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Greentech • Hardware • Healthtech • Internet of Things
Troubleshoot Bevi beverage machines through phone and email support, guide customers on installations and maintenance, answer warranty and contract questions, initiate RMAs, schedule service calls, and identify upsell opportunities. The role also analyzes ticket trends, recommends process improvements, routes sales leads, supports partners, and communicates customer feedback to engineering and internal stakeholders.
Greentech • Hardware • Healthtech • Internet of Things
Leads new product introduction quality activities, design reviews, APQP implementation, PFMEAs, control plans, supplier qualification, root cause analysis, corrective actions, and quality KPI reporting. Partners with engineering, manufacturing, supply chain, suppliers, customer care, and field service teams to improve product reliability and manufacturing quality. Requires strong statistical, analytical, technical, and cross-functional leadership skills, with up to 20% travel.
Greentech • Hardware • Healthtech • Internet of Things
Design, build, optimize, and maintain Bevi’s Java and Kotlin backend platform for connected beverage machines. Develop APIs and telemetry services, manage cloud deployments, monitor system health, troubleshoot complex issues, and improve scalability and reliability. Collaborate with product and hardware teams, guide architecture, review code, promote testing practices, mentor engineers, manage third-party integrations, and participate in Agile/Scrum development.
