Jobs at Liberty Mutual Insurance

Leads the Digital Online Sales Product Owner team, translating business priorities into product strategies, roadmaps, OKRs, and measurable outcomes. Oversees improvements to online insurance quoting and purchasing experiences, experimentation, customer insights, conversion, fraud prevention, and security. Establishes product operating rhythms, manages complex dependencies, and partners cross-functionally across business, design, technology, and analytics teams. Coaches and develops Product Owners while driving alignment, innovation, and continuous improvement.

Lead a new AI-focused data science team accelerating insurance pricing program rollouts. Partner with pricing, delivery, and technology teams to identify AI opportunities; build evaluations for AI and agentic systems; define metrics, statistical tests, ground truth, and production experiments; measure value and risk; translate business needs into requirements; and prototype evaluation tools and AI applications. The role requires insurance pricing expertise, advanced statistics, strong Python and data science skills, modern LLM experience, and effective stakeholder communication.

Own the vision, roadmap, and backlog for small commercial quote navigation and transparency within the eCLIQ 2.0 platform. Translate agent needs, analytics, and business objectives into sequenced product increments. Write user stories and acceptance criteria, prioritize capabilities, coordinate with Product, Technology, UX, and Underwriting Strategy, and communicate timelines, trade-offs, and outcomes to stakeholders and executives.

Underwrite complex energy accounts across oil and gas, pipelines, power generation, and renewables. Make risk selection, pricing, coverage, limits, deductible, and reinsurance decisions within delegated authority. Manage broker and client relationships, analyze technical exposures and portfolio performance, support pricing and marketing strategies, collaborate across claims, actuarial, engineering, and legal teams, contribute to product improvements, and mentor junior underwriters.

Leads product convergence, requirements planning, legacy portfolio consolidation, and cross-functional working models for Liberty Mutual’s Personal Lines Property and Specialty transformation. The role coordinates Product, Technology, Delivery, and Pricing stakeholders; develops roadmaps and workplans; documents insurance product requirements; and translates complex business issues into actionable recommendations.

Configures and supports SAP General Ledger for finance operations, including requirements analysis, integrations, testing, troubleshooting, documentation, production support, and month-end close activities. The role also supports SAP FICO areas such as Fixed Assets and Reporting, SAP MDG concepts, implementation activities, cutover, and process optimization while collaborating with technical and business stakeholders.

Analyzes business performance, trends, competitor filings, and insurance product data for assigned states or product lines. Develops actionable recommendations, advanced queries, analytical tools, and strategic initiatives. Leads workstreams and low- to moderate-complexity projects, presents findings to product managers, supports countrywide implementations, and identifies improvements to property and specialty insurance offerings.

Lead AI and data science efforts that accelerate insurance pricing program rollouts. Partner with pricing, delivery, and technology teams to identify AI opportunities, build evaluations for AI and agentic systems, define metrics and statistical tests, measure value and risk, and develop evaluation tooling and AI applications. Apply insurance pricing expertise, modern LLM experience, experimental design, and strong stakeholder communication to move high-value solutions into production.

Own the vision, roadmap, and backlog for small commercial quote navigation and transparency within the eCLIQ 2.0 platform. Translate agent needs, analytics, and business objectives into sequenced, shippable capabilities. Write user stories and acceptance criteria, prioritize work, coordinate with Product, Technology, UX, and Underwriting Strategy, and engage stakeholders across the organization on timelines, trade-offs, and launches.

Handle auto insurance claims from intake through resolution, guiding insureds and claimants after accidents. Provide empathetic customer service, investigate and process claims, make decisions, coordinate with stakeholders, and manage multiple systems in a high-volume environment. The role includes paid training and licensing, hybrid work with required office attendance, and additional in-person training during the first six months.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Leads data science for medical and workers’ compensation claims, identifying AI/ML opportunities and delivering machine learning, GenAI, LLM, RAG, and agentic solutions. Partners with Claims, Technology, Product, Engineering, and UX teams to establish roadmaps, build intelligent systems, measure business impact and quality, implement MLOps practices, and mentor stakeholders. The role begins as a senior individual contributor and is expected to build a team.

Leads a new data science team developing AI and agentic-system evaluations for insurance pricing applications. Sets strategy, defines evaluation metrics and experiments, measures AI value and risk, partners with technical and pricing teams to deploy high-value solutions, and assesses third-party AI vendors. Requires strong people leadership, insurance pricing-model expertise, statistical and experimental-design skills, and hands-on experience with LLMs, RAG, and AI application development.

Leads data science strategy and execution for medical and workers’ compensation claims. Builds machine learning, generative AI, LLM, RAG, and agentic solutions; establishes roadmaps, evaluation metrics, monitoring, and operational practices; partners with claims, engineering, product, architecture, UX, and technology teams; and provides technical mentorship. Initially an individual contributor, the role is expected to build a team over time.

Manages underwriting professionals and complex casualty accounts within sharing economy and new mobility sectors. Leads talent development, risk selection, broker relationships, portfolio profitability, pricing and coverage decisions, quality audits, and regulatory documentation. Evaluates complex risk scenarios, guides underwriting strategy, protects company capital, supports profitable growth, and drives innovation across the underwriting team.

Manage complex commercial excess and umbrella claims throughout the full lifecycle. Investigate liability and coverage, set reserves, evaluate losses, negotiate settlements, manage litigation and outside counsel, authorize payments, and close claims. Coordinate with legal, underwriting, reinsurance, and claims partners; monitor regulatory developments; mentor staff; and support special projects.

Analyzes and supports a knowledge management platform, focusing on access management, organizational changes, troubleshooting, requirements, process documentation, testing, incidents, reporting, and stakeholder alignment. Translates business needs into user stories, acceptance criteria, process flows, and business rules. Coordinates with technology teams, vendors, product stakeholders, compliance, and business users to validate requirements, resolve access issues, support UAT, document processes, and improve platform workflows.

Manage high-severity environmental and commercial casualty claims from initial notice through resolution. Responsibilities include coverage analysis, liability assessment, reserving, litigation strategy, settlement negotiation, payment oversight, and directing defense counsel, coverage counsel, and environmental consultants. The role also involves advising leadership on emerging exposures, mentoring claims staff, partnering with underwriting and reinsurance, and maintaining claim-file confidentiality and payment integrity.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, outside counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also tracks legal developments, mentors colleagues, protects claim data, and contributes to process-improvement initiatives.

Under supervision, the Associate Claims Adjuster investigates commercial property, casualty, disability, and automobile claims; assesses liability, coverage, compensability, and losses; estimates costs; negotiates settlements; communicates with policyholders; develops action plans; manages claim inventories; and maintains accurate files and reports through a structured training and mentoring program.