Jobs at Liberty Mutual Insurance

Handles inbound calls and warm leads, advises customers on insurance coverage, matches products to their needs, and converts prospects into policyholders. The role includes paid Property and Casualty licensing training, customer relationship management, sales closing, and adherence to remote work and scheduling requirements.

Leads a corporate aviation flight operations team while serving as an active line pilot. Responsibilities include pilot recruiting, onboarding, training, standardization, qualification tracking, operational procedures, FAA authorizations, vendor and budget management, safety oversight, and coordination across aviation functions. The role supports Gulfstream aircraft operations, maintains pilot readiness and regulatory compliance, and fosters a culture of safety, service, continuous improvement, and accountability.

An 11-week data science internship involving research, data gathering and analysis, exploratory and regression analysis, model development and evaluation, and business recommendations. Interns work independently and collaboratively while developing skills in GenAI, machine learning, statistical modeling, and business analytics.

Lead partner-facing acquisition marketing strategy, campaigns, customer journeys, creative development, asset management, budgets, and performance. Manage marketing talent and agency partners while collaborating with sales, analytics, creative, and senior stakeholders. Develop multi-year growth roadmaps, govern marketing investments, use AI and marketing technology, and improve campaign effectiveness through testing and customer insights. The role also advances AI-powered digital asset management and requires strong cross-functional leadership in a complex marketing environment.

Supports commercial real estate credit investments from sourcing and underwriting through execution and portfolio monitoring. Builds property and loan cash flow models, performs due diligence and scenario analysis, prepares investment memoranda, supports loan structuring and negotiations, monitors covenant compliance, and identifies emerging risks. The role requires advanced Excel modeling, sound credit judgment, strong communication, and familiarity with real estate investment banking or private equity transactions.

Leads Liberty Mutual’s enterprise architecture program, overseeing modernization roadmaps, North Star Architecture, technical debt, governance, risks, vendors, change management, and executive communications. The role coordinates cross-functional architecture, product, and technology teams across portfolios and business units, driving strategic alignment, investment decisions, adoption, and continuous improvement. It requires extensive technical program management experience, enterprise initiative leadership, agile delivery expertise, and strong stakeholder influence.

Leads first-line operational excellence across investment operations, assessing risks and control effectiveness, identifying and remediating process gaps, and owning KPI and operational-health reporting. The role coordinates governance, partners with transformation and product teams on durable fixes and automation, evaluates service-provider performance, and influences stakeholders across treasury, trade, derivatives, loans, alternatives, shared services, and investment accounting without direct authority.

Leads Liberty Mutual’s Global Legal & Compliance Data Office and owns its data and AI strategy, governance, quality, architecture, enablement, and investment roadmap. The role integrates product management, data science, knowledge management, and information services while ensuring regulatory compliance, data readiness, and alignment with enterprise strategy. It drives data maturity, change leadership, cross-functional collaboration, and adoption of data-driven practices across legal and compliance teams.

Manages routine to moderately complex commercial insurance claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; handles litigated bodily injury and property damage claims; negotiates settlements within authority limits; and collaborates with claimants, policyholders, attorneys, appraisers, and other parties.

Leads a team of underwriters managing complex casualty risks in the sharing economy and new mobility sectors. Oversees risk selection, portfolio profitability, pricing, coverage analysis, broker relationships, quality audits, and regulatory documentation. Coaches and develops underwriting talent, guides decisions on high-impact accounts, drives innovation, and establishes strategies for profitable portfolio growth.

Designs and maintains scalable data pipelines, models, integrations, and ETL/ELT processes using cloud data technologies. Analyzes complex data, implements quality controls and automated testing, troubleshoots issues, documents data flows, and improves engineering processes. Collaborates with product owners, business stakeholders, data scientists, engineers, and architects in an agile environment while translating business needs into reliable technical data solutions.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damages, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.

Investigates and processes commercial auto physical damage claims, determines coverage, assesses damage, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role communicates with insureds, claimants, agents, and internal teams; prepares or reviews damage estimates; identifies fraud and subrogation opportunities; and coordinates with appraisal and investigative units. A high school diploma and 1–2 years of experience are required, with claims experience preferred.

Manage complex, litigated construction-related casualty claims ($500K+): lead coverage and liability strategy, direct investigations and experts, coordinate litigation and outside counsel, set reserves and resolution plans, negotiate settlements, collaborate with underwriting and other partners, and mentor junior claims staff.

Leads Liberty Mutual’s Enterprise Architecture Program, driving modernization roadmaps, governance, technology debt reduction, and strategic alignment across business units. The role coordinates cross-functional teams, senior leaders, architecture stakeholders, product owners, and vendors; manages dependencies, risks, communications, change adoption, and executive reporting. It requires extensive technical program management experience, agile delivery expertise, strong influence without direct authority, and the ability to lead enterprise-level transformation initiatives.

Oversee monthly, quarterly, and annual close cycles; prepare financial statements, audit schedules, and reports; research and apply accounting policies; maintain internal controls; identify financial-system issues; and improve reporting processes. The role also leads projects, trains teammates, reviews work, communicates results to management, and escalates issues to ensure accurate and timely financial reporting.

Leads the Coverage & Insights team within Global Legal & Compliance, providing strategic insurance coverage advice, policy and industry insights, and regulatory analysis. Oversees legal service delivery for US Retail Markets and Global Risk Solutions, develops performance dashboards, improves workflows and resource allocation, and partners across legal and business teams. Advises on complex first- and third-party insurance coverage matters while developing talent, fostering inclusion, and driving operational excellence through data, technology, and continuous improvement.

Manages routine to moderately complex bodily injury claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserve requirements; develops claim action plans; conducts investigations; communicates with stakeholders; and negotiates settlements within authority limits. Refers appropriate cases to subrogation or special investigations teams while maintaining regulatory compliance and customer service standards.

Investigates, evaluates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, sets reserves, evaluates exposure, manages litigation, negotiates settlements, identifies fraud and subrogation opportunities, and advises management on claim strategy. Collaborates with policyholders, defense counsel, and internal teams while analyzing claims data and training less experienced staff.

An 11-week technology internship embedded within Liberty Mutual's agile tech teams. Interns will contribute to real customer-facing and backend software projects, gaining experience in modern engineering practices, AI-assisted development tools, planning, coding, testing, and delivery. The program emphasizes collaboration, continuous learning, critical thinking, and customer-focused innovation.