Top Productivity Jobs in Boston, MA

Own the U.S. Services business, including P&L, revenue, margins, utilization, forecasting, delivery quality, and team growth. Partner with Sales on pipeline, scoping, pricing, and deal strategy. Lead managers and consultants, oversee recruiting and performance, and expand managed services, advisory, enablement, and AI-related offerings. Ensure projects meet schedule, budget, and quality expectations while improving productivity and profitability through AI adoption.

Lead architecture and delivery of complex AI-native software features for ServiceNow Flow. Build agent runtimes, tool integrations, prompt and context layers, retrieval systems, evaluation frameworks, and human-in-the-loop controls. Establish AI-assisted development practices, mentor engineers, set engineering standards, partner cross-functionally on product delivery, and own production quality, observability, release readiness, and defect resolution.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Develop and maintain scalable ServiceNow software and web applications, create custom scripts and business rules, build REST and SOAP integrations, troubleshoot configuration issues, and resolve software bugs. The role supports customer implementations, requirements reviews, Scrum ceremonies, and multiple projects. Candidates need at least five years of JavaScript or ServiceNow development experience, ITOM expertise, strong communication skills, and a bachelor's degree or equivalent experience.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Lead complex enterprise technical engagements for iPaaS and hybrid integration solutions. Design connectivity architectures spanning application integration, EDI, MFT, event streams, hybrid and multi-cloud environments. Conduct consultative discovery, lead proof-of-concepts, present to executives, and coordinate technical win teams for RFI/RFP responses. Advise customers on legacy modernization, API management, microservices orchestration, and secure AI-driven integrations.

Designs, deploys, and operates IAM controls across cloud and on-premises infrastructure. The role secures human, service, workload, and AI-agent identities through authentication, authorization, least privilege, lifecycle automation, policy guardrails, monitoring, and incident response. Responsibilities include implementing IAM integrations, access reviews, threat modeling, security automation, and reliable on-call operations while partnering with infrastructure, platform, and incident response teams.

Build and scale backend product features and cloud services supporting distributed systems, AI agent workflows, high-performance APIs, and large-scale data processing. Responsibilities include designing reliable, fault-tolerant, highly available services; developing tool-calling APIs, workflow orchestration, observability, and production guardrails; meeting service-level commitments; and collaborating through code reviews and knowledge sharing.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.