Jobs at Liberty Mutual Insurance

Leads the technical vision, architecture, design, development, and delivery of complex full-stack applications for Global Finance Tech. Provides hands-on technical leadership, mentorship, code and design reviews, and establishes engineering standards. Oversees testing, CI/CD, observability, production support, incident resolution, and architecture documentation. Partners with product, business, and architecture leaders on roadmaps and enterprise initiatives, including integrating AI-powered capabilities across products.

Own the product strategy, roadmap, backlog, and delivery priorities for Liberty Mutual’s Intelligent Automation and Orchestration ecosystem. Partner with business, engineering, architecture, and other stakeholders to define customer-focused capabilities, prioritize user stories, manage dependencies, and deliver measurable business value. Monitor product health and KPIs, address risks and technical debt, support governance requirements, and lead agile ceremonies and continuous improvement across squads.

Leads engineering teams supporting Liberty Mutual’s Guidewire ClaimCenter application and database platforms. Responsibilities include people leadership, delivery accountability, technical coaching, platform migration to Guidewire SaaS, engineering enablement, technical debt reduction, risk management, Agile/SAFe planning, hiring, vendor coordination, performance management, and financial planning. The role partners with architects, product owners, technology teams, and business stakeholders to maintain a stable, scalable claims technology ecosystem.

Leads data stewardship and transformation for the Personal Lines Product, Pricing, and Underwriting domain. Develops data roadmaps, translates strategy into actionable epics, guides modernization to a unified insurance platform, governs data policies and compliance, and coordinates stakeholders across business and technical teams. The role requires expertise in insurance data, data modeling, warehousing, quote and policy lifecycles, premium and loss data, and technologies including Kafka, Guidewire PolicyCenter, Hadoop, and NoSQL.

Underwrite commercial auto, workers compensation, and general liability risks within Liberty Mutual’s emerging mobility practice. Build and manage a profitable, diversified book of business; evaluate complex risks; develop innovative underwriting approaches; collaborate with product, actuarial, legal, claims, and other underwriting teams; support cross-selling; maintain agent and broker relationships; and communicate underwriting guidance and processes.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing or reviewing estimates, maintaining claim documentation, taking statements, and identifying fraud or subrogation opportunities. The role requires frequent communication with insureds, claimants, agents, and internal teams, along with strong organizational, technology, and customer service skills.

Handle inbound calls and warm leads to understand customers’ insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid training and licensing support, requires a Property and Casualty license after hire, and involves remote work on a fixed weekday and weekend schedule. Representatives must deliver persuasive, customer-focused service while meeting sales goals.

Investigates and processes straightforward commercial insurance claims, determines coverage, sets reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverage, and convert prospects into policyholders. Complete paid Property and Casualty licensing and sales training. Representatives must communicate persuasively, maintain strong customer service, work assigned weekday and weekend schedules, and meet remote-work requirements including a dedicated workspace and wired high-speed internet.

Serve as the Product Owner for a Quoting Platform, representing customer and business needs. Maintain and prioritize the backlog, define user stories, align stakeholders, drive product KPIs and roadmaps, collaborate with squads and architects, ensure regulatory compliance, and lead usability testing to deliver API-first, reusable backend platform capabilities across distribution channels.

Leads receivables collections operations, including team management, vendor oversight, recovery performance, charge-off reduction, settlement negotiations, compliance, and quality controls. Drives billing modernization projects and CollectOne integrations, manages escalations, develops employees, and improves customer and employee experience. May negotiate complex accounts and serve as a witness at trials, mediations, and arbitrations. Requires collaboration across billing, underwriting, audit, legal, and agency partners.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverage and products, and convert prospects into policyholders. The role includes paid training and Property and Casualty licensing, with no cold calling. Representatives must work a set weekday and weekend schedule, maintain a professional home workspace, and use wired high-speed internet. Strong communication, persuasion, organization, analytical, typing, and PC skills are required.

Underwrites new and renewal public entity and education business, evaluating risks, setting premiums and coverage terms, negotiating with agents and brokers, and managing portfolio profitability. Builds market relationships, executes growth and retention strategies, documents compliant underwriting decisions, mentors underwriters and analysts, addresses complex technical issues, and supports underwriting process improvements and standards.

Underwrite commercial auto, workers compensation, general liability, and emerging mobility risks across ridehail, delivery, and autonomous vehicle sectors. Develop profitable, diversified business portfolios, evaluate complex underwriting risks, build agent and broker relationships, support cross-selling, and collaborate with product, actuarial, legal, claims, and other underwriting teams. Apply analytical, consultative, communication, negotiation, and thought-leadership skills to develop innovative underwriting approaches and processes.

Leads data transformation and governance for the Personal Lines Product, Pricing, and Underwriting domain. Develops data roadmaps, translates plans into epics, guides modernization onto a new technology stack, governs data policies and regulatory protections, and coordinates stakeholders across business and technical teams. The role requires strong insurance data expertise, knowledge of complex data models and warehousing, Agile collaboration, and experience with platforms such as Guidewire PolicyCenter.

An 11-week finance internship exposing participants to multiple finance departments within the insurance industry. Interns complete challenging projects, use problem-solving and finance skills, and make actionable recommendations to improve processes and customer experience. The program offers potential opportunities for full-time employment or another internship after completion.

Manage complex, litigated construction-related casualty claims from assignment through resolution. Responsibilities include coverage analysis, liability assessment, investigations, reserves, litigation strategy, outside counsel and expert coordination, negotiation, settlements, documentation, and collaboration with underwriting, legal, reinsurance, product, and subrogation teams. Mentor claims professionals and contribute to training and process improvements.

Leads Liberty Mutual’s global Finance Technology strategy, transformation portfolio, and organization of approximately 220 employees and 300 contractors. Oversees modernization across accounting, treasury, tax, reinsurance, risk, actuarial, data, architecture, security, and enterprise platforms. Partners with CFO leadership, manages approximately $200 million in annual technology investment, drives measurable delivery outcomes, develops enterprise data and AI capabilities, governs vendors, and builds a high-performing technology organization through sustained transformation.

Supports underwriters by collecting and analyzing exposure, loss, coverage, pricing, and proposal information for new and renewal business. Manages workflows from clearance through policy issuance, coordinates service requests, verifies documentation, assists brokers and agents, resolves policy and billing questions, and handles post-sale account management activities, renewals, endorsements, billing initiation, and account reviews.

Leads engineering teams supporting Liberty Mutual’s Guidewire ClaimCenter application and database platforms. Responsibilities include people leadership, delivery accountability, technical guidance, platform migration to Guidewire SaaS, SRE practices, technical debt reduction, risk management, Agile/SAFe planning, hiring, vendor coordination, performance management, and financial planning. The role partners with architects, product owners, technology teams, and business stakeholders to maintain stable, scalable platforms supporting claims transformation initiatives.