Top Productivity Jobs in Boston, MA

Leads end-to-end Data & Analytics sales cycles for state and local government accounts, partnering with core account executives from opportunity creation through adoption. Sells ServiceNow’s Data & Analytics portfolio, develops strategic account plans, and conducts discovery, value-based discussions, technical presentations, and demos. Builds relationships with data, analytics, technology, and executive stakeholders to advance AI-ready data modernization, expand existing accounts, and drive measurable business outcomes.

Lead end-to-end Data and Analytics sales cycles as a co-prime with account executives. Sell ServiceNow’s data and analytics portfolio, develop strategic account plans, conduct discovery and value-based discussions, deliver technical presentations and demos, and build relationships with data, analytics, AI, and technology executives. Drive adoption, modernization initiatives, and measurable business outcomes across healthcare accounts.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Provide business travelers with expert support for flight, hotel, car, and rail bookings through chat, phone, and email. Manage complex itineraries, fares, ticketing, reissues, cancellations, PNRs, and travel compliance while meeting service-level and performance expectations. Maintain supplier and destination knowledge, assist users with Navan self-service tools, collaborate with internal teams, and provide feedback to improve products and operations.

Develop and maintain scalable ServiceNow software and web applications, create custom scripts and business rules, build REST and SOAP integrations, troubleshoot configuration issues, and resolve software bugs. The role supports customer implementations, requirements reviews, Scrum ceremonies, and multiple projects. Candidates need at least five years of JavaScript or ServiceNow development experience, ITOM expertise, strong communication skills, and a bachelor's degree or equivalent experience.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Build and scale backend product features and cloud services supporting distributed systems, AI agent workflows, high-performance APIs, and large-scale data processing. Responsibilities include designing reliable, fault-tolerant, highly available services; developing tool-calling APIs, workflow orchestration, observability, and production guardrails; meeting service-level commitments; and collaborating through code reviews and knowledge sharing.

Design and develop scalable infrastructure, data-platform capabilities, ETL/ELT pipelines, and AI-agent execution environments. Optimize Python-based predictive modeling platforms, manage Kubernetes and Docker deployments across cloud environments, improve automated testing, and support platform security, data governance, and compliance for reliable enterprise AI services.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.

Own readiness and enablement programs for SDR teams, including onboarding, sales training, prospecting, qualification, product knowledge, tool adoption, AI workflows, and manager coaching. Facilitate workshops and role-plays, develop learning content and playbooks, partner with sales, marketing, operations, and systems teams, and measure impact through ramp time, conversion, pipeline, proficiency, and adoption metrics.

Own lifecycle email and in-app campaigns for portfolio products using Iterable and HubSpot. Build, schedule, test, and optimize customer journeys; coordinate cross-functional marketing projects; develop A/B tests; analyze campaign performance; improve execution systems and processes; and support cross-product adoption across Superhuman’s product suite.