Top Productivity Jobs in Boston, MA

Lead architecture and delivery of complex AI-native software features for ServiceNow Flow. Build agent runtimes, tool integrations, prompt and context layers, retrieval systems, evaluation frameworks, and human-in-the-loop controls. Establish AI-assisted development practices, mentor engineers, set engineering standards, partner cross-functionally on product delivery, and own production quality, observability, release readiness, and defect resolution.

Own Flow’s AWS platform, infrastructure as code, CI/CD delivery pipeline, production PostgreSQL database, isolated customer execution plane, and AI runtime operations. Responsibilities include secure deployments, gated releases, migrations, backups, failover, cost attribution, evaluation pipelines, SLOs, on-call support, feature development, and mentoring. The role requires strong TypeScript, AWS, containerization, GitHub Actions, PostgreSQL, AI/ML integration, and enterprise cloud-governance experience.

Lead architecture and delivery of AI-native software for Flow’s conversational service desk. Build agent runtimes, tool integrations, prompt and context layers, retrieval systems, and evaluation harnesses. Establish AI-assisted development practices, mentor engineers, set standards for quality and observability, and partner across product and engineering. Own production quality, defect triage, release readiness, and governance for reliable, secure, enterprise-scale AI capabilities.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Develop and maintain scalable ServiceNow software and web applications, create custom scripts and business rules, build REST and SOAP integrations, troubleshoot configuration issues, and resolve software bugs. The role supports customer implementations, requirements reviews, Scrum ceremonies, and multiple projects. Candidates need at least five years of JavaScript or ServiceNow development experience, ITOM expertise, strong communication skills, and a bachelor's degree or equivalent experience.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Leads Boomi’s commercial Americas Solution Engineering organization, overseeing presales strategy, team development, technical sales execution, executive customer engagement, solution architecture, sales governance, PoC and RFP qualification, performance analytics, and cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Customer Success.

Designs, deploys, and operates IAM controls across cloud and on-premises infrastructure. The role secures human, service, workload, and AI-agent identities through authentication, authorization, least privilege, lifecycle automation, policy guardrails, monitoring, and incident response. Responsibilities include implementing IAM integrations, access reviews, threat modeling, security automation, and reliable on-call operations while partnering with infrastructure, platform, and incident response teams.

Design, deploy, and operate security controls for Dropbox’s AI and agentic infrastructure across cloud, Kubernetes, data stores, and on-premise systems. Secure authentication, authorization, networking, AI tools, and non-human workloads while addressing prompt injection, poisoning, supply-chain, and MCP risks. Lead security initiatives, harden infrastructure, automate policy and security operations, and collaborate cross-functionally to protect customer data. Participate in on-call rotations as required.

Build and scale backend product features and cloud services supporting distributed systems, AI agent workflows, high-performance APIs, and large-scale data processing. Responsibilities include designing reliable, fault-tolerant, highly available services; developing tool-calling APIs, workflow orchestration, observability, and production guardrails; meeting service-level commitments; and collaborating through code reviews and knowledge sharing.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.