Top Productivity Jobs in Boston, MA

Leads the design, automation, and implementation of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. Partners with subject matter experts and technical teams to translate compliance requirements into scalable ServiceNow and AI-enabled workflows. Owns multi-year roadmaps, cross-functional program delivery, process optimization, stakeholder communication, and continuous improvement.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Leads Superhuman’s web and top-of-funnel growth design strategy, experimentation, acquisition flows, conversion experiences, and interactive web tools. Manages and develops a team of designers while partnering with Product, Engineering, Marketing, Research, Data Science, and Brand. Establishes scalable design systems, raises craft standards, guides A/B testing, and shapes growth strategy through compelling, high-performing web experiences.

Leads NinjaOne’s global revenue enablement function across Sales, Customer Success, and Channel teams. Responsibilities include developing enablement strategy, managing a team and portfolio, overseeing onboarding and learning programs, setting instructional standards, partnering cross-functionally, and measuring proficiency, adoption, behavior change, and business impact. The role requires strong people leadership, program management, stakeholder influence, adult learning expertise, and data-driven continuous improvement.

Lead strategic presales architecture and technical engagements for State, Local, and Higher Education customers across North America. Design secure hybrid integration and modernization strategies, support RFPs and public procurement evaluations, lead proofs of value, and communicate with technical and executive stakeholders. Coordinate internal specialists and partners across iPaaS, API Management, master data management, and AI initiatives while addressing public-sector compliance, data sovereignty, runtime infrastructure, and network security requirements.

Provides high-level executive administrative support to Dropbox’s Chief Business Officer, managing complex calendars, domestic and international travel, meeting preparation, communications, events, expenses, and follow-through. Partners closely with the Chief of Staff and executive offices to prioritize work, surface risks, coordinate leadership activities, and improve operating systems. Requires exceptional judgment, organization, communication, adaptability, and accuracy in a fast-changing environment.