Jobs at Liberty Mutual Insurance

Lead reinsurance accounting operations by overseeing book close cycles, complex accounting activities, financial reporting, audit support, statutory reporting, payment processing, and process improvements. The role researches reinsurance accounting policies, resolves financial-system issues, leads department projects, reviews team work, and trains teammates while communicating trends to senior management.

Lead product convergence and requirements for Personal Lines Property and Specialty products. Drive analysis, roadmap and legacy book consolidation, design cross-functional working models, coordinate stakeholders, and document converged product requirements to support platform modernization and delivery.

Own the roadmap and backlog for insurance pricing tools, gather requirements, coordinate delivery, and develop scripts and processes across rating programs. Analyze premium mismatches, maintain SAS pricing tools, conduct pricing analyses and quality checks using Python, SAS, Excel, and related technologies. Collaborate with cross-functional teams, resolve defects, present findings, train colleagues, and support successful pricing model rollouts.

Analyzes complex business and state filing data to identify trends, improve product speed to market, and recommend strategic actions. Partners with stakeholders on filing strategy, objection management, program rollouts, metrics, and Department of Insurance relationships. Independently manages moderately to highly complex projects, presents findings to product managers, manages technology and vendor resources, and develops solutions using Power BI, prompt engineering, and Generative AI.

Lead a team of 8–10 experience designers and researchers while setting UX strategy for global employee digital services, cybersecurity, and mobile applications. Build the research practice, champion human-centered and accessible design, strengthen design systems and workflows, guide AI experimentation, collaborate across product and technology teams, deliver UX artifacts, and mentor talent. The role requires strategic leadership, hands-on UX expertise, cross-functional influence, and experience managing multidisciplinary design teams.

Investigates commercial property and casualty claims, evaluates liability, compensability, coverage, and losses, negotiates settlements, estimates claim costs, advises policyholders, manages claim inventories, updates files, and prepares reports. The role includes comprehensive training, mentoring, and on-the-job development.

Leads engineering teams developing automation and robotic process automation solutions while advancing responsible AI-enabled transformation. Partners with product, operations, and technology leaders to modernize service processes, reduce manual effort, improve quality, and deliver employee and customer value. Responsibilities include managing complex technology development, optimizing teams, applying technology standards, building cross-functional consensus, and translating emerging technologies into practical business solutions.

Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate coverage and products, and convert prospects into policyholders. The role requires persuasive communication, customer focus, teamwork, analytical and organizational skills, PC proficiency, and a Property and Casualty license after hire. Paid remote training and licensing are provided. Employees must work four weekdays and one weekend day on designated evening shifts.

Performs research, analysis, reconciliations, validations, and investigations for moderate to complex loss-billing issues. Partners with Claims, Underwriting, Finance, IT, and external stakeholders to ensure accurate billing, maintain controls, resolve problems, and improve processes. Supports system and operational projects, audit documentation, and quality assurance activities. Provides guidance to less-experienced analysts and contributes to continuous improvement and process efficiency.

Leads a team of Energy Underwriters while personally managing a complex energy-risk portfolio. Evaluates new business, renewals, referrals, and policy changes across power, renewable energy, oil and gas, utilities, and infrastructure. Oversees underwriting governance, guidelines, delegated authority, documentation, profitability, pricing, portfolio quality, and risk selection. Coaches employees, supports performance management, develops broker and client relationships, and contributes to broader business initiatives and continuous improvement.

Provides property loss prevention consulting services to customers through on-site evaluations, risk assessments, data analysis, and service plans. Advises clients and less experienced consultants on regulations, technology, industry trends, and risk-reduction methods. Develops policies and service tools, mentors consultants, supports business acquisition and retention, identifies service opportunities, and builds industry relationships. The role requires regular travel across the Northeast.

Conduct independent, high-complexity analytics for Liberty Mutual’s Embedded Channel. Apply advanced statistics, predictive modeling, A/B testing, and diverse data sources to optimize funnels, questionnaires, and underwriting defaults. Build analytical tools, manage complex research projects, synthesize findings into actionable recommendations, and present insights to senior leadership to improve profitability, growth, and customer satisfaction.

Leads the implementation and technical architecture of enterprise technologies, primarily SAP S/4HANA and related infrastructure. Responsibilities include architecture migrations, datacenter and OS-DB migrations, high availability and disaster recovery design, incident troubleshooting, integration strategy, technical requirements, roadmap development, process improvement, and mentoring technical staff. The role supports AI and automation initiatives, manages hybrid technical teams, advises business stakeholders, and maintains vendor and partner relationships.

Design, build, and evaluate generative AI and agentic systems; develop enterprise semantic layers and knowledge graphs; create GenAI evaluation frameworks assessing performance, reliability, and safety; collaborate across data science, engineering, and business teams; champion best practices; lead cross-functional working groups; communicate technical findings; and provide technical consulting on high-impact initiatives.

Analyzes personal auto insurance data, pricing, competitor filings, market trends, and product performance across assigned states. Provides strategic recommendations, supports state and nationwide product initiatives, leads complex workstreams, and partners with business, IT, product, and distribution teams. Develops tools, training materials, and sessions while mentoring junior analysts and supporting implementation of product changes.

Audits internal cybersecurity control systems through personnel interviews, testwork, results analysis, and communication of audit issues. The co-op participates independently and collaboratively in projects while developing knowledge of cybersecurity practices and their application in the insurance industry.

Designs, develops, integrates, tests, and supports scalable data integration solutions for Liberty Mutual’s OneGL finance ecosystem. Leads improvements to data pipeline performance, scalability, maintainability, availability, and resilience. Responsibilities include data analysis, defect investigation, test scripting, architecture documentation, requirements and solution design, implementation support, cutover planning, production troubleshooting, and collaboration with technical and business stakeholders supporting the financial month-end close process.

Supports global internal audit activities by executing operational, financial, and compliance audits; analyzing data and completing audit testwork using audit software; and presenting findings in meetings and reports. The role offers on-the-job training within the insurance industry and requires full-time availability from January through June 2027.

Supports actuarial pricing and profitability analysis for pet insurance products within a rotational development program. Responsibilities include producing rate indications, supporting regulatory filings, analyzing performance and trends, developing rate strategies, manipulating data, building models, communicating recommendations, collaborating with stakeholders, and contributing to cross-line initiatives. The role also requires progress toward ACAS/FCAS actuarial credentials and completion of required Casualty Actuarial Society exams.

Investigates and processes commercial insurance claims within assigned authority limits. Determines coverage, assesses damages and losses, establishes reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and coordinates with insureds, claimants, agents, appraisers, subrogation, and investigative teams. Identifies potential fraud and subrogation opportunities while ensuring compliance with policy, legal, and company guidelines.