Top Remote Senior Level Operations & Support Jobs in Boston, MA

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

The Senior Salesforce Administrator will manage and enhance Salesforce and CPQ platforms, ensuring effective business process support, data accuracy, and user training, while identifying improvement opportunities and automating workflows.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Lead strategy and operations for enterprise collaboration, messaging, and voice platforms. Manage a distributed engineering team, own Google Workspace and VoIP/conferencing services, drive Exchange-to-Google transition, define SLAs and incident response, automate lifecycle tasks, and partner with security and infrastructure teams to improve reliability and user experience.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

The Compliance Reporting Program Manager will coordinate compliance and regulatory reporting initiatives, manage workflows, and drive cross-functional collaboration for accurate and timely reporting.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.