Top Remote Entry Level Jobs in Boston, MA

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Supports Account Executives by leading consultative discovery, delivering tailored technical demonstrations, explaining API integrations and security concepts, and recommending customer-focused SaaS solutions. Collaborates with Product, Customer Success, and Professional Services teams, identifies technical blockers, incorporates customer feedback, and uses data and emerging technologies to improve sales effectiveness. The role requires strong communication, teamwork, curiosity, and comfort engaging both HR and IT stakeholders.

Owns product operations across roadmap coordination, new product introduction, launch readiness, partner deliverables, financial and revenue analysis, metrics, executive reporting, and cross-functional planning. The role maintains product commitments, drives accountability, leads launch gates, models business impact, coordinates sales and marketing readiness, and supports leadership decision-making through business reviews, planning, and board materials.

Supports new customer acquisition by partnering with SMB Account Executives on Hindi-language opportunities. Conducts discovery calls and product demonstrations, communicates with prospects, reviews quotes and contracts, assists deal progression, and supports transitions to onboarding. Requires fluent written and spoken English and Hindi, strong communication, adaptability, and a collaborative, feedback-driven mindset. The role is fully remote and includes uncapped commissions.

Investigate and resolve card, application, identity, and travel fraud cases from detection through closure. Triage fraud alerts, manage chargebacks and disputes, document cases for regulatory review and SAR support, identify cross-case fraud patterns, collaborate with Support, Legal/Compliance, and Credit teams, and help develop fraud operations procedures and playbooks.

Handles inbound cancellation calls and outbound lapse-recovery contacts for life insurance policyholders. The representative assesses customer needs, explains policy options, recommends coverage or payment solutions, documents interactions, maintains product knowledge, and meets contact-center KPIs for retention, call quality, resolution, attendance, and productivity. This is a remote, part-time Monday–Friday role requiring strong communication, customer service, and problem-solving skills.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Leads Dragos Public Sector’s post-sales technical team, mentoring subject matter experts and driving customer adoption, operationalization, and measurable platform value. The role manages customer escalations, stakeholder relationships, product feedback, roadmap advocacy, team processes, performance metrics, and AI-enabled improvements. It requires industrial cybersecurity expertise, SIEM experience, advanced network traffic analysis, U.S. citizenship, and willingness to travel up to 25%.

Own a 50–60-account Global 2000 territory, generate pipeline through outbound and partner channels, engage executive buyers, and close complex six- and seven-figure enterprise deals. Responsibilities include discovery, business value assessments, multi-threading, procurement and security navigation, account planning, and expanding initial wins across departments. The role also contributes competitive intelligence and helps shape Monte Carlo’s upmarket sales playbook.

Administer the company’s equity program in Carta, maintaining cap table and award records from grant approval through employee departures. Reconcile equity data with payroll and accounting records, resolve discrepancies, coordinate transactions across Legal, Finance, People, payroll, and leadership, and support reporting, audits, valuations, and board materials. Provide clear employee guidance, strengthen controls and procedures, and use AI tools responsibly while protecting confidential information.