Top Productivity Jobs in Boston, MA

Lead product marketing for ServiceNow’s Service CRM portfolio. Own go-to-market activation, launch plans, sales enablement, competitive intelligence, messaging, positioning, content, and cross-functional programs. Build seller tools, deliver enablement, analyze market competition, translate product capabilities into customer-facing narratives, and partner with Sales, Product, Demand Generation, and Field Marketing to drive adoption, pipeline, win rates, and competitive success.

Manage a portfolio of existing B2B SaaS customers, driving renewals, upselling, cross-selling, product adoption, retention, and revenue growth. Serve as the primary customer contact, conduct account reviews, identify risks, maintain CRM forecasts, and collaborate with Customer Success, Professional Services, Product, Sales, and Marketing teams. Travel to customer meetings or QBRs as needed.

Lead the global security Governance, Risk, and Compliance function, overseeing multi-framework audits, control governance, enterprise risk assessments, remediation, policy architecture, and compliance automation. Manage GRC specialists and the US regulated markets team while partnering with executives and cross-functional stakeholders. Drive compliance by design, AI-enabled continuous monitoring, evidence collection, security awareness, and regulatory alignment across ISO 27001, SOC, PCI DSS, FedRAMP, ITAR, and DoD IL4/5 requirements.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Own and improve Dropbox’s Windows endpoint platform, including provisioning, application delivery, patching, compliance, security configuration, troubleshooting, fleet health, and automation. Build code-managed endpoint operations using Intune, FleetDM, osquery, infrastructure-as-code, and GitOps practices. Lead cross-functional improvements, establish reliable deployment workflows, mentor engineers, review code and designs, and document reusable operational practices.

Lead Apollo’s application security strategy across engineering, product, platform, data, and AI teams. Responsibilities include security architecture reviews, threat modeling, secure code review, penetration testing, exploit development, vulnerability management, secure-by-default building blocks, AI security standards, automation, and mentoring security engineers and champions. The role requires solving ambiguous, high-scale AppSec problems, influencing cross-functional roadmaps, and delivering measurable reductions in security risk.

Own complex cloud infrastructure and migration programs, including multi-cloud environment setup and production workload migrations. Coordinate Engineering, SRE, DevOps, Security, QA, Product, and leadership teams; manage dependencies, risks, cutovers, rollback plans, metrics, compliance, and stakeholder communications. The role requires hands-on experience leading production SaaS cloud migrations, strong hyperscaler knowledge, release engineering familiarity, and excellent program management skills.

Lead full-cycle B2B sales growth across K12 and higher education markets. Manage pipelines, territory strategy, consultative selling, enterprise negotiations, RFPs, procurement, forecasting, and quota attainment. Coach sales teams, present AI-enabled education solutions to institutional leaders, navigate privacy and compliance concerns, and collaborate with Customer Success, Product, and Marketing.