Top Productivity Jobs in Boston, MA

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads customer discovery, requirements workshops, stakeholder interviews, process analysis, and solution design for M-Files implementations. Defines integrations, technical architectures, acceptance criteria, documentation, testing, deployment, migration, and training. Partners with project management, product, and R&D teams; identifies AI and automation opportunities using Claude; mentors consultants; supports presales and manages multiple customer engagements.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Manage complex software contract negotiations and deal structuring while supporting sales teams. Optimize pricing, revenue, profitability, risk, and sales-cycle efficiency within commercial and financial guardrails. Partner with legal, finance, revenue, product, and sales operations teams; oversee deal financials and revenue-recognition implications; support customer-facing negotiations, non-standard deals, policy enforcement, and commercial-process improvements.

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Own the full pre-sales technical sales cycle for enterprise State, Local, and Education customers, including discovery, demos, architecture, proof of concepts, and implementation guidance. Partner with Account Executives, Customer Success, Product, and Sales leadership to drive growth, support RFPs and RFIs, influence product direction, and build scalable technical assets. Represent the company at public-sector events and help establish enterprise sales engineering processes.

Serve as a technical and strategic advisor throughout the customer lifecycle. Lead discovery, value selling, complex SaaS deals, technical validation, POCs, solution architecture, integrations, demos, onboarding readiness, and expansion strategy. Design scalable solutions using APIs, CRMs, data pipelines, marketing automation, and Zapier. Partner cross-functionally with Sales, Customer Success, Product, and Engineering while mentoring peers and creating reusable enablement assets.

Lead technical discovery, solution design, demos, POCs, and value selling for complex enterprise SaaS deals. Partner with sales, customer success, product, marketing, and engineering teams to architect integrations using APIs, CRMs, automation tools, and data pipelines. Influence product strategy, facilitate post-sale handoffs, build scalable enablement resources, and mentor solution consulting peers as a player-coach.

Lead full-cycle B2B sales growth across K12 and higher education markets. Manage pipelines, territory strategy, consultative selling, enterprise negotiations, RFPs, procurement, forecasting, and quota attainment. Coach sales teams, present AI-enabled education solutions to institutional leaders, navigate privacy and compliance concerns, and collaborate with Customer Success, Product, and Marketing.

Runs scalable customer programs connecting product development and go-to-market teams. Responsibilities include recruiting and engaging customers for pre-PMF testing, coordinating cross-functional stakeholders, establishing operating infrastructure and readiness criteria, managing Customer Advisory Board activities, integrating customer testing into launch processes, and synthesizing feedback into product and GTM decisions.