Teams at Bevi

Provides phone and email technical support for Bevi beverage machines, troubleshooting routine and non-routine issues, guiding installations and maintenance, answering warranty and contract questions, initiating part RMAs, and scheduling service calls. The role also identifies customer opportunities, routes sales leads, manages tickets, analyzes trends, and recommends process improvements to internal teams and engineering stakeholders.

Build predictive models for churn, expansion, and look-alikes; run marketing mix and incrementality analyses; create leading indicators and cohort reporting; partner with Sales, Marketing, and RevOps to translate analytics into actionable recommendations and inform data infrastructure needs.

Own the end-to-end strategy, execution, backlog, release cadence, and experimentation for Bevi’s connected beverage software platform. Partner with engineering, design, research, technicians, service partners, and internal teams to understand user needs, prioritize opportunities, define product requirements, and measure adoption. Shape APIs, permissions, data models, automation, and AI-powered capabilities while coordinating across software squads and conducting field visits and service ride-alongs.