Top Productivity Jobs in Boston, MA

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Manage complex software contract negotiations and deal structuring while supporting sales teams. Optimize pricing, revenue, profitability, risk, and sales-cycle efficiency within commercial and financial guardrails. Partner with legal, finance, revenue, product, and sales operations teams; oversee deal financials and revenue-recognition implications; support customer-facing negotiations, non-standard deals, policy enforcement, and commercial-process improvements.

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Own the full sales cycle for Dropbox’s B2B SaaS solutions, from pipeline generation and prospecting through deal closure and renewal. Build relationships with mid-market and enterprise customers, conduct discovery, apply qualification and value-selling frameworks, forecast accurately, meet revenue targets, and expand accounts. Collaborate with internal teams to refine messaging, influence product and go-to-market strategy, and identify new use cases in evolving markets.

Manage and grow a portfolio of commercial customers across Latin America. The role involves renewals, upselling, cross-selling, pipeline generation, customer discovery, solution selling, partner and channel engagement, negotiation, forecasting, and quota achievement. The account manager will collaborate with sales engineering, customer success, product, and other internal teams while regularly traveling throughout LATAM. Native-level Spanish and fluent English are required.

Own Apollo.io’s partner activation motion across a 40–60-partner portfolio. Source and qualify agencies, consultancies, and solution providers; guide them through certification, onboarding, enablement, and first activation. Build partner offers and referral motions, manage activation plans and pipeline cadence, recommend graduation or nurture paths, and collaborate with Partner Operations and Partner Marketing. The role also involves developing scalable partner-program playbooks and qualification frameworks.

Own a named portfolio of 20–30 high-value partners, developing joint business plans, managing QBRs, tracking partner health and progression, and driving managed ARR, retention, customer outcomes, certification, enablement, and co-marketing. Collaborate with Sales, Customer Success, RevOps, and Partner Marketing while establishing Apollo’s high-touch partner management program.

Own the enterprise pre-sales technical cycle for partners, MSPs, and customers, including discovery, demonstrations, architecture, proofs of concept, and implementation support. Build scalable technical assets, playbooks, labs, and processes while partnering with account executives, product, training, and customer success teams. Represent the company at customer engagements and industry events, support RFPs and RFIs, influence product direction, and help establish the enterprise solutions engineering function.

Own and scale Jellyfish’s security engineering program, including strategy, architecture, secure SDLC governance, AI security, threat modeling, vulnerability remediation, incident response, penetration testing, and bug bounty programs. The role combines hands-on software development with executive advising, cross-functional leadership, mentorship, and security risk management across SaaS infrastructure and customer-facing AI products.