Leads complex, cross-functional transformation initiatives for independent agent distribution. Defines future-state strategies, aligns executives and stakeholders, prioritizes projects, identifies dependencies and risks, and coordinates resources across multiple workstreams. Uses analytics, user research, and technology architecture understanding to develop solutions, guide delivery teams, and achieve strategic business outcomes while improving customer, agent, and employee experiences.

Leads Liberty Mutual’s multi-state government affairs function, overseeing advocacy strategy, regional teams, external lobbyists, budgets, legislative and regulatory monitoring, executive advising, stakeholder relationships, and policy materials. Drives change management and integrates AI into legislative and regulatory tracking, analysis, drafting, and reporting. Requires extensive state government affairs and insurance expertise, senior leadership experience, strong judgment, communication, and project management skills.

Develop and lead enterprise full-stack applications using Java, Spring Boot, Node.js, React, AWS, APIs, and distributed technologies. Design scalable architectures, modernize applications, establish engineering standards, troubleshoot production issues, improve observability and performance, and support containerization and site reliability. Mentor engineers, collaborate with product and cross-functional teams, guide technical decisions, and drive agile delivery, automated testing, CI/CD, and resolution of technical debt.

Participate in an 11-week commercial insurance underwriting internship. Analyze business and financial information, evaluate and price risks, support underwriting decisions, contribute to projects, and develop analytical, communication, negotiation, and decision-making skills while learning about commercial insurance products and potential career paths.

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigating claims, analyzing coverage and liability, evaluating reserves, directing litigation and defense counsel, negotiating settlements, managing client relationships, and resolving claims efficiently. The role also provides technical guidance and mentorship to less experienced adjusters, supports committees and mediations, and monitors claim quality and caseloads.

Participate in an 11-week commercial lines underwriting internship, learning to evaluate business operations, assess risk, develop insurance solutions, and support customer and business outcomes. Responsibilities include analyzing information, making decisions, relationship management, and contributing to underwriting projects. Interns receive professional development, networking opportunities, and exposure to commercial insurance products while working alongside experienced underwriting professionals.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damage assessment, reserves, negotiations, litigation coordination, and settlements. Provides technical guidance, mentors team members, supports quality reviews, and participates in arbitrations, mediations, field investigations, and claim committees. Requires advanced claims-handling knowledge, insurance policy expertise, legal liability understanding, applicable licensing, and strong communication and leadership skills.

Manages a caseload of routine to moderately complex insurance claims from investigation through resolution. Evaluates coverage, liability, compensability, reserves, and damages; conducts investigations, communicates with claimants and other parties, and negotiates settlements. The role requires bodily injury claims experience, claims adjustment knowledge, applicable licensing, and familiarity with medical terminology and legal aspects of claims.

Leads strategic portfolio, financial, workforce, and investment planning for the IDE organization. Oversees executive reporting, risk and opportunity management, vendor and contract governance, workforce capacity planning, change enablement, and process improvement. Champions AI-enabled forecasting, scenario modeling, reporting automation, risk detection, contract analysis, and workflow optimization while ensuring responsible governance. Coordinates cyber planning and remediation, develops performance insights for executives, and drives adoption, communities of practice, and continuous improvement across a matrixed technology organization.

Leads state-level business operations, profitability, growth, pricing, underwriting, sales, service, and claims strategies. Monitors market, regulatory, legislative, competitive, and catastrophe risks; coordinates cross-functional initiatives; manages regulatory relationships and filings; supports distribution growth and compliance examinations; and drives performance against state business plans.

Independently underwrites complex site pollution environmental insurance risks, evaluating environmental, legal, financial, and technical exposures. Determines coverage, pricing, terms, exclusions, limits, and retentions within authority and profitability guidelines. Manages broker, agent, and client relationships; develops profitable business; provides technical guidance and thought leadership; collaborates across underwriting, claims, actuarial, and leadership teams; and mentors other underwriters.

Manages complex commercial energy claims from first notice through resolution, including coverage analysis, liability assessment, reserves, litigation, settlement negotiation, and high-exposure loss strategy. Coordinates defense counsel, experts, legal, underwriting, and reinsurance teams; advises leadership on coverage and litigation issues; maintains regulatory compliance; and mentors claims examiners.

Owns product vision, strategy, roadmap, backlog, prioritization, and delivery for Personal Lines Policy products, including home insurance initiatives. Partners with business, technology, architecture, agency, and Agile teams to define requirements, user stories, acceptance criteria, KPIs, and customer value. Manages dependencies, risks, stakeholder alignment, regulatory considerations, usability testing, and product health while supporting planning and continuous improvement.

Owns and improves data science platform capabilities that help Data Scientists build, deploy, and operate AI/ML solutions. Responsibilities include representing platform users, shaping product strategy and roadmaps, analyzing usage and adoption metrics, prioritizing backlogs, defining user stories and acceptance criteria, evaluating technologies, partnering with technical teams, and supporting Agile planning and delivery.

Leads external partner quote and bind API integrations from requirements through launch and ongoing optimization. Develops integration documentation, implementation plans, testing strategies, and communication plans; monitors integration health and coordinates issue resolution. Translates partner needs into business and technical requirements, influences product backlogs, communicates project progress, and collaborates with internal teams to deliver effective integration solutions.

Handle inbound calls and warm leads, consult customers on property and casualty insurance needs, recommend appropriate coverage, and convert prospects into policyholders. The role includes paid training and licensing support, customer-focused sales, brand representation, and working a scheduled weekday and weekend shift remotely. Employees must maintain a professional home workspace, wired high-speed internet, and meet state residency and licensing requirements.

Lead enterprise-wide delivery, governance, adoption, and investment planning for Liberty Mutual’s AI Backbone. Own the multi-year roadmap, coordinate cross-functional technology and business stakeholders, manage dependencies, vendors, risks, readiness standards, and executive communications. Drive adoption of shared AI capabilities across teams without direct authority, establish portfolio governance, support FinOps and value realization, engage architecture forums, and coach program leaders while guiding strategic decisions across evolving AI platforms and operating models.

The Operational Risk Manager advises business leaders on operational risk, controls, mitigation, and remediation. Responsibilities include identifying and monitoring risks, managing operational events and issues, conducting root cause analysis, evaluating internal controls, preparing executive dashboards and governance materials, maintaining risk policies, and collaborating with compliance and audit teams. The role also evaluates risks associated with AI tools and supports responsible adoption.

Leads Liberty Mutual’s enterprise architecture program, overseeing modernization roadmaps, North Star Architecture, technical debt, governance, risks, vendors, change management, and executive communications. The role coordinates cross-functional architecture, product, and technology teams across portfolios and business units, driving strategic alignment, investment decisions, adoption, and continuous improvement. It requires extensive technical program management experience, enterprise initiative leadership, agile delivery expertise, and strong stakeholder influence.