Jobs at Liberty Mutual Insurance

Leads a Commercial Casualty Excess Claims team, overseeing complex claim handling, staffing, service quality, reserves, settlements, expenses, compliance, reporting, and performance. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, addresses performance issues, drives continuous improvement and organizational effectiveness, and contributes to strategic planning. Requires advanced commercial claims expertise, complex casualty experience, leadership capabilities, and strong financial, communication, and regulatory knowledge.

The Director I, Data Science will design and evaluate generative AI and agentic systems, develop semantic layers and knowledge graphs, and build frameworks assessing AI performance, reliability, and safety. The role collaborates with data and engineering teams, leads cross-functional initiatives, promotes best practices across the data science community, advises on complex projects, and communicates technical insights to business stakeholders. This is a hands-on individual contributor position.

Own the end-to-end billing and payments product for Liberty Mutual’s internal servicing platform. Responsibilities include setting product vision and roadmap, prioritizing the backlog, defining KPIs, managing production health, guiding platform migration, and delivering measurable efficiency improvements. The role requires cross-functional leadership across Finance, Billing Operations, Engineering, UX, Analytics, Architecture, and program teams, plus strong stakeholder influence and data-driven decision-making.

Drive strategic growth through OEM partnerships by building a partner pipeline, developing business cases, negotiating contracts and deal economics, and establishing go-to-market strategies. The role collaborates with executives and internal stakeholders, transitions new partners to account management, and manages onboarding for complex partnerships across transportation segments. It requires extensive sales, marketing, relationship management, insurance or financial services expertise, analytical and financial skills, and up to 50% travel.

Manages routine to moderately complex attorney-represented bodily injury and commercial auto claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; coordinates with claimants, insureds, attorneys, appraisers, and other parties; refers claims when appropriate; and negotiates settlements within assigned authority.

This 11-week internship supports Liberty Mutual’s Cybersecurity and Technology Audit department. Responsibilities include interviewing personnel, performing audit testwork, analyzing results, communicating issues, and participating in IT risk assessments and control evaluations. Interns gain experience auditing internal control systems and may be considered for future career opportunities.

Supports technology strategy and transformation initiatives through cost and operations analysis, process documentation, data organization, and efficiency assessment. Identifies opportunities to improve team deliverables and workflows using AI and other tools, builds and tests practical solutions, and presents recommendations to senior stakeholders. Collaborates with technology, product, strategy, and business partners in a fast-paced environment.

Own the end-to-end billing and payments product for Liberty Mutual’s internal servicing platform. Set the product vision, roadmap, backlog, KPIs, and modernization strategy while migrating legacy billing systems to a unified platform. Partner with Finance, Billing Operations, Engineering, UX, Analytics, Architecture, and program teams to deliver capabilities, prioritize production issues, monitor product health, and drive measurable efficiency improvements across employee and independent agent channels.

Manage complex commercial energy claims from initial notice through resolution, including coverage analysis, liability assessment, reserves, settlements, and litigation. Oversee defense counsel, experts, investigations, discovery, and multi-party catastrophic-loss matters. Collaborate with legal, underwriting, reinsurance, and technical teams; advise leadership on coverage and claims strategy; authorize payments and denials; mentor claims examiners; and support process-improvement initiatives.

Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty products, and convert prospects into policyholders. The role includes paid training and licensing support, remote work, customer communication, sales closing, and adherence to assigned schedules and work-from-home technical requirements.

Leads a Commercial Casualty Excess Claims team, ensuring resources, technical expertise, service quality, claims strategy, reserving accuracy, and settlement decisions meet company standards. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to manage complex claims. Develops staff, addresses performance issues, drives continuous improvement, prepares operational and performance reports, and monitors legislative, regulatory, and litigation developments.

Develop and maintain applications, APIs, data pipelines, and integrations supporting private investments and alternative asset management. Responsibilities include end-to-end coding, testing, debugging, deployment, documentation, system troubleshooting, production support, and collaboration on modernization and data integration initiatives using Agile practices.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverage, and convert prospects into policyholders. The role involves persuasive communication, customer service, sales closing, accurate documentation, and representing the Liberty Mutual brand. Employees complete paid training and obtain a Property and Casualty license if needed. Work is remote with a fixed schedule including one weekend day and requires a dedicated workspace and wired high-speed internet.

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage analysis, reserving, liability evaluation, litigation management, defense counsel coordination, settlement negotiations, and claim resolution. The role also provides technical guidance and coaching to less experienced adjusters, supports mediations and arbitrations, and helps monitor team caseloads and quality standards.

Manages routine to moderately complex attorney-represented bodily injury and commercial auto claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; negotiates settlements within authority limits; and coordinates with claimants, insureds, attorneys, appraisers, and internal teams.

Leads global risk assessment and financial controls, including audit remediation, external audit coordination, account reconciliations, attestation programs, and controls audits of external partners. Uses GenAI to streamline analysis and create repeatable workflows. Partners with underwriting, claims, compliance, finance, auditors, and international stakeholders while coaching team members and driving remediation of control gaps.

Develop quantitative models and systematic fixed-income investment strategies, build analytics and visualization tools, and apply machine learning and GPT-based solutions to investment analysis. Collaborate with portfolio managers, traders, and risk managers on portfolio construction, performance attribution, and strategic projects. Manage multiple initiatives while improving data pipelines, dashboards, and investment decision-making capabilities.

Leads Commercial Casualty Excess claims operations, managing staff, resources, claim strategy, reserves, settlements, service quality, compliance, reporting, and continuous improvement. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, addresses performance issues, manages complex claims, monitors litigation and regulatory trends, and supports strategic business planning.

Owns product strategy, roadmap, backlog, and delivery for Liberty Mutual’s Intelligent Automation and Orchestration ecosystem. Partners with business, engineering, architecture, and stakeholders to prioritize capabilities, define user stories, remove delivery blockers, manage dependencies, and measure product outcomes. Communicates strategy and progress, guides investment decisions, ensures security and compliance considerations, and leads Agile ceremonies and continuous improvement efforts.

Leads hands-on development and evaluation of generative AI, agentic systems, MLOps solutions, semantic data layers, knowledge graphs, and GenAI evaluation frameworks. Collaborates across data science, engineering, and business teams; champions best practices, leads working groups, provides technical consulting, and communicates complex findings to stakeholders. This is an individual contributor role focused on enterprise data strategy and AI/ML innovation.