Jobs at Liberty Mutual Insurance

Develop and operate production microservices that operationalize predictive and generative AI models for claims systems. Responsibilities include building AWS-based feature pipelines, APIs, event-driven integrations, monitoring, alerting, CI/CD, and model evaluation frameworks. The engineer partners with data scientists, product teams, and enterprise platform teams, supports live services through on-call responsibilities, translates requirements into technical designs, and leads implementation and continuous improvement.

Design and execute complex analyses evaluating property claims operations, process changes, tools, and vendor partnerships. Build reporting frameworks, synthesize multi-source data, and translate findings into actionable recommendations for senior stakeholders. Independently lead analytical projects that improve financial outcomes, claims handling, customer results, and operational efficiency.

Participate in a rotational analyst development program focused on using data and technology to analyze performance trends, identify business opportunities, and support insights within the insurance industry. Complete curated training, mentorship, and rotational assignments while developing analytical, technical, strategic, communication, and business skills. Use tools such as Excel, SQL, Python, R, SAS, Snowflake, Power BI, and emerging AI technologies.

Leads the Property Claims Loss Insights analytics team, setting analytical strategy, developing talent, guiding complex analyses, and translating findings into recommendations for executive and business audiences. The role evaluates financial and operational impacts of claims tools, vendors, and process changes; prioritizes high-value work; ensures methodological rigor; challenges assumptions; and partners with leadership to improve claims handling and financial outcomes.

Leads the Small Commercial Product Design and Modeling data science function, managing data scientists and overseeing predictive analytics, statistical modeling, dashboards, and decision tools. Provides strategic direction, develops talent, partners with senior business stakeholders, and drives complex cross-functional initiatives across insurance business units. Owns delivery of technically advanced insights and tools supporting strategic decision-making, while shaping the broader data science community.

Conduct on-site and desktop risk assessments for conventional and renewable power facilities and construction projects. Evaluate hazards, risk quality, mitigation measures, plant protection, and potential losses to support underwriting decisions. Partner with underwriters, claims teams, engineers, and clients; provide claims analysis and loss-prevention recommendations; manage assigned accounts and maintain technical files. Participate in business development, stay current on power-generation and construction practices, and travel regularly.

Leads SAP solution engineering for Liberty Mutual’s payment hub and finance technology portfolio. Designs, implements, and migrates scalable, secure, maintainable enterprise solutions; evaluates technologies; guides architecture and standards; supports incident management; and partners with business, architecture, security, vendors, and delivery teams. The role also includes prototyping, technical documentation, design reviews, mentoring engineers, and facilitating cross-team alignment.

Leads strategic consulting workstreams advising senior executives on strategy development, growth, organizational design, innovation, and business transformation. Responsibilities include analyzing strategic issues, developing work plans, gathering data, creating recommendations, managing stakeholder relationships, building consensus, influencing leadership, coaching junior consultants, and supporting recruiting and talent initiatives.

Analyze qualitative and quantitative data to identify performance trends, solve business problems, and recommend solutions that inform decisions in the insurance industry. Interns will work independently and collaboratively, develop analytical and technical skills through training, and use tools such as Excel, SQL, Python, R, SAS, Snowflake, and Power BI. This is an 11-week, full-time summer internship.

Leads full-cycle executive recruitment for senior and business-critical roles, including confidential sourcing, assessment, offer strategy, negotiation, and onboarding. Builds executive talent pipelines and industry networks, conducts market mapping and competitive intelligence, advises leaders on compensation and hiring strategy, and represents the company externally. Coaches recruiters on executive sourcing and talent intelligence while advancing AI-enabled recruiting practices and collaborating across Talent Acquisition.

Leads a team of 8–10 UX designers and researchers supporting global employee experiences. Sets UX strategy, builds the research practice, champions user-centered design, guides AI and digital service innovation, strengthens design systems, and partners across product, technology, and business teams. The role also includes mentoring, hiring, stakeholder communication, and delivery of UX assets such as journey maps, prototypes, wireframes, service blueprints, and roadmaps.

Product Owner for an insurance quoting platform, responsible for product vision, backlog ownership, prioritization, roadmap development, stakeholder alignment, KPIs, Agile planning, and delivery of scalable API-based capabilities. The role requires personal lines insurance knowledge, back-end and platform experience, strong communication, customer-driven design, regulatory awareness, and the ability to influence business and technology teams.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and fraud investigation units. Candidates need strong customer service, organizational, communication, and technology skills, with licensing potentially required across multiple states.

Leads the technical vision, architecture, design, development, and delivery of complex full-stack applications for Global Finance Tech. Provides hands-on technical leadership, mentorship, code and design reviews, and establishes engineering standards. Oversees testing, CI/CD, observability, production support, incident resolution, and architecture documentation. Partners with product, business, and architecture leaders on roadmaps and enterprise initiatives, including integrating AI-powered capabilities across products.

Own the product strategy, roadmap, backlog, and delivery priorities for Liberty Mutual’s Intelligent Automation and Orchestration ecosystem. Partner with business, engineering, architecture, and other stakeholders to define customer-focused capabilities, prioritize user stories, manage dependencies, and deliver measurable business value. Monitor product health and KPIs, address risks and technical debt, support governance requirements, and lead agile ceremonies and continuous improvement across squads.

Leads engineering teams supporting Liberty Mutual’s Guidewire ClaimCenter application and database platforms. Responsibilities include people leadership, delivery accountability, technical coaching, platform migration to Guidewire SaaS, engineering enablement, technical debt reduction, risk management, Agile/SAFe planning, hiring, vendor coordination, performance management, and financial planning. The role partners with architects, product owners, technology teams, and business stakeholders to maintain a stable, scalable claims technology ecosystem.

Leads data stewardship and transformation for the Personal Lines Product, Pricing, and Underwriting domain. Develops data roadmaps, translates strategy into actionable epics, guides modernization to a unified insurance platform, governs data policies and compliance, and coordinates stakeholders across business and technical teams. The role requires expertise in insurance data, data modeling, warehousing, quote and policy lifecycles, premium and loss data, and technologies including Kafka, Guidewire PolicyCenter, Hadoop, and NoSQL.

Underwrite commercial auto, workers compensation, and general liability risks within Liberty Mutual’s emerging mobility practice. Build and manage a profitable, diversified book of business; evaluate complex risks; develop innovative underwriting approaches; collaborate with product, actuarial, legal, claims, and other underwriting teams; support cross-selling; maintain agent and broker relationships; and communicate underwriting guidance and processes.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing or reviewing estimates, maintaining claim documentation, taking statements, and identifying fraud or subrogation opportunities. The role requires frequent communication with insureds, claimants, agents, and internal teams, along with strong organizational, technology, and customer service skills.

Handle inbound calls and warm leads to understand customers’ insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid training and licensing support, requires a Property and Casualty license after hire, and involves remote work on a fixed weekday and weekend schedule. Representatives must deliver persuasive, customer-focused service while meeting sales goals.