Top Productivity Jobs in Boston, MA

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Manage complex software contract negotiations and deal structuring while supporting sales teams. Optimize pricing, revenue, profitability, risk, and sales-cycle efficiency within commercial and financial guardrails. Partner with legal, finance, revenue, product, and sales operations teams; oversee deal financials and revenue-recognition implications; support customer-facing negotiations, non-standard deals, policy enforcement, and commercial-process improvements.

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads architecture and development of scalable, high-availability software systems supporting millions of endpoints. Owns complex multi-team initiatives, makes technical decisions, mentors engineers, establishes engineering standards, and improves software quality. Requires deep Java development, distributed systems, API design, database engineering, system scalability, testing, and AI-assisted development experience.

Own and scale Jellyfish’s security engineering program, including strategy, architecture, secure SDLC governance, AI security, threat modeling, vulnerability remediation, incident response, penetration testing, and bug bounty programs. The role combines hands-on software development with executive advising, cross-functional leadership, mentorship, and security risk management across SaaS infrastructure and customer-facing AI products.

Owns company-critical, long-term technical problems across multiple teams and organizations. Defines technical strategy, architectures, roadmaps, and engineering standards for large-scale customer-facing systems. Remains hands-on in software development while driving AI adoption in products and engineering workflows. Partners with senior product, engineering, and executive leaders to resolve complex problems, improve reliability and performance, and shape Dropbox’s technical direction.

Own the full B2B SaaS sales cycle across LATAM, from outbound pipeline creation through closing. Generate demand through prospecting, account mapping, events, and partners; qualify and advance complex mid-market and enterprise opportunities using MEDDICC, SPICED, and value-selling methods. Forecast accurately, meet revenue targets, engage executive stakeholders, and help shape Dropbox’s go-to-market strategy, messaging, use cases, and sales motion.

Provide global employment-law counseling across the employee lifecycle, including hiring, performance management, investigations, accommodations, separations, workforce changes, and disputes. Draft employment documents, coordinate with international local counsel, manage outside counsel, and build scalable legal processes, playbooks, training, and workflows in partnership with People, Legal Operations, and business leaders.

Leads international accounting and financial reporting across more than 20 subsidiaries, overseeing close activities, statutory reporting, audits, GAAP conversions, foreign currency and intercompany accounting, outsourced providers, internal controls, process improvements, and team development. Partners with global finance and corporate functions to support international expansion, acquisitions, and entity formation.