Jobs at Liberty Mutual Insurance

Own model observability across auto claims models, building monitoring infrastructure, dashboards, alerts, health metrics, and remediation processes for traditional ML and GenAI systems. Detect drift, performance degradation, data-quality issues, and anomalous behavior; partner with data scientists, engineers, business stakeholders, and governance teams. Produce audit-ready reporting, evaluate model outcomes against business KPIs, support MLOps/LLMOps integration, and communicate model health findings to technical and non-technical audiences.

Own paid advertising and organic LinkedIn programs for a B2B commercial insurance organization. Develop media plans, manage agency relationships and budgets, execute campaigns, optimize performance through testing, and oversee social content calendars and employee engagement. Analyze cross-platform reporting, establish benchmarks, deliver leadership insights, and identify channel opportunities. Collaborate with creative, communications, PR, strategy, and business teams to ensure integrated, on-brand marketing programs.

Owns the email marketing channel for a commercial insurance organization, managing strategy, coding, testing, deployment, journey building, governance, and optimization in Salesforce Marketing Cloud. Analyzes performance data, leads reporting, and develops actionable recommendations. Supports social media, advertising, web, MarTech administration, and integrated campaigns while partnering with creative, enterprise, and cross-functional teams.

Leads Specialty Lines data science for insurance pricing, including predictive modeling and rating program design for Condo and RV products. Represents data science requirements on a major platform transformation, researches modeling techniques and data sources, communicates findings to executives, and manages, coaches, and develops a team of 3–5 data scientists. Requires strong insurance, statistical modeling, technical, communication, and cross-functional leadership expertise.

Administer the GRS Data Marketplace platform, ensuring operational health, reliability, availability, performance, and scalability. Coordinate platform releases, vendor updates, integrations, incidents, capacity planning, and access approval workflows. Partner with product, governance, security, infrastructure, architecture, vendors, and implementation teams to support marketplace requirements and roadmap commitments.

Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Engages experts, manages investigations and evidence, and participates in arbitrations, mediations, suit committees, and quality reviews. Provides senior technical guidance, mentors team members, assists with workload assignments, and monitors caseloads.

Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Refers matters to subrogation or special investigations teams, participates in reviews, arbitrations, mediations, and field investigations, and mentors team members while providing technical guidance and supporting workload management.

Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate coverages and products, and converts prospects into policyholders. The role requires strong communication, persuasion, organization, PC proficiency, and a Property and Casualty license after hire. Employees complete 16–18 weeks of paid training, work remotely on a fixed weekday and weekend schedule, and maintain a dedicated home workspace with wired high-speed internet.

Leads North America reserving for a $20 billion P&C reserve base, ensuring reserve adequacy, analytical rigor, governance, regulatory compliance, and data quality. Communicates quarterly analyses and strategic insights to senior leadership, identifies trends and risks, partners with underwriting, pricing, claims, and finance, and drives process improvements. Manages, mentors, and develops a large actuarial team while advancing reserving methodologies and succession planning.

Lead underwriting for emerging mobility business (ridehail, delivery, autonomous), underwriting commercial auto, workers' comp, and general liability. Develop profitable, diversified book, collaborate across product, actuarial, legal, and claims, support cross-sell opportunities, and communicate analytical underwriting decisions to stakeholders while building agent/broker relationships and underwriting processes.

Perform and review advanced actuarial analyses to price casualty reinsurance (umbrella, professional liability, multi-line). Prepare research and reports, communicate findings to technical and non-technical audiences, document methods, develop actuarial tools, provide technical support, and mentor/train less experienced staff.

Lead strategy and product ownership for Auto Physical Damage claims analytics, evolving reporting into predictive and prescriptive AI-enabled decision-intelligence. Drive executive reporting, financial and portfolio planning, incubate high-value initiatives, mentor analysts, partner across claims, finance, product and tech, and ensure measurable business impact.

Investigate and process commercial auto physical damage claims within authority limits: assess damage, determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, communicate with insureds/agents/claimants, and refer for appraisal, subrogation, or SIU as needed while maintaining accurate claim documentation.

Develop and maintain an insurance claims product in an agile environment using React, TypeScript, Node.js, Java, Spring Boot, and AWS. Build user interfaces, RESTful services, microservices, and backend systems; analyze technical problems; and deliver end-to-end coding, testing, debugging, and automated testing. Collaborate on continuous improvement and Scrum practices. Domestic travel up to 10% is required, with telecommuting permitted up to 60%.

Build and scale continuous monitoring and anomaly detection for Personal Lines Auto pricing programs. Analyze large datasets to detect issues, improve data quality, automate reporting, create dashboards and frameworks, and communicate findings to technical and business stakeholders. Partner cross-functionally to investigate root causes and support program-level monitoring for launched pricing programs.

Owns the Small Commercial Product AI investment roadmap and portfolio from intake and prioritization through execution, adoption, and performance measurement. Drives cross-functional AI initiatives, coordinates with Product, Data Science, Technology, and AI enablement teams, establishes business cases and KPIs, supports responsible AI governance, and promotes adoption of AI tools. Requires strong program management, stakeholder influence, analytical expertise, and knowledge of insurance product, pricing, underwriting, and predictive modeling.

Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer-focused sales, brand representation, schedule flexibility, and remote work requirements. Representatives must meet performance goals, communicate persuasively, maintain strong organizational skills, and work four weekdays plus one weekend day on assigned shifts.

Manage complex, litigated construction-related CGL and liability claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, litigation strategy, outside counsel and expert management, negotiations, settlements, documentation, and collaboration with legal, underwriting, reinsurance, product, and subrogation teams. The role also mentors claims professionals and contributes to training and process improvements.

Lead underwriting for large, complex construction accounts across Primary Casualty lines (WC, GL, Auto). Provide technical underwriting guidance and referral approvals, align primary and excess placements, monitor portfolio performance, drive underwriting excellence, and collaborate with leaders and partners to develop strategies, products, and capability enhancements.

Manage a caseload of routine to moderately complex workers' compensation claims: investigate coverage and liability, set and adjust reserves, negotiate settlements within authority, refer to subrogation or SIU as needed, and collaborate with claimants, policyholders, attorneys, and partners. Training (including one week travel to Plano, TX) and reliable attendance are required.