Top Productivity Jobs in Boston, MA

Provides senior technical strategy for ServiceNow partners within Risk and Security practices. Responsibilities include co-creating reference architectures, reusable solution assets, AI-enabled capabilities, proofs of concept, technical workshops, partner enablement, architecture training, executive briefings, and thought leadership. The role mentors partner architects and pre-sales teams, supports joint business planning, influences pipeline, and improves partner practice maturity and commercialization.

Provides senior technical strategy in ServiceNow’s Risk and Security practice, helping partners co-create reference architectures, reusable assets, AI-enhanced solutions, proofs of concept, training, and executive workshops. The role mentors partner architects and pre-sales teams, supports partner capability development, influences pipeline, contributes to thought leadership, and collaborates with product, engineering, sales, and partner teams. It does not perform platform configuration, development, implementation delivery, contract management, or daily partner relationship management.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Develops and configures customer-specific solutions, translates business processes into risk-management outcomes, supports sales campaigns, demonstrates platform capabilities, and advises customers on risk, compliance, continuity, privacy, vendor risk, and regulatory requirements. Collaborates with product and development teams, shares best practices, supports marketing events, and travels up to 25%.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own end-to-end ServiceNow customer engagements, from developing Statements of Work and project plans through delivery. Manage engineering teams, stakeholder communications, project roadmaps, risks, reporting, customer satisfaction, training, and quality outcomes. Partner with leadership and sales on program strategy, operating plans, and expanding customer requirements while ensuring timely, transparent, and uninterrupted service delivery.

Build and operate high-throughput backend services for AI agents, calendar, scheduling, integrations, real-time data pipelines, and APIs. Design platform infrastructure, event-driven systems, and client-server protocols using Go, PostgreSQL, Kubernetes, and cloud platforms. Collaborate with AI, product, and frontend teams, improve reliability through testing and infrastructure as code, and mentor junior engineers.

Drive new business, expansion, cross-sell, and upsell revenue across enterprise accounts. Manage the full sales cycle, from prospecting and discovery through negotiation and closing. Build multimillion-dollar pipelines, develop executive relationships, deliver presentations and demonstrations, partner with channel and internal teams, plan territories, and forecast revenue in Salesforce. The role focuses on selling IT operations and related technology solutions to Global 2000 and enterprise customers.

Develop and maintain scalable Java and Kotlin backend services for NinjaOne’s SaaS backup and recovery platform. Design high-availability features supporting backup, archive, restore, and download workflows at large scale. Collaborate with globally distributed engineering teams, own architecture and design decisions, mentor engineers, optimize databases and distributed systems, and deliver reliable production software using technologies including AWS, PostgreSQL, Redis, Kafka, and REST frameworks.

Build and operate CI/CD and continuous delivery pipelines, Terraform-based infrastructure, multi-cloud platforms, and Kubernetes deployments. Develop progressive delivery, automated rollback, release orchestration, policy guardrails, security and cost checks, and reusable infrastructure modules. Partner with engineering teams on IaC adoption, monitor delivery health, respond to incidents, and improve deployment reliability, lead time, and recovery. The role requires deep AWS expertise, multi-cloud experience, production Terraform, scripting, observability, and cloud operations skills.

Manage and grow a regional portfolio of Acquia customers by driving retention, renewals, upsell and cross-sell opportunities. Responsibilities include onboarding, strategic account planning, quarterly business reviews, forecasting, pipeline development, escalation resolution, partner co-selling, and CRM/database maintenance. The role requires managing high-volume accounts, meeting quota and renewal goals, collaborating cross-functionally, and maintaining strong customer relationships.

Owns company-critical, long-term technical problems across multiple teams and organizations. Defines technical strategy, architectures, roadmaps, and engineering standards for large-scale customer-facing systems. Remains hands-on in software development while driving AI adoption in products and engineering workflows. Partners with senior product, engineering, and executive leaders to resolve complex problems, improve reliability and performance, and shape Dropbox’s technical direction.