Top Productivity Jobs in Boston, MA

Leads customer discovery, requirements workshops, stakeholder interviews, process analysis, and solution design for M-Files implementations. Defines integrations, technical architectures, acceptance criteria, documentation, testing, deployment, migration, and training. Partners with project management, product, and R&D teams; identifies AI and automation opportunities using Claude; mentors consultants; supports presales and manages multiple customer engagements.

Own marketing measurement from initial engagement through closed-won revenue. Manage cross-channel reporting tied to Salesforce pipeline, tracking across GA4, advertising platforms, SEO, and AI search. Validate multi-touch attribution, analyze marketing experiments, model budget impact, and recommend investment priorities. Present performance insights to marketing and sales leadership across global regions.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Manage complex software contract negotiations and deal structuring while supporting sales teams. Optimize pricing, revenue, profitability, risk, and sales-cycle efficiency within commercial and financial guardrails. Partner with legal, finance, revenue, product, and sales operations teams; oversee deal financials and revenue-recognition implications; support customer-facing negotiations, non-standard deals, policy enforcement, and commercial-process improvements.

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Own the architecture and evolution of Salesforce and the broader GTM technology stack. Design integrations across CRM, quoting, compensation, billing, marketing automation, conversation intelligence, and data warehousing. Build trusted GTM data foundations and AI-native workflows, develop integrations with company products, and lead technical designs for GTM initiatives. Partner with Sales Operations, product, engineering, and AI teams while delivering maintainable systems for the GTM Systems team.

Leads technical integration initiatives with strategic alliance and technology partners from scoping through deployment and lifecycle support. Defines integration requirements with Product and Engineering, evaluates partnership feasibility, maintains API and solution documentation, and serves as the technical partner contact. Supports joint launches, partner enablement, training, and technical communications while helping shape the platform roadmap across endpoint management, IT operations, and security ecosystems.

Designs new features and enhancements for PSA and Service Desk SaaS products, owning the design process from discovery through delivery. Responsibilities include user research, user flows, wireframes, high-fidelity interfaces, design-system contributions, and close collaboration with product managers, engineers, marketers, and other designers. The role requires strong UX and visual design skills, portfolio evidence, and experience working in agile, remote teams.

The Application Security Architect leads secure design and architecture reviews, threat modeling, source-code reviews, and security initiatives across application, cloud, infrastructure, and identity layers. The role develops security architectures and documentation, mentors security and engineering teams, supports AI-assisted product security workflows, and advances security awareness through the Security Champions program. Responsibilities include communicating risks to technical and executive audiences and embedding secure practices throughout software development and deployment.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, pipeline management, and operational cadence across the customer lifecycle. Partners with executive leadership, Finance, Sales, Marketing, Product, and Customer teams to drive predictable growth, AI adoption, productivity, and transformation while building a high-performing Revenue Operations organization.

Own Apollo’s People Systems roadmap and deliver multi-quarter technology and process initiatives across the employee and talent lifecycle. Translate business needs into scalable workflows, requirements, configurations, and implementations. Manage People technology vendors, improve data governance and reporting, and identify AI and automation opportunities. Partner with People, IT, Data, Payroll, Finance, and Legal teams to drive decisions, integrations, and measurable outcomes without direct authority.