Top Productivity Jobs in Boston, MA

Leads technical pre-sales engagements for Moveworks and ServiceNow across U.S. public-sector accounts. Responsibilities include customer discovery, solution demonstrations, AI/ML and architecture workshops, business-case development, proof-of-concept leadership, stakeholder relationship management, sales strategy, cross-functional handoffs, product feedback, and event support. The role requires enterprise solution consulting experience, cloud and API expertise, familiarity with automation platforms, and approximately 25% travel.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Drive strategic, cross-functional business operations initiatives from concept through execution. Solve complex systems and process problems, analyze business data using Excel and SQL, develop actionable recommendations, manage stakeholder alignment, and guide organizational change. The role requires influencing teams without direct authority, balancing strategic goals with technical and financial constraints, and designing scalable operational processes in a fast-paced environment.

Own the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Design and maintain analytical data models, transformation frameworks, data-quality checks, semantic definitions, and metric consistency across analytics and customer-facing products. Partner with engineering, product, and analytics teams to document data, improve lineage, and enable trustworthy self-service data usage. The role requires advanced SQL, analytics engineering, dimensional modeling, testing, and collaborative translation of business concepts into precise data definitions.

Manage and expand a portfolio of State, Local, and Higher Education accounts across North America. Drive software license expansion, cross-sell products, manage high-value pipelines, conduct account reviews, build executive relationships, and achieve sales quotas. Partner with solution engineers and internal teams to develop tailored solutions, navigate public-sector procurement, analyze market and competitive intelligence, and identify strategic growth opportunities.

Leads Dropbox’s global field and partner marketing organization, owning regional strategy, account-based marketing, demand generation, partner co-marketing, channel support, customer campaigns, and PLG-to-SLG conversion. The role manages pipeline performance, sales and alliance alignment, executive engagement programs, and a globally distributed multidisciplinary marketing team. It requires extensive B2B marketing leadership, ecosystem partnership experience, funnel expertise, data-driven decision-making, and global GTM experience.

Leads the creation and operation of NinjaOne’s marketing PMO, including intake, prioritization, planning, resourcing, delivery tracking, OKRs, QBRs, and portfolio reporting. Drives marketing transformation, AI adoption, process automation, and Centers of Excellence for events, channel, and field marketing. Oversees integrated campaigns through a direct report, aligning campaign execution with marketing priorities, cross-functional planning, and revenue outcomes. Manages senior stakeholders and director-level leadership across a distributed marketing organization.

Serve as a technical sales partner for mid-market and enterprise accounts. Lead strategic deal support, tailored product demonstrations, HRIS integration architecture, API and SFTP scoping, proof-of-concept configuration, security questionnaire responses, and technical closing. Create sales enablement content, provide market intelligence, influence product direction, and translate HR requirements into technical solutions. Collaborate closely with Account Executives while using tools such as Postman, Salesforce, Gong, and AI platforms.