Top Productivity Jobs in Boston, MA

Manage and grow ServiceNow’s partner ecosystem across a regional market. Responsibilities include developing partner business plans, setting growth targets, conducting readiness and performance reviews, managing governance and reporting, creating enablement processes, coaching partners, administering partner systems, implementing remediation plans, supporting revenue goals, and participating in marketing events. The role requires approximately 10% travel and collaboration across regional and global teams.

Generates sales pipeline through outbound prospecting, inbound lead qualification, marketing follow-up, and customer engagement. Researches prospects, identifies business needs, qualifies opportunities using defined criteria, and partners with Account Executives. Requires Canadian French fluency, strong communication and relationship-building skills, organizational ability, resilience, initiative, and willingness to learn AI-native tools, cloud computing, and SaaS concepts.

Own the U.S. Services business, including P&L, revenue, margins, utilization, forecasting, delivery quality, and team growth. Partner with Sales on pipeline, scoping, pricing, and deal strategy. Lead managers and consultants, oversee recruiting and performance, and expand managed services, advisory, enablement, and AI-related offerings. Ensure projects meet schedule, budget, and quality expectations while improving productivity and profitability through AI adoption.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Develop and maintain scalable ServiceNow software and web applications, create custom scripts and business rules, build REST and SOAP integrations, troubleshoot configuration issues, and resolve software bugs. The role supports customer implementations, requirements reviews, Scrum ceremonies, and multiple projects. Candidates need at least five years of JavaScript or ServiceNow development experience, ITOM expertise, strong communication skills, and a bachelor's degree or equivalent experience.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Implement Dropbox SaaS solutions for SMB, mid-market, and enterprise customers from kickoff through post-launch handoff. Manage configuration, integrations, identity setup, migrations, testing, enablement, and go-live across concurrent implementations. Translate solution designs into delivery plans, lead technical workshops, troubleshoot issues, document decisions, and coordinate with internal teams and partners. Improve implementation consistency through reusable documentation, playbooks, and deployment feedback.

Own brand and product writing across campaigns, launches, and user touchpoints. Translate complex AI and product functionality into clear, compelling language; shape content strategy; collaborate with Product, Engineering, Marketing, Legal, Design, and Research; manage multiple projects; advocate for users; elevate writing quality; and mentor other writers.

Leads Zapier’s end-to-end GTM Operations function, including lead routing and prioritization, target account management, attribution, reporting, experimentation, intake, systems, and AI automation. Manages distributed teams and partners with Sales, Marketing, Customer Success, Engineering, Finance, and executive leadership. Owns the GTM Operations roadmap, operating rhythm, data quality, system governance, adoption, and measurable business outcomes.

Own the full sales cycle for named enterprise accounts, from relationship building and stakeholder engagement through negotiation and contracting. Demonstrate monday.com’s value and connect its solution to customer ROI, develop account strategies, coordinate cross-functional support, and serve as an escalation point for commercial and relationship issues.