Top Productivity Jobs in Boston, MA

Leads the design, automation, and implementation of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. Partners with subject matter experts and technical teams to translate compliance requirements into scalable ServiceNow and AI-enabled workflows. Owns multi-year roadmaps, cross-functional program delivery, process optimization, stakeholder communication, and continuous improvement.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Leads Jellyfish’s corporate marketing strategy, brand, communications, editorial, analyst relations, social media, executive voice, and thought leadership. Owns market positioning, content and research releases, brand identity, discovery efforts, team development, and performance measurement. Partners with executive, research, and product marketing leaders to establish Jellyfish as an authority among engineering leaders and drive demand through compelling narratives about AI’s impact on software development.

Serve as a pre-sales product expert for Atlassian enterprise sales. Partner with account teams and channel partners to discover customer needs, map business problems to Atlassian solutions, identify expansion opportunities, lead customized demonstrations, guide technical evaluations, and build customer buy-in. Collaborate with sales counterparts, track customer and competitive feedback, advocate for product improvements, and continuously develop solution and sales-process expertise.

Leads and grows a distributed software engineering team responsible for developing and maintaining NinjaOne SaaS products. Provides technical direction, participates in architecture, code reviews, integrations, and deployments, and partners with product, platform, and project management teams. Oversees engineering operations, team mentoring, software quality, continuous improvement, and successful product delivery across UI, mobile, server, and agent systems.

Develop and lead integrated B2B marketing campaigns for enterprise product launches and evergreen motions. Define audiences, narratives, buyer journeys, channel roles, activation plans, measurement, and optimization strategies. Orchestrate owned, earned, and paid programs across cross-functional teams, guide campaigns from briefing through post-launch learning, and improve performance through analytics and portfolio insights.