Top Productivity Jobs in Boston, MA

Own the strategy and growth of ServiceNow’s online community ecosystem, including contributor acquisition, engagement, retention, employee and expert participation, gamification, advocacy, moderation partnerships, and community intelligence. Analyze participation, sentiment, and quality metrics to provide actionable insights to Product, Marketing, Customer Success, and leadership. Build scalable programs, influence cross-functional stakeholders, and strengthen community health, trust, and business value.

Part-time internship to learn and configure ServiceNow through training and mentorship. Work on real customer projects, write and test scripts, attend meetings and SCRUM, troubleshoot configurations, and pursue certifications.

Own the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Design and maintain analytical data models, transformation frameworks, data-quality checks, semantic definitions, and metric consistency across analytics and customer-facing products. Partner with engineering, product, and analytics teams to document data, improve lineage, and enable trustworthy self-service data usage. The role requires advanced SQL, analytics engineering, dimensional modeling, testing, and collaborative translation of business concepts into precise data definitions.

Manage adoption, customer health, renewal readiness, retention, and growth across a scaled B2B SaaS customer portfolio. Design lifecycle campaigns, analyze customer and product signals, coordinate with Renewals and Sales, manage inbound customer channels, execute save plays, conduct targeted customer conversations, and surface customer insights and qualified growth opportunities.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Drive net-new enterprise revenue across the West by prospecting, developing relationships, managing the full sales cycle, and closing large technology deals. Formulate regional sales strategies, carry quota, consult with C-level and technical stakeholders, sell Boomi’s platform, collaborate with channel and BDR teams, develop account strategies, and support local field events.

Own the financial partnership with Sales, Marketing, Partnerships, and RevOps. Lead revenue forecasting, long-range planning, scenario modeling, GTM investment economics, and analysis of SaaS metrics such as LTV:CAC, payback, pipeline conversion, sales capacity, and ARR. Present risks and opportunities to executives, support board materials and annual planning, and collaborate with Analytics and RevOps on forecasting data.

Perform penetration testing across applications, APIs, cloud environments, infrastructure, and client-side components. Identify, validate, score, and document vulnerabilities; support remediation and secure design with Engineering; triage bug bounty submissions; develop testing tools and scripts; and communicate findings to researchers, technical teams, and executives. The role also applies threat modeling, security frameworks, and emerging threat intelligence to improve organizational security.