Top Productivity Jobs in Boston, MA

Lead product marketing for ServiceNow’s Service CRM portfolio. Own go-to-market activation, launch plans, sales enablement, competitive intelligence, messaging, positioning, content, and cross-functional programs. Build seller tools, deliver enablement, analyze market competition, translate product capabilities into customer-facing narratives, and partner with Sales, Product, Demand Generation, and Field Marketing to drive adoption, pipeline, win rates, and competitive success.

Manage a portfolio of existing B2B SaaS customers, driving renewals, upselling, cross-selling, product adoption, retention, and revenue growth. Serve as the primary customer contact, conduct account reviews, identify risks, maintain CRM forecasts, and collaborate with Customer Success, Professional Services, Product, Sales, and Marketing teams. Travel to customer meetings or QBRs as needed.

Lead the global security Governance, Risk, and Compliance function, overseeing multi-framework audits, control governance, enterprise risk assessments, remediation, policy architecture, and compliance automation. Manage GRC specialists and the US regulated markets team while partnering with executives and cross-functional stakeholders. Drive compliance by design, AI-enabled continuous monitoring, evidence collection, security awareness, and regulatory alignment across ISO 27001, SOC, PCI DSS, FedRAMP, ITAR, and DoD IL4/5 requirements.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

The Account Executive will drive enterprise sales for financial services customers across the Americas. The role is remote and involves managing customer relationships and pursuing business opportunities. Specific responsibilities and qualifications are not provided in the available job description.

Serve as strategic legal counsel to product and engineering teams on AI/ML, data governance, intellectual property, regulatory, and platform issues. Develop scalable legal frameworks and launch checklists for AI product innovation, act as the primary legal partner for product initiatives, collaborate with legal subject-matter experts, and help build the Product Counsel function’s operating model and culture.

Partners with senior Sales leaders to develop people strategies across organizational design, workforce planning, talent, performance, rewards, employee relations, and change management. Advises on sales compensation, quota-carrying roles, manager capability, and employment compliance. Uses people, performance, engagement, and pipeline data to guide decisions, while leading AI-enabled transformation and fostering inclusive, high-performing distributed teams.

Own full-cycle recruiting for mid- and senior-level sales and revenue roles across a high-growth SaaS organization. Develop sourcing strategies, conduct interviews, lead debriefs, manage candidate pipelines, track funnel metrics, advise hiring managers, coordinate offers, and improve recruiting workflows through data, AI, and automation.

Own the reliability, scalability, and evolution of Zapier’s database and caching infrastructure. Responsibilities include operating MySQL, PostgreSQL, Redis, and ElastiCache; managing infrastructure with Terraform; building observability, automation, SLOs, and golden paths; participating in on-call; supporting product teams; improving performance and resilience; leading design reviews; documenting practices; and mentoring engineers.

Own and improve Dropbox’s Windows endpoint platform, including provisioning, application delivery, patching, compliance, security configuration, troubleshooting, fleet health, and automation. Build code-managed endpoint operations using Intune, FleetDM, osquery, infrastructure-as-code, and GitOps practices. Lead cross-functional improvements, establish reliable deployment workflows, mentor engineers, review code and designs, and document reusable operational practices.