Top Productivity Jobs in Boston, MA

Leads complex enterprise AI deployments, escalations, and go-live engagements. Sets strategy for GAIL tooling, infrastructure, playbooks, and quality standards; drives systemic improvements across customer engagements; mentors engineers; and partners with product, engineering, and customer success leaders. The role requires hands-on software engineering, AI and GenAI integration, prompt engineering, shared-platform development, executive communication, and organizational influence.

Design, develop, and operate scalable VoIP infrastructure supporting AI-driven voice workloads. Integrate telephony systems, LLM applications, and real-time communication platforms while improving observability, reliability, deployment, and SRE practices. Build tested, maintainable software across telephony and AI layers, support production environments, collaborate with engineering and product teams, and mentor colleagues.

Lead the global security Governance, Risk, and Compliance function, overseeing multi-framework audits, control governance, enterprise risk assessments, remediation, policy architecture, and compliance automation. Manage GRC specialists and the US regulated markets team while partnering with executives and cross-functional stakeholders. Drive compliance by design, AI-enabled continuous monitoring, evidence collection, security awareness, and regulatory alignment across ISO 27001, SOC, PCI DSS, FedRAMP, ITAR, and DoD IL4/5 requirements.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads customer discovery, requirements workshops, stakeholder interviews, process analysis, and solution design for M-Files implementations. Defines integrations, technical architectures, acceptance criteria, documentation, testing, deployment, migration, and training. Partners with project management, product, and R&D teams; identifies AI and automation opportunities using Claude; mentors consultants; supports presales and manages multiple customer engagements.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Leads architecture and technical direction for scalable, high-availability software services. Owns complex, multi-team initiatives, makes autonomous technical decisions, partners cross-functionally, mentors engineers, establishes standards, and advocates for quality. The role develops mission-critical systems supporting millions of endpoints and requires deep Java expertise, scalable system design, API development, relational databases, and strong testing practices.

Automates browser-based workflows with Selenium, PowerShell, and Python; extracts and transforms data; supports AWS provisioning through Ansible; performs SQL queries and reporting; identifies workflow automation opportunities; troubleshoots scripts and data processes; and documents processes for long-term maintenance.

Develop and scale backend Java and Kotlin software powering patch discovery, packaging, and deployment across millions of endpoints. Design scalable systems, APIs, data structures, caching solutions, and relational databases while maintaining high testing and code-quality standards. Collaborate with AI workflow, server, platform, design, and product teams. Occasional React or Angular work may support patching workflows and dashboards.

Lead global mid-market sales performance and revenue growth for Atlassian’s Teamwork Collection. Develop operating plans, strategic sales plays, inspection rhythms, and scalable go-to-market execution. Partner across sales, SDR, channel, demand generation, product, and marketing teams to increase pipeline, accelerate deal velocity, and expand market presence. Enable account executives and sales managers through field readiness, onboarding, and clear positioning of collaboration and AI solutions.

Leads strategic solution sales teams serving enterprise accounts. Responsibilities include hiring and developing senior sales specialists, coaching complex enterprise deals, engaging C-level stakeholders, navigating procurement and security processes, enforcing MEDDPICC and value-based sales methodologies, and fostering a collaborative, high-performance culture.

Build sales pipeline through outbound prospecting, meeting setting, objection handling, value-driven messaging, and quota-focused activity. Partner with Sales and Success Account Teams to convert prospects and create a positive customer experience. Use SFDC, Gong, Outreach, and LinkedIn Navigator to manage prospecting and sales-development activities.

Serve as a technical and strategic advisor throughout the customer lifecycle. Lead discovery, value selling, complex SaaS deals, technical validation, POCs, solution architecture, integrations, demos, onboarding readiness, and expansion strategy. Design scalable solutions using APIs, CRMs, data pipelines, marketing automation, and Zapier. Partner cross-functionally with Sales, Customer Success, Product, and Engineering while mentoring peers and creating reusable enablement assets.

Lead full-cycle B2B sales growth across K12 and higher education markets. Manage pipelines, territory strategy, consultative selling, enterprise negotiations, RFPs, procurement, forecasting, and quota attainment. Coach sales teams, present AI-enabled education solutions to institutional leaders, navigate privacy and compliance concerns, and collaborate with Customer Success, Product, and Marketing.