Top Productivity Jobs in Boston, MA

Manage strategic global systems integrator partnerships, including joint go-to-market plans, executive relationships, contracts, partner programs, marketing, enablement, deal registration, forecasting, and services alignment. Drive cybersecurity solution sales through partners such as KPMG, DXC, Deloitte, and Accenture. Coordinate with ServiceNow, sales, marketing, services, and technical teams while serving as an escalation point for partner-related issues.

Manage strategic global systems integrator partnerships, including joint go-to-market plans, partner sales, marketing, enablement, programs, contracts, forecasting, and executive business reviews. Build relationships with ServiceNow, Deloitte, Accenture, and other partners to drive pipeline, deal execution, services alignment, and partner visibility. Serve as an escalation point while coordinating internal sales, marketing, services, and technical teams.

Manage a portfolio of existing B2B SaaS customers, driving renewals, upselling, cross-selling, product adoption, retention, and revenue growth. Serve as the primary customer contact, conduct account reviews, identify risks, maintain CRM forecasts, and collaborate with Customer Success, Professional Services, Product, Sales, and Marketing teams. Travel to customer meetings or QBRs as needed.

Architect and evolve Navan’s frontend platform across 20+ engineering teams. Build micro-frontend infrastructure, shared libraries, developer tools, AI-assisted coding workflows, testing standards, and reusable AI experience components. Drive framework migrations, performance optimization, reliability, security, and adoption of engineering standards. Collaborate with Security, AI platform, Product, and engineering teams while mentoring developers and measuring delivery, quality, reliability, and AI workflow outcomes.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Lead development of scalable Java software applications and high-availability services. Design architectures, solve complex system challenges, improve performance and scalability, and maintain quality standards. Collaborate cross-functionally, mentor junior engineers, own technical initiatives, address support-driven issues, and implement robust testing practices for mission-critical IT operations products.

Design, develop, and enhance scalable Java software for NinjaOne’s IT Operations platform. Lead architectural decisions, build high-availability services, address scalability and technical debt, improve quality practices, collaborate across teams, mentor engineers, and own technical initiatives supporting millions of endpoints and servers.

Lead development of scalable Java applications and high-availability services. Design system architecture, solve complex scalability challenges, improve quality, mentor engineers, collaborate cross-functionally, and own technical initiatives supporting a global IT operations platform.

Secure Zapier’s production infrastructure by identifying and mitigating risks, hardening cloud environments, improving Terraform and CI/CD security, managing vulnerability and misconfiguration tools, enforcing least-privilege access, strengthening data governance, hardening Kubernetes images, and supporting incident response. The role collaborates with Platform, Engineering, and Security teams in a remote-first environment.

Leads Dropbox’s lifecycle marketing strategy across onboarding, engagement, retention, monetization, expansion, cross-sell, and re-engagement. Manages a team, sets the roadmap, develops scalable customer programs, and partners with Product, Data Science, Marketing Operations, and other teams. Oversees segmentation, personalization, experimentation, measurement, marketing automation, and operating-model development to improve adoption, retention, and revenue.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Leads Apollo’s detection and response strategy, detection architecture, security observability, incident response, and AI-assisted security workflows. Builds MITRE ATT&CK-aligned detections, response automations, investigation tools, and detection-as-code pipelines using Panther and Python. Leads high-severity incidents across cloud, SaaS, and corporate systems; improves IR readiness, metrics, playbooks, and forensic processes. Partners with Engineering, Infrastructure, IT, Legal, Fraud, and leadership while mentoring engineers and driving multi-quarter security initiatives.