Top Remote Entry Level Jobs in Boston, MA

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Develop and scale full-stack web applications for Toast’s digital storefront, including online ordering and website products. Design solutions, improve performance and usability, collaborate with Product and Design, run experiments, resolve critical issues, and contribute to API design, testing, and cross-team product integration.

Represents Huntress at roadshows, tradeshows, and other events; attracts prospects, builds relationships, conducts account-based marketing activations, books demos, and manages follow-up. Partners with account executives by providing context and next steps for qualified opportunities. Uses AI tools for account research, event preparation, note organization, and follow-up. The role requires frequent travel, strong interpersonal skills, initiative, attention to detail, and sound judgment.

Owns new business and expansion sales across higher education institutions in the United States and Canada. The role manages full-cycle enterprise software deals, applies MEDDICC qualification, builds executive relationships and internal champions, navigates complex procurement and approval processes, maintains accurate Salesforce forecasts, and collaborates with internal and channel teams to drive implementation and account growth. Travel to campuses, client meetings, and industry events is required as needed.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Handles inbound and outbound policyholder calls to retain, resell, and recover life insurance policies. Explains coverage and premiums, recommends policy adjustments, collects delinquent payments, updates records, and follows up on solutions. The role requires empathetic communication, accurate documentation, independent judgment, and achievement of contact center KPIs. AM and PM shifts include different cancellation, recovery, payment collection, and written communication responsibilities.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Manage Opendoor-owned home listings from offer through closing. Negotiate price, concessions, repairs, and timelines with buyer agents; coordinate internal teams, title and escrow partners, and transaction stakeholders; resolve issues, maintain accurate documentation, monitor transaction health, and deliver responsive agent and buyer experiences in a high-volume, metrics-driven environment.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.