Top Edtech Customer Success & Experience Jobs in Boston, MA

Serve as a technical partner to district clients and internal teams, provide onboarding and tech support, run AI prompt QA and experiments, and build dashboards and analyses to surface CX and product-quality insights. Collaborate across Product, Content, and Success teams and standardize processes and templates for repeatable AI and support workflows.

Provide multilingual (Mandarin/English) customer support for parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform use; handle urgent cases, document issues, collaborate with teams to improve workflows, and contribute to customer success initiatives and service quality.

Lead and manage the Account Management department, oversee partner/client communications and onboarding, ensure regulatory compliance, train and coach staff, monitor performance and pipelines, support retention, provide reporting to senior leadership, and handle day-to-day account management duties.

The Implementation Manager oversees the implementation of a platform for school districts, ensuring alignment with goals, managing projects, and building relationships with stakeholders to ensure effective adoption.

As Manager of Customer Success for the SMB segment, you will lead a team, design engagement strategies, drive growth metrics, and optimize customer journeys to ensure high retention and expansion across 6,000 districts.

The Customer Success Operations Analyst will build reporting and dashboards, drive data-informed decisions, and improve customer success outcomes through analytics and automation.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.

The High School Customer Experience Associate manages customer relationships, ensuring successful product adoption and satisfaction. Responsibilities include account oversight, customer training, and support, while promoting renewals and upsells through proactive engagement and data analysis.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Seeking a .NET Core/C# expert for curriculum development; requires collaboration with teams, technical writing, and potential teaching roles.